Total 5,591 qa manager job vacancies in Others category in The Philippines

Trade Finance, Assistant Manager (Maritime/Trading)

Our client is a well-established international business with operations across multiple regions, and is looking to hire a Trade Finance & Treasury professional to support their commercial and treasury activities from Singapore.

Key Responsibilities

• Manage the end-to-end execution of trade finance transactions, ensuring timely processing and settlement of commercial activities.
• Administer and monitor trade finance instruments including Letters of Credit (LCs), Standby Letters of Credit (SBLCs), Bank Guarantees, documentary collections and trade loans.
• Review and coordinate shipping, trade and banking documentation to ensure compliance with contractual and financing requirements.
• Liaise closely with commercial, operations, legal, counterparties and banking partners to facilitate smooth transaction execution.
• Manage daily treasury operations including cash positioning, liquidity monitoring, funding requirements and payment execution.
• Prepare cash flow forecasts and support working capital management across the business.
• Monitor utilisation of banking facilities and ensure compliance with internal controls and financing arrangements.
• Act as a key point of contact for relationship banks on operational matters, account maintenance, KYC reviews and facility documentation.
• Support the renewal and administration of trade finance and banking facilities.
• Assist with foreign exchange settlements and treasury-related transactions where required.
• Support external audits, internal reporting and treasury governance requirements.
• Identify opportunities to improve processes, controls and operational efficiency across trade finance and treasury activities.

Key Requirements

• Degree in Finance, Accounting, Business or a related discipline.
• Approximately 5-8 years of relevant experience within trade finance, treasury or banking operations.
• Prior experience within a commodity trading, shipping, logistics or asset-intensive business environment is a requirement.
• Strong understanding of trade finance instruments including Letters of Credit, Bank Guarantees, documentary collections and trade loans.
• Experience working directly with banks and managing banking relationships.
• Good understanding of cash management, liquidity planning and treasury operations.
• Familiarity with international trade settlement processes and working capital financing structures.
• Strong attention to detail with the ability to manage multiple transactions simultaneously.
• Effective communication and stakeholder management skills.

Our client, a well-established international bank with a strong presence in Asia, is seeking an experienced Senior Premier Team Manager to join the team. This role offers the opportunity to drive business growth, lead a team of Offshore Relationship Managers and strengthen customer relationships within a stable and reputable organization.

about the job

• Lead, mentor and develop a team of Offshore Relationship Managers to achieve business objectives.
• Oversee client acquisition, retention and portfolio growth by implementing effective relationship management and sales strategies.
• Drive sales performance through targeted initiatives, cross-selling opportunities and delivery of personalized financial solutions.
• Ensure adherence to banking regulations, internal policies and risk management guidelines across all client engagements.
• Monitor team performance, analyze sales reports and implement action plans to achieve revenue and profitability targets.

skills and experience required

• Bachelor's degree in any discipline.
• Minimum 8 years of experience as a Premier Banking Manager focusing on the North Asia market.
• Strong leadership, coaching and team management skills.
• Possesses strong knowledge of bancassurance, investment products and wealth management solutions.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. He/She will also assist with all related planning, coordination, staffing and administration of daily operations. He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and smooth operationalisation at the institutional level.

Primary Responsibilities and Duties (80%)

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Escalate issues to Institution Lead, Group Hospitality if necessary
• Oversee daily operations, attend to user department requests and troubleshoot issues with vendor (if any)
• Raise Purchase Requests/ Purchase Orders for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked, accounted for and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads on the actions to be taken for non-performance
• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Assist Institution Lead to collate required expenses during the annual and multi-years budgeting exercise
• Ensure budget is utilised according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations
• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Secondary Responsibilities and Duties (20%)

• Monitor and ensure all vendors and service providers adhere to the house rules.
• Take on and assist in projects and ad-hoc assignments.
• Develop and counsel staff.  Conduct briefings with department’s supervisors along with service partners, always maintaining open channels for communication and feedback.
• Supervise various operations as and when required.
• Perform any other duties assigned by the Reporting Officer.

