Nearest MRT: Bedok MRT Station
Employment Type: 5-months Contract
Basic Salary: $40 per hour
Working Hours: 8am - 4pm (Weekdays only)

About the Role

My client is seeking a dedicated and student-centred Student Management Coordinator to support the school's student management, behavioural support, and student development initiatives. The successful candidate will work closely with school leaders, teachers, counsellors, students, and parents to foster a safe, supportive, and conducive learning environment.

This role is ideal for individuals who are passionate about working with children and youth, have strong interpersonal skills, and are committed to supporting students' behavioural, social-emotional, and personal growth.

This is a 5-months contract, and any extension or conversion is subjected to performance or operational needs.

Key Responsibilities

Student Discipline and Behaviour Management

• Support the school's student management and discipline framework.

• Supervise detention, reflection sessions, and restorative practices for students with behavioural concerns.

• Provide in-class support to teachers in managing students exhibiting challenging or disruptive behaviours.

• Assist in fact-finding investigations relating to student incidents and behavioural cases.

• Maintain accurate records of incidents, interventions, and follow-up actions.

• Monitor students with recurring behavioural concerns and provide updates to relevant stakeholders.

• Liaise with parents and guardians on routine behavioural matters when required.

• Support the implementation of restorative and developmental approaches to behaviour management.

Student Support and Intervention

• Coordinate and facilitate after-school programmes for students requiring additional behavioural, social-emotional, or academic support.

• Develop and conduct activities that promote resilience, positive behaviour, self-management, and student engagement.

• Build positive relationships with students to strengthen their connection to school and enhance their overall well-being.

• Work closely with teachers and school personnel to identify and support students who may benefit from intervention programmes.

Collaboration and Programme Support

• Partner with the School Counsellor and relevant staff to plan and deliver student support initiatives.

• Support social-emotional learning, behavioural intervention, and resilience-building programmes.

• Contribute to a multi-disciplinary approach involving teachers, counsellors, school leaders, and parents.

• Assist in monitoring programme effectiveness and recommending improvements.

Operational and Administrative Support

• Provide operational support during student-related incidents and periods of high demand.

• Support school-wide student management initiatives, events, and activities.

• Maintain student management databases and records.

• Prepare reports, case summaries, data analysis, and documentation as required.

Requirements

• Diploma or Degree in Education, Psychology, Social Work, Counselling, Youth Work, Social Sciences, or related disciplines.

• Experience working with children, youths, or in an educational environment will be an advantage.

• Strong interpersonal, communication, and conflict management skills.

• Ability to engage students positively while maintaining professional boundaries.

• Comfortable handling behavioural and student management matters.

• Proficient in Microsoft Office applications and administrative record-keeping.

• Able to work independently and collaboratively within a school environment.

Preferred Attributes

• Patient, empathetic, and approachable.

• Strong organisational and case management skills.

• Ability to remain calm and professional when handling challenging situations.

• Passion for supporting student growth, development, and well-being.

What We Offer

• Meaningful opportunity to make a positive impact on students' lives.

• Collaborative and supportive school environment.

• Exposure to student development, behaviour management, and intervention programmes.

• Professional experience working alongside educators, counsellors, and school leaders.

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Key Responsibilities

• Design and build scalable full stack applications from frontend to backend
• Develop and integrate AI-powered features such as:
• Conversational interfaces (chatbots)
• Intelligent search or recommendations
• Automation and decision-support systems
• Work with APIs and microservices to connect AI services with application workflows
• Collaborate with cross-functional teams including data scientists and product owners
• Participate in system design, architecture discussions, and technical decision-making
• Deploy and monitor applications in either cloud or on-prem environments
• Write clean, maintainable, and well-documented code
• Contribute to both Agile sprints or structured Waterfall phases as required

Technical Requirements

• Degree in Computer Science, Software Engineering, or related discipline
• 2–5 years of experience in full stack development
• Strong frontend development skills:
• JavaScript / TypeScript
• React, Angular, or Vue.js
• Backend development experience:
• Node.js, Python (FastAPI/Flask), or Java (Spring Boot)
• Experience with databases:
• Relational (PostgreSQL, MySQL) or NoSQL (MongoDB)
• Understanding of API design and integration (REST/JSON)

