Total 27 operations engineer job vacancies in Transportation / Logistics category in The Philippines

Core Responsibilities

• Coordinate truck movements between Malaysia & Singapore
• Arrange driver schedules and delivery timing
• Monitor GPS tracking and shipment status
• Prepare and check transport/customs documents
• Communicate with customers, drivers, warehouse, and agents
• Handle urgent delivery issues and delays
• Update customers on shipment progress
• Ensure smooth daily operations

Important Qualities

1. Fast Response & Good Communication

Reply messages and calls quickly

Able to communicate clearly with customers and drivers

Good teamwork attitude

2. Problem Solving Ability

Able to handle customs delays, truck breakdowns, permit issues, and urgent situations calmly

Can think of solutions instead of waiting for instructions

3. Good Planning & Time Management

Arrange trucks efficiently

Understand delivery timing and urgency

Reduce waiting time, overtime, and unnecessary costs

4. Responsibility & Discipline

Follow up until job is completed

Careful with documentation and cargo details

Punctual and reliable

5. Logistics Knowledge

Preferred experience:

• Haulage / trucking operations
• Singapore-Malaysia cross border
• Bonded trucking
• Port and customs procedures
• GPS tracking systems
• Preferred Personality
• Calm under pressure
• Independent
• Responsible
• Good attitude
• Able to multitask
• Not emotional during stressful situations
• Red Flags During Interview
• Slow response attitude
• Blaming others frequently
• Poor communication
• Cannot handle pressure
• No sense of urgency
• Frequently changing jobs without valid reason
• Bonus Skills
• Experience using transport management systems
• Knowledge of customs permits (K1/K2/CCP)
• Ability to speak English, Mandarin, and Malay
• Experience coordinating Singapore deliveries

Perks & Benefits

• Medical
• EPF
• Sosco

• Position: Warehouse Operations Assistant.
• Position type:Permanent;Full-time.
• Salary: RM 2000-2800.
• Job location: Westport CFS-2, Pulau Indah;North Port, Port Kelang, Selangor.

The hiring company

The hiring company is a integrated transport and logistics business organization, providing international freight forwarding and logistics services across Asia, Australia and Europe/America continents. Currently they have several job openings in the operations works at their warehouse facilities at the North Port and West Port in Port Klang area. They are looking for experienced warehouse workers to undertake the warehouse operations functions at their Container Terminal at North Port (NDSB) and West Port in Port Klang.

The vacancies are permanent positions and form part of the warehouse operations team to manage the cargo/shipments that have have been imported or to be exported.

About the job

This role/job will be warehouse based and therefore not in a conventional office environment. This is a full-time permanent position and the role is primarily to help facilitate the smooth running of the warehouse operations activities.

The general duties will involve the following role:

*Perform cargo loading and unloading.

*To perform physical counts, tally and surface inspection of cargo upon receiving/delivery.

*To store cargoes in proper location assigned within the warehouse.

*To perform cargo issuance.

*Picking, packing and dispatch of cargo according to ownership and destinations.

Requirements

*Malaysians in age group 25-40.

*Punctual with positive work ethic.

*Physically fit with ability to lift and carry.

*Minimum qualification: SPM or Diploma in Supply Chain/Logistics Management or Business.

*Forklift license will be ideal, useful and beneficial.

*The ideal candidate for this role should be someone well organized with 2-3 years experience in warehouse operations, picking and packing ,customer services or similar environment preferred, and have the ability to communicate effectively with the team and customers.

*2-3 years of previous warehouse operations, especially in 3PL facility has a huge advantage and will be highly regarded.

*Hands on and hardworking with knowledge of both warehouse and logistics practices.

*Proficient with ability to communicate in Bahasa Malaysia and English.

Candidates who wish to be considered for this role must be willing to be based within warehouse environment and have own means of transport to be accessible to North Port/West Port area.

APPLICATION TO THIS JOB

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

NOTE: Applicants for this job are encouraged to submit resume in Word format stating the essential following information:

*Personal bio-data (Gender/Sex & Age,Marital status,residential address).

