Total 15 job vacancies by Intellect

ROLE SUMMARY

We are seeking a hands-on Senior Technical Lead & Solution Architect to anchor the technical direction of complex banking product and platform builds delivered to global financial institutions. The role blends deep engineering leadership with architecture ownership: setting technical standards, designing scalable and secure solutions, leading interface and API development, and steering agile squads through multi-wave delivery across both cloud and on-premises environments. The successful candidate has progressed from senior engineering into a mid-level architecture remit within IT services and/or banking product organisations, and is comfortable operating between code, design authority forums, and client-facing technical governance.

KEY RESPONSIBILITIES

• Solution & technical architecture — own end-to-end solution design for product and integration workstreams; produce HLDs/LLDs, component models, sequence flows and non-functional specifications; chair or contribute to design authority / architecture review boards.

• Engineering leadership — lead technical squads (onshore/offshore) across the full SDLC; set coding standards, branching strategy, code-review discipline and definition-of-done; act as senior escalation point for technical risk.

• Interfaces & API development — design and govern system-to-system interfaces and API contracts (REST/SOAP, event/streaming, file-based and messaging); own interface cataloguing, versioning, schema governance and backward-compatibility strategy.

• Product engineering — drive feature engineering on core banking / transaction-banking products; balance configurability vs. customisation, manage technical debt, and uphold productisation principles for reusable, multi-tenant builds.

• Agile delivery — run agile ceremonies as technical lead; translate epics into technical stories, estimate with the team, and protect velocity while maintaining quality gates and CI/CD discipline.

• Cloud & on-premises deployment — architect for both cloud-native (containers, managed services, IaC) and on-premises data-centre topologies; address HA/DR, scalability, observability and environment management for each.

• Non-functional & security — embed performance, resilience, scalability and security-by-design; partner with infosec on threat modelling, secure SDLC, secrets management and compliance to banking regulatory expectations (e.g. MAS TRM where applicable).

• Client & stakeholder engagement — present designs and trade-offs to bank architecture teams, CIOs and technical SteerCos; defend decisions, manage dependencies and align on integration landscapes.

• Mentorship — coach senior and mid-level engineers, conduct technical assessments, and raise the engineering bar across the delivery centre.

REQUIRED EXPERIENCE & QUALIFICATIONS

• 12–15 years in software engineering with demonstrable progression into a technical lead and mid-level architect role.

• Proven experience across both IT services organisations and software product companies, with substantial exposure to the banking / financial services domain.

• Track record of leading agile product engineering and complex systems integration / interface development for enterprise-grade platforms.

• Hands-on delivery experience across both cloud and on-premises implementations.

• Bachelor's or Master's in Computer Science, Engineering or equivalent; recognised architecture certification (e.g. TOGAF) and/or relevant cloud certification is an advantage.

TECHNICAL COMPETENCIES

Domain

Required competencies

Architecture

Microservices & modular monolith design, domain-driven design, event-driven & layered architecture, API-first design, integration patterns, HLD/LLD, NFR & capacity planning

Languages & frameworks

Java / Spring Boot (core), with working knowledge of one or more of: J2EE, Node.js, .NET, Python; ORM/persistence frameworks

Interfaces & APIs

REST, SOAP, GraphQL (desirable), OpenAPI/Swagger, API gateways, ISO 20022 / SWIFT / MT-MX (banking interfaces), messaging (Kafka, MQ, JMS), file-based & batch integration

Data & persistence

Relational databases (Oracle, PostgreSQL, MS SQL), SQL tuning, schema design; exposure to NoSQL and caching (Redis)

Cloud & infrastructure

AWS / Azure / GCP (at least one in depth), containers (Docker, Kubernetes), Infrastructure-as-Code (Terraform/Helm), on-premises data-centre & VM topologies, HA/DR design

DevOps & quality

CI/CD pipelines (Jenkins/GitLab/Azure DevOps), Git branching strategy, automated testing, code quality (SonarQube), observability (logging, metrics, tracing)

Security & compliance

Secure SDLC, OAuth2/OIDC, TLS/PKI, secrets management, threat modelling, alignment to banking regulatory standards (MAS TRM, ISO 27001 awareness)

Agile & tooling

Scrum / SAFe / Kanban, story estimation, Jira/Confluence, technical backlog management

DESIRABLE / DIFFERENTIATORS

• Domain depth in transaction banking, payments, trade finance, lending or treasury platforms.