Requirement

• Recognised Degree, preferably in contract management in Healthcare / Hotel Setting / Horticulture, Certified Practicing Horticulturist (CPH), or related field

• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative
• Record of good leadership and project management

☑ Near MRT

☑ High Bonuses

☑ Family Friendly Environment

Job Scope

• Oversee IT vendor management by managing risks, ensuring compliance with regulatory, security, and legal requirements, and conducting regular audits and assessments.
• Manage contracting processes and vendor costs, ensuring agreements align with business focus, budgets, and regulatory standards.
• Track and analyze vendor performance against KPIs and SLAs, driving continuous improvements and maintaining strong vendor relationships.
• Collaborate with internal stakeholders to align vendor management practices with business objectives and provide detailed reports on vendor performance and risks to senior management.

Requirements

• Degree in Business Administration, or a related field, with at least 5 years of experience in IT vendor management or procurement.
• Strong understanding of regulatory and legal requirements related to IT vendor management and experience managing vendor performance and dispute resolution.
• Proven analytical and problem-solving skills, with the ability to assess vendor performance, develop improvement plans, and proactively manage risks.

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

KEY RESPONSIBILITIES

1.      IT Operations &Application Management

·       Lead and manage the overall operations of the IT Department.

·       Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.

·       Ensure critical business systems remain available, stable, and secure.

·       Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.

·       Perform monthly SPSI data downloads and system closing activities.

·       Troubleshoot application issues and provide first-level support; escalate unresolved issues to HQ IT teams or vendors when necessary.

·       Manage software licensing, user access controls, and application role administration.

2.      Programming & System Development

·       Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.

·       Support system integrations between SAP and other enterprise applications.

·       Design and develop reports, dashboards, data extraction tools, and workflow automations.

·       Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.

·       Participate in software testing, deployment, and version upgrades.

·       Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.

3.      Infrastructure, Network & Security Management

·       Oversee company LAN/WAN infrastructure, network performance, and connectivity.

·       Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.

·       Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.

·       Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts

·       Ensure IT assets, hardware, software, and licenses are properly managed and controlled.

4.      Cybersecurity, Risk & Compliance

·       Promote secure and responsible use of information assets across the organization.

·       Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls

·       Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes

·       Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.

·       Coordinate security assessments, vulnerability remediation, and risk mitigation activities.

5.      Project Management& Continuous Improvement

·       Plan, manage, and deliver IT projects from initiation through implementation.

·       Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.

·       Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.

·       Prepare project proposals, business cases, budgets, and implementation plans.

·       Drive continuous improvement initiatives and digital transformation projects.

6.      Vendor & Stakeholder Management

·       Serve as the primary liaison between local users, HQ IT teams, and external vendors.

·       Coordinate hardware maintenance, software support agreements, and managed service providers.

·       Manage vendor performance, contracts, renewals, quotations, and service delivery.

·       Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.

7.      Budget & Asset Management

·       Prepare and manage annual IT budgets.

·       Monitor IT expenditures and ensure cost-effective utilization of resources.

·       Coordinate with Finance teams on budgeting, forecasting, and procurement activities.

·       Manage IT inventory, software subscriptions, and asset lifecycle planning.

8.      User Support &Shared Services

·       Provide IT shared services and technical support to internal users.

·       Act as backup IT Administrator when required.

·       Lead helpdesk activities and ensure timely resolution of user issues.

·       Conduct user training and promote technology adoption across the organization.

REQUIREMENTS

·       Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.

·       Minimum 5 - 8years of IT management experience.

·       Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.

·       Experience supporting enterprise applications and business intelligence systems.

·       Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.

·       Programming or scripting experience in one or more – SQL; Python; JavaScript; PowerShell; VB.NET/C#; and API Integration Technologies.

·       Experience in system integration, workflow automation, and business process optimization.

·       Strong leadership and stakeholder management capabilities.

·       Excellent analytical and problem-solving skills.

·       Effective communication and project management skills.

·       Ability to work independently while collaborating with regional and global teams.

·       Strong customer-service orientation and commitment to operational excellence.

Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Ultima Card Relationship Manager is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.

Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.


Responsibilities:

• Client Account Management.

• Review customer needs and asset allocation, pro-actively engage with the customer to validate the understanding of the needs.

• Advise customers to enrich the relationships by mobilizing additional funds and sell other fee based products/services based on the current and future customer needs.

• Review product penetration for the assigned client base, identify potential customers who can be sold tailored products to enhance product penetration.

