Total 5,619 qa manager job vacancies in Others category in The Philippines

Project Planning & Coordination

• Manage and oversee M&E design, procurement, and installation across the project lifecycle.
• Coordinate between mechanical, electrical, plumbing (MEP), and civil teams to ensure integrated project delivery.
• Liaise with clients, consultants, contractors, and subcontractors on technical and project matters.
• Lead project team to complete project within schedule
• Represent Company to liaise with all designers, consultant, project managers and clients

Technical Oversight

• Review and approve M&E designs, drawings, and technical submittals to ensure compliance with codes and specifications.
• Conduct site inspections and audits to monitor the quality and safety of installations.
• Troubleshoot complex technical issues during execution and commissioning phases.
  

Compliance & Safety

• Ensure all M&E works comply with local building codes, health and safety regulations, and industry standards.
• Manage testing, commissioning, and handover processes for M&E systems.
  

Project Management

• Develop and maintain project schedules specific to M&E deliverables.
• Track M&E budgets and control costs; prepare regular progress and financial reports.
• Ensure timely procurement and delivery of M&E materials and equipment.

Requirements:

• ITE/Poly/Diploma/Degree in Electrical or any engineering field
• Prior experience in interior fit out works would be an added advantage
• Office proficient in (AutoCAD/ Microsoft Office/ Microsoft Project)
• Fluent in English, both written & spoken
• Independent, resourceful, pro-active and team player
• Possess good organization, planning and project management skills
• Ability to work under tight deadlines

Key Responsibilities

• Manage end-to-end execution of projects, ensuring

compliance with specifications and timelines.

• Plan, maintain and manage manpower deployment, shifts, and attendance.

• Monitor expenditures and review project costs.

• Ensure site safety and compliance with building standards.

• Handle incidents, report issues, and implement corrective actions.

• Coordinate with project manager, engineers, subcontractors, and suppliers.

• Resolve onsite technical and work-related issues with engineers or consultants. Ensure workers are equipped with the required PPE.

• Ensure productivity and discipline of site workforce.

• Communicate clearly with management regarding site status and issues.

The Contracts Management Department manages high monetary value transactions, enforces contract compliance, and fosters strong client relationships vital to AerCap’s continued success.  Working in adynamic and challenging environment, the Contracts Manager is responsible for directing all related aspects of assigned leases for the contracts’ life cycle and managing AerCap and client compliance with the terms of the contract, corporate policies, and government regulations. This position is engaged in, among other things, ensuring agreements are accurately managed, liaising with other departments to ensure thorough execution of the least terms, and managing delivery, return, and sales transactions, and maintaining the information in corporate database.  To succeed, the Contracts Manager must pay meticulous attention to detail, exercise strong communication skills in English, be client-focused, and be adept at managing multiple, competing priorities simultaneously.

ESSENTIAL FUNCTIONS OF THE JOB

Monitor and Ensure Lease Compliance

·        Monitor, check and manage lease/purchase/sale stipulations and requirements as well as track critical events, in line with the terms of the agreement and policies and procedures, in order to ensure compliance with the various aircraft agreements(Lease, Sale and Purchase) and Letter of Credit Management.

Aircraft Delivery and Redelivery

·        Interact with airline clients, check and prepare certain Conditions Precedents (CPs) and reconcile any outstanding receivables, as outlined in the contract and per the policies and procedures, in order to ensure that delivery and redelivery of aircraft in accordance with the contractual agreements will take place.

Database Management

·        Capture and manage integrity of all relevant lease and portfolio lease information in AerCap’s corporate management system (CMS), in line with policies and procedures, in order to make all contractual data available companywide.

Receivables/Reconciliation

·        Collect receivables and check outstanding payments from customers, prepare and send out demand letters and notices of default, as well as reconcile security deposits and lease payments, in accordance with policies and procedures, with the purpose of overseeing and influencing the in and out flow of funds during the lease term.

