Total 2 job vacancies by Grab

Get to Know the Team

The Mobility and Supply Strategy team works with stakeholders across all business functions in Grab to drive continuous improvements and lead special projects. The team is responsible to generate business insights and propose data-driven strategic initiatives to grow the business across both Transport and Deliveries.

Get to Know the Role

We're looking for a warm, curious and hands‑on teammate to help shape and scale Grab's mobility products and growth initiatives. Reporting to the Mobility and Supply Strategy Manager, this analyst role blends strategy, analysis and execution — you'll frame problems, build pragmatic strategies, own projects end‑to‑end, and work closely with Marketing, Marketplace, Product and Ops team to launch pilots, learn fast and scale solutions that will benefit our driver-partner and ensuring top notch passenger experience.

If you enjoy turning ambiguity into clear plans, and want visible impact — we want to meet you.

The Critical Tasks You Will Perform

Strategy

• Convert opportunities into clear problem statements and testable frameworks.
• Lead hypothesis‑driven analysis and translate results into concise strategic recommendations and product asks.
• Shape narrative‑aligned summaries and decision‑ready inputs.

End‑to‑end project ownership

• Define scope, build business cases, design pilots, set success criteria and manage timelines.
• Coordinate cross‑functional teams (Product, Marketplace, Marketing, Ops etc.) to execute pilots and rollouts.
• Monitor outcomes, iterate quickly and produce playbooks for scale.

Expansion & scaling

• Identify high‑potential areas and prioritise using data‑driven frameworks.
• Design go‑to‑scale strategies framework and translate pilot learnings into operational playbooks.
• Jointly develop go-to-market plans by collaborating with key stakeholders such as PQX team, Dax comms, Acquisition and Cities team for execution readiness.

Driver Lifecycle Management

• Identifying gaps in the driver experience to ensure continuous contribution on Grab platform
• Synthesize marketplace signals to recommend target segments and suggest different treatments to encourage loyalty

Business analytics & insights

• Conduct focused deep dives into conversion funnels, unit economics, pricing sensitivity and customer segments.
• Build and own simple dashboards for core KPIs (adoption, utilization, contribution margin, activation lift).
• Lead opportunity sizing and ROI analysis to guide prioritization.

Get to Know the Team

GrabMart is Grab's premier on-demand daily essentials and grocery delivery service, bringing everything from local storefronts to our customers' doorsteps. Operating within Grab's massive ecosystem, our mission is to deliver unmatched speed, convenience, and reliability to millions of consumers across Southeast Asia.

Get to Know the Role

As the Manager of Supply Chain Operations Excellence, you will design, implement, and scale world-class standard operating procedures (SOPs) across our qCommerce network of dark stores and distribution centers.

Serving as the champion for operational excellence, you will lead continuous optimization efforts to drive measurable improvements across our core supply chain metrics, including reliability, lead time (LT), and Service Level Agreements (SLAs).

You will report to Head of Supply Chain and be based onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Standard Work & Process Design: Design, document, and enforce standard work (SOPs) for all in-store and warehouse fulfillment activities, including picking, packing, counter handover flow, and outbound processes.
• Operational Excellence (OE) Implementation: Strengthen in-store operations by designing and rolling out roles like the 'store captain' to push for operation quality and ensuring adherence to key performance indicators like pick/pack/ready on time metrics.
• Continuous Optimization: Identify and address process bottlenecks and inefficiencies across the supply chain, such as reducing store operation lead time by redesigning outbound processes or optimizing manpower planning.
• Performance Monitoring & Improvement: Build and utilize monitoring tools like the operation performance center and dashboards to monitor operational metrics, review alarms, and manage critical systems.
• Last-Mile Fulfillment Optimization: Lead the continuous improvement of last-mile delivery processes, including rolling out new fulfillment orchestrations to improve reliability.
• Warehouse and Dark Store Layout Design: Lead the end-to-end design, implementation, and optimization of dark store and distribution center layouts (e.g., racking, cold chain/chiller placement, inbound/outbound zones) to maximize space utilization, minimize pick travel time, and improve material handling efficiency.
• Risk & Incident Management: Set up response mechanisms to address force majeure events (e.g., heavy rain, floods) and proactively manage potential incidents to maintain reliability and meet SLAs.

Key Performance Indicators (KPIs)

Performance will be measured against critical OE metrics, including:

• Reliability: Order Completion Rate, Completed Filled Rate, and Pax/Mex/Dax Request Cancellation Rates.
• Lead Time (LT): Create to Delivery time, and breakdown metrics such as Accept to Ship LT and Accept to Pick Start LT.
• SLA & Compliance: Ship On Time Rate, Deliver On Time Rate, and MOR Adoption Rate.