• Experience modernising or integrating with legacy core-banking systems.

• Performance engineering and large-scale load/throughput optimisation.

• Experience operating in regulated multi-country banking programmes with onshore/offshore delivery models.

ROLE SUMMARY

We are seeking a Senior Business Analyst with deep functional expertise in Trade Finance and Supply Chain Finance (SCF) to lead requirements, solutioning and functional delivery on global product builds and bank implementations. The role sits at the intersection of banking business knowledge and software product engineering: eliciting and shaping requirements, translating complex trade and SCF business processes into product capabilities and configurations, and steering functional delivery from discovery through UAT and go-live. The ideal candidate has built and implemented global trade / SCF products within an IT product or services organisation, and can engage credibly with bank business heads, operations and technology teams alike.

KEY RESPONSIBILITIES

• Requirements & functional analysis — lead elicitation, analysis and documentation of business and functional requirements; produce BRDs/FRDs, user stories, process flows, use cases and data mappings for trade and SCF products.

• Domain solutioning — translate documentary trade, guarantees, supply chain finance, factoring, receivables/payables finance, risk participation and syndication processes into product capabilities, configurations and gaps/customisations.

• Product build — work with product management and engineering to define and refine global product features; contribute to product backlog, prioritisation, configurability vs. customisation decisions and roadmap inputs.

• Implementation & rollout — support multi-country, multi-wave bank implementations; lead functional fit-gap, solution design workshops, product walkthroughs and configuration definition across cloud and on-premises deployments.

• Interface & data analysis — define functional requirements for interfaces (e.g. SWIFT, AML/sanctions screening, accounting/GL, limits & collateral, FX), data migration mappings and reconciliation rules.

• Testing & quality — author and review functional test scenarios, support SIT/UAT, triage defects, and own functional sign-off and exit criteria.

• Stakeholder management — facilitate workshops with bank business, operations, compliance and technology stakeholders; manage scope, decisions log, RAID and traceability; present to functional SteerCos.

• Regulatory & compliance alignment — ensure solutions reflect trade-specific regulatory, AML/sanctions, and bank policy requirements; align to standards such as URC, UCP, URDG, ISP and ICC rules where relevant.

• Knowledge leadership — act as functional SME and mentor junior BAs; build reusable functional assets, question banks and accelerators.

REQUIRED EXPERIENCE & QUALIFICATIONS

• 12–15 years in business analysis with significant depth in Trade Finance and Supply Chain Finance.

• Experience within an IT / software organisation building or implementing global trade / SCF products (not solely in-bank operations).

• Proven delivery across the full lifecycle — discovery, requirements, solution design, configuration, UAT and go-live.

• Exposure to both cloud and on-premises product implementations.

• Bachelor's or Master's degree; trade finance / banking certifications (e.g. CDCS, CITF, CSDG, CTFP) and/or business-analysis certification (CBAP) are an advantage.

FUNCTIONAL & TECHNICAL COMPETENCIES

Domain

Required competencies

Trade finance

Documentary credits (LC), collections, guarantees & standby LCs, bills, reimbursements; ICC rules (UCP 600, URC 522, URDG 758, ISP98); trade-based AML & sanctions screening

Supply chain finance

Payables finance / reverse factoring, receivables finance, factoring, dynamic discounting, distributor & dealer finance, invoice financing, onboarding & programme structures

Risk participation & syndication

Funded & unfunded risk participation, asset distribution, syndication, limits, collateral and exposure management (desirable / strong plus)

Business analysis

Requirements elicitation, BRD/FRD authoring, user stories & acceptance criteria, process modelling (BPMN), use cases, gap analysis, traceability, RAID & decisions logs

Product & delivery

Product configuration, fit-gap analysis, backlog management, agile (Scrum/Kanban), UAT planning & defect triage, exit criteria & functional sign-off

Interfaces & data

Functional specs for SWIFT (MT/MX, ISO 20022), AML/sanctions, accounting/GL, FX, limits; data migration mapping & reconciliation rules

Tooling

Jira, Confluence, Visio / draw.io, advanced Excel; SQL for data analysis (desirable); test management tools

Soft skills

Workshop facilitation, stakeholder management, executive communication, structured documentation, cross-cultural onshore/offshore collaboration

DESIRABLE / DIFFERENTIATORS

• Hands-on experience with a leading trade / SCF product platform (e.g. iGTB / Intellect, Finastra, Surecomp, CGI, or equivalent).

