Total 5,857 qa manager job vacancies in Others category in The Philippines

Job Summary

Guide and lead the operations team to ensure efficient daily functions, compliance with regulatory requirements, and high standards in food preparation, quality, and service. Manage staff performance and contribute to process improvements and cross-functional projects.

Responsibilities

• Lead the operations team following company SOPs and workflows to achieve operational efficiency
• Guide the Operations Executive and Admins to execute daily operational tasks effectively
• Ensure compliance with SFA, MUIS, and MOM regulatory requirements by attending inspections and managing follow-up actions
• Oversee food preparation, production, and timely delivery to meet quality and service standards
• Drive food quality assurance initiatives and continuous improvement programs to enhance product standards
• Conduct regular hygiene, service, and product quality checks to maintain high operational standards
• Maintain kitchen infrastructure and equipment to ensure safety and functionality
• Manage staff integration by coaching, mentoring, and developing team members for optimal performance
• Evaluate staff performance and recommend confirmations, promotions, or training based on assessments
• Handle disciplinary actions, grievances, and conflict resolution to maintain a positive work environment
• Communicate company policies and procedures clearly to the operations team to ensure compliance and alignment
• Participate in cross-functional projects, including process automation, to improve operational workflows
• Manage ordering of supplies to maintain adequate inventory levels for uninterrupted operations
• Perform administrative duties related to operations management
• Schedule operations to optimize resource allocation and workflow efficiency
• Submit monthly performance and operations reports to senior management for review and decision-making

Job Description & Requirements

• At least diploma or degree in Mechanical, Electrical engineering.
• At least 5 years experiences in managing steel or construction workshop or any heavy industry workshop, experiences in repair and maintenance of machinery.
• To manage fleet of machines, equipments and vehicles, to schedule preventive maintenance and to attend to repairs and to train and lead mechanics for in-house repairs and servicing.
• Have specific knowledge of electrical to supervise the usage of machinery and to ensure all safety measures and compliance regulation are strictly adhere to
• Have working knowledge of supervisory and leadership principles, operate and manage the full spectrum of the workshop operation and function, motivate and lead the workshop team to achieve the desire result and productivity output
• Daily and weekly reporting to Managing Director.
• To work 6 days per week. May required to work 7 days a week in certain occasions.

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Job Description & Requirements

The Assistant Banquet Manager works closely with the F&B Manager/Director to perform office administrative functions and operation service task for the all F&B Department and ensures that all SOP standards are met.

Key responsibilities

• To monitor restaurants and banquet operations stocks and/or inventory such as menus, tent cards etc and ensure they are in good condition for F&B operations team and guests to use.
• Transmits any orders or decisions taken by the F&B Manager promptly to team members as per instructions such as executing all in-house and third party outlets’ promotions or corporate initiatives.
• Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
• Take care of F&B services and provide relevant correspondence to guest queries
• Be familiar with Food and Beverage Operation functionality and other related task
• Performs related duties and project as assigned by F&B Manager
• Participate and assist F&B Manager in all meetings relevant to the department
• To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, renewals.
• To monitor and take corrective action to reduce waste, misuse and breakage
• Work with procurement for Restaurants and Banquet Operations on all operations related item
• To provide administrative support to all F&B outlets such as but not limited to preparation of banquet items and etc.
• Process all correspondences, minutes of the meeting, reports, memos, action plan, weekly planner, menu, F&B Forecast, gift voucher, and other documents relevant.
• Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
• Assist Restaurant Manager/F&B Manager/Director in dealing with suppliers
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
• Be familiar with Food and Beverage Operation functionality and Special Task
• Performs related duties and special projects as assigned by F&B Manager
• To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, renewals.
• To monitor and take corrective action to reduce waste, misuse, and breakage items
• Work with procurement for Restaurants and Banquet Operations be it wedding favors, gifts, tent cards, etc and ensure it is within budget through the MPS system
• In-charge of hotel and banquet events’ flower arrangement and decoration according to Banquet Operations’ instructions
• And other duties as assigned by the Restaurant Manager/F&B Manager/F&B Management Team to assist on other outlets duty, off day will be based on the overall duty roster.

