Position/title: M&E Manager (Fortune Global 500 main contractor)

Salary Range: $8,000 – $11,000 monthly

Key Responsibilities:

1. Project Planning & Execution, oversee project planning, scheduling, and execution of M&E works, ensuring delivery within time, budget, and quality parameters.
2. Attend technical and site coordination meetings with clients, Consultants and other stakeholders.
3. Oversee construction activities, ensure site safety, and arrange timely delivery of M&E equipment and materials. Ensure all M&E systems meet required standards, specifications, and regulatory compliance.
4. Develop and manage budgets for M&E aspects of construction projects. Analyse, manage, and track project costs against budget.
5. Lead M&E teams, providing guidance for successful project completion. Manage M&E contractors and subcontractors, including monitoring performance and negotiating contracts.
6. Identify and address potential risks to prevent delays. Develop and manage project schedules to ensure timely completion.
7. Maintain accurate records, including project plans, drawings, and technical specifications. Serve as the primary point of contact for M&E-related matters, addressing client concerns and providing regular updates on project progress.

Requirements:

1. Degree or Diploma in Mechanical, Electrical, or Building Services Engineering, or equivalent.
2. Minimum 8–10 years of relevant experience in M&E coordination or project management within the construction industry, preferably with A1 main contractor companies.
3. Strong technical knowledge of mechanical and electrical systems, including HVAC, plumbing, electrical distribution, and fire protection systems.
4. Excellent project management, leadership, communication, and interpersonal skills. Strong problem-solving abilities and adaptability. Able to work in a fast-paced environment and meet tight deadlines.
   
   We regret that only short-listed candidates will be notified.

Registration No. R26162007

EA License No. 25S3022

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

External Managers Department
The External Managers Department seeks to identify and develop relationships with the best breed of global investment managers to benefit GIC at large, and at the same time capturing investment opportunities to outperform our benchmarks.

What impact can you make in this role?
We are looking for a suitable candidate to join the Global Markets Team as a Portfolio Manager. The candidate will be part of the investment team which invests in funds run by external managers. Portfolio manager responsibilities include providing thought leadership on portfolio construction, conducting new manager selection and strategy due diligence, as well as structuring and monitoring existing fund investments.
 
While the role will be focused on discretionary macro, fixed income and agency mortgage strategies, the candidate may also get exposure to other strategies including relative value and commodities.

The role will be based in Singapore.

What will you do as a Portfolio Manager?
•Sourcing and performing due diligence on prospective external fund managers, including meeting managers and their teams, conducting reference checks, performing qualitative manager and strategy analysis, and performing quantitative track record analysis
•Monitoring existing investments, including having regular updates with managers, highlighting key matters to the Investment Committee, constantly re-evaluating original investment thesis and making timely recommendations
•Performing quantitative and qualitative analyses on portfolios and leading discussions on portfolio innovations including portfolio construction, trade structuring and risk management
•Performing strategy level analysis, including periodic research, portfolio risk analysis, and surfacing macro insights to the team and GIC at large
 
What qualifications or skills should you possess in this role?
•4 to 7 years of fund allocator experience in macro investing and/or fixed income capital markets experience 
•Strong financial modelling and / or programming skills with excellent analytical ability, strong writing, and communication skills  
•Be highly motivated, intellectually curious and adept at multi-tasking
•Independent thinker who is able articulate his/her views well, both in verbal and written form
•Strong team player who is comfortable in fostering new internal and external relationships

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please email grphrodtaops@gic.com.sg at any point of the application or interview process if adjustments need to be made due to a disability.

Learn More
Learn more about our External Managers Department here: https://gic.careers/group/external-managers-department/

To be considered for the role, please submit a formal application through the GIC Careers site at
https://careers.gic.com.sg/job-invite/16678/

Company Overview

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. strives to be the leading specialist in delivering quality talent for Real Estate, Property, Development, and Construction sectors with a holistic approach.

Job Summary

Our client is looking for you to lead day-to-day operations of a major shopping mall and mixed-use asset, managing M&E systems, tenant coordination, and asset improvements to enhance operational performance and tenant experience.

