Responsibilities:
Identity Platform Management
· Operate, administer, and support enterprise IAM platforms, including Microsoft Entra ID and AWS IAM Identity Center
· Support authentication and authorization mechanisms such as SSO, MFA, conditional access, and federation
· Implement and maintain IAM policies, standards, and operational procedures
· Integrate IAM solutions with cloud services, SaaS applications, and on-prem systems
· Perform access reviews, audits, and compliance-related activities
· Participate in IAM platform upgrades and enhancements during weekend maintenance window
User Support & Operations
· Provide Level 2 / Level 3support for incidents and service requests
· Monitor system performance and infrastructure health to ensure availability and optimal operation
IT Service Management
· Understands ITIL processes for Incident, Problem, Change Management
· Create and update tickets with detailed documentation and resolution steps
· Maintain SLAs and ensure timely ticket resolution
Documentation & Knowledge Management
· Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
· Maintain runbooks for common operational tasks
Required skills and qualifications
· Singaporeans By Birth only(Public Sector Client)
· A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience
· At least one year of hands-on experience in IAM or identity-related operations
· Strong practical experience with:
a. Microsoft Entra ID (AzureAD) – users, groups, conditional access, MFA, SSO, enterprise applications
b. AWS IAM Identity Center – permission sets, account assignments, and federation
· Solid understanding of identity concepts: authentication, authorization, RBAC, least privilege, federation
· Experience with IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect
· Familiarity with cloud environments and security best practices
· Strong troubleshooting and problem-solving skills
· Ability to work effectively with cross-functional technical and business teams
· Good documentation and communication skills
Preferred skills and qualifications:
· Experience supporting hybrid identity environments (on-prem AD + cloud)
· Relevant certifications e.g. Microsoft Certified: Identity and Access Administrator Associate
