Total 20 support advisor job vacancies in Quality Assurance / Control category in The Philippines

Position Summary

This position play a critical role in driving compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Job Scope

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company’s Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Design & implement robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead & prepare for regular audit programs / random checks / regulatory activities to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and resolve issues via conducting root cause analysis.

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead the validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

12. Depot Support: Provide secondary / backup support to healthcare specialists for market depots.

Requirements :

1. Hold local pharmacist license

2. Have at least 5 -7 years of relevant experience in warehouse, quality + QMS for pharmaceutical / healthcare industry in quality related role

3. Experience working in warehouse is desire

4. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

5. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices,

6. Experience in local certifications in a warehouse and transportation business.

7.IATA CEIV certification knowledge would be at advantage but not necessary.

8. Experience in conducting external and internal audits for regions

9. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute in Singapore.

10. Occasionally travel is required to sites and region warehouses.

Competency

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Working hours:

Mon to Fri 9am-6pm

Responsibilities

• Assist the Client Relationship Management team with compliance related tasks.
• Handle sensitive client information with utmost discretion and care
• Request for information from clients to complete on-boarding and KYC tasks according to company policies.
• Stay up to date on prevailing industry-relevant regulations and for audits.
• Provide excellent customer support and improve the client experience by minimizing response times, ensuring clients are guided through our on-boarding process seamlessly and without delay.

Qualifications

• Strong proficiency in English for speaking and writing required.
• Other languages is a plus.
• Previous experience banking and finance KYC compliance and/or customer service experience is a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and manage time effectively in a high-pressure environment.
• Tech-savvy with knowledge of CRM systems and basic computer skills.

About Silver Bullion Group
Established in the wake of the 2008 financial crisis, Silver Bullion Group provides segregated ownership of physical gold, silver, platinum, nickel, and other metals while minimizing storage, counter-party and jurisdictional risks in a manner that traditional financial institutions cannot. In 2024, the group completed the construction of The Reserve, our vaulting facility and headquarters, a milestone for the group.

We were featured in The Wall Street Journal on Youtube:

https://www.youtube.com/watch?v=qf-tkyydSCc

Specialist, Quality Support - Change Control QA (1 year contract)

• Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on the Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

Our Quality group ensures every single material inside our products is manufactured, processed, tested, packaged, stored and distributed aligned with our incredibly high standards of quality and meets all regulatory requirements. Partnering across our internal manufacturing facilities, external contract manufacturers and suppliers we create an interdependent global manufacturing network committed to deliver a compliant, reliable supply to customers and patients on time, every time, across the globe.

WHAT YOU WILL DO:
Reporting to Senior Manager in Quality department, you will be responsible for, but are not limited to:

• Provide change control oversight for Supplier, Manufacturing, Engineering, Warehouse, Incoming Laboratories and Finished Product Laboratories in Pharm or API plants.
• Provide Quality Operation related impact assessments for change controls.
• Review and approve supplier, manufacturing, warehouse, facilities, utilities and analytical change controls.
• Establish material control for the incoming material and final product release which are impacted by change controls.
• Review and approve validation protocols, reports and other validation related documents for manufacturing equipment’s, HVAC & utility systems, lab equipment.
• Review and approve validation documents in compliance with validation requirements.
• Partner with other site QA and change owner / project lead to complete the change control/project on time.
• Support site management in continuous improvement efforts in streamlining change control practices for efficiency, consistency and compliance, e.g. Accelerate or Hoshin.
• As a subject matter expert, be able to respond to enquiries related to QA and projects and approaches during internal and external audits and inspections, and work on audit responses and follow-up actions as needed.
• Any other duties assigned by the manager.

WHAT YOU MUST HAVE

To be successful in this role, you should have good knowledge on cGMP, GDP and Quality Assurance and change control.  Be passionate about teamwork and knowledge sharing, and proactive on continuous improvement. 
Other pre-requisites and attributes include:

• Possess a Bachelor’s degree in Chemistry/Chemical Engineering or related Sciences, with a minimum of 3 years of experience in QA position in pharmaceutical or related industry.
• Good knowledge and understanding of GMP and data integrity requirements. Good coaching, communication and interpersonal skills.
• Demonstrate the ability to actively seek opportunities to continuously improve and simplify processes and procedures.

Other Personal Attributes:

• Self-motivated
• Independent
• Team Player
• Highly Approachable

WHAT YOU CAN EXPECT

• Limitless opportunities across various areas in Manufacturing; well-structured career path 
• A state-of-the-art facility that delivers solution to its customers world-wide.

Our Manufacturing & Supply Division is committed to be the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create an interdependent global manufacturing network that’s committed to delivering a high quality, reliable supply to customers and patients on time, every time.

WHAT WE LOOK FOR…
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Job Scope:

Reporting to the Development Team Lead in charge of the project, the test engineer will be working with the business requirement, project, technical, policy and stakeholders’ units to create test objective, test strategies and test cases as well as perform quality testing of the product development and maintenance. The test engineer role plays an important part in ensuring a smooth user experience in Mass Transportation Fare Ticketing.

Key Responsibilities:

• Create, develop, and maintain detailed, comprehensive and well-structured test strategies, documentation, including test plans, test cases, and test scripts.

• Estimate, prioritize, plan and coordinate testing activities.

• Identifying and documenting software defects to ensure quality and functionality, working with developers/engineers to resolve issues, and verifying that the software meets requirements.

• Conduct benchmarking and performance, and end-to-end testing, and analyse test performance metrics, including response times, failure rates, and transaction success rates.

• Work closely with front end developers to address integration and performance of the contactless products.

• Monitor and resolve integration issues, optimizing transaction performance and reliability.

• Perform thorough regression testing when defects are resolved.

• Utilising Artificial Intelligence (AI) as part of the testing regime where possible.

• Document and track test results and defects.

• Ability to work with cross-functional teams in different environment to ensure quality throughout the software development lifecycle.

Requirements:

• Tertiary qualification in Computer Engineering/Electronics Engineering or related discipline.

• Domain knowledge and experience in EMV Contactless Specifications (C-2 to C-8 kernels, Book A, Book B), ISO 14443, ETSI TS 102 221

• Experience in developing and testing with EMV compliant products.

• Experience in testing and troubleshooting contactless card and mobile phone.

• Experience in C, C++, Java and other programming languages.

• Experience in developing test tools and using protocol analysers.

• Experience in web programming on UNIX/LINUX and Windows environment.

• Good written and verbal communication skills.

• Proven work experience in software quality assurance.

• A good understanding of card clash scenario in Global Mass Transportation Fare Ticketing is a plus.

• Self-starter and can work independently.

Atleast 5-6 years of experience required.

Responsibilities:

• Handling customer quality issues & continuous improvement activities of products & processes.
• Coordinate with quality related issues to follow-up on effective corrective/preventive actions.
• Perform activities such as process optimization, benchmarking through statistical tools/software.
• Handle external audit in accordance to Technical Specifications & ISO standards.

Requirements:

• Degree in Chemical/Chemistry/Materials Science/Mechanical Engineering
• Experience in servicing customers' quality related issues in semiconductor industry
• Knowledge of DOE & JMP and QC tools (FMEA, SPC and 8D format report writing)
• Familiar with IATF16949 requirement is a plus. Entry level are welcome to apply.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894