*Valid contactable telephone number.

*Employment/Work history.

*Salary; current/last drawn.

[Policy of free job placement for job seekers]

Yes, it is absolutely free to job applicants. Chrisjac does not impose any charges or fees to candidates who apply jobs under our recruitment services. Please do not provide your bank or payment details when apply jobs listed under Chrisjac Recruitment.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

JOB OVERVIEW 

To manage and execute daily airfreight import operational activities efficiently and accurately, ensuring timely cargo clearance, shipment visibility, operational compliance, and smooth coordination with internal and external stakeholders to meet service requirements and operational KPIs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Operational Processing 

• Retrieve and verify shipping documents for break-bulk shipments. 

• Ensure shipping details on Commercial Invoice and House Air Waybill (HAWB) are accurate before cargo clearance processing. 

• Open job files with accurate shipment details. 

• Coordinate cargo tracking and tracing with airlines, Ground Handling Agents (GHA), overseas offices, and internal departments. 

• Monitor shipment milestones and ensure timely updates in operational systems. 

Customs Clearance & Cargo Release 

• Verify approved cargo clearance permits before cargo release. 

• Ensure permits are supported with the required documents (HAWB, Commercial Invoice, Packing List) prior to cargo release. 

• Coordinate closely with warehouse and traffic teams for cargo release and delivery arrangements. 

• Highlight shipment discrepancies, irregularities, or operational issues to Supervisor/Manager for corrective actions. 

Operational Control & Compliance 

• Ensure accurate and timely operational milestone updates in TMS system and related systems. 

• Maintain operational visibility and proper shipment status updates. 

• Support service recovery actions for shipments with operational irregularities or service failures. 

• Ensure compliance with company SOP, customs requirements, and operational procedures. 

Coordination & Communication 

• Liaise with internal departments, overseas stations, vendors, and service providers on shipment handling matters. 

• Support operational communication and coordination for urgent shipments, including AOG or priority cargo when required. 

• Assist in operational reporting and shipment monitoring activities. 

General 

• Support continuous operational improvement initiatives. 

• Any other tasks as and when assigned by management.  

• Any other job-related tasks as assigned by the superior.  

• Adherence to the Code of Conduct policy of the DSV Group.  

QUALIFICATIONS 

Operational Competencies 

• Knowledge of Airfreight Import Operations processes 

• Understanding of customs clearance and cargo release procedures 

• Familiarity with Cargo Wise System or similar freight forwarding systems 

• Cargo tracking and shipment coordination knowledge 

• Problem-solving and operational coordination skills 

Personal Competencies 

• Good communication and interpersonal skills 

• Customer-focused mindset 

• Team player with positive working attitude 

• Ability to work under pressure and meet tight deadlines 

• Good time management and prioritization skills 

• Adaptability and willingness to learn 

• Attention to detail and accuracy 

EDUCATION AND/ OR EXPERIENCE 

• Diploma in Business Administration, Logistics, Supply Chain, or related discipline 

• Minimum 1–3 years of experience in Airfreight Import Operations or Freight Forwarding industry 

• Fresh graduates with relevant internship experience may also be considered 

• Education can be compensated with relevant working experience. 

WORKING LOCATION 

Red Lion - 20 Alps Avenue , Airport Logistics Park of Singapore, Singapore 498747

WORKING HOURS 

Shift work and must be able to work on weekend with rotating shift. 

Job Summary

You will coordinate shipment bookings and manage export documentation to ensure smooth transport and delivery of goods for customers and agents.

Responsibilities

• Book shipments with carriers and coordinate schedules with colanders to meet customer requirements
• Arrange transport and fumigation services for customers and agents to comply with regulations and ensure cargo safety
• Prepare accurate Bills of Lading to document shipment details for export processes
• Declare export permits and prepare Certificates of Origin when required to meet customs regulations
• Send pre-alert notifications to destination offices and agents to facilitate timely cargo handling
• Review job costing for each file handled to ensure profitability and prevent losses
• Scan and file shipping documents into the Kendox Archive system for record keeping and easy retrieval
• Manage assigned shipping lanes as directed by supervisors to maintain operational efficiency
• Provide quotations to agents to support sales and customer service activities
• Arrange shipping documentation, clearances, shipping modes, delivery tracking, and notifications to ensure end-to-end shipment visibility
• Perform additional duties as assigned by company management to support business needs

Position Summary :

This role focused entirely on the air freight supply chain, customs compliance, and vendor management.

