We are seeking an accomplished retail leader to join us at a senior management level. This is a key leadership position reporting directly to the CEO. You will hold full accountability for the strategic and operational performance of either a flagship store, a large-format retail outlet, or a portfolio of multiple outlets, playing a pivotal role in shaping the future of our retail business.
Key Responsibilities:
Strategic Store & Operations Leadership
> Provide strategic direction for daily operations, ensuring excellence in opening/closing procedures, cash management, security, and store standards.
> Lead end-to-end inventory strategy, including demand planning, stock optimization, and shrinkage control.
> Drive store layout, visual merchandising, and customer experience initiatives to maximize sales and reinforce brand positioning.
Team Leadership & Culture
> Lead and inspire a sizable team ( depending on store size), comprising supervisors, sales staff, and support teams.
> Oversee all people management functions—recruitment, training, performance management, succession planning, and employee engagement.
> Cultivate a high-performance, values-driven culture that aligns with organizational goals.
Sales, Financial & P&L Ownership
> Assume full P&L responsibility, delivering sales targets, profitability goals, and key operational KPIs.
> Utilize data analytics to identify sales trends, customer behavior, and market opportunities, translating insights into actionable strategies.
> Develop and manage budgets, ensuring cost efficiency while driving revenue growth.
Customer Experience & Compliance
> Uphold premium service standards and manage high-level customer escalations with strategic discretion.
> Ensure rigorous compliance with corporate policies, labor laws, safety regulations, and audit requirements.
Requirements
> 10+ years of retail experience, with at least 5–8 years in senior management or head of department roles.
> Proven track record of strategic retail leadership, including full P&L accountability and oversight of large teams or multi-outlet operations.
> Deep expertise in retail operations, sales analytics, merchandising, inventory management, and financial planning.
> Strong business acumen with the ability to influence organizational strategy and drive operational excellence.
> Excellent leadership, communication, and stakeholder management skills, with the ability to work directly with executive leadership.
> Able to commit to a rotating schedule that includes weekends and public holidays.