• Ensure coverage of all relationships through customer engagements, risk profiling and financial planning.

• Organize customer events to enhance customer bonding.

• Acquire new customers through converting referral leads.

• Compliance, Risk & Controls.

• Ensure that KYC/AML and other compliance norms are strictly adhered to.

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 2-5 years relevant experience

• Ability to manage relationships both internal and external; Ability to prioritize

• Mandatory certifications as required for selling financial products

Education:

• Bachelor's/University degree or equivalent experience

ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.

ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what is important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.

ABOUT THE ROLE
The Portfolio Manager-Trader will assist with the management and implementation of Parametric's client portfolios and day-to-day trading, including overlay strategies and physical equity portfolios across Asia-Pacific markets.

This role serves as a second director of the Parametric Singapore legal entity and must be a registered representative.

PRIMARY RESPONSIBILITIES

• Engage in the day-to-day management and implementation of Parametric’s client portfolios across multiple asset classes, including futures, swaps, options, FX, equities, and fixed income.
• Maintain day-to-day relationships with a wide range of external brokers.
• Execute trades across all asset classes
• Construct optimized portfolios for separately managed accounts, construct custom benchmark data, monitor index changes and corporate actions.
• Generate client reports and respond to client requests for analysis
• Interact across teams including Technology, Research, Marketing, Customer Services, and Operations
• Engage in process improvement and technology development efforts and other special projects across the global business
• Conduct in-depth market and instrument analysis to support investment decisions.
• Contribute to the production of research white papers, market insights, and other thought leadership relevant to overlay and implementation strategies in Asia.
• Identify and implement improvements in efficiency, control, and process automation within the investment workflow.
• Maintain high standards of operational risk management, including trade approvals, error monitoring, and documentation.
• Stay current on macroeconomic developments, regulatory changes, and investment trends across the Asia-Pacific region.
• Participate in internal and external meetings, with periodic travel required within the region

JOB REQUIREMENTS

• Bachelor’s degree or equivalent required; MSFA or CFA charter designation highly preferred
• Individuals performing key functions in a fund management company, such as portfolio construction and allocation, research and advisory, business development and marketing or client servicing are required to be represented (licensed) (expectation that continued employment is contingent upon passing licensing exam)
• Between the two founding front-office hires, employees must have a total of: 5 years fund management and 5 years dealing experience. Expect one person to hold fund license and one person to hold dealing license.
• 5+ years of relevant experience in asset management, consulting, trading, or portfolio management, preferably all with exposure to Asian markets.
• Perform daily work with a focus on risk management in a highly-collaborative team environment.
• Thorough understanding of market structures and settlement requirements, with a strong commitment to continue to expand personal knowledge of the financial markets.
• Strong understanding of listed derivatives, OTC instruments, ETFs, and equity portfolio implementation.
• Familiarity with Asia-Pacific market structures, trading practices, and regulatory environments.
• Exceptional communication, organizational, and time-management skills.
• Ability to operate independently and collaboratively in a dynamic, fast-paced environment.
• Proficiency with Bloomberg, Newport, FX Connect and other trading and portfolio management tools.
• Fluency in English required; proficiency in additional languages are a plus.
• Ability to code VBA, SQL and Python a plus

Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Job Description & Requirements

The Assistant Banquet Manager works closely with the F&B Manager/Director to perform office administrative functions and operation service task for the all F&B Department and ensures that all SOP standards are met.