Job Responsibilities

· Handle air import operations dealing with air cargo clearance, warehouse and transport operations.

· Knowledge on every aspect of ground handlers’ mode of operations.

· Knowledge on Singapore Customs and Controlling Agencies Regulatory requirements.

· Manage our service partners handling our cargo terminal clearance, warehouse cargo receiving & releasing, transportation and Import Customs permit declaration vendor and regulatory Agencies permits submission and approval.

· Monitor and closely liaise with the service providers on the handling of project shipments from arrival clearance to Proof of Delivery/Acceptance.

· Enforce strict cargo safety and security measures based on customers own SOP and other accreditation bodies.

· Work closely with the customer service team for a smooth service deliveries and commitments.

· Analyze and maintain records on direct cost billing invoices on jobs performed by our service providers

· Work on weekends and night when required.

· Knowledge on incident reporting and report i.e., 8D (problem solving methods-8 disciplines) and Corrective Action Report.

Job Requirements

· IT savy and comfortable using or learning software

· Team Player and also work independently

· Detail oriented, meticulous and self-motivated

· Result driven and committed to meet deadline

· Candidate should have at least 3 years of relevant airside experience, with a strong understanding of cargo operations, safety procedures, and regulatory requirements.

.Candidates without prior experience are welcome to apply

Working hours:

5 days work week . Rostering off on either Sat, Tues, Wed ,Thurs . Fixed Sunday

Company Overview

LOGWIN AIR + OCEAN SINGAPORE PTE. LTD.

Job Summary

Coordinate and manage air freight operations to ensure efficient cargo handling, compliance, and timely delivery while collaborating with stakeholders to maintain high customer satisfaction and operational accuracy.

Responsibilities

• Coordinate and oversee air freight operations, managing cargo receipt, handling, and delivery to ensure smooth logistics flow
• Ensure compliance with all applicable air cargo regulations, policies, and procedures to maintain operational integrity
• Collaborate with customers, airlines, ground handlers, and other stakeholders to facilitate timely and accurate cargo movement
• Prepare and process essential documentation including air waybills, customs clearance papers, and invoices to support shipment clearance and billing
• Monitor and track shipments continuously, providing regular status updates to customers and internal stakeholders
• Identify, investigate, and resolve cargo-related issues such as delays, damages, or discrepancies to minimize operational disruptions
• Work closely with internal teams including sales, customer service, and warehousing to coordinate activities and enhance customer satisfaction
• Maintain accurate and up-to-date records of cargo operations, including manifests, shipment details, and billing information to support audit and reporting needs
• Ensure timely and accurate billing processes to support financial operations
• Monitor industry trends and internal business factors impacting air freight functions and proactively communicate relevant insights to stakeholders
• Perform additional tasks as assigned by the Manager to support team and organizational goals

Company Overview

LOGWIN AIR + OCEAN SINGAPORE PTE. LTD.

Job Summary

Coordinate daily logistics operations by managing airline bookings, shipment documentation, customer inquiries, billing, and vendor invoice verification to ensure smooth export processes and accurate job costing.

