JOB OVERVIEW
Provide a pro-active and comprehensive service to the customer in all aspects of export and sea freight forwarding services provided by DSV Air & Sea Singapore Pte. Ltd.
ESSENTIAL DUTIESAND RESPONSIBILITIES
· Adhere to the Company Code of Conduct in daily endeavours for DSV Air & Sea.
· Ensure shipment costs are updated correctly inCW1/Tango
· Ensure timely invoicing of shipment as per company KPI
· Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices
· Handle invoice disputes or queries in a timely manner
· Perform Profit Share and follow up with overseas office on Profit Share.
· Timely follow up/coordinate/communicate information regarding invoices with stakeholders (ie: subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
· Correspond and follow up on emails.
· Escalation of all impediments to processing to direct reporting manager.
· Adherence to customer specific SOPs.
· Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
· Handle documentation and/or reporting for specific accounts
· Adherence to Global standard processes/procedures and to Corporate Standard & Governance policies.
· Participate in company projects and initiatives as required
· Backup for the other team members as and when necessary
· Any other job-related tasks as assigned by the superior.
· Adherence to the Code of Conduct policy of the DSV Group Competencies
· Functional know-how in Customer Service Exports/ Imports
· Operational know-how (Document Processing Ocean)
· Operational Understanding (Customs Clearance)
· Understanding of DSV Export / Import Products
· Understanding of legal/regulatory/statutory environment
· Business acumen
· Microsoft Office
EDUCATION AND/ OREXPERIENCE
· With at least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
· Intermediate to advanced MSO applications
· Detail oriented, analytical, and proactive inidentifying and addressing operational challenges.
· Willingness to address operational issuesoutside of office hours as needed.
· Education can be compensated with relevant working experience.