Total 228 operations engineer job vacancies in Transportation / Logistics category in The Philippines

Job Summary:

We are seeking a freight executive that coordinates international shipments, manages documentation (bills of lading, invoices), and liaises with carriers, customs agents, and clients to ensure timely delivery. Key duties include booking cargo, monitoring transit, updating customers, and resolving operational issues. Requires strong communication, attention to detail, and logistics coordination skills.

Key Responsibilities:

1. Shipment Coordination: Manage daily logistics, booking cargo, and scheduling transport for air or sea freight.
2. Documentation Management: Prepare, verify, and process shipping documents (e.g., Bills of Lading, packing lists, invoices) and ensure customs compliance.
3. Customer Service: Proactively track shipments and provide regular updates to clients, ensuring high satisfaction.
4. Stakeholder Liaison: Coordinate with transporters, port authorities, shipping lines, and airlines for smooth operational flow.
5. Support & Troubleshooting: Assist direct supervisor / manager with operational tasks and resolve logistical issues to avoid delays

Requirements:

• Education: GCE 'O' Level, ITE, or a Diploma in Logistics/Supply Chain.
• Experience: Minimum 3 years of experience in freight forwarding required.
• Skills: Proficiency in MS Office and high attention to detail.
• Competencies: Ability to work in a fast-paced environment and handle high-pressure situation

What You Will Be Doing

Operational Management

• Supervise and coordinate daily shipping operations to ensure smooth and timely transportation of goods.

• Plan and manage consolidation boxes for overseas shipments.

• Arrange and coordinate deliveries and pickups with all relevant parties, including logistics and warehouse teams.

Documentation & Compliance

• Prepare and oversee accurate shipping documentation, including Bills of Lading, Permits, and Certificates of Origin.

• Handle and declare all types of import/export permits.

• Ensure compliance with international trade regulations, customs requirements, and company protocols.

Customer & Stakeholder Communication

• Liaise with customers, co-loaders, and overseas agents for shipment arrangements and issue resolution.

• Establish and maintain strong relationships with shipping vendors, carriers, and hauliers.

Monitoring & Improvement

• Use and oversee systems to monitor shipments, billing, and documentation, ensuring accuracy and prompt updates.

• Identify opportunities to optimize shipping efficiency and reduce costs.

• Resolve shipping, transportation, or documentation issues to maintain service standards.

Other Duties

• Provide support for ad-hoc projects or tasks assigned by management.

Purpose and main tasks

1. Handle and supervise the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer

2. Handle and supervise all Vendor facing communication and shipment related internal communication between DSV stakeholders

3. Supervise the execution of country specific customs clearance processes

4. Supervise multimodal FCL, LCL pre/on-carriage services (Hinterland Transportation) by truck, rail or barge

5. Create solutions- and pricing for FCL, LCL ocean freight Hinterland Transportation services for internal Ocean Operations-, Trade- and Sales Teams

6. Participate in ad-hoc projects related to business process improvement (Internal and External).

7. Take on additional tasks (e.g. create / update ISO procedures) during department performance review and/or annual scheduled events (e.g. audits) as assigned by superiors.

8. Perform value-added task within the scope of the function to meet customer requirements and changes made in the operations process

9. Monitor and ensure all customs permit declaration are in compliance with Singapore Customs Regulations and Procedures.

10. Monitor individual & team performances and balance workload

11. Escalate unresolved issues to next management level

Accountable

1. Ensure timely activation and/or creation shipment in TMS (TANGO)

2. Activate and/or create shipment in TMS (TANGO)

3. Ensure the accuracy check is conducted

4. Ensure all operational SOPs are properly followed

5. Ensure all operational KPIs are achieved

6. Initiate credit check for Consignee and follow up on credit issues with Finance Team

7. Check actual shipment arrival date with Carrier and confirm in TMS (TANGO) - as applicable

8. Receive Carrier's Arrival Notice

9. Update shipment arrival information in TMS (TANGO)

10. Ensure interaction with carriers, CY (Container Yard), port and customs authorities and external customs broker is properly executed

11. Ensure interaction with CFS (and port and customs authorities if applicable) is properly executed

12. Check container arrival at CY (Container Yard) and confirm in TMS (TANGO)

13. Perform required interaction with CY (Container Yard) and port authorities - as applicable

14. Request cargo release information, documents and freight invoice from Carrier - as applicable

15. Receive Original HBL from Consignee and confirm receipt in TMS (TANGO) - as applicable

16. Ensure that Original MBL is surrendered to Carrier at origin or destination - as applicable

17. Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management")

