The Senior Operations Executive plays a key role in overseeing and optimizing freight forwarding operations, ensuring smooth execution across all modes of transportation. The role is responsible for delivering exceptional service, maintaining regulatory compliance, and driving efficiency to support the continued growth and success of DP World’s logistics business.
Key Accountabilities
- Responsible for freight-forwarding operations and day-to-day activities including import/export processes comprising all modes of transportation (sea, air, road, train), warehousing.
- Prepare the full set of clearance documents required for shipping, such as customs declarations.
- Monitoring of shipment status and provide “best in class” customer experience to our Cargoes Logistics customers on all product and service offerings
- Responsible for the operational results of all containers services, provide the highest level of service at the lowest cost.
- Managing vendor invoices and closing job files.
- Engagement with Regional teams for major Requests for Information (RFIs) and Requests for Quotations (RFQs).
- Manage and provide a proactive approach to addressing customer claims, complaints, and queries, to enhance customer satisfaction, build trust, and establish a positive reputation.
- Work together with the sales team for customer relationship management and new service implementation.
- Ensure compliance with local and international trade regulations.
- Optimize the effective use of freight forwarding systems (e.g. Cargoes Runner) and support technology upgrades and enhancements
- Assist in managing the Operations Team to ensure daily tasks are executed effectively and efficiently.
- Mentor, train, and guide new staff members on operational systems and day-to-day responsibilities, promoting teamwork and continuous development.
Qualifications, Skills and Experience
- Tertiary qualifications with minimum 6 years’ experience in Logistics/Freight-forwarding operations.
- Excellent service mindset with ability to connect with customers and extend an extra mile in resolving their issues /concerns.
- Well versed with shipping processes and related services in international logistics business.
- Ability to communicate with clients, carriers, other forwarders, vendors.
- Effective verbal and written communications in English and interpersonal skills.
- Ability to thrive in ambiguous and new set-up environment. Requires a combination of skills in adaptability, problem-solving, communications, and a positive attitude.
- Ability to work independently, manage priorities, be organised, methodical and deal well under pressure.
- Proficiency in using MS Office and IT applications.
- Knowledge of Cross Trade will be beneficial.
EEO Statement
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.
About DP World
DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions.
From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.
In Asia Pacific, DP World employs over 15,000people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
