Job Description:

• Assisting the department Manager & Senior Manager, facilitating planning, coordination & implementing strategies
• Oversee and ensure the efficiency of day-to-day operations of the Distribution Department 
• Supervising, managing and motivating team members to achieve KPI targets, with a high standard of performance, good teamwork, effective communication, consistent positive result, and continuous improvement
• Delegating tasks and setting deadlines.
• Extensive administrative duties for Distribution Department such as preparing reports, correspondences & maintaining confidential records and files
• Ensuring company and department guidelines & policies are followed
• Providing training & coaching to team members
• Setting up objectives to boost department productivity
• Ensuring that goals and objectives are met
• Managing members’ complaints and resolving their issues
• Attend to department matters and enquiries
• Perform any other job/functions as needed

Job Requirement:

• Bachelor's Degree in any related or similar field
• Excellent leadership & interpersonal skills, able to deal with all levels of people
• Minimum 3 years of proven work experience as a team leader, assistant manager, supervisor or similar role
• Strong verbal & written communication skills
• Ability to plan and organize
• Strong problem-solving skills
• Excellent multi-tasking skills
• Experience in evaluating staff
• Good time-management skill
• Ability to work well under pressure & constant deadlines
• Able to communicate in English and Bahasa Malaysia. The ability to communicate in Mandarin is an added advantage
• Computer literate with good computer skills and proficient in Microsoft Office

Perks & Benefits

• Attractive salary package (commensurate with experience)
• EPF, SOCSO & EIS contributions
• Medical benefits (where applicable)
• Annual leave and Medical Leave
• Training and development opportunities
• Career growth within the organization
• Staff engagement activities and company events
• Exposure to the music and entertainment industry
• Supportive and collaborative working environment
• Increment & Bonus (according to KPI's)

Job Summary

We are seeking an experienced Air Freight Pricing & Procurement Manager to drive competitive pricing strategies, manage airline relationships, andsupport business growth through effective cost management and marketintelligence. This role plays a key part in ensuring profitability, securingcapacity, and delivering optimal pricing solutions to internal stakeholders andcustomers.

Key Responsibilities

Pricing & Procurement

• Manage and maintain air freight pricing, including spot quotations, tariff rates, and contract pricing
• Lead airline rate procurement activities to ensure competitive and market-aligned pricing
• Negotiate rates, space allocation, and capacity commitments with airlines, GSAs, and partners
• Optimize pricing structures to maximize profitability and margins

Business Development, Commercial Support & RFQ Management

• Identify and develop new business opportunities by analysing market freight data and proposing competitive pricing strategies
• Drive business acquisition through proactive pricing solutions for target customers
• Actively support and lead RFQs, tenders, and bidding processes for prospective and existing accounts
• Partner closely with Sales teams to deliver strategic pricing solutions that improve win rates
• Provide timely and effective pricing support to meet customer requirements and commercial objectives

Market Intelligence & Analysis

• Monitor and analyse market trends, rate fluctuations, and competitor pricing
• Research and identify opportunities to enhance pricing competitiveness
• Maintain visibility on airline costing, flight routes, and capacity conditions

Carrier Management & Coordination

• Build and maintain strong relationships with airlines, GSAs, and strategic partners
• Ensure effective communication on surcharge updates, market changes, and carrier notices
• Optimize loading plans and space utilization based on daily allotments

Internal Collaboration & Compliance

• Work closely with Operations, Sales, and Overseas offices to align pricing strategies
• Ensure compliance with company pricing policies and approval processes
• Maintain and update pricing systems, databases, and tools for operational efficiency
• Provide support for customer escalations related to pricing and capacity issues

Job Requirements:

• Minimum 5~8 years of experience in Air Freight Pricing, Procurement, or Commercial Management.
• Strong knowledge of airline pricing structures, capacity management, and global air freight market dynamics.
• Experience in RFQ/RFP management and multinational customer accounts.
• Strong negotiation, analytical, problem solving and communication skills.
• Proficiencyin Excel, pricing tools, and freight forwarding systems.

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system