Ideal requirements

• 1-3 years of experience in F&B Operations
• Working proficiency in Microsoft Office
• WSQ Follow Food & Beverage Safety and Hygiene Policies or other existing and/or new Workforce Skills Qualifications (WSQ)

We are seeking a highly motivated and results-oriented Custody Relationship Manager to join our dynamic client facing team. In this role, you will be responsible for developing and managing relationships with financial institutions clients and provide them with tailored business solutions. This is an excellent opportunity for a seasoned professional looking to advance their career in the securities industry and contribute to the growth of our business.

Job description

• Maintain relationship with new and existing custody clients, being the main point of contact with client and internal stakeholders. Responsible for the daily management of both domestic and global custody clients, including new client acquisition and onboarding processes by fulfilling custodian business KPI.
• Promote cross sales and business development and cooperation across various areas such as deposits and loans, and achieve sales target KPIs consist of loan volume, deposit volume, overall operating revenue and asset under custody (AUC).
• Handle credit initiation and management for clients with financing needs, including but not limiting to customer credit rating, credit line approval, post-loan management, and various risk monitoring tasks. Drive cross-selling of a full range of financial products to institutional clients, including RMB clearing, credit facilities, financial markets, bonds, trade finance, with main focus on custody services.
• Manage client’s expectations and propose appropriate strategic business solutions.
• Conduct industry research related to non-bank financial institutions; develop and maintain relevant business policies and procedures; support new product development and market entry.
• Work with internal and external stakeholders on business related discussions.
• Coordinate with industry associations and participate in various client involvement events.

Requirements

• Bachelor degree from a recognized university.
• Minimum 5 years of experience in the financial industry, with strong abilities in client relationship management, marketing, and customer service. Knowledge of custody business will be an added advantage.
• Good understanding on the expectations of both domestic and global financial institution clients.
• Experienced in achieving sales KPI by the management team.
• Familiar with trade life cycle and understanding of custody business like settlements and clearing, financial markets, capital markets, and trade finance and risk management.
• Candidates with outstanding capabilities may be considered even if they do not meet the standard industry background or experience requirements.
• Good written and verbal English and Chinese is highly preferred in order to provide service to Chinese speaking clients. Ability to write in Business Chinese will be an added advantage for writing reports to Head Office when necessary.

Brief Summary:

This role focuses on driving business development and product validation initiatives by fostering partnerships with established consumer brands across Asia. Ideal candidates will have a strong background in business strategy and experience in product commercialization.

Responsibilities:

• Identify, engage, and cultivate relationships with established consumer brands in Asia for product validation and partnership opportunities.
• Lead business development activities, encompassing partner sourcing, opportunity assessment, proposal development, and negotiation of partnerships.
• Collaborate closely with partners to scope, structure, and execute product validation projects from concept to market testing.
• Manage the complete product development and commercialization processes, coordinating with partners and internal stakeholders.
• Conduct market research, consumer validation, and competitive analysis to evaluate product-market fit and commercial viability.
• Prepare financial models, business cases, revenue forecasts, and investment projections to aid decision-making.
• Develop and design business models, growth strategies, and commercialization roadmaps for validated products.
• Define key performance indicators (KPIs), success metrics, financial targets, and project milestones.
• Support regular management reporting, budgeting, audit requirements, and various financial accounting activities.
• Coordinate cross-functional stakeholders and manage multiple projects concurrently to ensure effective execution.
• Assist the COO with selected finance, reporting, and operational functions to ensure efficient execution across various projects.

Requirements:

• Bachelor's Degree
• 3 to 7 years of experience in business development, venture building, corporate innovation, strategy, product management, or related fields.
• Experience in working with consumer products, retail businesses, or sectors like FMCG, food, and beverage is preferred.
• Proven track record in developing strategic partnerships and managing external stakeholders.
• Experience in launching, building, or scaling new products or businesses.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

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Guest Relations Manager

SUMMARY

Do you believe that first impressions last? As the first person that our visitors will see, it’s important that you’re conscious of your professional image—always feeling confident and looking your best (i.e., sticking to the dress code.)

Your commitment to our brand promise of client service would be befitting, as you will deal with the varying demands of visitors and employees. In all your activities, you’ll need to keep in mind that you follow the company’s regulations and requirements.

You should be adept in front desk and back-office processes good admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one we’re looking for!

Responsibilities:

·           Developing and implementing strategies to enhance the overall experience of occupants in the facility, including employees, guests, and visitors.

