Total 73 customer experience manager job vacancies in Quality Assurance / Control category in The Philippines

What we're looking for

• Degree in Food Science, Food Technology, Chemistry, or a related technical discipline
• Minimum 5 years of experience in a quality assurance role, preferably in the food manufacturing industry
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills to work effectively with cross-functional teams
• Knowledge of food safety regulations and quality management systems (e.g. HACCP, ISO 22000)

What you'll be doing

• To supervise the daily operations of the QA laboratory.
• To ensure all QC matters and tests are performed in accordance to the described work instructions
• To verify all QC test records.
• To assist the QA Manager to investigate the root cause of non-conformity in in-coming materials, in-process products and finished products.
• To assist the QA Manager to investigate consumer complaint.
• To assist the QA Manager to carry out research and development work.
• To ensure laboratory equipment are calibrated in accordance to the calibration schedule.
• To assist the QA Manager to evaluate the suitability of raw and packaging material sample from supplier.
• To report any non-conformity in in-comings, in-process products and finished products to QA Manager.
• To participate in internal quality and food safety audits programmes.
• Staying up-to-date with industry regulations and quality standards
• Any other tasks given from time to time by the QA Manager.

1. 2 months contractual bonus
2. Salary increments
3. Medical and Hospitalisation
4. Discounted purchase of company's product.
5. Additional employer's EPF contributions.

Responsibilities:

• Handle customer complaints, returns, and improvement requests; monitor progress and ensure efficient resolution.
• Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings.
• Manage customer requests and maintain relevant customer satisfaction metrics.
• Collaborate with cross-functional teams to resolve quality issues and meet customer requirements, driving product quality improvements.
  

Requirements:

• Minimum Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry and Physics.
• Basic understanding of semiconductor technology.
• >3 years’ relevant experience in module process/integration and/or quality field handling customer.
• Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPAP) and planning/project management is an advantage
• Knowledge of ISO9001/ISO/TS16949 or VDA6.3 standards and audit handling/experience is preferred
• Strong project management skills and ability to plan effectively.
• Excellent communication and negotiation skills; capable of effective collaboration with external partners and customers.
• Proficiency in presentation skills.

ABOUT US

As Southeast Asia's #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We're focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values : Move with urgency because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Assist in preparing, organising, and maintaining audit-ready documentation
• Support the development and updating of Standard Operating Procedures (SOPs)
• Ensure business processes are clearly documented, structured, and consistently maintained
• Identify gaps, missing records, or inconsistencies in documentation
• Coordinate with internal teams to gather required supporting evidence and information
• Maintain proper version control and accuracy of all process documentation
• Support internal audit preparation activities and documentation checks
• Help standardise templates and documentation formats across teams
• Convert unstructured workflows into clear, step-by-step process documents
  

Qualifications :

These are minimum-requirement skills and a ‘must-have’ for the role :

• Strong analytical thinking and ability to work with structured information
• High attention to detail and accuracy in documentation
• Ability to work independently under pressure and meet tight deadlines
• Strong organisational and time management skills
• Excellent written communication skills
• Comfortable handling large volumes of information and documentation
• Ability to stay consistent with repetitive but critical documentation work
• Proactive mindset with strong problem-solving ability

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Strong communication skills with Chinese client and good written English skills

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Strong communication skills with Chinese client and good written English skills

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

A leading financial services organisation is seeking a Compliance & Risk Manager to join its growing team in Singapore.

Working closely with senior stakeholders, you will provide compliance advisory support, oversee regulatory and market conduct matters, conduct monitoring and investigations, and support the firm's AML/CFT, operational risk and governance frameworks.

If you're experienced in AML/KYC and thinking about what's next - this is a high-visibility, high-impact opportunity to take your career to the next level.

Why apply:

• Strong ownership over compliance, AML/KYC processes and controls review
• Leadership runway to progress into Head-of role
• Unique blend of being a Compliance-focused role with exposure to Operational Risk and Governance

Key Responsibilities

• Provide compliance advisory support on regulatory and market conduct matters
• Conduct compliance monitoring, gap assessments and investigations
• Own AML/CFT reviews, transaction monitoring and risk assessments
• Drive risk management initiatives including RCSA, business continuity and outsourcing risk reviews
• Partner with stakeholders on governance, compliance and risk-related projects

Requirements

• 5+ years of compliance, regulatory or risk management experience within financial services. Open to candidates from Insurance/Financial Advisory/Bank/Asset Management
• Strong knowledge of financial advisory regulations and AML/CFT requirements
• Exposure to operational risk, PDPA, business continuity or enterprise risk management is advantageous
• Strong stakeholder management and communication skills

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R22109164 | Valenzuela Alexandra Marie Tolentino

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking an experienced Test Manager to join our dynamic team in Singapore. In this pivotal role, you will lead and oversee all testing activities, ensuring the delivery of high-quality software products that meet our clients' expectations.

What will you do?

