RESPONSIBILITIES:
To oversee QA Department, ISO Quality System and maintains a smooth running and efficient department.
QA Executive:
Oversee / liaising daily operations in QA Dept.
Create quality control/assurance program that ensures all jobs comply with quality system standards.
Field visit of jobsites for inspections, feedback analysis and follow-up on customers’ complaints.
Create & recommend innovation schemes to enhance quality culture.
Document internal audits and other quality assurance activities.
Collect and compile statistical quality data.
Planning & prioritization of all test-related tasks.
Preparing and completing action plan, implementing productivity, quality and customer-service standards, identifying and resolving quality assurance issues.
Prepare reports to communicate outcomes of quality activities.
Identify training needs and organize training interventions to meet quality standards.
Quality Management Representative (QMR):
Maintaining ISO 9001 Quality Management System.
Conduct Internal Quality audits.
Ensure all Quality Manual are updated.
Prepare quarterly Management Report.
Evaluation of service failures & customers complaints & recommendation.
Coordinate and communication with external bodies on matters relating to quality management system.
Coordinate and support on-site audits conducted by external providers.
Responsible for document quality management systems.
Cindy Teng (EA Reg No: R2090544)
Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)