Legal Documents

·        Prepare ancillary legal documents and correspondence such as draft relevant Conditions Precedent in line with the terms and conditions set forth in the contract and the policies and procedures.

Internal Reporting

·        Prepare and distribute reports, in line with AerCap’s requirements, in order to provide internal and external parties with relevant and up to date lease/portfolio information.

Other

·        Manage ad-hoc special transactions or regulatory requirements (e.g., Cape Town Registrations, Eurocontrol, Customs, Sarbanes-Oxley Audits), register and / or deregister aircraft using knowledge of specific aviation authority requirements, mange intra-department and team projects.

JOBREQUIREMENTS, QUALIFICATIONS & COMPETENCIES

Educational/Experience

·        Bachelor’s degree or relevant experience.

·        3-6 years of prior corporate contract experience, preferably in the aviation industry.

Technical/Functional

·        Strong verbal and written communication skills in business English.

·        High proficiency in Microsoft Excel, Word, and Outlook.

·        Understand databases and document management systems.

·        Understand the impact document terms have on various business areas.

Client Relationship

·        Develop and foster long-term client relationships.

·        Work with other departments, manufacturers, and third parties.

·        Effectively and confidently communicate with senior management.

Teamwork

·        Ensure seamless functioning and communication between the various offices.

·        Liaise with other departments to ensure the complete execution of lease terms.

·        Must work well both independently and in teams.

Additional Competencies

·        Detail-oriented, organised, and able to handle multiple priorities and deadlines simultaneously.

·        Extraordinary attention to overall quality of the final product.

·        Flexible, self-starting, and tenacious with an exceptional aptitude for dealing with ambiguity.

·        Proactive about addressing problems and proven problem-solving skills.

·        Able to excel in high-stress situations.

PERFORMANCEINDICATOR

·        Job knowledge.

·        Efficiency.

·        Accuracy.

·        Problem solving

·        Dependability.

·        Flexibility.

Overview 

Do you want to lead marketing and commercial plans for one of our billion-dollar brands? P&G Brand Manager identifies business opportunities and works with the multi-functional team to build cohesive commercial plans! You are expected to lead and collaborate with different subject matter experts to deliver end-to-end plans for Vietnam via qualifying communication ideas, adjusting portfolio pricing and identifying shopping barriers and opportunities. 

Your Team 

You and other Brand Managers (each handling a brand/category) will report to the Senior Brand Manager or Brand Director for the Category or Business Unit. You will work extensively with colleagues from Analytics and Insights, Sales, Communications, Finance,  Research & Development etc. 

What Success Looks Like 

• Demonstrate positive relationship building skills in initial engagements with multi-functional teams 

• Deliver Scorecard Business Targets, in line with the goals of the Business Unit 

• Deliver Category growth, market penetration and gaining of New Users via Products Innovation Design 

• Successful Design and Deployment of Marketing Toolkits for the Brand 

Responsibilities of the role 

• Identify consumers’ needs and wants for P&G’s products, and provide inputs to Research & Development and technical team to design the right package and formula to win with local consumers 

• Lead consumer researches to develop qualified brand concept, benefit and claims that addresses consumers’ unmet needs 

• Communicate with local partners, stakeholders and suppliers to drive P&G business initiatives 

• Lead creative agencies to develop communication ideas and execute TV copy production designed/customized for the cultural nuances of consumers 

• Develop initiatives fit-for-use toolkits (including copy, prints, digital i-banners, social & eCommerce contents, sampling trial toolkits, in-store activation and demos, etc.), and deploy/guide the delivery team for execution 

• Coordinate with R&D, Consumer Research teams to qualify the product and package through various tests. 

• Craft promotion/pricing strategy and customer/distributor trade terms with the local trade team 

• Work with technical team to find the best solution of supply chain to manage the product cost within affordable level 

Role Requirements 

• A college degree (Bachelor’s or Master’s is fine, preferably with some business focus) 

• Excellent forward-thinking, strategic and courageous leadership skills 

• Strengths with strategic and analytical thinking 

• An ability to drive innovation and brand growth 

• Strong ability to communicate and team capabilities 

• Knowledge of Vietnamese market will be a huge plus as role requires you to work on our product branding and executions related to the Vietnam market 

About us 

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Neurobion, Sangobion, Vicks, Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.  

