Total 197 customer experience manager job vacancies in Transportation / Logistics category in The Philippines

Airfreight Forwarding Manager (Import CS)
Salary: $5,000 – $7,000
Working Hours: Mon - Fri: 9:00am - 5:30pm, Alternate Sat: 9:00am – 1:00pm
Location: Changi

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

JOB OVERVIEW 

Responsible for managing end-to-end import shipment operations and customer account activities to ensure timely cargo movement, regulatory compliance, and service excellence. The role oversees shipment execution, customer requirements, billing activities, stakeholder coordination, issue resolution, reporting, and operational support across multiple internal and external parties while ensuring adherence to customer SOPs and company processes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Shipment Operations & Coordination 

• Manage end-to-end import shipments for key accounts including Credit, Non-Credit, COD, and DDU customers from origin to Singapore delivery. 

• Extract shipment pre-alerts from email/ODM, upload data into WFS, and execute shipments according to customer SOP requirements. 

• Process shipment activities through Tango system, including updating CUS/TUR and generating delivery instructions. 

• Coordinate with overseas stations, airlines, terminals, transport providers, contractors, and vendors to ensure smooth shipment movement and cargo clearance. 

• Liaise with Export team on re-export shipment arrangements. 

• Support cargo clearance processes at terminals and agent warehouses. 

Customer Service & Exception Handling 

• Respond to customer inquiries and resolve shipment-related issues and complaints in a timely and professional manner. 

• Handle shipment exceptions including cargo discrepancies, short-landed cargo, damages, survey arrangements, and special transportation requirements. 

• Support urgent shipment communications with customers and origin stations outside normal office hours where required. 

Special Cargo & Compliance Management 

• Manage pharmaceutical cold chain shipments, valuable cargo, strong room storage, and escorted cargo requiring enhanced monitoring and status updates. 

• Process customer permits submitted via external forwarders by updating permit information, HS codes, descriptions, and documentation into relevant systems for submission. 

• Ensure compliance with internal and regulatory requirements throughout shipment handling. 

Billing, Customer Setup & Reporting 

• Create new customer accounts through Finance systems. 

• Generate COD invoices including GST and local handling charges for applicable customers. 

• Coordinate with Finance and SGBS teams for COD and customer creation processes. 

• Prepare and maintain customer operational reports (daily/weekly), origin discrepancy reports, and KPI reporting. 

Business Support 

• Handle SME and Connect4air quotations with origin stations and customers. 

• Support insurance application processing on behalf of customers. 

• Coordinate with IT and support teams regarding system-related issues. 

• Provide operational backup coverage during team members’ leave periods while maintaining own account responsibilities. 

• Perform additional duties assigned by management. 

• Any other tasks as and when assigned by management.  

• Any other job-related tasks as assigned by the superior.  

• Adherence to the Code of Conduct policy of the DSV Group.  

SPECIFIC ACCOUNTABILITIES 

• Ensure shipment execution meets customer SOPs and operational KPIs. 

• Maintain shipment visibility and provide timely updates to stakeholders. 

• Ensure billing accuracy and compliance with customer and company requirements. 

• Drive effective communication across internal and external stakeholders. 

• Maintain operational documentation and reporting accuracy. 

• Support business continuity through cross-functional backup support. 

FUNCTION/ BUSINESS ACUMEN 

• Understanding of freight forwarding, import operations, cargo handling, and supply chain processes. 

• Knowledge of air freight shipment workflows and customs-related documentation. 

• Ability to manage multiple customer accounts while maintaining service standards. 

• Strong problem-solving and stakeholder management capabilities. 

• Familiarity with shipment systems, reporting tools, and operational KPIs. 

• Awareness of handling requirements for special cargo categories. 

QUALIFICATIONS 

• Strong customer service and communication skills. 

• Good coordination and stakeholder management capabilities. 

• Ability to work under pressure and manage multiple priorities. 

• Strong attention to detail and problem-solving mindset. 

• Proficiency in Microsoft Office applications and operational systems. 

• Experience using logistics platforms (e.g., WFS, Tango or equivalent systems) preferred. 

