Total 9 job vacancies by EPOS

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Role Summary :

Responsible for overseeing office operations, facilities, and HR operational functions to ensure a smooth, efficient, and well-managed workplace. This role includes office administration, vendor management, cost control, and HR operational support while working closely with different teams in a fast-paced and collaborative environment. Candidates who are proactive, adaptable, and eager to grow across both administration and HR functions are encouraged to apply.

Office Operations & Facilities:

• Manage overall office operations and administrative functions
• Plan and manage office relocation, seating arrangements, space planning, and layout optimization to support efficient workspace utilization
• Oversee all office-related agreements, including tenancy agreements, utilities agreements (electricity, water, internet, etc.), maintenance contracts, and other office service agreements
• Coordinate with landlords, utility providers, and service vendors for renewals, compliance, and issue resolution
• Manage office facilities, maintenance, repairs, and workplace safety compliance
• Handle office supplies, equipment, and vendor management (cleaning, security, pantry, IT support, etc.)
• Monitor and control office operating budget and expenses

HR Operations:

• Support HR operational processes including onboarding and offboarding
• Manage employee records, documentation, and HR filing systems
• Coordinate HR administration such as letters, confirmations, and internal HR updates
• Assist in attendance tracking, leave administration, and payroll input support (if applicable)
• Ensure HR policies and procedures are properly implemented in daily operations
• Support employee engagement activities and internal communications

General:

• Ensure compliance with company policies and regulatory requirements
• Drive continuous improvement in office and HR operational efficiency
• Act as key liaison between management, employees, and external service providers

• Proven experience in office operations and HR administration (senior level)
• Strong experience in managing office agreements, utilities, and vendor contracts
• Good understanding of HR operations and employment practices
• Strong organizational, leadership, and multitasking skills
• Financial awareness for budgeting and cost control
• Strong communication and stakeholder management skills

Job Summary

We are seeking a professional and detail-oriented Inventory & Warehouse Executive to support daily

logistics, inventory, and warehouse operations. The candidate will be responsible for shipment

coordination, inventory management, ERP/WMS operation, and cross-functional communication to

ensure smooth operational flow and inventory accuracy.

Key Responsibilities

· Coordinate and monitor overseas shipments from China and local supplier deliveries with suppliers

and appointed 3PL forwarders, including shipment schedule follow-up, delivery arrangement, and

shipment status tracking to ensure smooth operations.

· Manage delivery arrangements between 3PL providers and warehouse operations to ensure timely

inbound and outbound activities, proper coordination, and smooth inventory flow.

· Handle inbound and outbound inventory transactions accurately through ERP/WMS systems,

including goods receiving, stock transfer, inventory adjustment, and system record maintenance.

· Monitor inventory movement, stock accuracy, inventory balance, and serial number tracking control

to ensure proper inventory management and operational accuracy.

· Support inventory planning, replenishment activities, and stock allocation together with Sales, Operations, and Procurement teams to ensure sufficient stock availability and smooth business operations.

· Conduct stock takes activities, inventory reconciliation, and discrepancy investigation to maintain

accurate inventory records and warehouse control.

· Perform warehouse/site visits to 3PL warehouses when required to monitor warehouse operations,

inventory condition, stock accuracy, and operational compliance.

· Prepare inventory and logistics related reports, shipment status updates, and ensure all operational

records and documentation are properly maintained and updated.

· Support continuous improvement initiatives to enhance logistics coordination, inventory accuracy,

warehouse operations, and overall operational efficiency.

• Diploma or Bachelor’s Degree in Supply Chain, Logistics, Warehouse Management, Business Administration, or related field.
• Minimum 3–5 years of working experience in logistics, warehouse, inventory, or supply chain operations.
• Experience in ERP/WMS systems and inventory control processes.
• Good coordination, communication, and problem-solving skills.
• Proficient in Microsoft Excel and/or Google Sheets.
• Responsible, detail-oriented, and able to work independently in a fast-paced environment.

Preferred Advantage

• Experience handling China import shipments and 3PL coordination
• Experience in serial number inventory management.
• Familiar with import/export and SIRIM related operational processes.

Sr TQA Executive (Training & Quality Assurance)

About EPOS

Backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a Senior TQA Executive (Training & Quality Assurance) to drive training effectiveness and quality excellence across customer service operations. This role is responsible for evaluating training delivery, assessing trainer performance, identifying operational gaps, and ensuring new hires are equipped to deliver high-quality customer support across voice, chat, and email channels. The ideal candidate is analytical, detail-oriented, and passionate about continuous improvement within customer experience operations.

Key Responsibilities

• Conduct audits and evaluations of customer service training sessions across voice, chat, and email support channels
• Assess trainer effectiveness and provide structured, actionable feedback to improve training delivery standards
• Identify gaps between training outcomes and actual operational performance, and recommend improvement initiatives
• Collaborate closely with Customer Service, Training, and QA teams to enhance overall service quality and training effectiveness
• Monitor and evaluate new hires’ post-training performance and onboarding readiness
• Facilitate calibration sessions to ensure consistency and alignment in training and quality evaluations
• Analyze operational metrics such as CSAT, QA scores, productivity, and error trends to drive data-backed improvements
• Support the continuous enhancement of training materials, SOPs, knowledge bases, and quality frameworks
• Participate in process improvement initiatives to strengthen customer experience and operational efficiency

Key Requirements

• Minimum 3 years of experience in Customer Service, Training, Quality Assurance, or related operational support functions
• Strong understanding of customer service operations, including voice, email, and chat support environments
• Experience in training audits, coaching, quality evaluations, or performance management
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Detail-oriented with the ability to identify performance gaps and improvement opportunities
• Able to work independently in a fast-paced and dynamic environment
• Experience within fintech, payments, e-commerce, or contact center environments will be an added advantage

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Job Summary

In this role, you will play a critical part in acquiring new merchants and helping them unlock growth through technology. You’ll work directly with business owners, understand their pain points, and position EPOS as the trusted partner to digitalize their operations— from Retail to F&B and beyond.

This is more than just a sales role. It’s a chance to be part of a meaningful movement—to help local businesses thrive in an increasingly digital economy.

This is what your job scope will be...

Acquiring Merchants

• Pro active cold calling and / or Engage inbound leads to identifying potential merchants to onboard with EPOS.
• Conduct on the ground prospecting and canvassing
• Conduct sales presentations and product demonstrations to potential Merchants.
• Negotiate and communicate contract terms with key Merchants to seal agreements.

Account Management

• Engage key merchants and provide the best solutions to address their business needs and maximize their sales potential.

Stakeholders

• Build relationships & engage key merchants on a daily basis.
• Work collaboratively with internal teams including marketing, operations, customer success & service.

We would to love hear from you if...

• You have previous work experience (Ideally 2 years), sales pitching to customer on products, solution or services
• Fresh graduates with strong drive and willingness to learn are also encouraged to apply
• You have good understanding & connections in F&B or / and Retail industries
• You are outgoing and proactively seek opportunities to drive sales
• You are a fantastic communicator and have strong ability to influence
• You’re driven, motivated and committed to success.
• You’re enthusiastic and willing to learn.
• Training will be provided