Total 197 customer experience manager job vacancies in Transportation / Logistics category in The Philippines

Location: Lakeside
Working Hours: Mon - Fri, 8:15am-5:30pm. 1 Year Contract

Job Scope:
Responding to customer inquiries (phone, email, chat)
Handling complaints or issues and escalating when needed
Providing product/service information
Following up on customer requests or orders
Data entry (updating customer details, orders, records)
Filing and organizing records

Responsibilities:

• Manage sales enquiries, prepare quotations, and coordinate order consolidation.
• Ensure customer orders are processed and invoiced accurately and in a timely manner.
• Prepare, verify, and organize export shipping documents for customs clearance
• Provide timely updates on estimated cargo arrival and departure schedules to all relevant stakeholders.
• Coordinate closely with the Logistics team on delivery schedules and inventory matters.
• Ensure invoices from external service providers, such as freight forwarders, are submitted promptly to the Accounts team for processing.
• Support the processing of warranty and insurance claims.
• Maintain accurate and up-to-date records of sales, shipping, and logistics documentation.

Qualifications:

• Minimum Diploma in Business, Logistics, Supply Chain, or a related discipline.
• Relevant experience in export sales coordination, including handling enquiries, quotations, order processing, and documentation.
• Strong understanding of export shipping procedures
• Knowledge in calculating CBM, volumetric (air freight), incoterms
• Excellent administrative and coordination skills, with the ability to work with multiple stakeholders, manage logistics schedules, and maintain accurate records and invoicing.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Job Details:

• Working hours : Monday – Friday 8am – 5pm 

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Job Description

• Industry/ Organization Type: Freight Forwarder
• Position Title: Logistic Coordinator / Customer Service Executive
• Working Location: Central – Marymount
• Working Hours: 5 days / Mon-Fri: 8.45am - 6pm
• Salary Package: Up to SGD 4000 + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Assist the sales department in their operations
• Facilitate coordination between customers, transporters, and warehouses
• Prepare necessary documentation for imports, exports, transshipments, and delivery order releases
• Verify all associated costs
• Respond to inquiries concerning rates, shipment tracking, and related issues
• Collaborate with oversea agents and customers to guarantee seamless shipment processes

APPLY NOW!!!

• Min. O level
• Min. 1 year of working experience in related role but must have experience in freight forwarding or logistics industry
• Experience in handling pets/animal shipment is a plus point

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #74342 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Scope：

Develop and drive regional supply chain strategies to support business growth, cost optimization, and operational efficiency across multiple manufacturing sites.

Lead Sales & Operations Planning (S&OP) process, aligning demand forecasts, production capacity, inventory planning, and procurement strategies.

Analyze demand trends, market changes, and customer forecasts to create accurate supply plans and mitigate risks such as shortages or excess inventory.

Design and optimize end-to-end supply chain network, including sourcing strategy, production allocation, and distribution flow across the region.

Collaborate with cross-functional teams (Procurement, Production, Engineering, Sales, and Finance) to ensure alignment of supply chain initiatives with business objectives.

Drive inventory optimization strategies, balancing service levels, working capital, and obsolescence risks—especially for fast-moving electronic components.

Identify and implement continuous improvement initiatives, leveraging data analytics, automation, and digital supply chain tools (e.g., ERP, APS systems).

Monitor key supply chain KPIs (forecast accuracy, inventory turns, service level, lead time) and implement corrective actions where necessary.

Develop risk management strategies for supply disruptions, including supplier diversification, buffer strategies, and contingency planning.

Lead regional supply chain transformation projects, including process standardization, system upgrades, and scalability initiatives.

Manage and mentor regional planning teams, ensuring capability development and consistent execution across different countries.

Wecruit Pte Ltd | 20C0270
Tew Jie Wei | R22106822

Job Scope:

Formulate and execute regional supply chain strategies to enhance efficiency, reduce costs, and support overall business expansion.

Lead the Sales & Operations Planning (S&OP) cycle, ensuring alignment between demand forecasts, production capacity, inventory levels, and procurement plans.