• Ability to work independently and collaboratively across teams. 

EDUCATION AND/ OR EXPERIENCE 

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred. 

• Minimum 2–5 years of experience in freight forwarding, air freight operations, import/export operations, or logistics customer service. 

• Experience handling key accounts, shipment coordination, and billing activities is preferred. 

• Experience managing special cargo handling (e.g., pharmaceutical cold chain, valuable cargo) is advantageous. 

• Education can be compensated with relevant working experience. 

WORKING LOCATION 

20 Alps Avenue, Airport Logistics Park of Singapore, Singapore 498747 

WORKING HOURS 

5.25 days week with alternate Saturday off. 

Position: Export Customer Service Officer/ Executive (Airfreight) (Job ID:20032)

• Changi

• 5.5 days work week (Alternate Saturdays)

• Basic + AWS + VB
  

Job Description:

• Direct Contact with Customers with outstanding friendly and reliable service offered

• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

• Check on the Export Documents Compliance when processing the export work order

• Apply the correct export permit and other export custom processed on timely manner

• To answer all call within 3 ringing tone (without fail)

• Monitor the onboard status without fail and to inform customer on any irregularity

• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team

• Always ensuring that the Airfreight rates apply is correct and updated.

• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement

• Ensure that all monthly customer report is submitted on timely manner without fail

• Liaising with internal and external stakeholders for shipment status and handling

• Ensuring all shipments are duly accounted and arranged as per SOP

• Working with Sales / other function groups for special arrangements
  

Job Requirements:

• Minimum Diploma

• 5 years’ experience within the same industries / field

• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)
  

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069

• Basic Salary UP $12,000 +Incentive

• AWS + Variable Bonus

• Excellent Welfare &Benefits

• Working location at Harbourfront

• Working hour: Monday –Friday (8:30am – 5:30pm)

• Well Established German MNC Freight Forwarding Company

Job Scope

• Lead and expand commercial chartering activities within the European market
• Develop and manage strategic relationships with charterers, owners, operators, and brokers
• Identify cargo opportunities and grow the company’s commercial presence
• Negotiate charter party terms and execute fixtures
• Monitor freight markets, vessel positions, and market developments
• Work closely with operations and management to optimize voyage performance and commercial returns
• Contribute actively to business development initiatives and long-term market strategy

Requirement

• Diploma / Degree in Business Administration / Logistics management or equivalent
• 5 – 8 years of chartering experience in shipping / freight forwarding industry
• Well-established industry connections across the European and/or Asian chartering market

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOOSOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

JOB OVERVIEW 

Responsible for managing end-to-end import shipment operations and customer account activities to ensure timely cargo movement, regulatory compliance, and service excellence. The role oversees shipment execution, customer requirements, billing activities, stakeholder coordination, issue resolution, reporting, and operational support across multiple internal and external parties while ensuring adherence to customer SOPs and company processes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Shipment Operations & Coordination 

• Manage end-to-end import shipments for key accounts including Credit, Non-Credit, COD, and DDU customers from origin to Singapore delivery. 

• Extract shipment pre-alerts from email/ODM, upload data into WFS, and execute shipments according to customer SOP requirements. 

• Process shipment activities through Tango system, including updating CUS/TUR and generating delivery instructions. 

• Coordinate with overseas stations, airlines, terminals, transport providers, contractors, and vendors to ensure smooth shipment movement and cargo clearance. 

• Liaise with Export team on re-export shipment arrangements. 

• Support cargo clearance processes at terminals and agent warehouses. 

Customer Service & Exception Handling 

• Respond to customer inquiries and resolve shipment-related issues and complaints in a timely and professional manner. 

• Handle shipment exceptions including cargo discrepancies, short-landed cargo, damages, survey arrangements, and special transportation requirements. 

• Support urgent shipment communications with customers and origin stations outside normal office hours where required. 

Special Cargo & Compliance Management 

• Manage pharmaceutical cold chain shipments, valuable cargo, strong room storage, and escorted cargo requiring enhanced monitoring and status updates. 

