**Final designation will depend on candidate’s profile, experience, and selection outcome**
Role Purpose:
The Associate Director / Senior Manager - Quality is responsible for leading the quality control portfolio while driving studio-wide process excellence, operational efficiency, and strategic transformation initiatives.
This role also combines project management, process transformation, and operational governance to ensure high-quality delivery across multiple projects in specialized teams (TSD) & Mobile. The position partners closely with QC Leadership, Production teams, and WWQC stakeholders to standardize processes, optimize workforce utilization, improve delivery effectiveness, and embed a culture of continuous improvement and data-driven decision-making.
Key Responsibilities:
1. QC Program & Portfolio Management
- Manage a portfolio of QC projects across Specialized teams (TSD) & Mobile.
- Oversee planning, execution, and delivery of QC programs ensuring quality, schedule, and scope objectives are met.
- Supervise and guide QC Project Managers, Project Leads, and testing teams.
- Conduct periodic project reviews with QC leadership to evaluate project performance and risk.
- Monitor project KPIs and performance indicators to ensure quality and delivery effectiveness.
- Validate key project deliverables including test strategies, test plans, and automation roadmaps.
2. Strategic Leadership & Transformation
- Drive large-scale transformation initiatives aligned with studio and global QC strategies.
- Partner with QC leadership to define and execute studio-level strategic roadmaps.
- Identify opportunities to improve testing frameworks, tools, processes, and delivery models.
- Adapt QC strategies to evolving game development trends such as GAAS and live operations.
- Interface with WWQC leadership, production teams, and studio management to ensure strategic alignment.
3. Process Excellence & Continuous Improvement
- Lead process re-engineering and simplification initiatives across QC and delivery functions.
- Standardize QC and delivery workflows through defined process journeys and SOPs.
- Identify and prioritize high-impact improvement opportunities across operations.
- Apply Lean Six Sigma methodologies to improve efficiency, quality, and productivity.
- Act as a subject matter expert and mentor on process improvement frameworks.
4. Operational Effectiveness & Workforce Optimization
- Optimize resource planning and workforce allocation across QC projects.
- Anticipate future talent needs based on evolving project and business requirements.
- Partner with HR and Talent Acquisition to address skill gaps and staffing requirements.
- Promote organizational efficiency through pyramid optimization and talent development strategies.
- Support the drive of learning and development initiatives including upskilling and cross-skilling programs.
5. Governance, Metrics & Data-driven Decision Making
- Establish and maintain studio-wide governance frameworks for QC projects.
- Define and track KPIs to measure quality, operational efficiency, and delivery performance.
- Drive adoption of data analytics, dashboards, and reporting mechanisms.
- Provide actionable insights to leadership for strategic and operational decision making.
6. Stakeholder Management & Communication
- Develop communication frameworks to ensure alignment on QC strategy and project execution.
- Collaborate closely with Production, WWQC teams, and studio leadership.
- Provide regular updates and reports to executive leadership on project status and strategic initiatives.
- Facilitate cross-studio collaboration on global QC initiatives and improvement programs.
7. Change Management & Culture Building
- Lead change initiatives to implement new processes, tools, and operational models.
- Promote a culture of innovation, continuous improvement, and quality excellence.
- Organize initiatives such as ideathons and improvement programs to encourage innovation.
- Drive adoption of data-driven problem solving across teams.
8. Automation & Innovation
- Support integration of automation frameworks into QC workflows.
- Collaborate with R&D and global QC teams to pilot and implement new testing technologies and methodologies.
- Continuously explore innovative approaches to improve testing effectiveness and efficiency.
9. People Leadership:
- Lead and mentor managers, leads, and testing teams.
- Provide coaching, career development, and performance management support.
- Identify and develop high-potential talent within the TSD and Mobile projects.
- Foster a collaborative, high-performance team culture.