Evaluate market trends and demand patterns to develop robust supply plans, minimizing risks of shortages and excess stock.

Optimize the end-to-end supply chain network, including sourcing, production allocation, and distribution across multiple countries.

Partner closely with cross-functional stakeholders such as Procurement, Manufacturing, Sales, and Finance to ensure seamless execution of supply chain initiatives.

Drive inventory management strategies to achieve optimal balance between service levels, working capital efficiency, and obsolescence control.

Champion continuous improvement by leveraging data analytics, automation, and digital tools to enhance planning accuracy and operational performance.

Track and analyze key supply chain metrics (e.g., forecast accuracy, inventory turnover, service levels, lead times) and implement improvement actions.

Establish risk mitigation frameworks to address potential supply disruptions, including contingency planning and supplier diversification.

Lead regional transformation initiatives, including process standardization, system enhancements, and scalability improvements.

Guide and develop regional planning teams to ensure consistent execution, capability building, and alignment across all locations.

Wecruit Pte Ltd | 20C0270
Tew Jie Wei | R22106822

Overview:
Support corporate strategy development and performance management at organisational level, working closely with senior leadership.

Key Responsibilities:
• Lead organisation-wide strategic planning and annual planning cycles
• Drive execution and monitoring of strategic initiatives and performance indicators
• Manage performance tracking systems (KPIs, scorecards, reporting)
• Provide insights and analysis to support decision-making
• Lead cross-functional projects and stakeholder coordination
• Ensure alignment with cluster-level strategies and regulatory requirements
• Manage and develop a team, including planning, reporting, and staff development

Requirements:
• Degree with at least 5 years of experience in strategic planning / consulting / corporate planning

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

On Behalf Of: A Leading Global Freight Forwarding & Logistics Client
Location: Singapore
Managed by: Harold Consultancy

Our Client:
Our client is an established global leader in freight forwarding & logistics, providing integrated air, sea, and land freight solutions. They are seeking a proactive and hands-on Supply Chain Manager to support the management of their freight operations in Singapore, ensuring smooth execution, cost efficiency & service reliability.

The Role:
This is a key support and development role within the operations function. You will assist in managing daily freight operations, coordinating with vendors & internal teams, and driving process improvements. This position is ideal for an operations professional ready to step into a managerial role with significant responsibility for operational performance.

Key Responsibilities:

1. Support End-to-End Freight Operations:

   • Assist in managing daily operations for air, sea & land freight shipments.

   • Coordinate between customer service, operations, carriers & overseas agents to ensure on-time delivery.

   • Monitor shipment progress & help resolve operational escalations.

2. Vendor & Carrier Coordination:

   • Support the management of relationships with airlines, shipping lines, haulers & warehouse providers.

   • Help review vendor performance & assist in contract reviews under guidance.

   • Track vendor KPIs & contribute to corrective action plans.

3. Cost & Process Optimization:

   • Analyze freight costs & operational data to identify savings opportunities.

   • Support routing optimization & carrier selection to improve profitability.

   • Assist in implementing workflow improvements & digital tool adoption.

4. Compliance & Documentation:

   • Help ensure adherence to trade regulations, customs requirements & internal SOPs.

   • Monitor documentation accuracy to minimize compliance risks & delays.

   • Support continuous improvement initiatives to reduce errors.

5. Cross-Functional Support:

   • Work closely with Sales, Finance & Customer Service teams to align operations with business needs.

   • Assist in forecasting, capacity planning & resource allocation activities.

   • Prepare operational reports on performance, volumes & exceptions.

The Ideal Candidate:

• Diploma/Degree in Logistics, Supply Chain Management, Business, or a related field.

• 4–7 years of experience in freight forwarding or logistics operations.

• Good knowledge of air & sea freight procedures, documentation & compliance.

• Experience in vendor coordination & performance tracking.

• Proficient in Microsoft Office (especially Excel) and operational systems (TMS, ERP).

• Strong analytical, problem-solving & coordination skills.

• A team player with a continuous improvement mindset, ready to take on managerial responsibilities.

To Apply (Via Harold Consultancy):
Please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com for a confidential discussion. All applications are handled with the utmost discretion.