Visit http://www.pg.com to know more. 

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas. 

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.  

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• Provide training and coaching to staff on service standards, procedures, and safety protocols
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and Procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Knowledgeable in company policies, guest service standards, and emergency procedures to ensure safe and efficient hotel operations.
• Implement guest service strategies and initiatives to improve the overall guest experience.
• Take proactive measures to maximize revenue, such as upselling rooms, promoting hotel amenities, and managing rates and inventory.
• Ensure compliance with safety and security procedures, including fire safety, emergency response, and health regulations.
• Conduct regular performance evaluations provide feedback to staff members to ensure continuous improvement.

JOB REQUIREMENT

• Minimum of 3 years in Front Office experience in a similar capacity.
• Knowledgeable in Front Office Operations and Opera PMS.

Our restaurant Korean restaurant so we are looking Korean restaurant
experience person looking for
1. Assist the restaurant manager in daily operations.
2. Supervise and support restaurant staff.
3. Prepare employee work schedules and monitor attendance.
4. Train new employees and ensure service standards are maintained.
5. Handle customer inquiries complaints and feedback professionally.
6. Monitor inventory levels and place orders when necessary.
7. Ensure food safety hygiene and workplace safety standards are
followed.
8. Assist with cash handing and daily closing procedures.
9. Take charge of restaurant operation in the manager's absence.
10.Leadership and team management .
11. Customer service
12. Restaurant food &beverage operation.

6 days work week

Salary: $3400-$4400

Job description:
Solve problems that occur in production line
Schedule manpower
In charge of quality issues
Liaising with internal staff and customers for smooth delivery of company goods
Spans across all departments - administrative, manpower scheduling, production, delivery, customer service

Benefits:
Career growth
Incentives matched with key performance indicators (KPI)

Job requirements:
Minimum bachelor's degree
Strong problem-solving ability
Some experience in people management will be a bonus

If interested please send your resume via whatsapp text to +65 8887 0896

• Oversee the hiring and training food production personnel
• Ensure manufacturing and processing staff wear appropriate sanitary and protective gear to ensure health and safety
• Monitor every aspect of production to ensure compliance with established procedures and standards
• Oversee the maintenance, repair, and replacement of production equipment to ensure smooth work operations
• Develop and promote new food products to boost sales and increase generated returns
• Allot work tasks to company staff according to their specialization and history
• Set production objectives and implement action plans for achieving set targets
• Conduct forecast to identify potential risks and contingencies in a proposed project
• Prepare periodic reports to update upper management on food production activities
• Create workshifts to ensure round-the-clock food production operations
• Maintain accurate inventory of raw materials and processed food products
• Ensure products and raw materials are stored properly at optimum conditions
• Carry out surveys to identify customer requirements and adjust to meet such needs

Job Summary

Lead and optimize operational management by improvingsystems, ensuring legal compliance, managing budgets, and supervising staff toenhance profitability and customer service quality.

Responsibilities

• Ensure all operations are conducted in a cost-effective and appropriate manner to support business goals
• Develop and implement improved operational management systems, processes, and best practices to increase efficiency
• Monitor organizational processes to maintain legal compliance and mitigate risks
• Formulate strategic and operational objectives aligned with company goals to drive performance
• Analyze financial data to identify opportunities for profitability improvement and cost control
• Manage budgets and forecasts to ensure financial targets are met and resources are allocated effectively
• Perform quality control checks and monitor production KPIs to maintain high standards and operational excellence
• Recruit, train, and supervise staff to build a competent and motivated workforce
• Identify and implement initiatives to enhance the quality of customer service and satisfaction