·           Develop and implement standard operating procedures to maintain cleanliness and hygiene standards.

·           Manage and coordinate various soft services such as cleaning, pest control and landscaping within the account’s portfolio & ensuring that these services are delivered to the expected standards and properly aligned with the needs of the organization and its occupants.

·           Conduct daily routine walkthroughs and assessments of the soft services delivery to ensure ambassador’s compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client

·           Provide guidance, training, and support to team members, ensuring high standards of performance and professionalism.

·           Collaborate with external vendors and service providers for efficient delivery of soft services.

·           Coordinate with internal teams to implement necessary improvements in soft services and human experience.

·           Collaborating with various teams, such as operations, maintenance, and service providers, to ensure the seamless delivery of services aligned with occupant expectations.

·           Building and maintaining good business relationships with occupants and stakeholders to understand their requirements and address any concerns or feedback.

·           Monitor and evaluate the quality of services, addressing any issues or concerns promptly and taking corrective actions when needed.

·           Utilizing data and analytics to gain insights into occupant preferences, trends, and satisfaction levels and to make data-driven decisions, identify opportunities for improvement.

·           Proactively seeking opportunities for innovation and improvement in the human experience by staying updated with industry trends and best practices and leveraging technology and new strategies to continuously evolve and enhance occupant satisfaction and well-being.

·           Implementing initiatives to enhance employee engagement and well-being within client premises such as wellness programs, work-life balance initiatives, diversity and inclusion efforts, and ongoing training and development to create a positive and supportive workplace culture.

·           Prepare and submit regular reports on facility and team’s service performance, including cleaning, pest control, and landscape maintenance.

·           Lead a team of ambassadors, by setting governance through audits and mystery shopping

·           Ensure the upkeep of the team’s attire and adhere to the established grooming standards.

·           Strive to continually improve experience service performance

·           Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Event Management& Stakeholder Communication

·           Track all event requests from initiation through completion, maintaining detailed records and status updates

·           Liaise with stakeholders throughout the event lifecycle, providing timely updates on critical milestones

·           Provide regular client updates on event progress, changes, and deliverables

·           Coordinate with all parties (internal and external) to ensure successful event delivery

·           Manage event timelines with clear accountability and milestone tracking Event Execution& Operations

·           Support on-site events, conferences, promotions, functions, and briefings ensuring exceptional visitor experience

·           Deliver end-to-end event support from pre-event planning through post-event analysis

·           Supervise event setup and breakdown operations with attention to quality standards

·           Monitor event progress and implement swift resolution for emerging challenges

·           Ensure event locations are properly prepared and restored to pre-event condition

Procurement &Vendor Management

·           Execute procurement activities for events

·           Maintain high-performing vendor partnerships ensuring adherence to service level agreements

·           Coordinate logistics for equipment, supplies, and resources to maximize efficiency and cost-effectiveness

Audio Visual Coordination

·           Ensure all AV equipment is operational and ready for use prior to event commencement

·           Collaborate with AV support teams to validate functionality of all technical equipment

·           Conduct pre-event AV testing to prevent technical disruptions during events

·           Coordinate A/V resources and establish backup solutions and contingency protocols

Stakeholder &Resource Coordination

·           Ensure essential standby support personnel are on-site during events

·           Facilitate collaboration with facilities management, security, catering, and service provider teams

·           Serve as central communication hub for all parties involved in event delivery

·           Optimize staffing deployment including after-hours and weekend event support

Account Management Support

·           Support the Account Lead on client account management including reports and presentations for events

·           Contribute to client-facing materials and documentation development

·           Participate in account strategy discussions and relationship optimization activities

·           Provide event-related insights to drive account growth and retention

Process Development & Reporting

·           Create and implement processes for event management and operational activities

·           Develop standard operating procedures for event management delivery

·           Utilize dashboards and reporting tools to provide data-driven insights on performance metrics

·           Generate regular performance reports tracking KPIs and service delivery excellence

·           Analyze data to identify improvement opportunities and strategic recommendations

Compliance &Risk Management

·           Ensure compliance with client security protocols and banking environment requirements

Requirement

­         5 years’ experience from 4 to 5-star Hotel /Tier 2 Airline / F&B industry

­         Semi-strategic role that will involve high-level planning and guiding the team towards an end-to-end successful operation

­         Conduct training, internal journey mapping, audits to keep team in regular check of execution

­         Help plan &support request required by BUs and ensure requirement are met at high standards

­         Problem-solving skills and the ability to work well under pressure.