Responsibilities

• Coordinate daily operations with clients and internal teams to ensure timely shipment processing and issue resolution
• Manage airline bookings and complete related procedures to secure cargo space and schedules
• Track daily shipment orders and prepare comprehensive export documentation to meet regulatory and client requirements
• Respond to customer inquiries and quotations, communicate with agents, and provide effective solutions to service issues
• Send Pre-Alert notifications to destination offices and agents to facilitate shipment tracking and readiness
• Print House Air Waybills (HAWB), manifests, and Master Air Waybills (MAWB) for airline submission to ensure accurate cargo documentation
• Prepare billing for local deliveries and verify vendor invoices to maintain accurate financial records
• Issue invoices to customers and agents promptly to support timely payment processing
• Review job costing for each shipment file to ensure profitability and prevent financial loss
• Scan and file documents into Kendox Archive to maintain organized and accessible records
• Perform additional tasks as assigned by management to support operational efficiency

Job Summary:

We are seeking a freight executive that coordinates international shipments, manages documentation (bills of lading, invoices), and liaises with carriers, customs agents, and clients to ensure timely delivery. Key duties include booking cargo, monitoring transit, updating customers, and resolving operational issues. Requires strong communication, attention to detail, and logistics coordination skills.

Key Responsibilities:

1. Shipment Coordination: Manage daily logistics, booking cargo, and scheduling transport for air or sea freight.
2. Documentation Management: Prepare, verify, and process shipping documents (e.g., Bills of Lading, packing lists, invoices) and ensure customs compliance.
3. Customer Service: Proactively track shipments and provide regular updates to clients, ensuring high satisfaction.
4. Stakeholder Liaison: Coordinate with transporters, port authorities, shipping lines, and airlines for smooth operational flow.
5. Support & Troubleshooting: Assist direct supervisor / manager with operational tasks and resolve logistical issues to avoid delays

Requirements:

• Education: GCE 'O' Level, ITE, or a Diploma in Logistics/Supply Chain.
• Experience: Minimum 3 years of experience in freight forwarding required.
• Skills: Proficiency in MS Office and high attention to detail.
• Competencies: Ability to work in a fast-paced environment and handle high-pressure situation

What You Will Be Doing

Operational Management

• Supervise and coordinate daily shipping operations to ensure smooth and timely transportation of goods.

• Plan and manage consolidation boxes for overseas shipments.

• Arrange and coordinate deliveries and pickups with all relevant parties, including logistics and warehouse teams.

Documentation & Compliance

• Prepare and oversee accurate shipping documentation, including Bills of Lading, Permits, and Certificates of Origin.

• Handle and declare all types of import/export permits.

• Ensure compliance with international trade regulations, customs requirements, and company protocols.

Customer & Stakeholder Communication

• Liaise with customers, co-loaders, and overseas agents for shipment arrangements and issue resolution.

• Establish and maintain strong relationships with shipping vendors, carriers, and hauliers.

Monitoring & Improvement

• Use and oversee systems to monitor shipments, billing, and documentation, ensuring accuracy and prompt updates.

• Identify opportunities to optimize shipping efficiency and reduce costs.

• Resolve shipping, transportation, or documentation issues to maintain service standards.

Other Duties

• Provide support for ad-hoc projects or tasks assigned by management.

Purpose and main tasks

1. Handle and supervise the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer

2. Handle and supervise all Vendor facing communication and shipment related internal communication between DSV stakeholders

3. Supervise the execution of country specific customs clearance processes

4. Supervise multimodal FCL, LCL pre/on-carriage services (Hinterland Transportation) by truck, rail or barge

5. Create solutions- and pricing for FCL, LCL ocean freight Hinterland Transportation services for internal Ocean Operations-, Trade- and Sales Teams

6. Participate in ad-hoc projects related to business process improvement (Internal and External).

7. Take on additional tasks (e.g. create / update ISO procedures) during department performance review and/or annual scheduled events (e.g. audits) as assigned by superiors.

8. Perform value-added task within the scope of the function to meet customer requirements and changes made in the operations process

9. Monitor and ensure all customs permit declaration are in compliance with Singapore Customs Regulations and Procedures.