Responsibilities

• Oversee daily operations of a large-scale retail-led development to ensure smooth functioning and tenant satisfaction
• Manage building services and M&E systems to maintain uptime, regulatory compliance, and optimal performance
• Lead internal teams and external contractors to deliver effective facilities management and maintenance services
• Serve as the primary contact for retail tenants, coordinating fit outs, handovers, and ongoing tenant relations
• Drive operational improvements and support asset enhancement projects to increase asset value and efficiency
• Ensure compliance with statutory regulations, safety standards, and standard operating procedures (SOPs)
• Manage budgets, service contracts, and vendor performance to optimize cost efficiency and service quality

Required competencies and certifications

• Minimum 5 years of experience managing shopping mall or retail-led mixed-use assets
• Proven background in property ownership, development, or property management companies
• Demonstrated expertise in managing retail tenants and fit out processes
• Strong working knowledge of building services and mall operations
• Ability to lead teams and engage directly with stakeholders in a confident, hands-on manner

Preferred competencies and qualifications

• Degree in Building Services, Engineering, Estate Management, or a related field

Other Information

• Opportunity to own a high-profile retail asset with visible impact on operations and tenant experience
• Exposure to asset enhancement and value-add initiatives with strong long-term career progression

Contact: abeattie@goughrecruitment.com.hk for confidential discussions

Data collected will be used for recruitment purposes only, in accordance with the Personal Data (Privacy) Ordinance. Only shortlisted candidates will be notified.

Drives revenue, oversees daily operations, and leads staff

Daily Operations

Workflow Coordination: Oversee the opening and closing of the salon, daily appointment scheduling, and walk-in traffic.

Hygiene Compliance: Enforce strict adherence to health, safety, and sanitation regulations mandated by the Singapore Ministry of Health (MOH) and the National Environment Agency (NEA).

Facility Management: Ensure equipment is properly sterilized and maintained, and the salon environment remains clean and inviting

Staff Management & Leadership

• Manpower Planning: Develop staff rosters, manage shift allocations, and ensure adequate manpower coverage during peak hours and weekends. [1, 2]
• Recruitment & Training: Hire, onboard, and train new stylists, beauticians, and front-desk staff. [1]
• Performance Tracking: Set sales targets, evaluate employee performance, and provide coaching to improve technical skills and service standards

Business Development & Financials

• Sales Targets: Monitor daily/monthly sales performance and implement strategies to increase revenue and profitability.
• Inventory Control: Track stock levels of hair/beauty products, order supplies, and manage vendor relationships.
• Marketing & Promotions: Execute in-store promotions and manage digital/social media campaigns to attract new customers and drive repeat visits

Customer Relations

• Service Excellence: Ensure clients have a premium, seamless experience from the moment they book to when they leave.
• Conflict Resolution: Handle customer feedback, address inquiries, and resolve escalated complaints professionally

Proven experience in salon management or a similar managerial role.

Strong knowledge of the beauty and salon industry.

Exceptional leadership and team management skills.

Excellent communication and interpersonal abilities.

Business acumen, including budgeting and financial analysis.

Proficiency in salon management software and Microsoft Office.

Customer-focused with a commitment to delivering a high level of service.

Organizational and problem-solving skills.

A strategic role responsible for overseeing end-to-end purchasing, managing supplier relationships, and driving cost-optimization initiatives

Key Responsibilities

• Sourcing & Supplier Management: Identify, evaluate, and qualify vendors. Build strong partnerships and conduct regular vendor performance evaluations.
• Contract Negotiation: Lead negotiations for pricing, delivery terms, and service-level agreements (SLAs). Collaborate with legal and finance stakeholders to finalize contracts.
• Cost Optimization: Develop and implement strategic procurement plans designed to deliver targeted savings, reduce expenses, and meet financial targets.
• Risk & Compliance: Monitor market trends, assess supply chain risks, and ensure compliance with internal corporate governance and local/regional regulations.
• Data & Analytics: Track Key Performance Indicators (KPIs) and prepare periodic procurement reports to support management decision-making

Core Duties and Responsibilities

• Strategic Sourcing: Develop procurement strategies aligned with organizational goals. Identify and evaluate reliable suppliers and vendors, locally and globally.
• Contract Negotiation & Management: Lead tendering processes (RFI/RFP), compare proposals, and negotiate advantageous pricing, delivery, and payment terms.
• Budget & Cost Control: Manage departmental budgets, track market trends, and identify cost-saving opportunities without compromising on quality or operational needs.
• Vendor Performance: Monitor and conduct regular supplier evaluations to guarantee service reliability and adherence to technical specifications.
• Compliance & Risk Management: Ensure that purchasing activities comply with company policies, local legal frameworks, and regulatory requirements. Mitigate supply chain and contract risks.
• Cross-functional Collaboration: Work closely with Finance, Legal, Operations, and Engineering teams to support project execution.