­         Proven experience in a similar guest relations role within a corporate environment.

­         Customer service and communication skills to effectively address guest concerns.

­         Knowledge of facility management principles, including cleaning, pest control, and landscape services.

­         Excellent organizational and multitasking abilities to manage multiple soft services simultaneously.

Leadership and team management skills, with the ability to motivate and guide a diverse team

Job Summary:

The Senior Portfolio Manager is responsible for the end-to-end management of investment portfolios, with the goal of delivering consistent, risk-adjusted returns that outperform benchmarks and peer strategies. This role involves the development of investment theses, idea generation, risk management, execution oversight, and performance attribution, all within the framework of the firm’s strategy and compliance guidelines.

Key Responsibilities:

• Portfolio Construction & Management:
  Design and manage investment portfolios aligned with fund objectives and mandates.
  Adjust allocations based on macro trends, valuation metrics, risk tolerance, and alpha opportunities.
• Research & Analysis:
  Conduct deep fundamental, quantitative, or macroeconomic research to identify high-conviction investment ideas.
  Analyze industry trends, financial statements, company fundamentals, and market data.
• Risk Management:
  Monitor and manage portfolio risk, exposure limits, and drawdowns.
  Implement hedging strategies using derivatives or other instruments as needed.
• Execution Oversight:
  Work closely with traders to execute trades efficiently and in line with investment strategy.
  Ensure timely and cost-effective execution of investment decisions.
• Performance Attribution & Reporting:
  Analyze portfolio performance, identify sources of return, and generate regular performance reports.
  Communicate results and strategy to internal stakeholders and investors.
• Team Collaboration:
  Collaborate with analysts, risk managers, traders, and senior leadership to develop and refine investment strategies.
  Mentor junior investment staff and contribute to team development.
• Compliance & Governance:
  Ensure adherence to fund guidelines, regulatory requirements, and ethical standards.
  Maintain documentation to support investment decisions and risk controls.

Responsible for the overall functionality and upkeep of the property, ensuring seamless operations, regulatory compliance, and quality service delivery across all building and facility areas.

• Lead a small team overseeing the daily running of facility services and outsourced vendors, including maintenance, housekeeping, and security.
• Review contractors’ work quality and performance to ensure maintenance, repair, and improvement tasks are completed on time and meet expected standards.
• Carry out routine site walkthroughs to identify building issues, propose enhancement works, and ensure adherence to environmental and safety guidelines.
• Manage operational budgets, track expenditures, and prepare reports related to maintenance activities and capital projects.
• Foster strong working relationships with occupants, contractors, and government agencies to support smooth building operations and high tenant satisfaction.

Requirements:

• Certified Fire Safety Manager (FSM)
• Degree in Building / Facilities Management or equivalent discipline.
• At least 5 years of relevant experience handling commercial properties.
• Strong people management and coordination abilities.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Training restaurant new staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Do sales settlement and inventory report for the day.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Our client, a well-established non-profitable organisation is seeking for a Risk Management Head - $ 8,500.00 + AWS + VB / CentralWest Area

Requirements

• Degree in Risk Management or relevant
• At least 6 to 8 years experience developing policies and processes based on ORM framework to integrate operational risk activities within the organisation.
• Candidates from Social Service, Healthcare or Education industry are preferred.
• Familiar with ERM, ORM and BCM framework
• Meticulous, Independent, confident

Others

• Salary up to $ 8,500.00 + AWS + VB
• CentralWest Area
• Walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to grayson.su@thetalentnetwork.com.sg

Job Overview

We are seeking a proactive and experienced Singapore Branch Manager to lead the end-to-end from-zero-to-one establishment and operation of our local Singapore branch. This role serves as the core onshore representative of the company, covering office site selection, company registration and administrative delivery, local team building, local resource connection, and daily client reception & liaison. The incumbent will independently drive the full-cycle layout and stable operation of the Singapore branch, build a localized operational and service system, and support the company’s long-term business development and market layout in Singapore and Southeast Asia.