Preferred competencies and qualifications

• Proven work experience as Operations Manager or in a similar role
• Knowledge of organizational effectiveness and operations management principles
• Experience in budgeting and forecasting financial performance
• Familiarity with business and financial principles to support decision-making
• Excellent communication skills to facilitate clear and effective interactions
• Leadership ability to guide teams and drive operational success
• Outstanding organizational skills to manage multiple priorities efficiently
• Diploma in Business or Operations

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager/ Assistant Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Manage the after-sales team by setting service standards and ensuring KPIs are met;

• Ensure strong and clear coordination between departments for minimal resolution times;

• Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity;

• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations;

• Resolve managerial level customer grievances or special requests;

• Weekly/monthly reporting for management review;

• Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team’s staff to achieve full competencies and the highest brand image possible.

Requirements

• Diploma/Bachelor Degree in Engineering/ Business with outstanding academic performance;

• Minimum of 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;

• Excellent written and verbal communication skills;

• Proficient in English;

• Good leadership and management skills with strong

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Job Description & Requirements

The Assistant Banquet Manager works closely with the F&B Manager/Director to perform office administrative functions and operation service task for the all F&B Department and ensures that all SOP standards are met.

Key responsibilities

• To monitor restaurants and banquet operations stocks and/or inventory such as menus, tent cards etc and ensure they are in good condition for F&B operations team and guests to use.
• Transmits any orders or decisions taken by the F&B Manager promptly to team members as per instructions such as executing all in-house and third party outlets’ promotions or corporate initiatives.
• Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
• Take care of F&B services and provide relevant correspondence to guest queries
• Be familiar with Food and Beverage Operation functionality and other related task
• Performs related duties and project as assigned by F&B Manager
• Participate and assist F&B Manager in all meetings relevant to the department
• To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, renewals.
• To monitor and take corrective action to reduce waste, misuse and breakage
• Work with procurement for Restaurants and Banquet Operations on all operations related item
• To provide administrative support to all F&B outlets such as but not limited to preparation of banquet items and etc.
• Process all correspondences, minutes of the meeting, reports, memos, action plan, weekly planner, menu, F&B Forecast, gift voucher, and other documents relevant.
• Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
• Assist Restaurant Manager/F&B Manager/Director in dealing with suppliers
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
• Be familiar with Food and Beverage Operation functionality and Special Task
• Performs related duties and special projects as assigned by F&B Manager
• To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, renewals.
• To monitor and take corrective action to reduce waste, misuse, and breakage items
• Work with procurement for Restaurants and Banquet Operations be it wedding favors, gifts, tent cards, etc and ensure it is within budget through the MPS system
• In-charge of hotel and banquet events’ flower arrangement and decoration according to Banquet Operations’ instructions
• And other duties as assigned by the Restaurant Manager/F&B Manager/F&B Management Team to assist on other outlets duty, off day will be based on the overall duty roster.

Ideal requirements

• 1-3 years of experience in F&B Operations
• Working proficiency in Microsoft Office
• WSQ Follow Food & Beverage Safety and Hygiene Policies or other existing and/or new Workforce Skills Qualifications (WSQ)

We are seeking a highly motivated and results-oriented Custody Relationship Manager to join our dynamic client facing team. In this role, you will be responsible for developing and managing relationships with financial institutions clients and provide them with tailored business solutions. This is an excellent opportunity for a seasoned professional looking to advance their career in the securities industry and contribute to the growth of our business.

Job description

• Maintain relationship with new and existing custody clients, being the main point of contact with client and internal stakeholders. Responsible for the daily management of both domestic and global custody clients, including new client acquisition and onboarding processes by fulfilling custodian business KPI.
• Promote cross sales and business development and cooperation across various areas such as deposits and loans, and achieve sales target KPIs consist of loan volume, deposit volume, overall operating revenue and asset under custody (AUC).
• Handle credit initiation and management for clients with financing needs, including but not limiting to customer credit rating, credit line approval, post-loan management, and various risk monitoring tasks. Drive cross-selling of a full range of financial products to institutional clients, including RMB clearing, credit facilities, financial markets, bonds, trade finance, with main focus on custody services.
• Manage client’s expectations and propose appropriate strategic business solutions.
• Conduct industry research related to non-bank financial institutions; develop and maintain relevant business policies and procedures; support new product development and market entry.
• Work with internal and external stakeholders on business related discussions.
• Coordinate with industry associations and participate in various client involvement events.