• Develop and implement procurement strategies that align with organisational goals
• Manage the procurement process from requisition to purchase order, ensuring compliance with policies
• Negotiate contracts with suppliers to secure favourable terms and pricing
• Monitor supplier performance and conduct regular evaluations to ensure quality and reliability
• Collaborate with internal stakeholders to identify procurement needs and develop specifications
• Maintain accurate records of procurement activities and prepare reports for management
• Stay updated on market trends and changes in the procurement landscape
• Lead and mentor procurement staff, fostering a culture of continuous improvement

Job Responsibilities:

·       Partnered with cross-functional stakeholders to oversee risk and control registers, incident management, process reviews, and control gap assessments.

·       Managed third-party and outsourcing risk governance, ensuring compliance with internal risk frameworks, policies, and procedures, including review of risk assessments conducted by second-line functions.

·       Conducted risk assessments for business initiatives, projects, and change programs to identify and mitigate operational risks.

·       Performed control testing and assurance reviews to evaluate the design and operating effectiveness of key controls.

·       Promoted operational risk awareness and supported the development of a strong risk and control culture across the organization.

·       Contributed to enterprise risk management initiatives and projects impacting governance, risk, and compliance frameworks.

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Degree in a related discipline

·       Minimum 3 years of relevant risk experience

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117

Company Overview

One Education Singapore is a leading international education service provider based in Singapore, supporting students from early childhood through university with personalized academic and pathway planning across Singapore and global destinations.

Job Summary

You will support students’ academic journeys by monitoring progress, coordinating with teachers and consultants, and maintaining detailed student development records to ensure their growth and success.

Responsibilities

• Monitor students’ academic progress, performance, and development goals systematically to ensure timely interventions
• Collect, organize, and analyze report cards, teacher feedback, assessments, and academic records to identify trends and insights
• Build and maintain comprehensive student growth portfolios documenting academic and personal development
• Identify students’ strengths, challenges, and potential academic risks to inform support strategies
• Prepare periodic progress reports and student development summaries for stakeholders
• Communicate regularly with parents, teachers, and internal consultants to align on student needs and progress
• Assist in developing, implementing, and tracking academic action plans to support student achievement
• Perform additional duties assigned by management to contribute to team and organizational goals

Required competencies and certifications

• Bachelor’s degree or higher

Preferred competencies and qualifications

• Graduates from NUS, NTU, or other reputable universities
• Background in IB, AP, IGCSE, A-Level, or international education systems
• Strong analytical, organizational, and report-writing skills demonstrated through academic or professional work
• Excellent written and verbal communication skills in English; proficiency in Chinese is an advantage
• Passion for education and commitment to long-term student development
• Ability to independently manage multiple student cases and prioritize tasks effectively

Other Information

Benefits

• Flexible working hours and environment
• Performance and accountability-focused culture
• Team lunches, gatherings, and social activities
• Exposure to international education and university admissions
• Opportunities for professional growth and career development
• Meaningful work that positively impacts students and families

关于岗位

负责长期跟进学生的学习情况、成长进展及学术规划，与教师及顾问团队协作，帮助学生实现阶段性学习目标，并建立完整的成长档案与学术发展记录。

岗位职责

• 系统性跟进学生学习进度、学术表现及成长目标
• 收集、整理及分析成绩单、学校报告、老师评语及测试成绩
• 建立并维护学生成长档案
• 分析学生优势、挑战及潜在风险
• 定期撰写学习进展及成长总结报告
• 与教师及顾问团队保持沟通
• 协助制定学习计划并追踪落实
• 完成公司安排的其他相关工作

任职要求

• 本科及以上学历
• NTU、NUS或其他优秀大学毕业者优先
• 欢迎优秀应届毕业生
• IB、AP、IGCSE、A-Level背景优先
• 优秀的逻辑分析、归纳总结及报告撰写能力
• 良好的中英文沟通能力
• 热爱教育行业，愿意长期发展

为什么加入 One Education

• Flexible Working Hours（灵活工作时间）
• Flexible Working Environment（灵活工作环境）
• 重视成果与责任，而非形式化管理
• 年轻、有活力、扁平化团队
• 定期团队聚餐、下午茶及团队活动
• 接触国际教育及升学规划领域
• 帮助学生成长，创造真实价值

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Payments Transformation Manager with experience in payments related technology / initiatives for our client in Singapore which is a leading global investment bank.