Key Responsibilities

1. Branch Initialization & Office Layout (From 0 to 1)

Independently responsible for the full process of Singapore branch initialization, including market research and screening of office locations, site inspection, negotiation, leasing and follow-up management of office premises. Complete the overall layout of the office environment, coordinate decoration, facility deployment and pre-opening preparation work, and ensure the official and efficient launch of the local office.

2. Local Company Registration & Administrative Delivery

Take charge of all local company registration procedures, including entity registration, license application, tax registration, official seal filing and other industrial and commercial compliance work. Be responsible for sorting out, submitting and archiving all official documents, ensuring all operational procedures fully comply with Singapore local laws, regulations and industry compliance requirements. Regularly sort out branch operational documents and complete headquarters reporting as required.

3. Local Resource Connection & Industry Liaison

Develop and maintain high-quality local resources in Singapore, including government departments, industrial associations, cooperative institutions, third-party service providers and local enterprise resources. Establish stable local cooperative relations, expand the company’s local business channels and brand influence, collect local industry policies, market trends and competitor information, and feed back valuable optimization suggestions to the headquarters.

4. Client Reception & Business Support Delivery

Serve as the onshore representative for client reception and business liaison, responsible for receiving headquarters visiting teams, local customers and cooperative partners. Conduct on-site business communication, demand docking and relationship maintenance, assist in business negotiation and project follow-up, ensure high-quality delivery of customer service and business support work, and improve local customer satisfaction and cooperation stickiness.

5. Daily Operation & Headquarters Coordination

Responsible for the daily overall operation management of the Singapore branch, including administrative operation, cost control, daily affairs coordination and emergency problem handling. Maintain efficient and smooth communication with the headquarters, regularly report branch construction progress, operational status and existing problems, and strictly implement the strategic deployment and work arrangements of the headquarters.

Purpose Of the Job

The Regional Station Manager (RSM) is responsible for managing the performance of all stations in South East Asia & Oceania in terms of safety, punctuality, customer experience and cost. Together with the SEAO stations team the aim is to optimize the performance of contracted Ground Handling Agents (GHAs) and other suppliers, to ensure a high level of service and productivity in line with the SGHA and SLA for each station. The RSM also holds formally the responsibility for Singapore as Station Manager.

Organizational Context
The regional station manager South East Asia & Oceania is responsible for safety, on-time performance, customer experience and cost within the market. The station managers are in turn responsible for safety, on-time performance, customer experience and cost in his/her station. Each station manager has a team of duty station managers, supervising Air France and KLM flights on a daily basis, assisting with monitoring, analysis, project management as well as daily steering of our contracted suppliers. In stations with own lounge operations, a lounge manager (reporting to the station manager) is responsible for operations, sales and quality supervision. Day-to-day operational tasks are carried out by handling agents and other suppliers.

Key Responsibilities

1. Managing South East Asia & Oceania station performance

• Ensures adequate stations performance KPI dashboards, covering all relevant station KPIs
• Ensures performance management platforms with the stations team, and with individual members
• Challenges Station Managers and GHAs on performance, ensuring corrective actions and improvements
• Manages a QBR set-up, both within the stations organization and with key suppliers on regional level
• Provides and encourages escalation possibilities to station managers
• Provides performance updates and alerts to the General Manager and Outstations Area Manager

2. Overseeing South East Asia & Oceania Safety systems and controls

• Ensures the implementation of the safety monitoring system (SMS) and that this is up-to date, applied and audited according to instructions from head office
• Ensures execution of mandatory and planned self-audits, following the Station Monitoring plan
• Supervises the safety quality levels in the market vs. the targets set by OAM and General Manager

3. Optimizing of South East Asia & Oceania Customer Experience

• Ensures monitoring of customer satisfaction results
• Ensures monitoring and analysis of customer satisfaction data and other customer feedback received
• Ensures improvement plans and corrective actions are taken where applicable
• Works with Head Office on projects related to customer experience and ancillary revenues
• Promotes a culture of customer centricity with station managers and ground handling staff

4. Managing South East Asia & Oceania stations income and costs

• Ensures costs are contained within budget targets
• Brings forward suggestions to further reduce costs when opportunities arise
• Monitors and promotes ancillary revenue and lounge income together with concerned stations
• Works with the controller to build up the stations budget and ensures follow up
• Ensures proper invoice handling together with Finance
• Works with procurement manager to (re)negotiate ground handling contracts