AI/ML Requirements

• Basic to intermediate knowledge of machine learning concepts
• Experience (project or professional) with:
• AI/ML libraries (TensorFlow, PyTorch, Scikit-learn), or
• AI APIs (OpenAI, Azure AI, AWS AI)

Preferred Skills

• Experience with cloud platforms (Azure, AWS, or GCP)
• Familiarity with CI/CD pipelines and DevOps practices
• Exposure to containerization (Docker, Kubernetes)
• Experience working in Agile environments or structured SDLC (Waterfall)
• Knowledge of security best practices and authentication mechanisms

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Key Responsibilities

• Develop and maintain full stack web applications (frontend and backend)
• Integrate pre-built or internally developed AI/ML models into applications
• Build and consume RESTful APIs and backend services
• Support AI feature development such as chatbots, recommendation systems, or automation testing tools
• Work with data scientists to test and deploy machine learning models
• Create responsive UI components and improve user experience
• Perform debugging, testing, and code optimization

Required Skills & Qualifications

• Bachelor’s degree in computer science, computer engineering, or related field (or equivalent practical experience)
• 0–5 years of experience in software or full stack development
• Proficiency in at least one frontend framework:
• Vue.js, React or Angular
• Backend development experience with:
• Java Spring Boot, Node.js, Python (Flask/FastAPI), or similar
• Basic understanding of databases:
• SQL (PostgreSQL/MySQL) or NoSQL (MongoDB)
• Foundational knowledge of AI/ML concepts:
• Supervised/unsupervised learning
• Model inference vs training
• Exposure to AI tools/frameworks (academic or project-based experience acceptable): TensorFlow, PyTorch, etc & familiarity with GitLab, Kubernetes, Jira

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Job Description

My client is seeking a proactive and detail-oriented Learning & Development Executive to support the administration, coordination, and execution of leadership development and training programmes. The successful candidate will work closely with internal stakeholders to ensure smooth programme delivery, budget tracking, training administration, and learning operations support.

This role is ideal for candidates with experience in Learning & Development (L&D), Training Administration, HR Operations, Programme Coordination, or Public Sector Administration.

Key Responsibilities

Training Administration & Programme Coordination

• Administer and coordinate leadership development and training programmes from planning to execution.
• Liaise with stakeholders to publicise training programmes and ensure successful programme enrolment and participation.
• Coordinate logistics, schedules, training records, participant communications, and programme documentation.
• Ensure training programmes are conducted according to approved timelines and schedules.

Learning & Development Support

• Support the promotion and administration of local attachment programmes and professional development opportunities.
• Draft submissions, reports, and supporting documents for overseas attachment programmes and learning initiatives.
• Maintain and update training roadmaps, learning records, programme databases, and development frameworks.
• Support onboarding and orientation programmes for newly appointed officers.

Budget & Reporting

• Monitor and track training budget utilisation against monthly financial reports.
• Process and monitor claims submissions, ensuring timely and accurate documentation.
• Prepare quarterly budget utilisation reports and updates for management and stakeholders.
• Assist in the annual planning and administration of overseas learning and development initiatives.

Stakeholder Management & Administrative Support

• Work closely with internal stakeholders, training providers, and supporting departments to ensure smooth programme delivery.
• Prepare management papers, reports, presentations, and other administrative documents.
• Provide general administrative and operational support for learning and development activities and ad-hoc projects.

Requirements

• Diploma or Degree in Human Resource Management, Business Administration, Learning & Development, Public Administration, Education, or related disciplines.
• Minimum 2 years of experience in Learning & Development, Training Administration, HR Operations, Programme Management, Training Coordination, or Administrative Support.
• Experience coordinating training programmes, workshops, seminars, learning initiatives, or employee development programmes.
• Strong administrative, organisational, and project coordination skills.
• Experience in budget tracking, reporting, claims processing, or finance administration will be an advantage.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Strong written communication skills with experience preparing reports, submissions, or management papers.
• Meticulous, proactive, and able to manage multiple priorities in a fast-paced environment.
• Experience in the Public Sector, Education, Government Agencies, Statutory Boards, or Learning & Development environments will be advantageous.