• Experience on multi-country bank trade back-office implementations across APAC and international branches.

• Familiarity with digital trade, ESG-linked SCF, and emerging trade-digitisation standards (e.g. MLETR, electronic documents).

• Exposure to data migration, cutover planning and reconciliation on trade/SCF migrations

Responsibilities:

Customer Management

The TAM is responsible for establishing and maintaining a delivery governance model with the customer at the operational, management and executive levels, as applicable. As the customer’s primary point of contact for the delivery of the ACS contract, TAMs maintain relationships with customer stakeholders, understanding and aligning their objectives and perceptions with the contract scope. Tasks include escalation management, orchestrating resources from across Client to provide resolution without need to escalate further, and serving as the customer trusted advisor, identifying risks where applicable, and proactively guiding the customer to successful outcomes in the use of Oracle technologies to support their business. The TAM is also expected to help the customer understand the wider Customer Services organization to enable their customers to maximize their experience and benefit of their Premier Support contract.

Service Management

Whether a project or a support service, the TAM is responsible for the delivery to the contract terms, for the effective and efficient use of ACS resources, achieving the estimated contract margin and burn rate expectations. Management also includes the distribution of documents and deliverables, accurate record keeping in order to support business management that meet quality review and audit expectations.

Business Development

TAMs communicate and manage customer satisfaction, perception of value and promote renewals and extensions of contracts where appropriate. They should identify other opportunities client to help the customer meet their IT and business objectives, and to support the ACS sales teams in pursuit of incremental business in existing and prospective customers.

The Ideal Candidate

The ideal candidate will typically be expected to demonstrate the following attributes:

∙Good functional understanding on Oracle SaaS - HCM, ERP SCM Modules

∙Experience with implementation and support of Oracle SaaS HCM / SCM Applications, including at least 2 full cycle projects

∙Experience conducting a project management in cloud-based (Oracle SaaS) technology

∙Hands-on Oracle SaaS HCM / SCM /ERP implementation experience

∙Effectively manages scope and customer expectations on individual assignments

∙Follows through on all assignments and takes ownership of client issues

∙Coordinate with Product Manager and business partner to model, design, and build business solutions.

∙Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.

∙Strong project management experience; PMP is desirable

∙Should have a strong customer management skill

∙Excellent team player, willing to learn new technologies & problem-solving skills

∙Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts

∙Strong organization skills, detail oriented & communication skills

∙University degree, with post graduate technical or management qualifications or other relevant experience.

∙Fusion HCM / SCM Certification preferred

Responsible for the design and delivery of DeltaV application system on site.

Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.

Creates and maintains applications according to technical design and requirements.

Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site's standards. Determine the processes and data flow that supports the needs of the project.

Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.

Emerson DeltaV DCS system experience and DeltaV Batch experience required

Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.

Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.

Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)

Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector

Ability to work well in a team environment

Supervise and conduct system testing Factory Acceptance Test (FAT)

Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.

Excellent communication and customer orientation skills

Good analytical & problem-solving skills

Ensure project Automation Strategy is followed.

Job Requirement

Min 2.5 years of experience in administration and support of Desktop support.

Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

Roles and Responsibilities

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

d) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

Intellect is the global leader in mental health benefits, trusted by the world’s most forward-thinking employers, insurers, and governments to deliver care that is local, personalised, and effective at scale. Today, we serve over 4 million people across 100 countries and 100+ languages, making mental health support truly accessible across borders and cultures.

Our platform powers the mental wellbeing of workforces at Fortune 500 companies like Dell, Bytedance, Visa, Shell, McDonald’s, and hundreds more, enabling them to support their people with the highest standards of clinical quality, cultural relevance, and on-demand accessibility.

Driven by our mission to build the world’s most trusted mental health benefits platform, Intellect combines a best-in-class digital platform with a world-leading global provider network to deliver unmatched client outcomes, and transformative care experiences.

We are backed by top global investors including Tiger Global, Y Combinator, Insignia Ventures Partners, HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, IHH Healthcare, MS&AD Ventures, and more, alongside an extensive coalition of notable family offices, big tech executives, and leading angel investors.