• Process customer permits submitted via external forwarders by updating permit information, HS codes, descriptions, and documentation into relevant systems for submission. 

• Ensure compliance with internal and regulatory requirements throughout shipment handling. 

Billing, Customer Setup & Reporting 

• Create new customer accounts through Finance systems. 

• Generate COD invoices including GST and local handling charges for applicable customers. 

• Coordinate with Finance and SGBS teams for COD and customer creation processes. 

• Prepare and maintain customer operational reports (daily/weekly), origin discrepancy reports, and KPI reporting. 

Business Support 

• Handle SME and Connect4air quotations with origin stations and customers. 

• Support insurance application processing on behalf of customers. 

• Coordinate with IT and support teams regarding system-related issues. 

• Provide operational backup coverage during team members’ leave periods while maintaining own account responsibilities. 

• Perform additional duties assigned by management. 

• Any other tasks as and when assigned by management.  

• Any other job-related tasks as assigned by the superior.  

• Adherence to the Code of Conduct policy of the DSV Group.  

SPECIFIC ACCOUNTABILITIES 

• Ensure shipment execution meets customer SOPs and operational KPIs. 

• Maintain shipment visibility and provide timely updates to stakeholders. 

• Ensure billing accuracy and compliance with customer and company requirements. 

• Drive effective communication across internal and external stakeholders. 

• Maintain operational documentation and reporting accuracy. 

• Support business continuity through cross-functional backup support. 

FUNCTION/ BUSINESS ACUMEN 

• Understanding of freight forwarding, import operations, cargo handling, and supply chain processes. 

• Knowledge of air freight shipment workflows and customs-related documentation. 

• Ability to manage multiple customer accounts while maintaining service standards. 

• Strong problem-solving and stakeholder management capabilities. 

• Familiarity with shipment systems, reporting tools, and operational KPIs. 

• Awareness of handling requirements for special cargo categories. 

QUALIFICATIONS 

• Strong customer service and communication skills. 

• Good coordination and stakeholder management capabilities. 

• Ability to work under pressure and manage multiple priorities. 

• Strong attention to detail and problem-solving mindset. 

• Proficiency in Microsoft Office applications and operational systems. 

• Experience using logistics platforms (e.g., WFS, Tango or equivalent systems) preferred. 

• Ability to work independently and collaboratively across teams. 

EDUCATION AND/ OR EXPERIENCE 

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred. 

• Minimum 2–5 years of experience in freight forwarding, air freight operations, import/export operations, or logistics customer service. 

• Experience handling key accounts, shipment coordination, and billing activities is preferred. 

• Experience managing special cargo handling (e.g., pharmaceutical cold chain, valuable cargo) is advantageous. 

• Education can be compensated with relevant working experience. 

WORKING LOCATION 

20 Alps Avenue, Airport Logistics Park of Singapore, Singapore 498747 

WORKING HOURS 

5.25 days week with alternate Saturday off. 

Our client is a leading player in 3PL. Due to ongoing expansion, they are looking for a Regional Transport General Manager to support their growing legal and project teams. They are located in the (East) – easily accessible.

Responsibilities:

• Drive regional business development by expanding IL-Transport opportunities within existing customers and acquiring new accounts
• Collaborate with Country BD, KAM, and GKAM teamsto build and maintain a strong pipeline aligned with growth targets
• Support solution design and customer proposals, including cross-country coordination for regional opportunities
• Lead commercial structuring including pricing strategy, contract negotiation, and risk assessment
• Ensure governance and consistency in commercial frameworks, including review of deviations and value propositions
• Develop and manage pipeline dashboard tracking key KPIs (pipeline value, win rate, conversion rate, sales cycle)
• Monitor pipeline health and work with country teams to improve conversion and sales effectiveness
• Drive revenue growth through performance tracking, customer retention, and upsell/cross-sell opportunities
  
  Requirements:

• Min 10 years’ experience in Logistics Commercial or Business Development, with 7–8 years in regional leadership roles
• Strong expertise in transportation with proven BD and Commercial Management track record
• Willingness to travel regionally (20–30%)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R25157233
EA Personnel Name: Loh Pooi Keng (Ashley)

We are seeking an experienced and strategic Senior Manager, import to lead and oversee the company’s import operations, ensuring efficient execution of all import activities in alignment with business objectives, project timelines, and regulatory requirements. The ideal candidate should possess more than 10 years of experience in import management with a strong foundation in Project Cargo and Trading. This role will be responsible for managing end-to-end import operations, vendor coordination, regulatory compliance, sourcing activities, and team leadership to support large-scale business operations.