10. Monitor individual & team performances and balance workload

11. Escalate unresolved issues to next management level

Accountable

1. Ensure timely activation and/or creation shipment in TMS (TANGO)

2. Activate and/or create shipment in TMS (TANGO)

3. Ensure the accuracy check is conducted

4. Ensure all operational SOPs are properly followed

5. Ensure all operational KPIs are achieved

6. Initiate credit check for Consignee and follow up on credit issues with Finance Team

7. Check actual shipment arrival date with Carrier and confirm in TMS (TANGO) - as applicable

8. Receive Carrier's Arrival Notice

9. Update shipment arrival information in TMS (TANGO)

10. Ensure interaction with carriers, CY (Container Yard), port and customs authorities and external customs broker is properly executed

11. Ensure interaction with CFS (and port and customs authorities if applicable) is properly executed

12. Check container arrival at CY (Container Yard) and confirm in TMS (TANGO)

13. Perform required interaction with CY (Container Yard) and port authorities - as applicable

14. Request cargo release information, documents and freight invoice from Carrier - as applicable

15. Receive Original HBL from Consignee and confirm receipt in TMS (TANGO) - as applicable

16. Ensure that Original MBL is surrendered to Carrier at origin or destination - as applicable

17. Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management")

18. Provide shipment details (manifest) to customs authorities - as applicable

19. Provide "Change Advice" to Consignee - as applicable

20. Continuously Monitor container pickup status at CY (Container Yard)

21. Confirm self-pickup details in TMS (TANGO) - as applicable

22. Ensure all relevant documents are received and/or uploaded to digital archive (ODM)

23. Ensure and Provide delivery information to Trucking Vendors (if merchant's haulage) and/or to Carrier (if Carrier's haulage), and self-pickup instructions/ delivery details are provided to consignees.

24. Receive pick up/delivery requests from Customer Management Teams via TMS (TANGO)

25. Determine optimal vendor, routing and price

26. Provide delivery/pick up/drayage instructions to vendors

27. Confirm container delivery to the CY (Container Yard)

28. Update TMS (TANGO) with truck / vendor details - as applicable (ideally done electronically)

29. Identify match-back and proactively combine load opportunities

30. Perform required interaction incl. document transfer with external customs broker - as applicable

31. Supervise the execution of country specific Import customs clearance processes

32. Ensure customs related documents are prepared and submitted to relevant government authorities and/or Customs and/or Customs Broker to obtain customs permit and/or certificate of origin - as applicable

33. Accuracy check of the customs required data entry

34. Solve and/or escalate issues resulting from communication with Customs and/or Customs Broker and/or government body

35. Direct communication with Customs and/or Customs Broker and/or government body - as applicable

36. Check shipment delivery status and confirm in TMS (TANGO) - as applicable

37. Check empty container return to CY (Container Yard) and confirm in TMS (TANGO) - as applicable

38. Manage and resolve all disputes and issues with vendors

39. Ensure timely and accurate completion of activities in TMS (TANGO)

40. Create and verify income /cost accruals in TMS (TANGO), including standard and exceptional and accessorial income reserves and cost accruals.
41. Ensure demurrage & detention details are provided to Customer management in a timely manner

42. Ensure compliance with Customer specific KPI's - as applicable

43. Set and provide internal recommended sell rates (as directed by Regional resp. Cluster/Country Heads of Trade and Country Heads of LCL)

44. Ensure vendors provide preset, automated, electronic milestone transmission into systems - visible in TMS (TANGO)

45. Ensure electronic connectivity of vendors with DSV systems for dispatching and invoicing - executable in TMS (TANGO)

46. Select, and negotiate with, internal- and external service providers based on pricing, preset service and electronic connectivity standards

47. Proactively manage performance of vendors through setting and monitoring of transparent, uniform KPIs

48. Conduct regular and documented performance reviews with vendors including actionable continuous improvement measures

49. Supervise "cost control" in TMS (TANGO) - as applicable

50. Request update from/with MDM Team (Master Data Management) as applicable

51. Receive and check hinterland vendor invoices then forward to OA for posting

52. Ensure each file Profit + Loss statement shows a profit and escalate “Loss” file information to Customer Management Team - as applicable

Responsible

1. Ensure operations is executed efficiently and with high quality

2. Select service providers based on portfolio, cost and service quality

3. Ensure that digital channels are used when communicating with vendors

4. Support a positive, attractive working atmosphere and office environment

5. Establish regular communication with the customer management and trade management in regard to carrier selection

6. Establish regular communication with the customer management and LCL management in regard to CFS and pre-carriage service providers selection

