Total 19 job vacancies by IFS

A Software Engineer - Unified Support is responsible for analyzing and diagnosing suspected software faults or technical configuration issues within IFS’ suite of products. They are also responsible for developing quality assured enterprise grade resolutions where applicable. They possess thorough technical and functional knowledge of the   

relevant product areas.   

In addition, they combine software engineering skills with functional knowledge and a commercial mindset to provide efficient resolutions that are usable, maintainable, and secure.  

As a Software Engineer, you will be responsible for core activities including; 

• Utilize industry knowledge and cross-product expertise to provide tailored solutions and enhance problem-solving.   

• Contribute to the design, implementation, and testing of software solutions, while maintaining a knowledge of IFS Cloud architecture and its alignment with industry standards.   

• Engage with cross-functional teams to develop innovative business solutions.   

• Apply a thorough knowledge of IFS Unified promote processes to resolve customer issues and suggest improvements.   

• Contribute to creating knowledge base articles, SOPs, and FAQs for continuous improvement.   

• Use IFS tools effectively to address issues and actively engage in IFS community groups to provide insights.   

• Apply knowledge of IFS support policies, customer offerings, and product versions to provide efficient assistance.   

• Ensure understanding of R&D-supported versions and follow organizational process guidelines to resolve issues consistently and comply with standards.   

• Manage planned maintenance, coordinate with stakeholders, and drive issue resolution across resolver groups.   

• Engage with customers and stakeholders to familiarize standards and provide clear, accurate information.   

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.  

As a consultant – Business Applications, you will be responsible for core activities including; 

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.   

• Demonstrates deep knowledge of IFS processes and tools.   

• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards   

• Takes initiatives to meet team goals and ensures efficient issue resolution.   

• Executes planned maintenance and improves customer satisfaction   

• Ensures meaningful and professional communication, meeting customer expectations.   

• Assists in training colleagues on domain-specific knowledge and tools.   

• Actively participates in knowledge-distribution activities and addresses documentation gaps   

• Expands internal and external networks, acting as a reference point within the team.   

• Takes on additional obligations and contributes to business development events.   

• Identifies opportunities for process enhancements and proposes improvements.

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.

As a consultant – Business Applications, you will be responsible for core activities including;

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.
• Demonstrates deep knowledge of IFS processes and tools.
• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards
• Takes initiatives to meet team goals and ensures efficient issue resolution.
• Executes planned maintenance and improves customer satisfaction
• Ensures meaningful and professional communication, meeting customer expectations.
• Assists in training colleagues on domain-specific knowledge and tools.
• Actively participates in knowledge-distribution activities and addresses documentation gaps
• Expands internal and external networks, acting as a reference point within the team.
• Takes on additional obligations and contributes to business development events.
• Identifies opportunities for process enhancements and proposes improvements.

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.

As an expert in the manufacturing business domain with in-depth knowledge of industry best practices, you will play a key role in delivering global support services to IFS customers. This role offers significant exposure to the manufacturing industry. 

As a consultant – Business Applications, you will be responsible for core activities including;

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.  

• Demonstrates deep knowledge of IFS processes and tools.  

• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards  

• Takes initiatives to meet team goals and ensures efficient issue resolution.  

• Executes planned maintenance and improves customer satisfaction  

• Ensures meaningful and professional communication, meeting customer expectations.  

• Assists in training colleagues on domain-specific knowledge and tools.  

• Actively participates in knowledge-distribution activities and addresses documentation gaps  

• Expands internal and external networks, acting as a reference point within the team.  

• Takes on additional obligations and contributes to business development events.  

• Identifies opportunities for process enhancements and proposes improvements.