18. Provide shipment details (manifest) to customs authorities - as applicable

19. Provide "Change Advice" to Consignee - as applicable

20. Continuously Monitor container pickup status at CY (Container Yard)

21. Confirm self-pickup details in TMS (TANGO) - as applicable

22. Ensure all relevant documents are received and/or uploaded to digital archive (ODM)

23. Ensure and Provide delivery information to Trucking Vendors (if merchant's haulage) and/or to Carrier (if Carrier's haulage), and self-pickup instructions/ delivery details are provided to consignees.

24. Receive pick up/delivery requests from Customer Management Teams via TMS (TANGO)

25. Determine optimal vendor, routing and price

26. Provide delivery/pick up/drayage instructions to vendors

27. Confirm container delivery to the CY (Container Yard)

28. Update TMS (TANGO) with truck / vendor details - as applicable (ideally done electronically)

29. Identify match-back and proactively combine load opportunities

30. Perform required interaction incl. document transfer with external customs broker - as applicable

31. Supervise the execution of country specific Import customs clearance processes

32. Ensure customs related documents are prepared and submitted to relevant government authorities and/or Customs and/or Customs Broker to obtain customs permit and/or certificate of origin - as applicable

33. Accuracy check of the customs required data entry

34. Solve and/or escalate issues resulting from communication with Customs and/or Customs Broker and/or government body

35. Direct communication with Customs and/or Customs Broker and/or government body - as applicable

36. Check shipment delivery status and confirm in TMS (TANGO) - as applicable

37. Check empty container return to CY (Container Yard) and confirm in TMS (TANGO) - as applicable

38. Manage and resolve all disputes and issues with vendors

39. Ensure timely and accurate completion of activities in TMS (TANGO)

40. Create and verify income /cost accruals in TMS (TANGO), including standard and exceptional and accessorial income reserves and cost accruals.
41. Ensure demurrage & detention details are provided to Customer management in a timely manner

42. Ensure compliance with Customer specific KPI's - as applicable

43. Set and provide internal recommended sell rates (as directed by Regional resp. Cluster/Country Heads of Trade and Country Heads of LCL)

44. Ensure vendors provide preset, automated, electronic milestone transmission into systems - visible in TMS (TANGO)

45. Ensure electronic connectivity of vendors with DSV systems for dispatching and invoicing - executable in TMS (TANGO)

46. Select, and negotiate with, internal- and external service providers based on pricing, preset service and electronic connectivity standards

47. Proactively manage performance of vendors through setting and monitoring of transparent, uniform KPIs

48. Conduct regular and documented performance reviews with vendors including actionable continuous improvement measures

49. Supervise "cost control" in TMS (TANGO) - as applicable

50. Request update from/with MDM Team (Master Data Management) as applicable

51. Receive and check hinterland vendor invoices then forward to OA for posting

52. Ensure each file Profit + Loss statement shows a profit and escalate “Loss” file information to Customer Management Team - as applicable

Responsible

1. Ensure operations is executed efficiently and with high quality

2. Select service providers based on portfolio, cost and service quality

3. Ensure that digital channels are used when communicating with vendors

4. Support a positive, attractive working atmosphere and office environment

5. Establish regular communication with the customer management and trade management in regard to carrier selection

6. Establish regular communication with the customer management and LCL management in regard to CFS and pre-carriage service providers selection

7. Escalate service/ technical issues as needed

8. Handle discipline & grievance cases for direct reports

9. Involved in the exercise of performance appraisal as a supervisor or leader

10. Participate in recruitment process to attract and identify potential candidates

11. Responsible for on-job training and career progress for direct reports

Required skills

1. Ability to lead and manage team

2. Ability to multi-task

3. Effective communication skills and professional communication etiquette

4. Fluency in written and spoken English

5. Fluency in written and spoken [local] language

6. Perform well under pressure

7. Strong computer (Windows PC) skills

8. Typing skills (at least 30 words per minute)

9. Decision-making and problem-solving skills

10. Ability to prioritize and manage time

11. Attention to detail and accuracy

12. Organizational skills

13. Must work well within a team

Required education

1. Diploma in business/operation management/transportation/logistics/relevant discipline is preferred.

Required experience

1. Minimum 3 years of working experience in the sea freight industry is preferred

2. Relevant experience in managing a team is necessary.

3. Knowledge of ocean freight, international trade and relevant laws, regulations, Supply Chain processes and procedures will be preferred