Contract Details

• 7-Month Contract
• Immediate availability preferred
• Salary commensurate with qualifications and experience

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Overview

A government agency is seeking a motivated individual with a keen interest in content creation, brand marketing and communications operations to join its Corporate Communications team on a 6-month contract.

The role supports strategic communications, public education and branding initiatives through the development of engaging content and campaigns across digital and traditional platforms. The successful candidate will have the opportunity to contribute to projects that raise public awareness, strengthen stakeholder engagement and profile the agency's work and impact.

This is a hands-on role for someone who enjoys creating, experimenting and collaborating – from shaping campaign ideas to producing content and supporting communications efforts across multiple channels. The candidate will work closely with internal stakeholders, marketing agencies and external partners to deliver impactful communications initiatives.

Key Responsibilities

Brand & Campaign Management

• Support the ideation, development and execution of branding and marketing campaigns across multiple platforms.
• Coordinate with marketing agencies and vendors to support campaign execution across online and offline channels.
• Assist in ensuring consistency of branding and messaging across communications materials.

Content Development & Marketing

• Support content planning and development across various communication channels and audience segments.
• Create engaging content including short-form videos, human-interest stories, explainer content, editorial articles and event coverage.
• Collaborate with internal stakeholders to profile key initiatives and drive public awareness campaigns.
• Coordinate with content creators, partners and other stakeholders for campaign collaborations and outreach efforts.

Measurement & Optimisation

• Support the monitoring and reporting of campaign and content performance through analytics and social listening tools.
• Assist in translating insights into recommendations to improve future communications and marketing efforts.

Requirements

• Experience in communications, content creation, marketing, branding or related fields.
• Experience in public sector communications, agency environments or campaign management will be advantageous.
• Strong interest in storytelling, branding and visual communications.
• Good writing and communication skills with strong attention to detail.
• Familiar with social media platforms, content trends and audience engagement strategies.
• Proficient in Microsoft Office applications; familiarity with Canva, CapCut, Adobe Creative Suite or analytics tools is an advantage.
• Independent, self-motivated and able to manage multiple projects and timelines effectively.
• Strong interpersonal skills with the ability to work collaboratively with stakeholders at all levels.

Contract Details

• Employment Type: Contract
• Contract Duration: 6 Months (Subjected to Extension)
• Sector: Government / Public Service
• Location: Singapore
• Start Date: Immediate

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Research Assistant (1-Year Contract)

Job Overview

A government agency in the social service sector is seeking a Research Assistant on a 1-year contract to support research, evaluation and data analytics initiatives. The successful candidate will play a key role in conducting research studies, managing survey projects and generating insights to support policy development, programme planning and service improvement.

This role is suitable for individuals with strong analytical capabilities, an interest in social research and experience working with quantitative datasets. The candidate will work closely with internal stakeholders, research vendors and external partners to support evidence-based decision-making.

Key Responsibilities

Research & Survey Management

• Conduct literature reviews and synthesize research findings to support study design and project objectives.
• Assist in the development of research methodologies, survey instruments and data collection frameworks.
• Coordinate survey fieldwork activities and liaise with vendors to ensure timely project delivery.
• Support research studies and programme evaluations within the social service sector.

Data Analysis & Reporting

• Clean, process and manage survey and administrative datasets.
• Conduct statistical analyses using tools such as SPSS, STATA, R or Python.
• Prepare data outputs including tables, charts and dashboards to support reporting requirements.
• Draft analytical summaries, research reports and presentation materials for stakeholders.

Project Coordination & Stakeholder Management

• Track project timelines, milestones and deliverables to ensure successful project completion.
• Coordinate with internal stakeholders, external research partners and service providers.
• Support procurement, project documentation and administrative requirements where necessary.
• Assist in presenting findings and recommendations to project teams and stakeholders.

