As the Relationship Executive, you will be the cornerstone of our client engagement process, handling all inquiries, appointments, and follow-ups with professionalism and efficiency. You will be responsible for nurturing client relationships, ensuring client satisfaction, and driving client retention and renewals. This role demands a client-first mindset, strong organizational skills, and the ability to thrive in a dynamic environment.
Key Responsibilities
1. Client Inquiry Management:
• Handle email, walk-in, and call-in inquiries promptly and professionally.
• Ensure all inquiries are acknowledged and responded to within a 24-hour time frame.
2. Client Onboarding and Scheduling:
• Manage client bookings, trial sessions, and follow-up appointments in a systematic manner.
• Coordinate and schedule client sessions based on their preferences and trainer availability.
3. Client Engagement and Feedback:
• Conduct follow-ups with clients after every sessions
• Collect and address client feedback, updating the system daily.
• Maintain a client-centric approach to ensure satisfaction and loyalty.
4. Retention and Renewal:
• Drive client retention by addressing concerns and resolving complaints professionally.
• Close deals with new clients and proactively renew memberships for existing clients.
• Earn great rewards based on performance and KPI fulfillments.
5. Client Relationship Enhancement:
• Build meaningful relationships by ensuring personalized communication, including birthday greetings on behalf of FTI.
6. System and Process Management:
• Maintain accurate and up-to-date client records in the system.
• Provide regular reports and updates on client engagement and retention metrics.
