Total 6 job vacancies by Sourceo Pte. Ltd.

Job Responsibilities

• Support the monitoring and oversight of compliance matters across APAC offices in accordance with Head Office policies and applicable local regulations.
• Review and update existing policies in response to changes in laws, rules, and regulatory developments.
• Maintain and ensure the bank’s compliance manual remains current and accurate.
• Follow up on implementation of compliance initiatives and perform duties assigned by the Team Head.
• Monitor and assess the effectiveness of compliance frameworks across designated APAC offices.
• Stay informed on international compliance developments and Head Office policy updates; recommend and track necessary changes across APAC entities.
• Provide advisory support on compliance-related matters (excluding legal advice).
• Review materials and initiatives for adherence to regulatory requirements, including those under the Securities and Futures Act (SFA), Financial Advisers Act (FAA), and relevant banking regulations.
• Conduct on-the-job training for new hires and support broader compliance training programs.
• Undertake additional responsibilities as assigned by the Team or Department Head.

Requirements

• Bachelor’s degree or equivalent; a degree in Law is advantageous but not mandatory.
• Strong working knowledge of banking/financial institution regulatory requirements and recent industry developments.
• Familiarity with SFA, FAA, and regulatory frameworks governing licensing and regulated activities.
• Detail-oriented with strong analytical and problem-solving abilities.
• Practical, hands-on approach with sound judgment and a balanced perspective.
• Ability to perform effectively under pressure in a fast-paced environment.

Responsibilities

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The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Key Responsibilities

• Support the design, implementation, and continuous improvement of IT General Controls (ITGC) and IT controls supporting business operations (e.g., ITACs, IPEs, EUCs).
• Maintain and oversee the IT Risk Control Matrix (RCM) and collaborate with stakeholders to ensure effective control ownership and execution.
• Assist in managing the IT Internal Control Framework, including planning, testing, and reporting of IT process risks and control gaps to provide assurance to stakeholders.
• Partner with internal teams to identify control gaps and recommend process improvements to enhance operational efficiency and effectiveness.
• Collaborate with risk and compliance functions to support initiatives that strengthen IT risk management practices in line with organizational standards and industry best practices.
• Provide guidance to stakeholders on IT and information security controls and obligations.
• Support the coordination and delivery of IT risk and controls awareness or training sessions.
• Assist in IT audits and regulatory reviews, including preparation of documentation and responses to information requests.
• Prepare periodic and ad-hoc reports for management and relevant stakeholders.
• Contribute to process improvements, including opportunities for automation and efficiency enhancements.

Key Requirements

• Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Accountancy, Business, or related disciplines, or equivalent practical experience.
• At least 5 years of relevant experience in IT governance, risk, or internal controls, including exposure to IT control frameworks.
• Working knowledge of system development lifecycle, IT controls, and information security principles.
• Ability to learn new technologies and methodologies in a dynamic environment.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Good organizational and report-writing skills with attention to detail.
• Professional certifications (e.g., CISA, CISSP, CCSP) are advantageous but not mandatory.

A Quality Assurance Engineer at HOPE Technik is vital for maintaining the quality and reliability of products in robotics, automation, and special vehicle projects. This role involves hands-on work in testing, analyzing, and improving products to meet the required standards and specifications.

Key Responsibilities:

1. Quality Testing and Validation:
   

   • Formulate a test plan and thoroughly test products and components to ensure they meet predefined quality standards.
     

   • Develop and implement testing protocols and procedures for various stages of product development.
     

   • Utilize both manual and automated testing techniques.
     

1. Issue Identification and Resolution:
   

   • Identify any defects or inconsistencies in products or processes.
     

   • Collaborate with the product development team to understand product requirements and ensure quality considerations are integrated through out.
     

   • Provide actionable insights and recommendations for resolving quality issues.
     

1. Continuous Improvement:
   

   • Participate in continuous improvement initiatives to enhance product quality and production efficiency.
     

   • Analyse data and feedback to identify patterns and areas for improvement.
     

   • Recommend modifications in products or processes based on findings and industry best practices.
     

1. Documentation and Reporting:
   

   • Maintain accurate records of testing procedures, methodologies, and results.
     

   • Prepare detailed reports on quality assurance activities, findings, and project progress.
     

   • Ensure all documentation is compliant with industry standards and company policies.
     

1. Collaboration and Communication:
   

   • Work closely with other engineering teams, including design, production, and software development, to integrate quality assurance into all phases of the product development lifecycle.
     

   • Communicate effectively with team members, management, and external stakeholders regarding quality metrics, objectives, and outcomes.
     

   • Participate in regular team meetings and provide updates on quality assurance activities.
     

Qualifications:

• Bachelor’s degree in Engineering, Quality, or a related technical field.
  

• Proven experience as a Quality Assurance Engineer or similar role, preferably in robotics, automation, or vehicle engineering.
  