Requirements

• Good Degree in Social Sciences, Statistics, Economics, Public Policy, Psychology, Sociology, Data Analytics or a related discipline.
• Familiarity with literature review, research synthesis and survey design methodologies.
• Proficient in data analysis software such as SPSS, STATA, R and/or Python.
• Strong analytical, project management and communication skills.
• Ability to manage multiple projects and timelines effectively.
• Meticulous with strong attention to detail and data accuracy.
• Experience working with longitudinal datasets or large-scale survey projects will be an advantage.
• Prior experience in research, policy, programme evaluation or the social service sector is preferred.

Contract Details

• Employment Type: Contract
• Contract Duration: 1 Year
• Sector: Government / Social Service
• Location: Singapore
• Start Date: Immediate or upon notice completion

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Recycling Ambassador (3-Month Contract)

Join Singapore’s Green Movement

My client is seeking a dynamic and detail-oriented individual to join their team as a Procurement Executive. The role involves supporting procurement operations and providing advisory services to internal stakeholders, ensuring compliance with government procurement policies and achieving value-for-money outcomes.

This is a 1-year agency contract.

Key Responsibilities

• Provide procurement advisory and support to divisions on procurement matters and sourcing approaches.

• Prepare and review procurement submissions, including expenditure papers and award recommendation reports.

• Advise stakeholders on procurement specifications, evaluation criteria, and procurement strategies.

• Manage end-to-end procurement activities through GeBIZ, including:

  • Publishing quotations and tenders

  • Awarding contracts

  • Issuing Purchase Orders (PO) and Invoicing Instructions (II)

  • Processing contract variations

• Build and maintain strong working relationships with internal stakeholders and buying divisions.

• Support the review and enhancement of procurement policies, processes, and governance practices.

• Provide administrative support such as data analysis, conducting procurement clinics/briefings, and other ad hoc duties as assigned.

Requirements

• Minimum Diploma in any discipline.

• At least 4 years of procurement experience, preferably within the public sector.

• Good understanding of Government procurement policies and hands-on experience with GeBIZ transactions.

• Able to multitask and work effectively both independently and within a team in a fast-paced environment.

• Strong analytical, communication, and writing skills.

• Good interpersonal and stakeholder management skills with the ability to engage and collaborate effectively with internal divisions.

We regret to inform that only shortlisted candidates are notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

About the Opportunity

Be part of the public sector and contribute to initiatives that positively impact the community. This role offers valuable exposure to government-related operations and projects within a structured and supportive environment. It is ideal for individuals seeking stability, professional development, and hands-on experience.

Benefits

• Opportunity to work within a government/public sector setting

• Streamlined and efficient hiring process

• Entry-level candidates are encouraged to apply; training will be provided

• Gain practical exposure to public sector operations and project work

• Supportive team environment with clear processes and guidance

Key Responsibilities

• Provide administrative and operational assistance to support daily activities

• Maintain documentation, filing systems, and data records accurately

• Coordinate meetings, appointments, schedules, and correspondence

• Work closely with internal departments, external agencies, and vendors

• Assist with reporting, progress tracking, and basic project administration

• Support events, programmes, and community-related initiatives when required

Requirements

• Diploma or Degree in any field of study

• Candidates without prior experience are welcome to apply

• Familiarity with Microsoft Office applications, including Excel, Word, and Outlook

• Strong organisational skills with attention to detail

• Ability to manage multiple tasks and priorities effectively

• Good interpersonal and communication skills

Additional Details

• Monday to Friday work schedule (office hours)

• Workplace conveniently located near MRT stations

• Contract position with opportunities for extension or permanent conversion

• Candidates available immediately or on short notice will have an advantage

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Case Administration Officer (Social Service Sector)

Location: Singapore
Contract Duration: Up to 12 months
Industry: Government / Social Service

About the Role

Be part of the Government / Social Service sector and contribute to meaningful work that supports individuals and families in the community. Our client is looking for a committed and well-organised Case Administration Officer to provide administrative and operational support for case management and service coordination functions.