• Develop and implement comprehensive testing strategies, plans, and processes to ensure thorough testing coverage.
• Manage and mentor a team of skilled testers, providing guidance, training, and support to enhance their skills and performance.
• Collaborate closely with cross-functional teams, including developers, business analysts, and project managers, to align testing efforts with project requirements and timelines.
• Analyze and prioritize defects, ensuring timely resolution and effective communication with stakeholders.
• Continuously evaluate and improve testing processes, tools, and methodologies to enhance efficiency and effectiveness.
• Monitor testing progress, identify risks, and provide regular status updates to project stakeholders.
• Ensure compliance with industry standards, best practices, and internal quality assurance guidelines.

An ideal candidate possesses:

• Due to security clearance requirements for government-linked projects, this position is open to Singapore Citizens only.
• Proven experience as a Test Manager or a similar leadership role in software automation testing.
• Strong background in software testing methodologies, processes, and tools.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Proficient in test management tools (e.g., TestRail, qTest) and automation frameworks.
• Solid understanding of Agile/Scrum methodologies and their application in testing.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Certification in software testing (e.g., ISTQB, CSTE) is preferred.
• Domain expertise in the relevant industry is a plus.

We are driven by our AEIOU beliefs—Adventure, Excellence,Integrity, Ownership, and Unity—and we seek individuals who embody thesevalues in both their professional and personal lives. We are committed toour Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn careersite.

Key Responsibilities

• Define and implement comprehensive test strategies, test plans, and testing processes & frameworks aligned with corporate guidelines and project objectives
• Establish and continuously improve testing processes, standards, and best practices
• Lead end-to-end test management across SIT, UAT, and other test levels/phases
• Drive test automation initiatives, including rollout and adoption of automation tools and frameworks
• Manage and mentor test teams, both onshore and offshore, providing leadership, supervision, and performance guidance
• Collaborate closely with business stakeholders, project managers, and technical teams to ensure alignment and delivery quality
• Ensure effective defect management, risk identification, and mitigation strategies
• Provide status reporting, metrics, and quality insights to senior management and stakeholders
• Oversee the implementation and optimization of test management tools and platforms

Requirements

• Diploma or Bachelor computer science or IT-related degree
• Minimum 8 years of experience in software testing
• Proven experience in test strategy, planning, and framework design
• Strong stakeholder management and communication skills across business and technical teams
• Demonstrated team leadership and supervisory experience
• Hands-on experience in test automation and/or test management tools implementation
• Strong understanding of SDLC, STLC, Waterfall and Agile methodologies
• Experience in banking or financial services domain is highly preferred
• Software testing certification such as ISTQB Certified Tester Foundation Level

·       Is familiar with the Health, Safety, Environmental Protection and Quality Policy and understands the responsibilities under the Environmental Management System (EMS). In keeping with this and other compliance policies, they understand their duty to report any environmental noncompliance and/or concern to their manager or members of the senior management team (including the highest level of management) either directly or through the open reporting system as per Management System guidelines. 

·       Track and interpret relevant environmental regulations, communicates information to vessels, shore staff and New Build department to ensure compliance with environmental legislations. 

·       Build relationships and consult with regulatory bodies, such as US Coast Guard, etc,

·       Participate in environmental industry associations and committees. 

·       Provide guidance, information, and training on regulatory matters to other departments and sea staff

·       Maintain the legislation register on all upcoming regulatory requirements and looks at trends for the future. 

·       Work with internal stakeholders to position the company for future requirements

·       Drive the implementation of environmental policies and practices onboard and ashore. 

·       Update relevant documents and plans to ensure the most current regulations.

·       Issuing of annual certificates to vessels at completion of monitoring period 

·       Manage the development and employment of systems to ensure compliance, record-keeping, and preparation for: 

o   ISM code certification 

o   ISO standards systems compliance and future certification 

o   Regulatory codes, international regulations 

o   USCG and other relevant national and flag state authority requirements 

o   Documentation, tracking, statistics, and reporting 

·       Perform other duties as required.

·       Liaise with external stakeholders, such as flag states, port authorities, and classification societies, to ensure compliance requirements are met.

·       Maintain positive relationships with regulatory agencies and industry associations to stay informed about changes in regulations and industry standards.