Key responsibilities

• To monitor restaurants and banquet operations stocks and/or inventory such as menus, tent cards etc and ensure they are in good condition for F&B operations team and guests to use.
• Transmits any orders or decisions taken by the F&B Manager promptly to team members as per instructions such as executing all in-house and third party outlets’ promotions or corporate initiatives.
• Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
• Take care of F&B services and provide relevant correspondence to guest queries
• Be familiar with Food and Beverage Operation functionality and other related task
• Performs related duties and project as assigned by F&B Manager
• Participate and assist F&B Manager in all meetings relevant to the department
• To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, renewals.
• To monitor and take corrective action to reduce waste, misuse and breakage
• Work with procurement for Restaurants and Banquet Operations on all operations related item
• To provide administrative support to all F&B outlets such as but not limited to preparation of banquet items and etc.
• Process all correspondences, minutes of the meeting, reports, memos, action plan, weekly planner, menu, F&B Forecast, gift voucher, and other documents relevant.
• Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
• Assist Restaurant Manager/F&B Manager/Director in dealing with suppliers
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
• Be familiar with Food and Beverage Operation functionality and Special Task
• Performs related duties and special projects as assigned by F&B Manager
• To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, renewals.
• To monitor and take corrective action to reduce waste, misuse, and breakage items
• Work with procurement for Restaurants and Banquet Operations be it wedding favors, gifts, tent cards, etc and ensure it is within budget through the MPS system
• In-charge of hotel and banquet events’ flower arrangement and decoration according to Banquet Operations’ instructions
• And other duties as assigned by the Restaurant Manager/F&B Manager/F&B Management Team to assist on other outlets duty, off day will be based on the overall duty roster.

Ideal requirements

• 1-3 years of experience in F&B Operations
• Working proficiency in Microsoft Office
• WSQ Follow Food & Beverage Safety and Hygiene Policies or other existing and/or new Workforce Skills Qualifications (WSQ)

We are seeking a highly motivated and results-oriented Custody Relationship Manager to join our dynamic client facing team. In this role, you will be responsible for developing and managing relationships with financial institutions clients and provide them with tailored business solutions. This is an excellent opportunity for a seasoned professional looking to advance their career in the securities industry and contribute to the growth of our business.

Job description

• Maintain relationship with new and existing custody clients, being the main point of contact with client and internal stakeholders. Responsible for the daily management of both domestic and global custody clients, including new client acquisition and onboarding processes by fulfilling custodian business KPI.
• Promote cross sales and business development and cooperation across various areas such as deposits and loans, and achieve sales target KPIs consist of loan volume, deposit volume, overall operating revenue and asset under custody (AUC).
• Handle credit initiation and management for clients with financing needs, including but not limiting to customer credit rating, credit line approval, post-loan management, and various risk monitoring tasks. Drive cross-selling of a full range of financial products to institutional clients, including RMB clearing, credit facilities, financial markets, bonds, trade finance, with main focus on custody services.
• Manage client’s expectations and propose appropriate strategic business solutions.
• Conduct industry research related to non-bank financial institutions; develop and maintain relevant business policies and procedures; support new product development and market entry.
• Work with internal and external stakeholders on business related discussions.
• Coordinate with industry associations and participate in various client involvement events.

Requirements

• Bachelor degree from a recognized university.
• Minimum 5 years of experience in the financial industry, with strong abilities in client relationship management, marketing, and customer service. Knowledge of custody business will be an added advantage.
• Good understanding on the expectations of both domestic and global financial institution clients.
• Experienced in achieving sales KPI by the management team.
• Familiar with trade life cycle and understanding of custody business like settlements and clearing, financial markets, capital markets, and trade finance and risk management.
• Candidates with outstanding capabilities may be considered even if they do not meet the standard industry background or experience requirements.
• Good written and verbal English and Chinese is highly preferred in order to provide service to Chinese speaking clients. Ability to write in Business Chinese will be an added advantage for writing reports to Head Office when necessary.

Brief Summary:

This role focuses on driving business development and product validation initiatives by fostering partnerships with established consumer brands across Asia. Ideal candidates will have a strong background in business strategy and experience in product commercialization.

Responsibilities:

• Identify, engage, and cultivate relationships with established consumer brands in Asia for product validation and partnership opportunities.
• Lead business development activities, encompassing partner sourcing, opportunity assessment, proposal development, and negotiation of partnerships.
• Collaborate closely with partners to scope, structure, and execute product validation projects from concept to market testing.
• Manage the complete product development and commercialization processes, coordinating with partners and internal stakeholders.
• Conduct market research, consumer validation, and competitive analysis to evaluate product-market fit and commercial viability.
• Prepare financial models, business cases, revenue forecasts, and investment projections to aid decision-making.
• Develop and design business models, growth strategies, and commercialization roadmaps for validated products.
• Define key performance indicators (KPIs), success metrics, financial targets, and project milestones.
• Support regular management reporting, budgeting, audit requirements, and various financial accounting activities.
• Coordinate cross-functional stakeholders and manage multiple projects concurrently to ensure effective execution.
• Assist the COO with selected finance, reporting, and operational functions to ensure efficient execution across various projects.