This role is well-suited for candidates who are empathetic, detail-oriented, and interested in building a career within the public or social service sector.

Key Responsibilities

• Provide administrative and operational support for case management activities

• Process applications, verify supporting documents, and update records in internal systems

• Coordinate appointments, referrals, follow-ups, and scheduling matters

• Respond to enquiries via phone, email, and walk-in channels in a timely and professional manner

• Prepare reports, correspondence, case documentation, and related records

• Support officers with client follow-ups and tracking of case documentation

• Assist with procurement coordination, inventory tracking, and general operations support

• Accompany officers for outreach activities or home visits when required

• Perform general administrative duties and support any ad-hoc tasks assigned

Requirements

• Minimum Diploma qualification or equivalent

• Prior experience in administration, customer service, coordination, or case-related support will be an advantage

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Strong communication and interpersonal skills

• Organised, meticulous, and able to handle confidential information responsibly

• Comfortable with administrative systems and data entry tasks

• Able to work independently as well as in a team setting

• Candidates who can start immediately or on short notice will be preferred

Preferred Attributes

• Strong interest in social service and community-focused work

• Empathetic, patient, and service-oriented mindset

• Responsible, adaptable, and able to manage multiple tasks in a fast-paced environment

Why This Role

• Opportunity to work within the Government and Social Service sector

• Meaningful exposure to community support initiatives

• Structured and supportive working environment

• Hands-on experience in case coordination and administrative operations

• Convenient location with good public transport accessibility

Only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License No: 14C7275

We are looking for a Full Stack Developer with foundational to intermediate AI/ML knowledge to help build intelligent , scalable software applications with AI features.

You will collaborate with software teams in projects delivered using either Waterfall or Agile methodologies, depending on business/client requirements

Key Responsibilities

• Develop and maintain full stack web applications (frontend and backend)
• Integrate pre-built or internally developed AI/ML models into applications
• Build and consume RESTful APIs and backend services
• Support AI feature development such as chatbots, recommendation systems, or automation testing tools
• Work with data scientists to test and deploy machine learning models
• Create responsive UI components and improve user experience
• Perform debugging, testing, and code optimization

Required Skills & Qualifications

• Backend development experience with: Java Spring Boot, Node.js, Python (Flask/Fast API), or similar
• Basic understanding of databases: SQL (PostgreSQL/MySQL) or NoSQL (MongoDB)
• Foundational knowledge of AI/ML concepts
• Supervised/unsupervised learning
• Model inference vs training
• Exposure to AI tools/frameworks (academic or project-based experience acceptable):TensorFlow, Py Torch
• Familiarity with GitLab, Kubernetes, Jira

Role Overview:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Key Responsibilities

1. Service Delivery & Operational Excellence

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
• Maintain service continuity and incident response readiness, including after-hours escalation management.
• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning).

2. ITIL Governance, Risk & Compliance

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment.
• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation).
• Ensure compliance with GovTech OCP/ORA policies, ISO 20000/27001, and internal audit controls.
• Identify operational risks and compliance gaps, drive mitigation, and track closure with stakeholders.
• Partner with cybersecurity and compliance teams on access control, privileged account, and break-glass governance.

3. Stakeholder & Customer Management

• Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction.
• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture.
• Manage multi-agency or multi-stakeholder relationships, balancing priorities and ensuring unified service outcomes.
• Coordinate with third-party vendors and internal towers (NOC, SOC, CloudOps, Network, DBA) for integrated service management.
• Drive proactive engagement and feedback loops, ensuring alignment with evolving business and compliance requirements.

4. Operational Support & Coordination

• Oversee Day-2 Operations, including monitoring, patching, backup, and performance optimization.
• Ensure incident prioritization and escalation discipline, enforcing communication templates and real-time updates.
• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance.
• Govern change control lifecycle, ensuring risk assessment, CAB participation, and proper rollback validation.
• Ensure operational readiness for new deployments (Day-1 to Day-2 transition, hyper-care, acceptance testing).