The Role

The Head of Finance / Financial Controller will drive key parts of Intellect’s finance function, reporting directly to the CEO and VP Finance, and partnering closely with executive leaders and external stakeholders.

At this stage of our journey, Intellect is scaling rapidly while strengthening its financial operations, governance, and reporting infrastructure. This role will play a critical part in ensuring strong financial discipline, accurate reporting, effective cash management, and scalable financial processes to support sustainable growth.

We are looking for a hands-on finance leader with strong controllership capabilities who is comfortable operating across both strategic and operational finance responsibilities. The ideal candidate combines attention to detail with commercial awareness, and is equally comfortable managing monthly closes, improving internal controls, supporting budgeting exercises, and helping leadership make informed financial decisions.

This is an opportunity to build and strengthen the finance foundation of one of Asia’s fastest-growing mental health companies operating on a global scale.

Your Responsibilities

Financial Control & Reporting

• Oversee day-to-day finance operations, including accounting, reporting, treasury, tax, and compliance
• Ensure accurate and timely monthly, quarterly, and annual financial reporting
• Establish and maintain strong internal controls, accounting policies, and financial governance processes
• Manage cash flow, working capital, and financial risk monitoring
• Coordinate audits and manage relationships with external auditors, tax advisors, and accounting partners

Financial Planning & Analysis

• Lead budgeting, forecasting, and management reporting processes
• Support leadership with financial analysis, scenario modeling, and performance insights
• Monitor business performance against budgets and identify risks and opportunities
• Improve visibility into operational and financial KPIs across the business

Operational Finance

• Drive efficiency and discipline across G&A spending, procurement, and vendor management
• Partner with department leaders to align budgets with business priorities
• Implement systems, processes, and reporting structures that can scale with company growth
• Support finance transformation and automation initiatives where appropriate

Investor & Corporate Support

• Support preparation of board and investor reporting materials
• Assist with financial due diligence, fundraising support, and data room preparation as needed
• Contribute financial insights to support strategic planning and decision-making

Team Leadership & Collaboration

• Build, mentor, and manage a high-performing finance team and external finance providers
• Foster a culture of accountability, accuracy, and continuous improvement
• Partner cross-functionally to improve financial literacy and budget ownership across the organization

• Bachelor’s degree in Finance, Accounting, or related field; CPA, ACCA, or equivalent preferred
• 8–12 years of progressive finance and accounting experience, ideally across high-growth startups and structured environments
• Strong controllership and accounting foundation, including financial reporting, compliance, treasury, and internal controls
• Experience leading budgeting, forecasting, and FP&A processes
• Strong understanding of accounting standards, audit processes, and financial governance
• Experience managing external auditors, tax advisors, and accounting partners
• Strong analytical, organizational, and problem-solving skills
• Hands-on operator with high attention to detail and ability to work independently in a fast-paced environment
• Experience with multi-entity or international finance operations is a plus
• Excited by the opportunity to help scale a mission-driven company redefining mental health care across Asia Pacific and globally
• Open to Singapore (hybrid), Malaysia (hybrid), Philippines (remote) and Indonesia (remote)

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together

Intellect is the global leader in mental health benefits, trusted by the world’s most forward-thinking employers, insurers, and governments to deliver care that is local, personalised, and effective at scale. Today, we serve over 4 million people across 100 countries and 100+ languages, making mental health support truly accessible across borders and cultures.

Our platform powers the mental wellbeing of workforces at Fortune 500 companies like Dell, Bytedance, Visa, Shell, McDonald’s, and hundreds more, enabling them to support their people with the highest standards of clinical quality, cultural relevance, and on-demand accessibility.

Driven by our mission to build the world’s most trusted mental health benefits platform, Intellect combines a best-in-class digital platform with a world-leading global provider network to deliver unmatched client outcomes, and transformative care experiences.

We are backed by top global investors including Tiger Global, Y Combinator, Insignia Ventures Partners, HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, IHH Healthcare, MS&AD Ventures, and more, alongside an extensive coalition of notable family offices, big tech executives, and leading angel investors.

The Role

The Enterprise Delivery Consultant is a key role responsible for the end-to-end management and delivery of services for Intellect’s enterprise clients. This position requires a balance of client-facing relationship management and internal operational oversight to ensure that accounts remain profitable, scalable, and aligned with contractual obligations.

