JOB OVERVIEWĀ
Responsible for managing end-to-end import shipment operations and customer account activities to ensureĀ timelyĀ cargo movement, regulatory compliance, and service excellence. The role oversees shipment execution, customer requirements, billing activities, stakeholder coordination, issue resolution, reporting, and operational support across multiple internal and external parties while ensuring adherence to customer SOPs and company processes.Ā
ESSENTIAL DUTIES AND RESPONSIBILITIESĀ
Shipment Operations & CoordinationĀ
Manage end-to-end import shipments for key accounts including Credit, Non-Credit, COD, and DDU customers from origin to Singapore delivery.Ā
Coordinate with overseas stations, airlines, terminals, transport providers, contractors, and vendors to ensure smooth shipment movement and cargo clearance.Ā
Customer Service & Exception HandlingĀ
Handle shipment exceptions including cargo discrepancies, short-landed cargo, damages, survey arrangements, and special transportation requirements.Ā
Special Cargo & Compliance ManagementĀ
Manage pharmaceutical cold chain shipments, valuable cargo, strong room storage, and escorted cargo requiring enhanced monitoring and status updates.Ā
Process customer permitsĀ submittedĀ via external forwarders by updatingĀ permitĀ information, HS codes, descriptions, and documentation into relevant systems for submission.Ā
Billing, Customer Setup & ReportingĀ
Business SupportĀ
SPECIFICĀ ACCOUNTABILITIESĀ
FUNCTION/ BUSINESS ACUMENĀ
Understanding ofĀ freight forwarding, import operations, cargo handling, and supply chain processes.Ā
QUALIFICATIONSĀ
EDUCATION AND/ OR EXPERIENCEĀ
Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.Ā
Minimum 2ā5 years of experience in freight forwarding, air freight operations, import/export operations, orĀ logisticsĀ customer service.Ā
WORKINGĀ LOCATIONĀ
20 Alps Avenue,Ā Airport Logistics Park of Singapore,Ā Singapore 498747Ā
WORKING HOURSĀ
5.25 daysĀ weekĀ with alternate Saturday off.Ā