Requirements

• Bachelor degree from a recognized university.
• Minimum 5 years of experience in the financial industry, with strong abilities in client relationship management, marketing, and customer service. Knowledge of custody business will be an added advantage.
• Good understanding on the expectations of both domestic and global financial institution clients.
• Experienced in achieving sales KPI by the management team.
• Familiar with trade life cycle and understanding of custody business like settlements and clearing, financial markets, capital markets, and trade finance and risk management.
• Candidates with outstanding capabilities may be considered even if they do not meet the standard industry background or experience requirements.
• Good written and verbal English and Chinese is highly preferred in order to provide service to Chinese speaking clients. Ability to write in Business Chinese will be an added advantage for writing reports to Head Office when necessary.

Brief Summary:

This role focuses on driving business development and product validation initiatives by fostering partnerships with established consumer brands across Asia. Ideal candidates will have a strong background in business strategy and experience in product commercialization.

Responsibilities:

• Identify, engage, and cultivate relationships with established consumer brands in Asia for product validation and partnership opportunities.
• Lead business development activities, encompassing partner sourcing, opportunity assessment, proposal development, and negotiation of partnerships.
• Collaborate closely with partners to scope, structure, and execute product validation projects from concept to market testing.
• Manage the complete product development and commercialization processes, coordinating with partners and internal stakeholders.
• Conduct market research, consumer validation, and competitive analysis to evaluate product-market fit and commercial viability.
• Prepare financial models, business cases, revenue forecasts, and investment projections to aid decision-making.
• Develop and design business models, growth strategies, and commercialization roadmaps for validated products.
• Define key performance indicators (KPIs), success metrics, financial targets, and project milestones.
• Support regular management reporting, budgeting, audit requirements, and various financial accounting activities.
• Coordinate cross-functional stakeholders and manage multiple projects concurrently to ensure effective execution.
• Assist the COO with selected finance, reporting, and operational functions to ensure efficient execution across various projects.

Requirements:

• Bachelor's Degree
• 3 to 7 years of experience in business development, venture building, corporate innovation, strategy, product management, or related fields.
• Experience in working with consumer products, retail businesses, or sectors like FMCG, food, and beverage is preferred.
• Proven track record in developing strategic partnerships and managing external stakeholders.
• Experience in launching, building, or scaling new products or businesses.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

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Guest Relations Manager

SUMMARY

Do you believe that first impressions last? As the first person that our visitors will see, it’s important that you’re conscious of your professional image—always feeling confident and looking your best (i.e., sticking to the dress code.)

Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, you’ll need to keep in mind that you follow the company’s regulations and requirements.

You should be adept in front desk and back-office processes good admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one we’re looking for!

Responsibilities:

·           Developing and implementing strategies to enhance the overall experience of occupants in the facility, including employees, guests, and visitors.

·           Develop and implement standard operating procedures to maintain cleanliness and hygiene standards.

·           Manage and coordinate various soft services such as cleaning, pest control and landscaping within the account’s portfolio & ensuring that these services are delivered to the expected standards and properly aligned with the needs of the organization and its occupants.

·           Conduct daily routine walkthroughs and assessments of the soft services delivery to ensure ambassador’s compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client

·           Provide guidance, training, and support to team members, ensuring high standards of performance and professionalism.

·           Collaborate with external vendors and service providers for efficient delivery of soft services.

·           Coordinate with internal teams to implement necessary improvements in soft services and human experience.

·           Collaborating with various teams, such as operations, maintenance, and service providers, to ensure the seamless delivery of services aligned with occupant expectations.

·           Building and maintaining good business relationships with occupants and stakeholders to understand their requirements and address any concerns or feedback.