We are looking for an Assistant Manager for Hai Tien Lo Restaurant. You will play a pivotal role in leading and inspiring a committed team, ensuring the highest standards of quality in food and beverage service. If you are driven by excellence and have a flair for hospitality, we want you to be part of our growing team.

Job Duties:

• Assist in managing the overall operation, administration, and profitability of the outlet.

• Assist in developing and implementing the annual business plan and strategies.

• Support departmental training for associates to ensure consistency and enhance service quality standards.

• Maintain and elevate standards in presentation, supervision, and management of food and beverage service.

• Participate in strategic marketing and discussions to set new standards.

• Promote guest satisfaction and address feedback.

• Facilitate smooth shift transitions and manage key updates.

Talent Profile:

• Minimum 3 years of experience in a similar capacity in the hospitality industry.

• Strong knowledge of food and beverage operations, with proven track record in delivering operational results with a focus on personalized service.

• Responsible and willing to learn.

• Maintain highest standards of professionalism, ethics, grooming and attitude.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com.

About PwC SG Trade Advisory Hub

The PwC SG Trade Advisory Hub is a newly established center dedicated to assisting local and multinational companies in navigating, transforming and growing within Singapore and the surrounding region, amidst an increasingly complex trade environment. Our focus is on developing and delivering specialised assets in trade, tax, and supply chain management to help businesses diagnose potential threats and identify pathways for sustainable future growth.

About the role

As an International Supply Chain Strategy R&D Manager at the PwC SG Trade Advisory Hub, you will play a critical role in empowering businesses to optimise their global supply chain strategies and improve operational efficiencies across territories. Your expertise will help companies adapt to global trade trends, mitigate risks and seize opportunities for business growth. You will collaborate closely with our Trade & Customs and Tax & Incentives teams and engage with stakeholders to develop and deliver integrated solutions.

Key Activities

Asset development:

- Develop and refine materials and assets, such as playbooks, whitepapers, and technology tools, to assist companies in Singapore in building new and/or more resilient international trade lanes and markets, supporting their international growth.

- Create resources that help international companies expand their trade control tower operations in Singapore, enhancing their global trade capabilities.

Market outreach:

- Utilise strategy materials and assets developed within the Trade Advisory Hub to engage businesses in Singapore and internationally, educating them on growth possibilities.

- Identify areas for collaboration and assist companies in reinventing or restructuring their operations to optimise business opportunities within the evolving international trade landscape.

Project delivery:

- Identify and assess key global trade corridors, including analysis of supply and demand dynamics and future growth prospects against the current geopolitical context.

- Conduct tailored trade corridor diagnostics and high-level evaluations to help companies in the development and execution of short, medium, and long-term strategies, ensuring they are well-positioned to navigate challenges and seize opportunities in global trade.

About you

- Proven experience working in international supply chain strategy/management in either a management consulting capacity or within industry in strategy or general management role, preferably in a multinational context

- Bachelor’s degree in Supply Chain Management/Strategy, International Business, Economics or a related field; Master’s degree preferred but not required

- Knowledge and interest in geopolitics and international current affairs

- Strong analytical skills and ability to interpret complex data and market trends

- Excellent communication and stakeholder engagement skills

- Strong experience with business development with ability to develop insightful presentations to support proposals, client discussions and business development pursuits

- Ability to work collaboratively in a cross-functional team environment

- Flexibility and adaptability to thrive in a fast-paced, evolving environment

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Import Export Customer Service Officer
• Working Location: Tanjong Pagar
• Working Hours: 5.5 days (Mon-Fri 8.30am-6pm, Sat 8.30am-1pm)
• Salary Package: Basic Salary $3,000 + AWS
• Duration: Permanent

Key Responsibilities

• Communicate and follow up on daily trucking status.
• Handle customer complaints and feedback professionally.
• Liaise with shipping lines or agents for empty container returns/collection and cost details.
• Coordinate with internal departments and customers/consignees regarding depot or transport matters.
• Plan delivery schedules according to customer requirements.
• Prepare billing once the job is completed.