7. Escalate service/ technical issues as needed

8. Handle discipline & grievance cases for direct reports

9. Involved in the exercise of performance appraisal as a supervisor or leader

10. Participate in recruitment process to attract and identify potential candidates

11. Responsible for on-job training and career progress for direct reports

Required skills

1. Ability to lead and manage team

2. Ability to multi-task

3. Effective communication skills and professional communication etiquette

4. Fluency in written and spoken English

5. Fluency in written and spoken [local] language

6. Perform well under pressure

7. Strong computer (Windows PC) skills

8. Typing skills (at least 30 words per minute)

9. Decision-making and problem-solving skills

10. Ability to prioritize and manage time

11. Attention to detail and accuracy

12. Organizational skills

13. Must work well within a team

Required education

1. Diploma in business/operation management/transportation/logistics/relevant discipline is preferred.

Required experience

1. Minimum 3 years of working experience in the sea freight industry is preferred

2. Relevant experience in managing a team is necessary.

3. Knowledge of ocean freight, international trade and relevant laws, regulations, Supply Chain processes and procedures will be preferred

4. Self-driven individual with high degree of professional integrity

5. Ability to communicate at all levels of business and across cultural / National boundaries

6. Good analytical skills – supply chain process

7. Possess good communication and presentation skills

8. Ability to lead cross functional teams

Job Description

-Coordinate with Customer Service and Warehouse on operation matters

-Process Shipping Document and execute AWBs

-Ensure accurate input of dimension, weight, rates, and other data into system

-Perform check and verification of compliance for DG and Temperature Control cargo

-Send pre-alerts to overseas destination

-Monitor consol cut-off and cargo lodge in time for urgent shipment

Requirements

- PC-liberate and comfortable using or learning software

-Team Player and able to work independently

-Detail oriented, meticulous and self motivated

-Demonstrates a strong sense of urgency and responsibility in completing work tasks

-At least 1-2 years of working experience. Candidates without prior experience are welcome to apply

-Prior work experience in this industry is not required, but will be advantageous if have

Working hours:

Shift Timing:

• Mon – Fri | 9:00am – 6:30pm

• Mon – Fri | 3:00pm –12:30am

• Mon – Fri | 6:00pm – 3:30am

JOB OVERVIEW 

Responsible for supporting end-to-end air freight import and export operations for key accounts. This role ensures shipments are executed efficiently, in compliance with standard operating procedures (SOPs), and aligned with customer requirements. The position requires close coordination with internal departments, overseas offices, and customers to deliver high service standards and operational excellence. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Ensure import and export operations run smoothly and are compliant with SOPs 

• Manage and coordinate the entire shipment process for customers 

• Plan and schedule cargo space, monitor flight uplift status, and pre-alert stakeholders on potential delays 

• Liaise with destination offices regarding shipment delays and discrepancies 

• Coordinate closely with customers and internal departments to ensure accurate shipment execution 

• Proactively prevent service failures and manage recovery actions when issues arise 

• Monitor daily operational activities to ensure compliance with customer requirements 

• Prepare daily, weekly, monthly reports and KPI reports for customers 

• Handle customer inquiries and complaints in a timely and professional manner 

• Expedite responses by coordinating between customer service and operations teams  

• Any other job-related tasks as assigned by the superior. 

• Adherence to the Code of Conduct policy of the DSV Group. 

QUALIFICATIONS 

• Strong coordination and organizational skills 

• Ability to manage multiple shipments and priorities in a fast-paced environment 

• Good problem-solving skills with a proactive mindset 

• Strong communication and interpersonal skills 

• Customer-focused with the ability to build and maintain relationships 

• Detail-oriented with strong follow-up capabilities  

• Proficiency in Microsoft Office applications and operational systems. 

• Experience using logistics systems such as CW1, Tango, MS, AI, etc. 

• Ability to work independently and collaboratively across teams. 

