IT / Desktop Support Engineer
2 months ago
Scope of WorkProvide end-user support by troubleshooting issues related to workstations, peripherals, network connectivity, wireless devices, printers.....
Scope of Work
- Provide end-user support by troubleshooting issues related to workstations, peripherals, network connectivity, wireless devices, printers, and Microsoft Office applications.
- Escalate unresolved incidents to Level 2 support teams and relevant vendors when necessary.
- Log, monitor, and update all incidents in the company’s web-based ticketing system, ensuring timely follow-up and resolution.
- Support physical relocation of IT equipment, including moving and setting up workstations during office reconfigurations or Business Continuity Plan (BCP) exercises.
- Deploy and configure IT equipment using standard operating system images and required software.
- Perform routine backup operations, including monitoring daily backup jobs and carrying out data restoration when required.
- Assist in administrative tasks such as IT inventory management (recording, tracking, and audits) and maintaining documentation in the corporate portal.
- Perform basic Windows Server administration tasks.
- Provide user support for corporate applications hosted on Windows servers.
Job Requirements
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, desktop support, or helpdesk operations.
- Strong knowledge of Windows OS, Microsoft Office applications, and basic networking concepts.
- Familiarity with Windows Server environments and backup systems is an advantage.
- Ability to troubleshoot hardware, software, and network-related issues independently.
- Good communication and interpersonal skills to support end-users effectively.
- Ability to manage multiple tasks, prioritize issues, and meet service level expectations.
- Physically fit to handle manual movement of IT equipment when required.
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