·           Monitor and evaluate the quality of services, addressing any issues or concerns promptly and taking corrective actions when needed.

·           Utilizing data and analytics to gain insights into occupant preferences, trends, and satisfaction levels and to make data-driven decisions, identify opportunities for improvement.

·           Proactively seeking opportunities for innovation and improvement in the human experience by staying updated with industry trends and best practices and leveraging technology and new strategies to continuously evolve and enhance occupant satisfaction and well-being.

·           Implementing initiatives to enhance employee engagement and well-being within client premises such as wellness programs, work-life balance initiatives, diversity and inclusion efforts, and ongoing training and development to create a positive and supportive workplace culture.

·           Prepare and submit regular reports on facility and team’s service performance, including cleaning, pest control, and landscape maintenance.

·           Lead a team of ambassadors, by setting governance through audits and mystery shopping

·           Ensure the upkeep of the team’s attire and adhere to the established grooming standards.

·           Strive to continually improve experience service performance

·           Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Event Management& Stakeholder Communication

·           Track all event requests from initiation through completion, maintaining detailed records and status updates

·           Liaise with stakeholders throughout the event lifecycle, providing timely updates on critical milestones

·           Provide regular client updates on event progress, changes, and deliverables

·           Coordinate with all parties (internal and external) to ensure successful event delivery

·           Manage event timelines with clear accountability and milestone tracking Event Execution& Operations

·           Support on-site events, conferences, promotions, functions, and briefings ensuring exceptional visitor experience

·           Deliver end-to-end event support from pre-event planning through post-event analysis

·           Supervise event setup and breakdown operations with attention to quality standards

·           Monitor event progress and implement swift resolution for emerging challenges

·           Ensure event locations are properly prepared and restored to pre-event condition

Procurement &Vendor Management

·           Execute procurement activities for events

·           Maintain high-performing vendor partnerships ensuring adherence to service level agreements

·           Coordinate logistics for equipment, supplies, and resources to maximize efficiency and cost-effectiveness

Audio Visual Coordination

·           Ensure all AV equipment is operational and ready for use prior to event commencement

·           Collaborate with AV support teams to validate functionality of all technical equipment

·           Conduct pre-event AV testing to prevent technical disruptions during events

·           Coordinate A/V resources and establish backup solutions and contingency protocols

Stakeholder &Resource Coordination

·           Ensure essential standby support personnel are on-site during events

·           Facilitate collaboration with facilities management, security, catering, and service provider teams

·           Serve as central communication hub for all parties involved in event delivery

·           Optimize staffing deployment including after-hours and weekend event support

Account Management Support

·           Support the Account Lead on client account management including reports and presentations for events

·           Contribute to client-facing materials and documentation development

·           Participate in account strategy discussions and relationship optimization activities

·           Provide event-related insights to drive account growth and retention

Process Development & Reporting

·           Create and implement processes for event management and operational activities

·           Develop standard operating procedures for event management delivery

·           Utilize dashboards and reporting tools to provide data-driven insights on performance metrics

·           Generate regular performance reports tracking KPIs and service delivery excellence

·           Analyze data to identify improvement opportunities and strategic recommendations

Compliance &Risk Management

·           Ensure compliance with client security protocols and banking environment requirements

Requirement

­         5 years’ experience from 4 to 5-star Hotel /Tier 2 Airline / F&B industry

­         Semi-strategic role that will involve high-level planning and guiding the team towards an end-to-end successful operation

­         Conduct training, internal journey mapping, audits to keep team in regular check of execution

­         Help plan &support request required by BUs and ensure requirement are met at high standards

­         Problem-solving skills and the ability to work well under pressure.

­         Proven experience in a similar guest relations role within a corporate environment.

­         Customer service and communication skills to effectively address guest concerns.

­         Knowledge of facility management principles, including cleaning, pest control, and landscape services.

­         Excellent organizational and multitasking abilities to manage multiple soft services simultaneously.

Leadership and team management skills, with the ability to motivate and guide a diverse team