EDUCATION AND/ OR EXPERIENCE 

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred. 

• Minimum 2–5 years of experience in freight forwarding, air freight operations, import/export operations, or logistics customer service. 

• Experience handling key accounts, shipment coordination, and billing activities is preferred. 

• Education can be compensated with relevant working experience. 

• Computer Knowledge. 

WORKING LOCATION 

• Red Lion – Red Lion, 20 Alps Ave, Singapore 498747 

WORKING HOURS 

• Monday to Friday: 0830hrs – 1730hrs  

• Saturday: 0830hrs – 1230hrs (Alternate Saturday)  

JOB OVERVIEW 

Responsible for managing end-to-end import shipment operations and customer account activities to ensure timely cargo movement, regulatory compliance, and service excellence. The role oversees shipment execution, customer requirements, billing activities, stakeholder coordination, issue resolution, reporting, and operational support across multiple internal and external parties while ensuring adherence to customer SOPs and company processes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Shipment Operations & Coordination 

• Manage end-to-end import shipments for key accounts including Credit, Non-Credit, COD, and DDU customers from origin to Singapore delivery. 

• Extract shipment pre-alerts from email/ODM, upload data into WFS, and execute shipments according to customer SOP requirements. 

• Process shipment activities through Tango system, including updating CUS/TUR and generating delivery instructions. 

• Coordinate with overseas stations, airlines, terminals, transport providers, contractors, and vendors to ensure smooth shipment movement and cargo clearance. 

• Liaise with Export team on re-export shipment arrangements. 

• Support cargo clearance processes at terminals and agent warehouses. 

Customer Service & Exception Handling 

• Respond to customer inquiries and resolve shipment-related issues and complaints in a timely and professional manner. 

• Handle shipment exceptions including cargo discrepancies, short-landed cargo, damages, survey arrangements, and special transportation requirements. 

• Support urgent shipment communications with customers and origin stations outside normal office hours where required. 

Special Cargo & Compliance Management 

• Manage pharmaceutical cold chain shipments, valuable cargo, strong room storage, and escorted cargo requiring enhanced monitoring and status updates. 

• Process customer permits submitted via external forwarders by updating permit information, HS codes, descriptions, and documentation into relevant systems for submission. 

• Ensure compliance with internal and regulatory requirements throughout shipment handling. 

Billing, Customer Setup & Reporting 

• Create new customer accounts through Finance systems. 

• Generate COD invoices including GST and local handling charges for applicable customers. 

• Coordinate with Finance and SGBS teams for COD and customer creation processes. 

• Prepare and maintain customer operational reports (daily/weekly), origin discrepancy reports, and KPI reporting. 

Business Support 

• Handle SME and Connect4air quotations with origin stations and customers. 

• Support insurance application processing on behalf of customers. 

• Coordinate with IT and support teams regarding system-related issues. 

• Provide operational backup coverage during team members’ leave periods while maintaining own account responsibilities. 

• Perform additional duties assigned by management. 

• Any other tasks as and when assigned by management.  

• Any other job-related tasks as assigned by the superior.  

• Adherence to the Code of Conduct policy of the DSV Group.  

SPECIFIC ACCOUNTABILITIES 

• Ensure shipment execution meets customer SOPs and operational KPIs. 

• Maintain shipment visibility and provide timely updates to stakeholders. 

• Ensure billing accuracy and compliance with customer and company requirements. 

• Drive effective communication across internal and external stakeholders. 

• Maintain operational documentation and reporting accuracy. 

• Support business continuity through cross-functional backup support. 

FUNCTION/ BUSINESS ACUMEN 

• Understanding of freight forwarding, import operations, cargo handling, and supply chain processes. 

• Knowledge of air freight shipment workflows and customs-related documentation. 

• Ability to manage multiple customer accounts while maintaining service standards. 

• Strong problem-solving and stakeholder management capabilities. 

• Familiarity with shipment systems, reporting tools, and operational KPIs. 

• Awareness of handling requirements for special cargo categories. 