The successful candidate will act as the primary point of contact for strategic partners, driving revenue recognition through milestone achievement while identifying opportunities for account growth. Internally, the role involves coordinating with Product, Operations, and Clinical teams to refine service delivery and maintain the high standards associated with the Intellect brand.

What You'll Do

• Strategic Account Management & Revenue Growth
• Serve as the primary strategic partner for enterprise clients. Lead regular Business Reviews and cadences focused on account health, ROI, and long-term roadmap alignment.
• Develop and execute comprehensive account plans that detail stakeholder engagement strategies, risk mitigation, and clear pathways for revenue growth within the assigned portfolio.
• Proactively identify opportunities for service expansion and upselling by aligning Intellect’s evolving business capabilities with the client's long-term objectives. Support the sales team in building business cases for new features or  service lines.
• Synthesize client feedback into actionable insights for the Product and Tech teams to ensure the Intellect platform evolves with the client's needs.
• Operational Excellence & Profitability
• Ensure all delivery activities align with project scope and Service Level Agreements.
• Monitor account-level profitability. Oversee the billing cycle and invoicing process to ensure accurate and timely revenue collection.
• Partner with Operations to ensure operational staffing levels align with contract requirements.
• Program Delivery & Brand Advocacy
• Supervise the delivery of high-level reporting that highlights the tangible impact of initiatives on the client’s business, strengthening Intellect's brand position.
• Coordinate with Marketing to identify success stories for case studies and oversee the implementation of promotional materials to drive user engagement within the client’s organization.
• Act as the final point of contact for critical account issues, ensuring swift resolution to maintain brand trust and integrity.

Note on our Stage: As we are in a high-growth phase, this role requires a "Builder" mindset. While 70% of your impact is measured by client success and revenue growth, the remaining 30% involves collaborating with internal teams to build the SOPs and systems that will allow us to scale what we do.

• 3-8 years of experience in client success, account management, or management consulting, with a strong preference for candidates who have spent time in consulting environments.
• Experience in related industries such as healthcare, HR, change management, or employee benefits is a plus.
• Proven track record of successful project delivery and account management, including managing large, complex projects and building long-term client relationships.
• Strong strategic thinking skills, with the ability to develop and execute client-facing growth and engagement strategies.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with both clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Open to candidates based in Malaysia (hybrid) and the Philippines (remote).

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together

We are seeking a qualified Network Automation Engineer with at least 5 years of hands on experience in enterprise networking, network automation, and SDN technologies. The ideal candidate will design, develop, validate, and maintain automation solutions that adhere to industry best practices—spanning Cisco NX OS/Catalyst platforms.

This role requires expertise in automation frameworks, scripting, network provisioning, troubleshooting workflows, and NX OS/Catalyst operational tooling.

________________________________________

Key Responsibilities

Network Automation & Development

• Design, build, and maintain network automation frameworks to streamline provisioning, configuration, compliance, and lifecycle operations.

• Develop automation using Python, Ansible/ Terraform, REST/NETCONF/NMI APIs, and YAML.

• Implement Infrastructure as Code using:

o Ansible Tower / AWX

o GitLab repositories

o Azure DevOps CI/CD pipelines

o CyberArk Vault for secure credential and secrets handling.

• Establish coding standards, documentation practices, and reusable automation modules.

Architecture, Governance & Best Practices

• Translate business requirements into scalable network automation architecture.

• Define automation governance, templates, naming standards, and deployment guidelines.

• Conduct code reviews and enforce security, compliance, and audit rules.

• Recommend enhancements and assess emerging technologies.

________________________________________

Experience in the following Network automation:

NX OS & Catalyst Deployment

• Provision devices using provided templates:

o Interfaces, VLANs, IPs, hardening constructs

o HSRP, LACP port channels

o ACLs

o Static & dynamic routing (OSPF/BGP)

• Perform automated validation and compliance checks.

Network Health Monitoring, Logs & Troubleshooting

• Automated health checks (fabric topology, device status, endpoint connectivity).

• Fault detection & remediation for NX-OS/Catalyst

• Collect diagnostic logs & performance data for RCA.

• Automate network devices backup with version control.

________________________________________

Required Qualifications

• At least 5 years of enterprise networking & automation experience.
• Cisco CCNP, CCIE Professional

• Red Hat Ansible Tower / Terraform Certified

We are looking for a Principal Engineer who will be responsible for the installation, Configuration and Maintenance of Oracle's technologies and products. Must be proficient and have hands-on working experience on the following areas.