Job Description

• Industry/ Organization Type: Manufacturer – Dairy Products
• Position Title: QA Manager / Senior Quality Manager
• Working Location: Pioneer (Transport provided from Boon Lay)
• Working Hours: 5 days (Mon to Fri: 8:00am – 5.30pm)
• Salary Package: Basic + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Lead site quality and food safety strategy to ensure full compliance with FSSC/ISO 22000, MUIS Halal, SFA/export, customer, and regulatory requirements.
• Manage and coach QA/QC team and work closely with Production, Warehouse, R&D, and Finance to meet quality, safety, and operational goals.
• Own and continuously improve the Food Safety Management System (FSMS), including SOPs/work instructions, HACCP, hazard/risk assessments, validation, and verification.
• Ensure strong GMP, hygiene, allergen control, food defense, and food fraud implementation across operations.
• Lead internal and external audits (certification, customer, regulatory, Halal); act as main audit contact; ensure audit readiness and on-time closure of nonconformities (CAPA).
• Plan and conduct routine inspections and internal audits for Production areas, storage/warehouse, and external production-related areas (e.g., loading bays); identify gaps/risks and drive corrective actions.
• Oversee laboratory and monitoring programs (raw material, in-process, finished goods, environmental); review results/trends; manage OOS/abnormal results; coordinate with internal/external labs and optimize testing cost.
• Act as Food Safety Team Leader for incidents/deviations; lead investigations, decisions, and escalation; manage recall and mock recall exercises and maintain traceability readiness.
• Drive cost control and continuous improvement by monitoring quality costs (rework, waste, disposal, testing, manpower, packaging) and reducing defects, waste, and non-conformities without compromising compliance.
• Plan and deliver training for QA/QC and Production; build annual training plan; assess effectiveness; maintain training and competency records.
• Ensure strong documentation control, recordkeeping, and data integrity; provide quality KPIs and reporting in management reviews.
• Support trials, process changes, and new product development to ensure safe, compliant implementation.
• Handle other ad-hoc tasks as assigned.

APPLY NOW!!!

• Diploma/Degree in Food Science/Food Technology/Microbiology (or related).
• Certified FSSC 22000 / ISO 22000 internal auditor.
• 5+ years QA/QC or Food Safety experience in food manufacturing with FSSC/ISO systems.
• Strong knowledge of FSSC 22000, ISO 22000, HACCP, GMP, MUIS Halal.
• Hands-on experience in audits, inspections, compliance, incident/recall handling, and training.
• Strong leadership, communication, and problem-solving skills; lab trend analysis/cost control is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81796 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min Degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description & Requirements:

Test Program Manager will work closely with the respective stakeholders across the organisation to drive testing Projects which is aligned to organisation's transformation strategy.

Reporting to the Digital Domain Lead, the candidate will ensure the overall successful delivery of all testing services for Cross Border Payments + NPS Enhancements and upgrade Project, change requests and production fixes under Digital domain suite of applications.

The candidate is also expected to manage and ensure the successful delivery of testing services provided by organisation's appointed test service providers, and in accordance with the organization’s standards and processes.

·        Overall accountable and responsible for delivery of testing services one or more applications and/or projects of Digital domain applications.

·        Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing.

·        Works with the testing service providers and other client stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

·        Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

·        Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan.

·        Engages with various client stakeholders(including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.

·        Act as the first point of escalation for any issues raised by client stakeholders, testing service providers.

·        Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.

·        Drive and collaborate with all client stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.

·        Participate and contribute in forums, as required, to drive testing transformation and innovation.

·        Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.

·        Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Requirements:
·        Bachelor’s Degree or Master’s degree in computer engineering or related field.

·        Proven working experience in test delivery or equivalent role with at least 10 to 15 years relevant experience in large and complex organization's preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing.

·        Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.

·        Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.

·        A proven, successful track record of managing shared IT service development and/ or IT Testing Services.

·        Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.

·        Strong attention to details, excellent analytical and problem-solving skills.

·        Experience in managing multiple external testing service providers.

·        Experience in managing multi-cultural, diverse, direct and virtual teams.

·        Must display a high level of professional judgment, commitment, integrity, and teamwork.

·        Excellent client facing, internal communications, written and verbal communication skills.

·       Testing or quality certifications, PMP certifications, ISTBQ and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

• Should have a minimum of 5 years of experience in managing projects in Banking and Finance domain.
• Strong domain knowledge in Digital Domain. Experience in managing testing one or more areas of these domains will be an advantage.
• Experience in various testing tool suites like Tosca, Selenium, Appium, JIRA, Query Surge, LoadRunner/Performance Centre.

Interested candidates, who wish to apply for the above position, please send in your resume ajay.sharma@persolapac.com 

We regret to inform that only shortlisted candidates will be contacted

PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R24123179 (Ajay Sharma)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes setout in the Privacy Policy available at https://www.persolsingapore.com/policies.You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

• Oversee overall quality and safety of food products at Central Kitchen

• Ensure that food products meet standards set by company and regulatory bodies

• Develop and review quality and safety policies

• Conduct and manage regular inspections and audits

• To maintain and improve existing quality control procedures

• Conduct investigations on customers’ feedback

• Validate that all products were made in compliance with established QA protocol

• Ensure that standard operating procedures are adhered to

• Monitor quality standards of products

• Ensure that all activities conform to HACCP & AVA/NEA guidelines

• Supervise and oversee all quality assurance matters

• Product and process development

• Assist in all areas of R&D, product and process development, food tasting

Any other jobs or duties assigned by the Chief Quality Assurance Officer / Manager from time to time