Total 28 job vacancies by Encompasse

• Process claim application and reply to emails

• Checks for disbursement

• Exception handling and refunds

• Attend to escalated enquiries on claims

• Collation of data / information / statistics for regular reporting

• Provide administrative support

• Undertake additional tasks as assigned.

Requirements
• Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operation functions.

• Proficient with computer use (i.e. Microsoft Word, Excel).

• Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil)

• Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.

• Good interpersonal and communicate skills (oral and written)

• Must uphold strong code of work ethnics, in particular confidentiality of information

• Detailed and meticulous

• Able to work under pressure to meet deadlines.

Work Location - Ang Mo Kio
Monday to Friday 8am to 5.30pm

• • Perform tasks on registration and payments, enrolment, attendance and assessments records via the system(s).

• Processing of training administration from pre to post programme activities, including coordination with both internal and external partners and providing logistical support.

• Attends to enquiries and appeals timely and accurately.

• Adhere to existing SOPs, Procedures, Documentations to enhance efficiency and effectiveness.

• Consolidate and provide data and information for management reporting and to provide support for external audit.

• Undertake additional tasks as required.

• Other ad-hoc projects may be required

Requirements

• Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operational functions.

• Proficient with computer use (i.e. Microsoft Word, Excel).

• Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil)

• Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.

• Good interpersonal and communication skills (oral and written)

• Detailed and meticulous

• Able to work under pressure to meet deadlines.

WFO - AMK

M-F: 8.30am - 6.00pm

1. Grant Processing: manage appeals on claims applications and disbursements including eligibility checks and document verification

2. Coordinate with claimants, training providers and internal stakeholders to ensure timely and complete submission of required document

3. Track appeal processing status and update internal systems and database accurately

4. Participate in continuous improvements to enhance operational efficiency and transparency

5. Provide support to other projects

Requirements
1. At least A level or Diploma holder

2. 1 to 2 years of working experiences (preferably) in processing claims, disbursement, and refund

3. Good interpersonal and communicate skills (oral and written)

4. Must uphold strong code of work ethnics and confidentiality of information

5. Detailed and meticulous

6. Able to work under pressure to meet deadlines.

7. Good working knowledge of Microsoft Office, especially in using MS Excel

WFO - Ang Mo Kio
M-F: 8.30am - 6pm
1-2 years contract, renewable

To verify and process financial claims in accordance with stipulated policies and guidelines such that claimants are compensated fairly and according to established service standards.

Requirements

- At least A level or Diploma holder

- Good interpersonal and communicate skills (oral and written)

- Must uphold strong code of work ethnics and confidentiality of information

- Detailed and meticulous

- Able to work under pressure to meet deadlines

- Good working knowledge of Microsoft Office, especially in using MS Excel

WFO
M-F: 8.30am - 6pm
Location : AMK
7-month contract

• Administer and process grant applications, including eligibility checks, document verification, and data entry.

• Coordinate with applicants and internal stakeholders to ensure timely and complete submission of required documents.

• Track application progress and update internal systems and databased accurately.

• Participate and assist in continuous process improvements to enhance efficiency and transparency in grant operations.

• Ensure compliance with regulatory, funding agency and organizational guidelines.

• Provide administrative support for grant-related meetings.

Requirements
• Degree in any discipline, or diploma holder with at least 5 years of relevant work experience.

• Prior experience in grant administration, funding operations or similar roles preferred

• Strong attention to details and ability to maintain accuracy under pressure

• Effective communication and interpersonal skills, with a collaborative and professional approach

• Strong time management skills and able to prioritize and multitask effectively

• Resilient and able to handle high workloads or unexpected challenges efficiently.

• Proficient in Microsoft Word, Excel and PowerPoint

Hybrid
M-F: 8.30am - 6pm
Work Location - Tanjong Pagar
2-year contract

1) Administer and process grant applications, including eligibility checks, document verification, and data entry.

2) Coordinate with applicants and internal stakeholders to ensure timely and complete submission of required documents.

3) Track application progress and update internal systems and databased accurately

4) Participate and assist in continuous process improvements to enhance efficiency and transparency in grant operations

5) Ensure compliance with regulatory, funding agency and organizational guidelines

6) Provide administrative support for grant-related meetings

Requirements
1) Degree/Diploma in Business Administration, Finance or related field.

2) Prior experience in grant administration, funding operations or similar roles preferred

3) Strong attention to details and ability to maintain accuracy under pressure

4) Effective communication and interpersonal skills, with a collaborative and professional approach

5) Strong time management skills and able to prioritize and multitask effectively

6) Resilient and able to handle high workloads or unexpected challenges efficiently.