Key Responsibilities:

Import Operations Management

• Lead and oversee the overall import department operations to ensure smooth and efficient execution of import activities.
• Plan, implement, and optimize import flow strategies based on vendor requirements and customer demand.
• Manage and monitor the end-to-end import process, including shipping documentation, customs clearance, logistics coordination, and delivery timelines.
• Handle and oversee import shipments

Machinery &Equipment Sourcing

• Organize and coordinate sourcing activities for machinery, equipment, and supporting spare parts required for operational and project needs.
• Collaborate closely with internal stakeholders and external suppliers to ensure timely procurement and delivery.
• Manage sourcing and procurement transactions

Regulatory Compliance& Risk Management

• Conduct research and maintain up-to-date knowledge of import regulations, customs procedures, tariffs, and trade compliance requirements.
• Provide guidance and advisory support to various departments on import-related matters.
• Collaborate with the Finance team to manage inventory controls, import costing, loans, insurance matters, and financial risk considerations.
• Handle and support import-related regulatory and operational issues

Leadership & Team Development

• Lead, mentor, and develop the import department team to strengthen operational capabilities and performance standards.
• Manage and oversee a team of subordinates.
• Drive continuous improvement initiatives, operational efficiency, and capability-building programs within the department.
• Foster a collaborative, disciplined, and high-performance working environment.

Requirements

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, International Trade, Engineering, or related discipline.
• Minimum 10 years of experience in Import Management, preferably within Project Cargo, Heavy Equipment, Trading, or Manufacturing industries.
• Strong knowledge of international trade regulations, customs procedures, shipping documentation, and import compliance.
• Proven experience in managing high-volume import operations and vendor coordination.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Proficient in Microsoft Office and ERP/logistics management systems.

Our client is one of the leading players in the medical devices manufacturing sector. Due to business needs, they are now recruiting a Supply Chain Manager to be part of their Supply Chain team for ongoing transformation projects. They are located in the east.

The Supply Chain Manager's responsible is:

• Lead and oversee daily supply chain operations, including procurement, planning, logistics, and warehouse functions
• Develop and implement supply chain strategies, policies, and SOPs to support business objectives and operational efficiency
• Manage end-to-end supply chain activities, including demand planning, forecasting, procurement, inventory control, warehousing, and logistics
• Lead and develop Procurement and Warehouse teams, driving performance and continuous improvement
• Improve forecast accuracy and optimize inventory planning to minimize excess stock and material wastage
• Manage supplier sourcing, evaluation, negotiations, and performance to ensure a reliable and cost-effective supplier base
• Oversee warehouse and logistics operations, including inventory management, transportation coordination, and operational best practices
• Ensure inventory accuracy through effective stock control, cycle counts, and discrepancy resolution
• Drive supply chain improvement initiatives to enhance efficiency, reduce costs, and improve service levels
• Collaborate with internal stakeholders to support operational and business requirements

Job Requirements:

• Degree in supply chain related discipline
• Min 8 years experience in supply chain within medical devices sector
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

ABOUT YOUR ROLE:

As part of our strategic evolution to strengthen material sourcing across our performance and lifestyle brands, we are creating a dedicated Material Sourcing Manager role to support Smartwool and Icebreaker. This role is designed to unify and elevate material development efforts across these brands, ensuring alignment with business goals, brand identities, and sustainability commitments.

Reporting directly to the Director of Apparel Sourcing, the Material Manager will lead a team focused on building strong partnerships with brand material development and product creation teams. The role will drive material excellence by optimizing supplier performance, enabling innovation, and ensuring timely and compliant material delivery across all apparel categories.