APPLY NOW!!!

• Minimum GCE 'N' level qualification.
• Preferably 1 year of experience in the logistics industry.
• Knowledge of Portnet, Yard, and Trip Management Systems is beneficial.
• Proficient in basic computer applications (Excel, Word, Outlook).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #73622 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Technical / Adminstrative Duties

• Minimum 5 years' relevant experience in ACMV Project design and build for various type of buildings, including cleanroom and bio-lab projects.
• Documenting and certificating all work carried out to meet our contractual and statutory obligations
• Identifying and resolving remedial requirements on all systems
• Quoting and undertaking project work as required by the client

Requirements:

• Degree or Diploma in Mechanical / Electrical / Building Services Engineering or Equivalent;
• Experience in ACMV / Mechanical / Electrical / Building Services Project and Maintenance work.
• Experience in both industrial and commercial air-cons
• Ability to work independently and manage multiple projects
• Possess good interpersonal communication and presentation skills

Position: Export Customer Service Officer/Executive
Salary: $2600-$3500
Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Direct Customer Contact: Excellent, amiable, and trustworthy service is provided.
• After receiving the booking, be sure you give the customer the flight information within the allotted time (one hour).
• When processing the export work order, make sure that the export documents are compliant.
  Apply for the appropriate export permission and expedite the processing of other export customs.
• All calls must be answered within three ringing tones. (without fail)
• Always keep an eye on the onboard status and notify the customer of any irregularities.
  Good communication between all relevant departments, such as the planning team, operations, warehouse, and traffic.
• Making sure that the applicable freight rates are accurate and up to current at all times.
• Always aware of and up to date on any new requirements or modifications made by airlines or the government.
• Make sure that every monthly customer report is consistently submitted on time.
• Communicating with internal and external parties regarding the management and status of shipments.
• Making sure that every shipment is properly tracked and organized in accordance with SOP.
• Working on unique arrangements with sales and other function groups.

Qualifications & Requirements:

• Relevant working experience.
• Must have Cargowise One system experience.

To Apply:

• You may email your resume to jj@alignrecruitment.com.sg for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.
  

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)

Position: Import Customer Service Officer (1 year contract)
Salary: up to $2600
Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat)
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Creating bills, reports, and scheduling cargo deliveries using the Cargowise One system.
• Collaborate closely with coworkers, clients, suppliers, and operations and sales colleagues to guarantee that reports, bills, and cargo delivery arrangements are accurate, timely, and comprehensive.
• Reports to track and revise every day.
• Excellent verbal and email communication abilities. Practice writing and speaking, being sure to get acknowledgements to finish the communication process.
• Able to communicate effectively with Sales, Customer Service, and the client to fulfill duties on time.
• Extremely tidy and well-organized at work.
• Effective follow-ups; basically, possessing fundamental knowledge of key account management.

Qualifications & Requirements:

• Relevant working experience.
• Must have Cargowise One system experience.

To Apply:

• You may email your resume to jj@alignrecruitment.com.sg for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.
  

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)

Responsibilities:

• Manage sales enquiries, prepare quotations, and coordinate order consolidation.
• Ensure customer orders are processed and invoiced accurately and in a timely manner.
• Prepare, verify, and organize export shipping documents for customs clearance
• Provide timely updates on estimated cargo arrival and departure schedules to all relevant stakeholders.
• Coordinate closely with the Logistics team on delivery schedules and inventory matters.
• Ensure invoices from external service providers, such as freight forwarders, are submitted promptly to the Accounts team for processing.
• Support the processing of warranty and insurance claims.
• Maintain accurate and up-to-date records of sales, shipping, and logistics documentation.

Qualifications:

• Minimum Diploma in Business, Logistics, Supply Chain, or a related discipline.
• Relevant experience in export sales coordination, including handling enquiries, quotations, order processing, and documentation.
• Strong understanding of export shipping procedures
• Knowledge in calculating CBM, volumetric (air freight), incoterms
• Excellent administrative and coordination skills, with the ability to work with multiple stakeholders, manage logistics schedules, and maintain accurate records and invoicing.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070