Hybrid
M-F: 8.30am - 6pm
Work Location: Tanjong Pagar

• Confident and comfortable working with IT systems; emails, training management system, and customer relation system.

• Competent in using MS Words and Excel for reports generation.

• Requires logical and analytical thinking.

• Good communication skills.

• Open to working shifts.

• At least Nitec or equivalent with at least 2 years of experience in customer service.

• Good communication skills, both written and spoken.

• Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

• Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

• Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

• A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.

• IT Savvy and is proficient in using Microsoft Office products (ie: Excel)

Shift based at Paya Lebar
Mondays – Fridays, 8am - 5pm or 12pm – 8:30pm
and Saturdays, 8:30am -12:30pm or 8:30am – 1:30pm
2-year contract

1. Provide administrative support to NSREC admin and operations.

2. Working knowledge or proficient in MS Word and Excel.

3. Process oriented and able to work well on data details.

4. Good spoken and written English and other languages if any.

5. Experience with customer services if any.

EDUCATION

Preferably Polytechnic Diploma.

EXPERIENCE

Fresh graduates can be considered.

SKILLS

Good interpersonal and communication skills with passion for customer service.

Good command of English (written and spoken) is preferred.

IT savvy and familiar with common software.

WFO

M-F: 8.30am - 6pm

Work Location - Hillview

Time and Work Location - 9.30am to 7pm at Depot Road

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

- To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.

- Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).

- Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.

- Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.

- Ensure that enrolment and attendance via TPG is captured promptly.

- Any other Ad-Hoc duties that are training administration related

Requirements
- ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.

- Good communication skills, both written and spoken.

- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly

during customer interactions.

- Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

- A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work.

- Adaptable, receptive to change and able to thrive in a fast-paced environment.

WFO
M-F: 8.30am - 6.00pm
Location : Paya Lebar
2-year contract

Job Description

• Annual audit claims submission

o Liaise with service providers to ensure annual audited operating subvention claims, auditor report, financial statements and fee schedules are submitted by the policy deadline.

o Liaise with service providers on any queries or missing documents pertaining to annual audit claims submission

• Processing of the annual audit adjustment claims

o Verify the eligibility and accuracy of annual operating subvention claim using RPA software.

o Liaise with service providers on exceptions generated from the validation checks and resolve the exceptions by policy deadline.

o Prepare claim memo according to template and upload onto grant system using RPA software and upload

o Ensure the RPA generated claim memo and claim in system is accurate and correct before routing for approval.

o Ensure that annual adjustments are processed and credited to service providers by the policy deadline.

Requirements

• Degree in accountancy and experience in audit preferred, or any discipline with experience in grant administration and disbursement

• At least 4 years of relevant working experience, fresh graduates who possess relevant skillsets may be considered for the role

• Highly analytical and meticulous with a high level of integrity

• Proficient in MS Excel and handling of huge datasets

• Able to work in a fast-paced environment and under pressure

• Good team player and willing to embrace and manage change

• Experience with Data analytics software and Robotic Process Automation (RPA) would be added advantage

Work Location - Tanjong Pagar
Hybrid, Monday - Friday: 8.30am - 6pm
2-year contract

1. Process claims applications including eligibility checks and document verification

2. Coordinate with claimants, training providers and internal stakeholders to ensure timely and complete submission of required document

3. Track claim processing status and update internal systems and database accurately

4. Manage appeals and enquiries on claim applications in accordance with established service standards and response timelines

5. Participate in continuous improvements to enhance operational efficiency and transparency

6. Provide support to other projects

1) At least A level or Diploma holder

2) 1 to 2 years of working experiences (preferably) in processing claims, disbursement and refund

3) Good interpersonal and communicate skills (oral and written)

4) Must uphold strong code of work ethics and confidentiality of information

5) Detailed and meticulous

6) Diligent and committed to meet deadlines

7) Good working knowledge of Microsoft Office, especially in using MS Excel

Work Location - Ang Mo Kio
Mon to Fri 8.30am to 6pm
2-year contract

Assisting the project manager to manage a team of 15 staff in managing 1) Admission and Enrolment, 2) Course Support Services, 3) Learner Support Services and 4) Telemarketing and Survey

Job Description:

• Supervision of the Operations & Customer Service teams.

• Provide guidance to team members

• Monitor the teams to ensure that KPIs/SLAs are met.

• Work closely with the Project Manager and SP to ensure that all deliverables are constantly met.

• Strategize ways to enhance the operation process and efficient deployment of resources.

• Prepare and verify the accuracy of the Monthly Reports.

Requirements
• Diploma holder or higher or with relevant working experience.

• Have good English proficiency, both written and verbal.

• Good Communication skills.

• Must have prior experience in leading and managing a team.

WFO at Dover
M-F: 8.30am - 6.00pm
1-year contract