• Oracle Linux

• OEM Cloud Control

• Oracle DB

• Oracle Engineered Systems – Exadata

• Backup and Restoration

Full time Engineer providing Oracle Exadata base rack L2/L3 support on four(4) Oracle Exadata Systems as follow.

1. Applying of Oracle critical/ Exadata/ Rollup Patch Sets for operating System/ Grid/ Automatic Storage Management (ASM)/ InfiniBand/ Database / Storage cell.

2. Patching of Exadata

3. Planning and managing Exadata

4. Perform all DBA/system activities (related to Exadata) as required and requested.

5. Assist customer with automation & monitoring routines for Exadata.

6. Perform duties on supporting operational / technical aspects of the Exadata.

Reporting to the Engineering Manager, the systems engineer will provide engineering design, technical configuration, drawing of various telecommunication systems.

He/ She will possess extensive knowledge and experience in Engineering design of telecommunication, safety & security and marine navigation systems covering technologies such as IP Infrastructure, WIFI WLAN, Firewall security, IP-PABX, PAGA, CCTV, VCS, TETRA/DMR UHF/VHF Radio, GMDSS Radio, GEO/MEO/LEO VSAT, IPTV, Radar, Gyrocompass and etc and provide engineering design, technical configuration, proof of concept as well as drawing instruction of various telecom systems.

Responsibilities

• Take ownership of engineering design and make a truly access and understanding of client requirement and propose the right solution to fit the specs.
• Produce engineering document (VDRL) and close the client comments in a timely, high quality and accurate manner.
• Produce scratch drawing and guide the AUTOCAD drafter to come out the engineering drawing deliverables.
• Adapt the industrial standard and best practice into the engineering drawing preparation, design, review, and submission.
• Guide the in-house technician for equipment assembly and cabinet integration; implement the system configuration, simulation, testing and verification.
• Conduct factory acceptance testing (FAT) to client and provide in-house training to client as well as commissioning engineer.
• Any other ad hoc tasks required for business needs.

Requirements

• Minimum diploma in telecom or equivalent technical discipline
• Proven 4-5 years’ experience in a similar role within the industrial markets.
• Well organized documentation, time management skills
• Ability to articulate and share concepts with customers and suppliers.
• Ability to work with cross function teams and lead the team
• Objective driven, time-sensitive and resourceful
• Certificate of AUTOCAD will be added advantages.
• Site commissioning / radio surveying experience as per SOLAS / MODU will be added advantages.
• Ability to use various coverage tools such as CadnaA for PAGA, Ekahau for WIFI coverage, iBwave for UHF/GSM coverage will be added advantages.

Role Overview

The Service Delivery Manager is responsible for ensuring the high-quality delivery of IT services to clients and internal stakeholders. This role focuses on service performance, client satisfaction, continuous improvement, and adherence to Service Level Agreements (SLAs).

Key Responsibilities

Service Delivery & Operations

Oversee end-to-end service delivery to ensure quality and consistency

Monitor and manage service performance against SLAs, KPIs, and OLAs

Ensure timely resolution of incidents, service requests, and escalations

Coordinate with technical teams to resolve complex issues

Stakeholder Management

Act as the primary point of contact for clients and customers

Build and maintain strong stakeholder relationships

Conduct regular service review meetings

Manage expectations and ensure customer satisfaction

Incident & Problem Management

Lead major incident management and communications

Drive root cause analysis (RCA) and implement preventive actions

Reduce recurring issues through continuous improvement initiatives

Team & Vendor Management

Manage and guide internal and external service delivery teams

Collaborate with vendors and partners to meet service standards

Support capacity planning and team performance management

Process Improvement & Governance

Drive ITIL best practices across Incident, Problem, Change, and Service Request Management

Identify opportunities for service improvement and cost optimization

Ensure compliance with organizational policies and standards

Reporting & Metrics

Prepare service reports, dashboards, and performance metrics

Analyze trends and recommend corrective and preventive actions

Track customer satisfaction (CSAT) and overall service quality

Skills & Experience

Strong understanding of the ITIL framework

Excellent communication and stakeholder management skills

Proven problem-solving and analytical abilities

Experience with service management tools (e.g., ServiceNow, Remedy, Jira)