4. Self-driven individual with high degree of professional integrity

5. Ability to communicate at all levels of business and across cultural / National boundaries

6. Good analytical skills – supply chain process

7. Possess good communication and presentation skills

8. Ability to lead cross functional teams

Get to Know the Team

GrabMart is Grab's premier on-demand daily essentials and grocery delivery service, bringing everything from local storefronts to our customers' doorsteps. Operating within Grab's massive ecosystem, our mission is to deliver unmatched speed, convenience, and reliability to millions of consumers across Southeast Asia.

Get to Know the Role

As the Manager of Supply Chain Operations Excellence, you will design, implement, and scale world-class standard operating procedures (SOPs) across our qCommerce network of dark stores and distribution centers.

Serving as the champion for operational excellence, you will lead continuous optimization efforts to drive measurable improvements across our core supply chain metrics, including reliability, lead time (LT), and Service Level Agreements (SLAs).

You will report to Head of Supply Chain and be based onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Standard Work & Process Design: Design, document, and enforce standard work (SOPs) for all in-store and warehouse fulfillment activities, including picking, packing, counter handover flow, and outbound processes.
• Operational Excellence (OE) Implementation: Strengthen in-store operations by designing and rolling out roles like the 'store captain' to push for operation quality and ensuring adherence to key performance indicators like pick/pack/ready on time metrics.
• Continuous Optimization: Identify and address process bottlenecks and inefficiencies across the supply chain, such as reducing store operation lead time by redesigning outbound processes or optimizing manpower planning.
• Performance Monitoring & Improvement: Build and utilize monitoring tools like the operation performance center and dashboards to monitor operational metrics, review alarms, and manage critical systems.
• Last-Mile Fulfillment Optimization: Lead the continuous improvement of last-mile delivery processes, including rolling out new fulfillment orchestrations to improve reliability.
• Warehouse and Dark Store Layout Design: Lead the end-to-end design, implementation, and optimization of dark store and distribution center layouts (e.g., racking, cold chain/chiller placement, inbound/outbound zones) to maximize space utilization, minimize pick travel time, and improve material handling efficiency.
• Risk & Incident Management: Set up response mechanisms to address force majeure events (e.g., heavy rain, floods) and proactively manage potential incidents to maintain reliability and meet SLAs.

Key Performance Indicators (KPIs)

Performance will be measured against critical OE metrics, including:

• Reliability: Order Completion Rate, Completed Filled Rate, and Pax/Mex/Dax Request Cancellation Rates.
• Lead Time (LT): Create to Delivery time, and breakdown metrics such as Accept to Ship LT and Accept to Pick Start LT.
• SLA & Compliance: Ship On Time Rate, Deliver On Time Rate, and MOR Adoption Rate.

Job Description

-Coordinate with Customer Service and Warehouse on operation matters

-Process Shipping Document and execute AWBs

-Ensure accurate input of dimension, weight, rates, and other data into system

-Perform check and verification of compliance for DG and Temperature Control cargo

-Send pre-alerts to overseas destination

-Monitor consol cut-off and cargo lodge in time for urgent shipment

Requirements

- PC-liberate and comfortable using or learning software

-Team Player and able to work independently

-Detail oriented, meticulous and self motivated

-Demonstrates a strong sense of urgency and responsibility in completing work tasks

-At least 1-2 years of working experience. Candidates without prior experience are welcome to apply

-Prior work experience in this industry is not required, but will be advantageous if have

Working hours:

Shift Timing:

• Mon – Fri | 9:00am – 6:30pm

• Mon – Fri | 3:00pm –12:30am

• Mon – Fri | 6:00pm – 3:30am

JOB OVERVIEW 

Responsible for supporting end-to-end air freight import and export operations for key accounts. This role ensures shipments are executed efficiently, in compliance with standard operating procedures (SOPs), and aligned with customer requirements. The position requires close coordination with internal departments, overseas offices, and customers to deliver high service standards and operational excellence. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Ensure import and export operations run smoothly and are compliant with SOPs 

• Manage and coordinate the entire shipment process for customers 

• Plan and schedule cargo space, monitor flight uplift status, and pre-alert stakeholders on potential delays 

• Liaise with destination offices regarding shipment delays and discrepancies 

• Coordinate closely with customers and internal departments to ensure accurate shipment execution 

• Proactively prevent service failures and manage recovery actions when issues arise 

• Monitor daily operational activities to ensure compliance with customer requirements 

• Prepare daily, weekly, monthly reports and KPI reports for customers 

• Handle customer inquiries and complaints in a timely and professional manner 

• Expedite responses by coordinating between customer service and operations teams  

• Any other job-related tasks as assigned by the superior. 

