#SGunited Jobs Senior Desktop Support Engineer
Full-time
Senior Executive
2 months ago
Diagnose and resolve client platform issues to restore functionality and minimize downtimeSupport Windows OS, office software, and desktop hardware by.....
- Diagnose and resolve client platform issues to restore functionality and minimize downtime
- Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience
- Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements
- Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively
- Monitor system performance and document configurations to ensure accurate records and compliance with operational standards
- Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions
- Execute assigned ad-hoc IT duties to support business operations and technology needs
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