Ability to manage multiple priorities and escalations

Leadership and people management capabilities

Qualifications & Experience

Bachelor’s degree in IT, Computer Science, Business, or a related field

ITIL certification (preferred or required)

PMP or PRINCE2 certification (optional but advantageous)

7–12 years of experience in IT service delivery or operations

Strong background in client-facing service management roles

Key Performance Indicators

SLA compliance

Customer satisfaction (CSAT/NPS)

Incident resolution time

Service availability and uptime

Reduction in repeat incidents

QUALIFICATIONS & EXPERIENCE

Essential Requirements

Minimum 10 years of hands-on experience in Oracle HCM (Fusion) Security and Authorization, with at least 2 full end-to-end implementation lifecycles in a lead capacity.

Deep expertise in Oracle HCM SaaS security architecture, including RBAC, Abstract Roles, Job Roles, Duty Roles, Data Roles, and Oracle Security Console.

Strong understanding of Oracle HCM modules including Core HR, Payroll, Talent Management, Absence Management, Workforce Management, and Recruiting.

Proven experience defining and governing data security policies, including Person Security Profiles, Payroll Security Profiles, and Legislative Data Group (LDG) security.

Demonstrated expertise in SoD conflict identification, management, and remediation within Oracle HCM.

Experience managing and facilitating client workshops, requirement sessions, and design reviews.

Proficiency in producing high-quality security documentation, including Security Design Documents, Role Catalogues, and Access Matrices.

Experience supporting SIT, UAT, and post-go-live security activities including defect triage and access validation.

Strong stakeholder management skills with the ability to engage effectively with business, IT, and audit functions.

Experience managing and mentoring security team members in a consulting or project delivery environment.

Desirable / Advantageous

Oracle Cloud HCM certification in Security or relevant functional modules.

Experience with GRC tools integrated with Oracle HCM (e.g., Oracle Advanced Controls Cloud, Pathlock, or similar).

Knowledge of SOX compliance requirements and IT General Controls (ITGCs) as they relate to Oracle HCM access.

Exposure to Oracle Identity Governance (OIG) or other Identity & Access Management (IAM) platforms.

Experience in large-scale public sector or regulated industry Oracle HCM implementations.

Familiarity with Oracle Fusion Analytics Warehouse (FAW) and associated security considerations.

Required Skills & Experience

•10-12+ years of experience in data migration on enterprise HCM or ERP transformation programmes, with demonstrated ownership of the migration workstream — not just execution within it.

•Proven track record of leading client conversations to define migration scope and approach, including facilitating workshops and driving decisions with senior stakeholders.

•At least 3 full-lifecycle Oracle HCM Cloud (Fusion) implementations with accountability for data migration delivery end to end.

•Sufficient Oracle HCM data knowledge to scope objects confidently across Core HR, Payroll, Talent, Compensation, Benefits, and Absence — and to challenge and advise the client with authority.

•Demonstrated ability to manage and direct a delivery team, maintaining quality and pace in a pressured programme environment.

•Strong facilitation and communication skills — comfortable running workshops, chairing governance meetings, and presenting to senior client stakeholders.

•Experience managing migration risks, issues, and dependencies within a complex, multi-workstream programme.

Desirable

•Experience leading migrations from legacy platforms such as SAP HCM, PeopleSoft, Workday, or bespoke HR systems.

•Working/ hand on knowledge of Oracle HCM data loading tools (HDL, FBDI, Spreadsheet Loader) sufficient to guide and review the team's technical outputs

•Oracle HCM Cloud certification in one or more modules.

•Prior experience in a consulting / Big 4 or System Integrator environment.

•Familiarity with data governance and data privacy frameworks in the context of HR data migration.

Join Intellect as a Clinical Provider and support clients in their mental health and personal growth journey. This is a freelance role requiring virtual support in Malaysia, with occasional onsite sessions (in Kuala Lumpur, Malaysia) when needed.

You will provide mental health support to clients across diverse clinical cases while collaborating with a mission-driven team committed to expanding access to quality mental healthcare. The ideal candidate should be comfortable and available to conduct onsite sessions as required by the client.

What You’ll Do

• Provide 1-on-1 mental health support through onsite and/or virtual sessions for Intellect clients.
• Deliver ad-hoc onsite support at the client’s office in Kuala Lumpur, including facilitating group sessions, psychoeducation workshops, webinars, and other wellbeing-related initiatives.
• Deliver virtual/onsite critical incident support services as required.
• Collaborate with Intellect to enhance client care and programs.
• Maintain accurate and up-to-date client records in accordance with professional and legal standards.
• Maintain high standards of clinical ethics, confidentiality, and professional care.