What you can expect:

The role will sit within ITGPST (International Technology and Global Payments Solutions Technology) APAC Strategy and Innovation function, which works with Application Managers, Enterprise Control functions and COOs across the line of businesses to establish Payments Technology Strategy.

You will oversee the analysis of internal and external change drivers and curating forward looking technology strategy for Payments flows across the region.

What you will do:

• Manage senior stakeholders communication and reporting.
• Analyse current state of technology across payment products for 12 APAC Markets.
• Develop and socialize 3, 5 and 10 year technology strategy articulating change drivers and innovation opportunities.
• Drive risk engagement & management and issue identification;
• Foster the Identify, Escalate, Debate risk culture.
• Assess regulatory (eg MAS, HKMA, CBRC, OJK, RBI, etc) changes impacting technology and operations and drive related risk mitigation program with required stakeholders.
• Identify opportunities for enhancing or streamlining execution of technology management processes; partner across multiple divisions to execute.
• Assist business and process owners with identifying the most significant risks including Audit Issues, Self-Identified Audit Issues, Compliance Identified Audit Issues, Regulatory Issues
• Practice and promote good risk culture and risk management within ITGPST, leading participation in technology strategy activities.

Your background:

• Individual with Banking/Payments domain experience.
• Bachelor’s degree in IT with minimum 5-7 plus years of experience.
• Relevant experience in executing Product Owner or Business Analysis functions within Banking IT/Finance IT domain.
• Knowledge of APAC regulations, payment products & understanding of regulatory risk management preferred.
• Ability to ask right questions, conduct deep dives and communicate with relevant stakeholders are the most important, desired skills.

About the Role

This is a dual-property role covering both Furama Riverfront and Furama City Centre. At Furama Riverfront, we are curating a lifestyle destination at River Valley / Tiong Bahru — a synergistic mix of F&B, wellness, and lifestyle tenants designed to serve hotel guests, neighbourhood residents, and families, while driving traffic to the hotel. Furama City Centre adds a complementary urban commercial and retail leasing dimension to the portfolio.

This role manages the full tenancy lifecycle across both properties — from prospecting and negotiation through to tenant performance management, renewals, and lease administration. The incumbent works closely with external agents to secure tenancies and acts as the primary landlord representative, building relationships that sustain long-term occupancy and asset quality.

We value relationship-driven tenancy management — the ability to build trusted, long-term partnerships with tenants and agents that go beyond transactional lease execution.

Key Responsibilities

Tenancy Leasing & Curation

•      Source and evaluate prospective tenants aligned with the lifestyle hub brief and hotel synergy objectives across both properties.

•      Work with external real estate agents to secure new tenancies, managing agent relationships and coordinating viewings and proposals.

•      Lead lease negotiations for new tenancies, expansions, renewals, and surrenders.

•      Plan and implement the desired trade mix for assigned properties in consultation with the Investment Portfolio Manager.

•      Make recommendations to management on tenant suitability of fit based on concept, financial standing, and track record.

Tenant Relationship Management

•      Serve as the primary point of contact for all tenants on leasing and tenancy matters across Furama Riverfront and Furama City Centre.

•      Build and maintain strong, trust-based landlord-tenant relationships to support occupancy stability and long-term retention.

•      Attend to tenant feedback, operational concerns, and escalations in a timely and professional manner.

•      Monitor tenant sales performance (GTO) and work collaboratively with tenants to address underperformance.

Lease Administration & Compliance

•      Prepare and manage all tenancy documentation including Letters of Offer, Lease Agreements, Novation Agreements, and Deeds of Surrender.

•      Ensure proper execution of lease documents, receipt of deposits, and stamp duty compliance.