KEY RESPONSIBILITIES

Cross-Brand Partnership & Alignment

• Serve as the central point of contact for material development across Smartwool and Icebreaker.
• Align seasonal material strategies with brand-specific product creation calendars and priorities.
• Facilitate cross-brand collaboration to leverage synergies and share best practices.

Supplier Relationship & Performance Management

• Own supplier relationships and performance across all three brands, using KPIs to drive quality, cost, delivery, innovation, and sustainability.
• Lead supplier negotiations and capacity planning to support seasonal and strategic needs.
• Implement corrective actions and continuous improvement plans with underperforming suppliers.

Material Development & Commercialization

• Oversee development and commercialization of materials, ensuring technical, compliance, and brand standards are met.
• Manage testing, approvals, and documentation within PLM systems.
• Support innovation and differentiation through material capabilities aligned with brand DNA.

Material Supply Optimization

• Monitor material readiness, lead times, and delivery schedules to ensure on-time availability.
• Collaborate with sourcing and planning teams to mitigate risks and optimize supply chain efficiency.
• Support supplier allocation and capacity planning across brands.

Sustainability & Innovation Leadership

• Champion the integration of sustainable and circular materials into the development pipeline.
• Stay ahead of emerging material technologies and supplier innovations to drive brand differentiation.

Team Leadership & Development

• Lead and develop a team of material developers, fostering a culture of accountability, collaboration, and continuous learning.
• Set clear goals, provide coaching and feedback, and support career development.
• Promote an inclusive and innovative team environment that reflects brand values.

WHAT WE WILL BE LOOKING FOR IN YOU:

Technical & Functional Expertise

• Material Knowledge: Deep understanding of textile construction, finishing, dyeing, and performance standards, wool related experience is preferred.
• Supplier Management: Skilled in managing global mill relationships, supplier scorecards, and performance improvement plans.
• Sustainability Expertise: Familiarity with sustainable materials, certifications (e.g., GRS, Bluesign, OekoTex), and circular design principles.

Execution & Operational Focus

• Strong project management and organizational skills.
• Ability to manage multiple development timelines and deliverables.

Collaboration & Communication

• Cross-Functional Partnership: Proven ability to work across product creation, sourcing, planning, and brand teams.
• Influence & Negotiation: Strong stakeholder management and negotiation skills with both internal teams and external suppliers.
• Communication: Clear and persuasive communicator, capable of presenting to senior leadership and external partners.

Leadership & People Management

• Team Leadership: Ability to lead, coach, and develop a team of material developers.
• Performance Management: Set clear goals, provide feedback, and manage performance effectively.
• Decision-Making: Confident in making timely, data-informed decisions under pressure, ability to deal with ambiguity.

WHAT YOU CAN EXPECT FROM US:

• Being a part of a movement that is purpose led which enables us to have a positive impact on communities around the world, it gives greater meaning to the work we do.
• Working with a team of diverse and sharp minds that work with an inclusive and global mindset because our differences are what make us stronger together.
• Providing you with the best in class work environment, well-being policies and workplace flexibility that is about helping you show up and lean into life with your whole self – emotionally, physically and socially.

STATEMENT ON DIVERSITY & INCLUSION

At VF, we foster an inclusive environment that welcomes and values the differences of our associates, customers, suppliers, and communities. VF is an equal opportunity employer. We’re committed to providing equal opportunities in employment and treating our associates and applicants without discrimination on the basis of their race, color, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status or any other legally protected factor.

About Autoclinic

Autoclinic is a premier independent automotive workshop in Singapore specializing in the advanced repair, maintenance, and tuning of continental vehicles, specifically BMW and Porsche. We pride ourselves on delivering dealership-level diagnostics and workmanship with a highly personalized customer experience.

Position Overview

We are seeking a highly experienced, technically exceptional, and leadership-driven Workshop Manager to oversee our workshop operations. You will be responsible for leading a dedicated team of 5 mechanics, ensuring optimal workflow, maintaining stringent quality control, and fostering a culture of continuous learning and strong teamwork.