• Strong understanding of quality assurance methodologies, tools, and standards.
  

• Experience with statistical analysis and quality testing tools.
  

• Ability to troubleshoot and provide solutions to quality-related issues.
  

• Excellent attention to detail, problem-solving skills, and organizational abilities.
  

• Effective communication and teamwork skills.
  

• Knowledge of industry-specific regulations and standards is a plus.

The Mission

We are looking for a detail-oriented QA Tester who is obsessed with quality and fueled by a "how can I break this?" mindset. You’ll be the final line of defense between our development team and our users, ensuring that every feature we ship is polished, functional, and intuitive.

What You’ll Do

• Hunt for Bugs: Execute manual and automated test cases across web and mobile platforms to identify, document, and track software defects.

• Collaborate: Work closely with Developers and Product Managers to understand requirements and provide feedback during the design phase.

• Build the Suite: Develop and maintain comprehensive test plans, test cases, and automated test scripts.

• Regress & Verify: Perform rigorous regression testing when bugs are resolved or new features are integrated.

• Advocate for the User: Identify UX friction points that aren't necessarily "bugs" but impact the overall experience.

What You Bring

• Experience: 5+ years in software quality assurance.

• Technical Toolkit: Proficiency with tools like [Jira, Selenium, Postman, Cypress, or Appium].

• API Testing: Solid understanding of RESTful APIs and how to test them.

• Methodology: Familiarity with Agile/Scrum workflows.

• Soft Skills: A "detective" mindset, excellent communication skills, and the ability to explain complex technical issues to non-technical stakeholders.

Bonus Points for...

• Experience with CI/CD pipelines (GitHub Actions, Jenkins).

• Knowledge of SQL for data verification.

• A background in [Specific Industry, e.g., Fintech, Gaming, SaaS].

Roles & Responsibilities

Key Responsibilities

1. Quality Assurance & Process Compliance

• Review and ensure all FM processes, SOPs, EOPs, workflows, and checklists comply with ISO standards, client requirements, and industry best practices.

• Validate that operational activities align with approved procedures and the QMS framework.

• Assist in the preparation, implementation, and improvement of quality assurance policies and guidelines.

2. QMS Support & Continuous Improvement

• Support the Quality Manager in maintaining ISO 9001, ISO 14001, ISO 45001, and SS 564 documentation and compliance.

• Participate in QMS reviews, gap analysis, and process enhancement initiatives.

• Coordinate change management for document revisions, version control, and procedural updates.

3. Audit & Compliance Monitoring

• Assist in planning and conducting internal audits, compliance assessments, and vendor audits.

• Track audit findings, NCRs, and corrective/preventive actions (CAPA) to ensure timely closure.

• Verify vendor service reports, statutory compliance certificates, and maintenance documentation.

4. Data Validation & Performance Monitoring

• Analyse FM performance metrics such as PPM completion, incident response times, SLA compliance, energy consumption, downtime, and operational trends.

• Validate accuracy of CMMS/CAFM entries, inspection logs, permit-to-work records, and maintenance data.

• Prepare QA dashboards and reports for management and clients.

5. Vendor & Contractor Assurance

• Ensure vendor processes, method statements, competencies, and documentation meet QA expectations before work execution.

• Conduct random checks to ensure alignment to contract specifications and safety requirements.

• Review and ensure close-out of service reports, service quality issues, and material compliance.

6. Incident & Risk Governance

• Support root cause analysis for incidents, faults, and non-conformances.

• Track incident trends and recommend preventive measures.

• Maintain accurate records for incident reports, near-miss logs, and risk registers.

7. Documentation & Reporting

• Maintain QA records, audit logs, compliance matrices, risk logs, and QMS documents.

• Prepare weekly/monthly QA reports highlighting issues, recurring gaps, audit results, and corrective actions.

• Ensure documentation readiness for client audits, certification audits, and regulatory inspections.

Requirements

Qualifications

• Diploma/Degree in Mechanical, Electrical, Facilities Management, Quality, or related engineering disciplines.

• ISO 9001 Internal Auditor or Lead Auditor certificate is an advantage.

• Familiarity with TIA-942, SS 564, SS 553, SS 568, and DC/mission-critical standards is beneficial.

Experience

• 2–4 years of experience in FM, building services, QA/QC, industrial operations, or critical infrastructure.

• Experience in data centres or mission-critical facilities is preferred.

• Knowledge of key M&E systems (GRUPS, generator, chillers, switchgear, CRAC/CRAH, BMS) is desirable.

Skills

• Strong analytical and documentation skills.

• High attention to detail and accuracy.

• Able to identify gaps in processes and propose improvements.

• Effective communicator with technicians, engineers, vendors, and clients.

• Proficient in MS Office, CAFM/CMMS, and quality reporting tools (Power BI is a plus).

Location
- Ang Mo Kio