• Adherence to the Code of Conduct policy of the DSV Group. 

QUALIFICATIONS 

• Strong coordination and organizational skills 

• Ability to manage multiple shipments and priorities in a fast-paced environment 

• Good problem-solving skills with a proactive mindset 

• Strong communication and interpersonal skills 

• Customer-focused with the ability to build and maintain relationships 

• Detail-oriented with strong follow-up capabilities  

• Proficiency in Microsoft Office applications and operational systems. 

• Experience using logistics systems such as CW1, Tango, MS, AI, etc. 

• Ability to work independently and collaboratively across teams. 

EDUCATION AND/ OR EXPERIENCE 

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred. 

• Minimum 2–5 years of experience in freight forwarding, air freight operations, import/export operations, or logistics customer service. 

• Experience handling key accounts, shipment coordination, and billing activities is preferred. 

• Education can be compensated with relevant working experience. 

• Computer Knowledge. 

WORKING LOCATION 

• Red Lion – Red Lion, 20 Alps Ave, Singapore 498747 

WORKING HOURS 

• Monday to Friday: 0830hrs – 1730hrs  

• Saturday: 0830hrs – 1230hrs (Alternate Saturday)  

JOB OVERVIEW 

Responsible for managing end-to-end import shipment operations and customer account activities to ensure timely cargo movement, regulatory compliance, and service excellence. The role oversees shipment execution, customer requirements, billing activities, stakeholder coordination, issue resolution, reporting, and operational support across multiple internal and external parties while ensuring adherence to customer SOPs and company processes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Shipment Operations & Coordination 

• Manage end-to-end import shipments for key accounts including Credit, Non-Credit, COD, and DDU customers from origin to Singapore delivery. 

• Extract shipment pre-alerts from email/ODM, upload data into WFS, and execute shipments according to customer SOP requirements. 

• Process shipment activities through Tango system, including updating CUS/TUR and generating delivery instructions. 

• Coordinate with overseas stations, airlines, terminals, transport providers, contractors, and vendors to ensure smooth shipment movement and cargo clearance. 

• Liaise with Export team on re-export shipment arrangements. 

• Support cargo clearance processes at terminals and agent warehouses. 

Customer Service & Exception Handling 

• Respond to customer inquiries and resolve shipment-related issues and complaints in a timely and professional manner. 

• Handle shipment exceptions including cargo discrepancies, short-landed cargo, damages, survey arrangements, and special transportation requirements. 

• Support urgent shipment communications with customers and origin stations outside normal office hours where required. 

Special Cargo & Compliance Management 

• Manage pharmaceutical cold chain shipments, valuable cargo, strong room storage, and escorted cargo requiring enhanced monitoring and status updates. 

• Process customer permits submitted via external forwarders by updating permit information, HS codes, descriptions, and documentation into relevant systems for submission. 

• Ensure compliance with internal and regulatory requirements throughout shipment handling. 

Billing, Customer Setup & Reporting 

• Create new customer accounts through Finance systems. 

• Generate COD invoices including GST and local handling charges for applicable customers. 

• Coordinate with Finance and SGBS teams for COD and customer creation processes. 

• Prepare and maintain customer operational reports (daily/weekly), origin discrepancy reports, and KPI reporting. 

Business Support 

• Handle SME and Connect4air quotations with origin stations and customers. 

• Support insurance application processing on behalf of customers. 

• Coordinate with IT and support teams regarding system-related issues. 

• Provide operational backup coverage during team members’ leave periods while maintaining own account responsibilities. 

• Perform additional duties assigned by management. 

• Any other tasks as and when assigned by management.  

• Any other job-related tasks as assigned by the superior.  

• Adherence to the Code of Conduct policy of the DSV Group.  

SPECIFIC ACCOUNTABILITIES 

• Ensure shipment execution meets customer SOPs and operational KPIs. 

• Maintain shipment visibility and provide timely updates to stakeholders. 

• Ensure billing accuracy and compliance with customer and company requirements. 