• Location: Singapore

• Employment Type: Full-time

• Eligibility: Singapore Citizens or Permanent Residents (PR) only

Key Responsibilities

1. Team Leadership & Development

• Lead, mentor, and motivate a team of automotive mechanics.

• Identify skill gaps and implement training and development programs to keep the team updated on the latest BMW and Porsche technologies, diagnostic tools, and repair methodologies.

• Build a cohesive, high-performance team culture rooted in mutual respect, clear communication, and accountability.

2. Workshop Operations & Scheduling

• Manage daily workshop workflow, including careful work planning, job scheduling, and load balancing among mechanics to maximize efficiency and minimize vehicle downtime.

• Supervise complex diagnostic and repair jobs, providing technical guidance on tricky BMW and Porsche cases (e.g., engine overhauls, advanced electrical troubleshooting, transmission issues).

• Maintain strict quality control standards to ensure "right-first-time" repairs and zero back-jobs.

3. Resource & Inventory Management

• Oversee workshop equipment maintenance, ensuring all specialized BMW/Porsche diagnostic tools and machinery are calibrated and well-maintained.

• Coordinate with the parts department to ensure the timely availability of genuine or high-quality OEM parts.

• Enforce strict workplace safety, health (WSH), and cleanliness standards within the workshop.

Requirements & Qualifications

• Nationality: Must be a Singapore Citizen or Permanent Resident (PR).

• Technical Experience: Minimum of 10 years of hands-on experience in the repair, maintenance, and diagnostics of continental cars, with a heavy emphasis on BMW and Porsche models.

• Leadership Experience: Minimum of 5 years of supervisory or managerial experience in an automotive workshop environment.

• Expertise: Deep familiarity with BMW ISTA/IDED, Porsche PIWIS diagnostic systems, and specialized tools. Strong understanding of mechanical, hydraulic, and electrical automotive systems.

• Soft Skills: Exceptional organizational and scheduling skills, strong conflict-resolution abilities, and a proven track record of strengthening team dynamics.

• Communication: Fluency in English (both written and spoken) to effectively communicate with the team and occasionally assist with high-level customer technical consultations.

What We Offer

• Competitive salary package commensurate with experience and expertise.

• Performance-based bonuses and incentives.

• A well-equipped, professional working environment with a focus on high-end vehicles.

• Career stability within a reputable and growing specialist workshop.

How to Apply

Interested candidates who meet all the above criteria are invited to send their updated resume, current/expected salary, and availability to careers@autoclinic.com.

Note: Only shortlisted candidates will be notified.

Get to Know the Team

GrabMart is Grab's premier on-demand daily essentials and grocery delivery service, bringing everything from local storefronts to our customers' doorsteps. Operating within Grab's massive ecosystem, our mission is to deliver unmatched speed, convenience, and reliability to millions of consumers across Southeast Asia.

Get to Know the Role

As the Manager of Supply Chain Operations Excellence, you will design, implement, and scale world-class standard operating procedures (SOPs) across our qCommerce network of dark stores and distribution centers.

Serving as the champion for operational excellence, you will lead continuous optimization efforts to drive measurable improvements across our core supply chain metrics, including reliability, lead time (LT), and Service Level Agreements (SLAs).

You will report to Head of Supply Chain and be based onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Standard Work & Process Design: Design, document, and enforce standard work (SOPs) for all in-store and warehouse fulfillment activities, including picking, packing, counter handover flow, and outbound processes.
• Operational Excellence (OE) Implementation: Strengthen in-store operations by designing and rolling out roles like the 'store captain' to push for operation quality and ensuring adherence to key performance indicators like pick/pack/ready on time metrics.
• Continuous Optimization: Identify and address process bottlenecks and inefficiencies across the supply chain, such as reducing store operation lead time by redesigning outbound processes or optimizing manpower planning.
• Performance Monitoring & Improvement: Build and utilize monitoring tools like the operation performance center and dashboards to monitor operational metrics, review alarms, and manage critical systems.
• Last-Mile Fulfillment Optimization: Lead the continuous improvement of last-mile delivery processes, including rolling out new fulfillment orchestrations to improve reliability.
• Warehouse and Dark Store Layout Design: Lead the end-to-end design, implementation, and optimization of dark store and distribution center layouts (e.g., racking, cold chain/chiller placement, inbound/outbound zones) to maximize space utilization, minimize pick travel time, and improve material handling efficiency.
• Risk & Incident Management: Set up response mechanisms to address force majeure events (e.g., heavy rain, floods) and proactively manage potential incidents to maintain reliability and meet SLAs.