•      Monitor lease expiry pipeline and proactively manage renewals to minimise vacancy risk.

•      Handle arrears management and ensure timely recovery of outstanding payments.

•      Coordinate fit-out, handover, and reinstatement processes with building management and facilities teams.

Reporting & Asset Performance

•      Prepare and maintain monthly tenancy schedules, vacancy reports, and occupancy dashboards for both properties.

•      Track and report on GTO sales, prospecting pipeline, renewals, and lease compliance.

•      Support budget preparation, rental forecasting, and re-forecast exercises.

•      Provide regular updates to the Investment Portfolio Manager on leasing activity and asset performance.

Requirements

•      Minimum 5 years of experience in retail or commercial tenancy / leasing management, preferably on the landlord side (property owner, REIT, mall operator, or property management company).

•      Proven track record managing a portfolio of tenants through the full tenancy lifecycle.

•      Solid understanding of lease documentation processes: LOO, LA, Novation, Deed of Surrender, e-stamping, and stamp duty.

•      Experience in GTO monitoring, tenancy mix planning, and vacancy management.

•      Comfortable working with external real estate agents and managing agent relationships to source and secure tenancies.

•      Strong interpersonal and negotiation skills; able to manage tenant and agent relationships with professionalism and authority.

•      Proficient in tenancy reporting and comfortable with budgets, forecasts, and variance analysis.

•      Diploma or Degree in Business, Real Estate, Property Management, or a related discipline.

•      A real estate agency licence is not required for this role.

Candidates from structured property management environments (REITs, mall operators, property owners) are strongly preferred. We are looking for someone who thinks like a landlord — focused on asset quality, tenant fit, and long-term relationship management.

What We Offer

•      An opportunity to shape leasing initiatives across the Furama group, with work travel to our international properties in Sydney, Kuala Lumpur, Bali, and Bangkok.

•      Direct exposure to asset management decision-making, reporting to the Investment Portfolio Manager.

•      Opportunity to participate in acquisitions and asset enhancement initiatives (AEI) as part of buy-side and owner-side work, as part of career progression.

•      Flexible work arrangement with work-from-home; on-site presence required for viewings and collaboration with other teams as necessary.

•      A collaborative environment within the Furama Hotels International group.

Job Description

This role supports the organisation’s capability development agenda by implementing and managing HR development initiatives including learning and development programmes, engagement activities, and core HR management processes.

Responsibilities

• Training: Support the end‑to‑end L&D cycle including programme curation, vendor sourcing, enrolment, and post‑programme evaluation.

• Competency Development: Support the implementation of capability development (i.e. competency development) initiatives.

• Staff Induction: Support staff induction/onboarding.

• Engagement: Support employee engagement events (e.g. townhalls), including the design, communications and operations.

• HR Ops: Undertake any other ad-hoc HR duties or projects as assigned, contributing flexibly and adaptively to the broader goals of the HR department to enhance employee experience and operational efficiency.

Requirements

• Relevant HR experience.

• Experience with Workday, competency development, and collateral design (e.g. Canva) would be advantageous.

• Good stakeholder management and communication abilities

• Excellent coordination and project management skills to prioritise, meet deadlines and work under pressure.

Contract Duration: 1 year (immediate start)

Working Arrangement:
Mondays to Fridays: 8.30 am to 6.00pm

Salary: $3,500 to $5,000 (depending on experience)

Location: Middle Road

EA License No.: 96C4864
Reg. No.: R26161270 JOEY TAY YI TING

The client is a HNW insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are expanding their sales support team (north asia client coverage).

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers requirements and enquiries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Knowledge and understanding of insurance products
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112

The above position plays a key role in maximising hotel revenue and profitability by supporting the development and execution of pricing, distribution, and inventory strategies. Working closely with the Director of Rooms & Revenue, this role ensures optimal business mix, accurate forecasting, and effective use of revenue management systems and distribution channels.

Revenue Strategy & Analysis 

• Assist in developing and implementing pricing and yield strategies to maximise room revenue, market share, and profitability. 
• Conduct daily, weekly, and monthly analysis of hotel performance, competitor benchmarking, and market demand. 
• Support the preparation of accurate revenue forecasts and budgets. 