5. Reporting, Metrics, and Compliance

• Produce monthly performance reports and dashboards detailing SLA attainment, MTTR, backlog aging, and RCA metrics.
• Track and analyze trending data to identify recurrent issues and propose automation or process improvements.
• Present governance scorecards and risk registers to both internal leadership and customer stakeholders.
• Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and Zabbix for real-time health visibility.

6. People & Resource Management

• Manage and mentor shared pools of engineers (L1–L3) across multiple service domains.
• Oversee workload allocation, shift rosters, and on-call readiness, ensuring 24×7 coverage and staff well-being.
• Lead performance reviews, coaching plans, and skill development, aligning to service needs and ITIL maturity goals.
• Support hiring, onboarding, and succession planning to maintain operational stability.

7. Strategic Service Improvement & Transformation

• Lead service transformation initiatives, aligning operations to cloud-native and automation-first models.
• Collaborate with solution architects and PMO to ensure smooth service transition and continual improvement.
• Drive efficiency gains through SOP refinement, AI-Ops, automation, and proactive monitoring adoption.
• Support leadership in developing innovation roadmaps and service maturity frameworks.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in service delivery, operations, or IT service management, with at least 3 years in a cloud or managed services environment.
• Proven experience managing multi-agency or multi-customer clusters with shared operational teams

Technical Expertise:

• Strong understanding of AWS / Azure / GCP environments and their operational frameworks.
• Proficient in ITIL v4 processes and governance; ITIL certification preferred.
• Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA, Remedy).
• Familiarity with cloud monitoring platforms (e.g., CloudWatch, Azure Monitor, Zabbix, Grafana).
• Experience in change control, incident RCA, and problem management.
• Working knowledge of compliance standards (ISO27001, ITSM audit, or GovTech OCP/ORA).

Soft Skills:

• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Excellent stakeholder engagement and customer relationship management.
• Analytical mindset with a continuous improvement and risk mitigation focus.
• Ability to manage multiple priorities in a fast-paced environment

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Role Overview

The Network Engineer is responsible for analysing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets the satisfaction of the Company and users. The incumbent also provides direction, information and recommendations on network configurations and installations.

Responsibilities

• Responsible for Network related incident and change management
• Responsible for the commission, de-commissioning and tech refresh of network devices
• Facilitate in problem solving and collaboration
• Manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements
• Provide firmware updates for network devices
• Ensure network infrastructure complies with security policies
• Prepare and maintain assets to ensure availability and update of capacity reports
• Update process and procedural documents
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree or Diploma in Information Technology/Information Systems/ComputerScience, Business IT or its equivalent
• Atleast 5 years of experience in administration and implementation • Good knowledge ofthe following, but not limited to: Firewall technologies (high availability, virtual firewall concept), IPload balancer
• Distribution and core switches: Routerconfiguration (high availability) ,LAN and WANadministration
• Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective
• Strong analytical and problemsolving skills, combined with ability to provide quick resolution to problems
• Proficient in troubleshooting skills
• Effective communication skills
• Self-driven and ability to work independently

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Role Overview

Work within a team environment to ensure daily availability of wintel servers with significant business or IT impact, handling all Windows Server OS installations, administrations, incidents, Root Cause. 

Responsibilities

• Implementation of Windows based infrastructure based on business requirements.
• Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements.
• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.
• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management.
• Liaise with support vendors for maintenance, support or issues resolution.
• Support Windows Server based systems, system software, clustering software and system management agents.
• Assist in analysing historical usage for tracking and trending by CPU, memory, I/O and storage.
• Implement capacity improvement plan.
• Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support during disaster.
• Execute Technical Disaster Recovery plan during DR and DR drill.
• Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user profiles.
• Setting up and managing Windows Clustering, VMWare hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and windows).
• Working knowledge in VMware vSphere 4.x and above.
• Setting up and managing Hyper-V and virtual machines & Netbackup and/or BackupExec, including defining backup policies based on industry standards.
• Setting up and managing enterprise-wide Symantec Endpoint Protection Manager, including defining policies based on industry standards.
• Review event logs on a regular basis based on business requirements.
• Manage the server OS patching procedure and security hardening

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275