Requirements:

• Bachelor's Degree
• 3 to 7 years of experience in business development, venture building, corporate innovation, strategy, product management, or related fields.
• Experience in working with consumer products, retail businesses, or sectors like FMCG, food, and beverage is preferred.
• Proven track record in developing strategic partnerships and managing external stakeholders.
• Experience in launching, building, or scaling new products or businesses.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Guest Relations Manager

SUMMARY

Do you believe that first impressions last? As the first person that our visitors will see, it’s important that you’re conscious of your professional image—always feeling confident and looking your best (i.e., sticking to the dress code.)

Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, you’ll need to keep in mind that you follow the company’s regulations and requirements.

You should be adept in front desk and back-office processes good admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one we’re looking for!

Responsibilities:

·           Developing and implementing strategies to enhance the overall experience of occupants in the facility, including employees, guests, and visitors.

·           Develop and implement standard operating procedures to maintain cleanliness and hygiene standards.

·           Manage and coordinate various soft services such as cleaning, pest control and landscaping within the account’s portfolio & ensuring that these services are delivered to the expected standards and properly aligned with the needs of the organization and its occupants.

·           Conduct daily routine walkthroughs and assessments of the soft services delivery to ensure ambassador’s compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client

·           Provide guidance, training, and support to team members, ensuring high standards of performance and professionalism.

·           Collaborate with external vendors and service providers for efficient delivery of soft services.

·           Coordinate with internal teams to implement necessary improvements in soft services and human experience.

·           Collaborating with various teams, such as operations, maintenance, and service providers, to ensure the seamless delivery of services aligned with occupant expectations.

·           Building and maintaining good business relationships with occupants and stakeholders to understand their requirements and address any concerns or feedback.

·           Monitor and evaluate the quality of services, addressing any issues or concerns promptly and taking corrective actions when needed.

·           Utilizing data and analytics to gain insights into occupant preferences, trends, and satisfaction levels and to make data-driven decisions, identify opportunities for improvement.

·           Proactively seeking opportunities for innovation and improvement in the human experience by staying updated with industry trends and best practices and leveraging technology and new strategies to continuously evolve and enhance occupant satisfaction and well-being.

·           Implementing initiatives to enhance employee engagement and well-being within client premises such as wellness programs, work-life balance initiatives, diversity and inclusion efforts, and ongoing training and development to create a positive and supportive workplace culture.

·           Prepare and submit regular reports on facility and team’s service performance, including cleaning, pest control, and landscape maintenance.

·           Lead a team of ambassadors, by setting governance through audits and mystery shopping

·           Ensure the upkeep of the team’s attire and adhere to the established grooming standards.

·           Strive to continually improve experience service performance

·           Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Event Management& Stakeholder Communication

·           Track all event requests from initiation through completion, maintaining detailed records and status updates

·           Liaise with stakeholders throughout the event lifecycle, providing timely updates on critical milestones

·           Provide regular client updates on event progress, changes, and deliverables

·           Coordinate with all parties (internal and external) to ensure successful event delivery

·           Manage event timelines with clear accountability and milestone tracking Event Execution& Operations

·           Support on-site events, conferences, promotions, functions, and briefings ensuring exceptional visitor experience

·           Deliver end-to-end event support from pre-event planning through post-event analysis

·           Supervise event setup and breakdown operations with attention to quality standards

·           Monitor event progress and implement swift resolution for emerging challenges

·           Ensure event locations are properly prepared and restored to pre-event condition

Procurement &Vendor Management

·           Execute procurement activities for events

·           Maintain high-performing vendor partnerships ensuring adherence to service level agreements

·           Coordinate logistics for equipment, supplies, and resources to maximize efficiency and cost-effectiveness

Audio Visual Coordination

·           Ensure all AV equipment is operational and ready for use prior to event commencement

·           Collaborate with AV support teams to validate functionality of all technical equipment

·           Conduct pre-event AV testing to prevent technical disruptions during events

·           Coordinate A/V resources and establish backup solutions and contingency protocols