Inventory & Pricing Management 

• Monitor and adjust room inventory and rate strategies across all distribution channels(brand website, OTAs, GDS, corporate accounts). 
• Ensure rate parity and distribution accuracy across all platforms. 
• Support group pricing decisions and evaluate displacement analysis for large bookings. 

Systems & Reporting 

• Maintain and optimize revenue management systems (RMS), channel manager, and PMS data accuracy. 
• Prepare and present regular performance reports, including pickup pace, segment mix, and booking trends. 
• Track and report on key KPIs such as ADR, RevPAR, Occupancy, and Market Penetration Index. 

Collaboration & Communication 

• Work with Sales & Marketing teams on promotions, campaigns, and packages to drive demand. 
• Coordinate with Reservations and Front Office to ensure smooth execution of pricing and inventory strategies. 
• Support Director of Rooms & Revenue in strategy meetings and provide insights for decision-making. 

Qualifications 

• Bachelor's diploma or degree in Hospitality Management, Business Administration, Finance, or related field 
• Minimum 2-3 years of revenue management experience in hotel or hospitality sectors
• Proven experience with revenue management software and systems (e.g., IDeaS, Duetto, or similar platforms) 
• Strong analytical and financial modeling skills with proficiency in Excel and data analysis 
• Solid understanding of hotel operations, rate structures, and distribution channels 
• Excellent communication and presentation skills 
• Strong organizational and time management abilities with attention to detail 

We are seeking an experienced and results-oriented Manager to oversee the daily operations, customer service, sales, and overall business performance of our domestic helper employment agency. The ideal candidate will be responsible for managing the retail office, supervising staff, coordinating helper placements, and ensuring excellent service delivery to employers and domestic workers.

Key Responsibilities

1. Business & Operations Management

• Manage the day-to-day operations of the employment agency
• Ensure smooth processing of domestic helper recruitment, placement, transfer, and deployment
• Oversee work permit, employment documentation, and administrative processes
• Ensure compliance with all relevant regulations and company policies
• Develop and improve operational procedures for efficiency and service quality

2. Sales & Customer Relationship Management

• Meet sales and placement targets set by management
• Handle customer inquiries and provide professional consultation to employers
• Recommend suitable domestic workers based on employers’ requirements
• Manage customer feedback, complaints, and service recovery
• Build long-term relationships with customers to encourage referrals and repeat business

3. Retail Office Management

• Oversee daily office operations and customer service activities
• Ensure the office is well-maintained, organized, and professionally presented
• Monitor appointment scheduling, customer follow-ups, and documentation
• Manage office supplies, equipment, and facilities

4. Staff Leadership & Development

• Supervise consultants, customer service officers, administrators, and support staff
• Conduct staff training and performance reviews
• Prepare work schedules and manpower planning
• Foster a positive, productive, and customer-focused work culture

5. Recruitment & Helper Management

• Coordinate with overseas recruitment partners and agencies
• Monitor helper arrivals, transfers, training, and deployment schedules
• Ensure proper matching between employers and domestic workers
• Support dispute resolution and replacement arrangements where necessary

6. Compliance & Regulatory Management

• Ensure compliance with Singapore employment agency regulations and procedures
• Maintain proper records and documentation
• Support audits, reporting, and licensing requirements
• Ensure confidentiality and professional handling of personal information

7. Reporting & Business Performance

• Prepare sales, placement, and operational performance reports
• Track KPIs and business targets
• Identify opportunities to improve revenue, efficiency, and customer satisfaction
• Assist management in business development and growth initiatives

Requirements

• Diploma or Degree in Business Administration, Management, Human Resources, or related field
• Experience in employment agency, manpower services, recruitment, or customer service management preferred
• Strong leadership, sales, and operational management skills
• Good communication and interpersonal abilities
• Knowledge of domestic helper recruitment processes is an advantage
• Familiarity with MOM employment agency regulations is preferred
• Proficient in Microsoft Office and basic business systems

Responsibilities:

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Preparing and presenting employee reviews.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and securityrules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Completing tasks assigned by the general manager accurately and efficiently.

Requirements:

• Stable work history.
• Must be self-motivated and possess the desire for self-development.
• Have the ability to work autonomously when required.
• Be a team player.
• Be dedicated to customer satisfaction and a great customer experience.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.