• Drive effective communication across internal and external stakeholders. 

• Maintain operational documentation and reporting accuracy. 

• Support business continuity through cross-functional backup support. 

FUNCTION/ BUSINESS ACUMEN 

• Understanding of freight forwarding, import operations, cargo handling, and supply chain processes. 

• Knowledge of air freight shipment workflows and customs-related documentation. 

• Ability to manage multiple customer accounts while maintaining service standards. 

• Strong problem-solving and stakeholder management capabilities. 

• Familiarity with shipment systems, reporting tools, and operational KPIs. 

• Awareness of handling requirements for special cargo categories. 

QUALIFICATIONS 

• Strong customer service and communication skills. 

• Good coordination and stakeholder management capabilities. 

• Ability to work under pressure and manage multiple priorities. 

• Strong attention to detail and problem-solving mindset. 

• Proficiency in Microsoft Office applications and operational systems. 

• Experience using logistics platforms (e.g., WFS, Tango or equivalent systems) preferred. 

• Ability to work independently and collaboratively across teams. 

EDUCATION AND/ OR EXPERIENCE 

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred. 

• Minimum 2–5 years of experience in freight forwarding, air freight operations, import/export operations, or logistics customer service. 

• Experience handling key accounts, shipment coordination, and billing activities is preferred. 

• Experience managing special cargo handling (e.g., pharmaceutical cold chain, valuable cargo) is advantageous. 

• Education can be compensated with relevant working experience. 

WORKING LOCATION 

20 Alps Avenue, Airport Logistics Park of Singapore, Singapore 498747 

WORKING HOURS 

5.25 days week with alternate Saturday off. 

Location : Changi South, Singapore
Working hours: 08:30 AM to 05:30 PM, 5 days work week.

Contract Length: 1 year

Job Overview

The Operations Assistant, Air Freight Export Billing is responsible for supporting the air export freight forwarding operations by ensuring accurate shipment billing, timely invoice processing, and effective coordination with internal and external stakeholders. The role requires strong attention to detail, excellent communication skills, and a proactive approach to delivering high-quality customer service while ensuring compliance with company policies and operational procedures.

Key Responsibilities

Billing & Invoice Management

• Update shipment costs accurately in CW1/Tango.
• Ensure timely invoicing of shipments in accordance with company KPIs.
• Verify vendor and intercompany invoices and raise disputes for discrepancies when required.
• Investigate and resolve invoice-related queries and disputes promptly.
• Process Profit Share transactions and coordinate with overseas offices on related matters.

Operations & Customer Service

• Coordinate and communicate invoice-related information with customers, overseas offices, subcontractors, shipping lines, shipping agents, and freight forwarders.
• Manage email correspondence and follow up on outstanding matters in a timely manner.
• Adhere to customer-specific Standard Operating Procedures (SOPs).
• Maintain accurate documentation and reporting for assigned customer accounts.
• Ensure monthly reports are completed accurately and submitted within required timelines.

Compliance & Process Management

• Escalate operational issues and processing delays to the reporting manager when necessary.
• Comply with DSV's Global Standard Processes, Corporate Governance policies, and Code of Conduct.
• Participate in company projects, initiatives, and process improvement activities.
• Provide backup support to team members when required.
• Perform any other duties assigned by management.

Requirements

Qualifications & Experience

• Minimum 1 year of relevant experience in Freight Forwarding, Air Freight Operations, Export Billing, Field Operations, Consolidation Planning, or Scheduling.
• Relevant work experience may be considered in lieu of formal educational qualifications.
• Experience in logistics, supply chain, or freight forwarding environments is preferred.

Skills & Competencies

• Knowledge of export and import freight forwarding operations.
• Understanding of customs clearance procedures and documentation processes.
• Familiarity with freight forwarding products and services.
• Understanding of legal, regulatory, and statutory requirements within the logistics industry.
• Strong customer service and stakeholder management skills.
• Proficient in Microsoft Office applications, particularly Excel.
• Detail-oriented with strong analytical and problem-solving abilities.
• Able to work independently and manage multiple priorities effectively.
• Proactive and adaptable in addressing operational challenges.
• Willingness to support operational requirements outside normal working hours when necessary.

What We Offer

• Opportunity to join a leading global logistics and freight forwarding company.
• Exposure to international freight operations and cross-border coordination.
• Collaborative and professional working environment.
• Career development and growth opportunities within the organization.