QUALIFICATIONS 

• Strong customer service and communication skills. 

• Good coordination and stakeholder management capabilities. 

• Ability to work under pressure and manage multiple priorities. 

• Strong attention to detail and problem-solving mindset. 

• Proficiency in Microsoft Office applications and operational systems. 

• Experience using logistics platforms (e.g., WFS, Tango or equivalent systems) preferred. 

• Ability to work independently and collaboratively across teams. 

EDUCATION AND/ OR EXPERIENCE 

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred. 

• Minimum 2–5 years of experience in freight forwarding, air freight operations, import/export operations, or logistics customer service. 

• Experience handling key accounts, shipment coordination, and billing activities is preferred. 

• Experience managing special cargo handling (e.g., pharmaceutical cold chain, valuable cargo) is advantageous. 

• Education can be compensated with relevant working experience. 

WORKING LOCATION 

20 Alps Avenue, Airport Logistics Park of Singapore, Singapore 498747 

WORKING HOURS 

5.25 days week with alternate Saturday off. 

Job Description

Chitose Agriculture Initiative is seeking a responsible and hands-on Operations Assistant to support the Company’s daily operations and delivery functions. This role includes operational support as well as delivery driving responsibilities to ensure smooth and timely distribution of the Company’s goods.

Key Responsibilities

• Perform duties as an Operations Assistant to support the Company’s daily operations

• Assist the Operations Manager in coordinating and executing operational tasks

• Report directly to the Operations Manager

• Serve as the Company’s Delivery Driver to transport and deliver goods safely and on time

• Ensure proper handling of products during loading, unloading, and transportation

• Maintain cleanliness and basic upkeep of the Company vehicle

• Assist with stock arrangement, inventory checks, and other operational duties when required

• Support any other related tasks assigned by management

Requirements

• Valid Singapore Class 3 Driving Licence (Must have Requirement)

• Minimum 2 years of driving experience

• Responsible, punctual, and safety-conscious

• Able to work independently and in a non-desk bound environment

• Good time management and communication skills

• Able to commit to one weekend work based on company needs

• 6 days work week

Interested candidates are invited to apply online. Only shortlisted candidates will be notified.

JOB OVERVIEW

Provide a pro-active and comprehensive service to the customer in all aspects of export and sea freight forwarding services provided by DSV Air & Sea Singapore Pte. Ltd.

ESSENTIAL DUTIESAND RESPONSIBILITIES

·      Adhere to the Company Code of Conduct in daily endeavours for DSV Air & Sea.

·      Ensure shipment costs are updated correctly inCW1/Tango

·      Ensure timely invoicing of shipment as per company KPI

·      Verify vendor/intercompany invoices timely and raise disputes for incorrect invoices

·      Handle invoice disputes or queries in a timely manner

·      Perform Profit Share and follow up with overseas office on Profit Share.

·      Timely follow up/coordinate/communicate information regarding invoices with stakeholders (ie: subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).

·      Correspond and follow up on emails.

·      Escalation of all impediments to processing to direct reporting manager.

·      Adherence to customer specific SOPs.

·      Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers

·      Handle documentation and/or reporting for specific accounts

·      Adherence to Global standard processes/procedures and to Corporate Standard & Governance policies.

·      Participate in company projects and initiatives as required

·      Backup for the other team members as and when necessary

·      Any other job-related tasks as assigned by the superior.

·      Adherence to the Code of Conduct policy of the DSV Group Competencies

·      Functional know-how in Customer Service Exports/ Imports

·      Operational know-how (Document Processing Ocean)

·      Operational Understanding (Customs Clearance)

·      Understanding of DSV Export / Import Products

·      Understanding of legal/regulatory/statutory environment

·      Business acumen

·      Microsoft Office

EDUCATION AND/ OREXPERIENCE

·      With at least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling

·      Intermediate to advanced MSO applications

·      Detail oriented, analytical, and proactive inidentifying and addressing operational challenges.

·      Willingness to address operational issuesoutside of office hours as needed.

·      Education can be compensated with relevant working experience.