Stakeholder &Resource Coordination

·           Ensure essential standby support personnel are on-site during events

·           Facilitate collaboration with facilities management, security, catering, and service provider teams

·           Serve as central communication hub for all parties involved in event delivery

·           Optimize staffing deployment including after-hours and weekend event support

Account Management Support

·           Support the Account Lead on client account management including reports and presentations for events

·           Contribute to client-facing materials and documentation development

·           Participate in account strategy discussions and relationship optimization activities

·           Provide event-related insights to drive account growth and retention

Process Development & Reporting

·           Create and implement processes for event management and operational activities

·           Develop standard operating procedures for event management delivery

·           Utilize dashboards and reporting tools to provide data-driven insights on performance metrics

·           Generate regular performance reports tracking KPIs and service delivery excellence

·           Analyze data to identify improvement opportunities and strategic recommendations

Compliance &Risk Management

·           Ensure compliance with client security protocols and banking environment requirements

Requirement

­         5 years’ experience from 4 to 5-star Hotel /Tier 2 Airline / F&B industry

­         Semi-strategic role that will involve high-level planning and guiding the team towards an end-to-end successful operation

­         Conduct training, internal journey mapping, audits to keep team in regular check of execution

­         Help plan &support request required by BUs and ensure requirement are met at high standards

­         Problem-solving skills and the ability to work well under pressure.

­         Proven experience in a similar guest relations role within a corporate environment.

­         Customer service and communication skills to effectively address guest concerns.

­         Knowledge of facility management principles, including cleaning, pest control, and landscape services.

­         Excellent organizational and multitasking abilities to manage multiple soft services simultaneously.

Leadership and team management skills, with the ability to motivate and guide a diverse team

Job Summary:

The Senior Portfolio Manager is responsible for the end-to-end management of investment portfolios, with the goal of delivering consistent, risk-adjusted returns that outperform benchmarks and peer strategies. This role involves the development of investment theses, idea generation, risk management, execution oversight, and performance attribution, all within the framework of the firm’s strategy and compliance guidelines.

Key Responsibilities:

• Portfolio Construction & Management:
  Design and manage investment portfolios aligned with fund objectives and mandates.
  Adjust allocations based on macro trends, valuation metrics, risk tolerance, and alpha opportunities.
• Research & Analysis:
  Conduct deep fundamental, quantitative, or macroeconomic research to identify high-conviction investment ideas.
  Analyze industry trends, financial statements, company fundamentals, and market data.
• Risk Management:
  Monitor and manage portfolio risk, exposure limits, and drawdowns.
  Implement hedging strategies using derivatives or other instruments as needed.
• Execution Oversight:
  Work closely with traders to execute trades efficiently and in line with investment strategy.
  Ensure timely and cost-effective execution of investment decisions.
• Performance Attribution & Reporting:
  Analyze portfolio performance, identify sources of return, and generate regular performance reports.
  Communicate results and strategy to internal stakeholders and investors.
• Team Collaboration:
  Collaborate with analysts, risk managers, traders, and senior leadership to develop and refine investment strategies.
  Mentor junior investment staff and contribute to team development.
• Compliance & Governance:
  Ensure adherence to fund guidelines, regulatory requirements, and ethical standards.
  Maintain documentation to support investment decisions and risk controls.

Responsible for the overall functionality and upkeep of the property, ensuring seamless operations, regulatory compliance, and quality service delivery across all building and facility areas.

• Lead a small team overseeing the daily running of facility services and outsourced vendors, including maintenance, housekeeping, and security.
• Review contractors’ work quality and performance to ensure maintenance, repair, and improvement tasks are completed on time and meet expected standards.
• Carry out routine site walkthroughs to identify building issues, propose enhancement works, and ensure adherence to environmental and safety guidelines.
• Manage operational budgets, track expenditures, and prepare reports related to maintenance activities and capital projects.
• Foster strong working relationships with occupants, contractors, and government agencies to support smooth building operations and high tenant satisfaction.

Requirements:

• Certified Fire Safety Manager (FSM)
• Degree in Building / Facilities Management or equivalent discipline.
• At least 5 years of relevant experience handling commercial properties.
• Strong people management and coordination abilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Training restaurant new staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Do sales settlement and inventory report for the day.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.