Key Performance Indicators (KPIs)

Performance will be measured against critical OE metrics, including:

• Reliability: Order Completion Rate, Completed Filled Rate, and Pax/Mex/Dax Request Cancellation Rates.
• Lead Time (LT): Create to Delivery time, and breakdown metrics such as Accept to Ship LT and Accept to Pick Start LT.
• SLA & Compliance: Ship On Time Rate, Deliver On Time Rate, and MOR Adoption Rate.

Our client is one of the leading players in the medical devices manufacturing sector. Due to business needs, they are now recruiting a Supply Chain Manager to be part of their Supply Chain team for ongoing transformation projects. They are located in the east.

The Supply Chain Manager's responsible is:

• Lead and oversee daily supply chain operations, including procurement, planning, logistics, and warehouse functions
• Develop and implement supply chain strategies, policies, and SOPs to support business objectives and operational efficiency
• Manage end-to-end supply chain activities, including demand planning, forecasting, procurement, inventory control, warehousing, and logistics
• Lead and develop Procurement and Warehouse teams, driving performance and continuous improvement
• Improve forecast accuracy and optimize inventory planning to minimize excess stock and material wastage
• Manage supplier sourcing, evaluation, negotiations, and performance to ensure a reliable and cost-effective supplier base
• Oversee warehouse and logistics operations, including inventory management, transportation coordination, and operational best practices
• Ensure inventory accuracy through effective stock control, cycle counts, and discrepancy resolution
• Drive supply chain improvement initiatives to enhance efficiency, reduce costs, and improve service levels
• Collaborate with internal stakeholders to support operational and business requirements

Job Requirements:

• Degree in supply chain related discipline
• Min 8 years experience in supply chain within medical devices sector
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.

Major Duties and Responsibilities
Operations

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendors billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments, meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Work with the team on meeting KPI standards, as per the company's procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas:

• Daily review operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

Finances

• Proactively work to maintain and monitor accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Accurate and timely billing of vendors and resolve accounting issues
• Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report
• Monitor intercompany accounting discrepancies via AJAX report

Sales / Retention

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
• Participate to the transition of new business/ updates to existing business
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRS

People

• Identify with manager / supervisor, develop, and mentor your No. 2
• Support the supervisor where needed
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Be a guide for the team - mentor agents
• Ensure team meets company standards of 52 hours training per year per employee
• Follow-up new hires training as per the company requirement standards
• Periodically communicate department goals and expectations with team to ensure buy-in and accountability

Systems

• Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
• Be open to implementing new system changes and enhancements with your team?
• Be involved and suggest system/process improvements
• Set the tone of this environment within your team

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Job Summary
1.1 Physical logistic tasks of receiving, warehouse and shipping.
1.2 Interact with cross functional team within Plant and Bosch.
1.3 Interact with external parties – Logistics Service Providers, Liners etc.
1.4 Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals.

Job Scope
2.1 Responsible for the physical logistic tasks of receiving, warehousing, and shipping to ensure the quality objectives and delivery deadlines are met
2.2 Responsible for the accuracy of inventory with physical counts and reconciliation
2.3 Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
2.4 Ensure compliance with health and safety legislation
2.5 Manage overall LOM performance results with coaching, counseling, and disciplining associates, planning, monitoring, and appraising job results.
2.6 Achieve financial objectives and prepare annual budget, expenditures, analyze variances and corrective actions.
2.7 Lead and participate actively in Bosch Production System (BPS) related activities.
2.8 Support and prepare management reporting as and when necessary.
2.9 Any other duties assigned by the immediate superior from time to time.

Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.

• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.