Import Operation Executive - Air / East / Freight Forwarding [2683]
Full-time
Senior Executive
1 month ago
WhatsApp: +65 90820021 (Kyler)Email: kylergan.supreme@gmail.comWorking Location: Alps Ave (Changi)Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1p.....
WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com
- Working Location: Alps Ave (Changi)
- Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
- Basic Salary: $2500 - $3500
Job Summary:
The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.
Responsibilities:
- Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
- Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
- Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
- Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
- Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
- Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
- Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
- Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
- Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.
Requirements:
- Solid knowledge of airfreight import processes, documentation, and customs requirements.
- Experience manage multiple airfreight import shipments simultaneously
- Previous hands-on experience in using Cargowise system is preferred.
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683
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