• Minimum Master’s Degree in Counselling / Counselling Psychology / Clinical Psychology with a minimum of 500 supervised hours of clinical experience post qualification (excluding academic placements) and ≥3 years of post-qualification clinical practice.
• Registered with appropriate local governing body such as Lembaga Kaunselor Malaysia or Malaysian Society of Clinical Psychology
• Skilled in Trauma-Informed Therapeutic Approaches (e.g. TF-CBT, EMDR, DBT for trauma survivors, and/or Somatic Experiencing) and Cognitive Behavioral Therapy or other evidence-based approaches (e.g., Motivational Interviewing, DBT, SFBT).
• Experience managing moderate to high complexity cases.
• Hold valid and active licenses applicable to the country of practice.
• Proficiency in English and Vietnamese.
• Prior experience in EAP, therapy/counselling and/or as an in-house wellbeing provider is a plus.

Why Join Us?

Become part of a collaborative network of Clinical Psychologists and Counsellors dedicated to expanding access to quality mental health care. At Intellect, you’ll find a supportive community focused on enhancing lives and helping clients overcome personal challenges.

If you’re ready to make a meaningful impact and be part of a mission-driven team, we’d love to hear from you. Apply today and join us in transforming mental health care!

The Role

The Enterprise Client Success Manager (CSM) exists to ensure the successful delivery, adoption, and long-term impact of our mental health benefits platform across key strategic and large enterprise accounts.

This is a high-touch, consultative role focused on translating our solution into measurable value for clients. The Enterprise CSM owns the end-to-end client journey, from implementation and program design to engagement strategy, reporting, renewals, and expansion. They act as a trusted advisor to senior HR and business stakeholders, ensuring the programme aligns with organisational priorities and drives meaningful outcomes for employees.

What You'll Do

Main Responsibilities

• Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts
• Own end-to-end delivery of the mental health benefits platform across assigned clients
• Develop and execute customised mental health programme strategies aligned to each client’s workforce needs
• Build strong, long-term relationships with senior HR and business stakeholders
• Drive client satisfaction, retention, and expansion opportunities
• Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams
• Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy
• Identify product enhancement opportunities based on client feedback and insights

Day-to-Day Activities

Client Relationship Management

• Conduct regular client check-ins (weekly, monthly, quarterly)
• Prepare and present QBRs and impact reports
• Respond to client queries, escalations, and operational requests
• Align on programme priorities, campaign calendars, and engagement initiatives
• Manage renewals conversations and identify upsell/cross-sell opportunities

Programme Delivery & Project Management

• Oversee implementation timelines and onboarding processes
• Coordinate webinars, roadshows, campaigns, and engagement initiatives
• Ensure platform configurations, credits, and reporting are accurate
• Track project milestones and manage internal follow-ups
• Ensure service quality standards are maintained across clinical and operational delivery

Strategic Advisory & Consulting

• Develop tailored engagement strategies based on workforce demographics and needs
• Advise clients on mental health trends, utilisation benchmarks, and best practices
• Provide recommendations to improve adoption, communication, and ROI perception
• Align programme strategy with client organisational goals (e.g., wellbeing, retention, productivity)

Data Analysis & Insights

• Monitor utilisation rates, credit consumption, engagement metrics, and CSAT/NPS
• Analyse trends and identify risks or growth opportunities
• Develop insights and narratives to demonstrate programme impact
• Use data to inform renewal and expansion discussions

Cross-Functional Collaboration

• Translate client feedback into clear product and operational requirements
• Work with Product and Engineering on feature enhancements or fixes
• Partner with Marketing on engagement campaigns and communication materials
• Coordinate with Clinical and Delivery Ops for service quality and provider matters
• Support Sales in enterprise pitches, renewals, and expansion proposals

Continuous Improvement & Innovation

• Identify recurring pain points and process inefficiencies
• Contribute to internal playbooks, best practices, and reporting frameworks
• Proactively suggest platform improvements to enhance scalability and client value

Who You Are

• Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement
• Atleast 3+ years of experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Familiarity with mental health benefits and/or related industries is a plus.

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together