5. Management of South East Asia & Oceania station teams

• Leads the overall stations team, ensures staff engagement and motivation, and encourages teamwork
• Coaches, supports, and develops staff to optimize skills and competences, by relevant means such as training, regular appraisals, mid-term reviews and feedback
• Participates in recruitment

6. Station Management Singapore

• Is responsible for up-to-date security, safety and LERAP procedures issuance and application
• Supervises the Ground Handling Agent, who oversees the passengers and aircraft handling process at the station and follows up on irregularities
• Discusses performance of GHA regarding Safety, Punctuality and Customer Satisfaction and the fulfilment of requirements listed in the SLA
• Ensures that aircraft handling procedures are carried out as laid down in the applicable company manuals
• Coordinates aeronautical incidents with local authorities and headquarters
• Is responsible for Catering (if applicable) and Line Maintenance (airline-specific)
• Ensures crew facilities
• Participates in the Airline Operators Committee (AOC)
• Ensures updates of company documents and inform staff and GHA about changes
• May further delegate some or all above local station management functions to the deputy station manager

Job-Requirements: Knowledge, Learned disciplines, Experience

• Bachelor's degree or proven track record to work at similar level
• 5 – 7 years’ experience in passenger / aircraft handling processes and systems
• Contract management experience and / or proven skills
• Proven experience in managing a team
• Experienced in managing external (third party) supplier performance
• Experience with safety and quality systems
• Good communicator, is able to bring relevant issues across
• Proficiency in English is essential, French and/or Dutch is an advantage.
• Competent to work with MS Office and other relevant IT tools

Job-Requirements: Competencies

• Safety awareness
• Managing Performance
• Customer Focus
• Energy & Initiative
• Empowering others
• Building relationships
• Persuasiveness

Job-Requirements: Training Program

• Station Manager Training Program (all modules)
• Dangerous Goods
• Competition Law Compliance
• Preventing Bribery and Corruption
• Alert 1 / Alert 2
• LERAP Table-Top Exercise
• Safe & Swift / Human factors
• GDPR
• Media Crisis Training
• Security (local airport training)

We are looking for a hands-on Assistant Logistics Manager to oversee our logistics, warehousing and inventory operations. This role is ideal for someone who enjoys being on the ground, leading teams, coordinating daily logistics activities, managing inventory accuracy and driving operational improvements in a fast-paced food production environment. You will work closely with Operations, Procurement and Customer Service teams to ensure efficient stock movement, timely order fulfilment and seamless delivery operations. As the company continues to grow, you will play a key role in strengthening logistics capabilities, optimizing processes and supporting business scalability. If you are passionate about people, pets, and premium service, and enjoy working in a dynamic environment, we’d love to have you on our team.

Responsibilities

Key Responsibilities

Logistics & Warehouse Operations

• Lead and oversee daily logistics and warehouse operations, ensuring efficient receiving, storage, inventory management, order fulfilment and dispatch activities.
• Manage warehouse space utilization and storage optimization to maximize operational efficiency and maintain housekeeping standards.
• Ensure stock accuracy and compliance with FEFO/FIFO inventory management principles.
• Oversee inventory control activities including stock receiving, stock issuance, cycle counts and stock reconciliation.
• Coordinate with third-party warehouse providers on storage, inventory management and stock movements.
• Coordinate with freight forwarders on incoming shipments, container deliveries and import-related logistics activities.

Distribution& Transportation Management

• Plan, coordinate and optimize daily delivery schedules and routes to ensure timely and cost-effective fulfilment of customer orders.
• Manage third-party logistics providers, transport vendors and freelance drivers to achieve service level expectations.
• Monitor logistics performance indicators including delivery performance, transportation costs, inventory accuracy and operational efficiency.
• Support logistics cost analysis and resource planning to achieve departmental objectives.

Process Improvement & Reporting

• Develop, review and implement logistics processes, SOPs and continuous improvement initiatives to improve productivity, accuracy and service levels.
• Investigate operational issues, identify root causes and implement corrective and preventive actions.
• Prepare logistics and operational reports, providing recommendations to management on cost reduction, efficiency improvement and operational effectiveness.
• Participate in business improvement projects, system enhancements and operational initiatives as assigned by management.

Stakeholder Management

• Collaborate closely with Production, Procurement, Customer Service and other internal departments to ensure smooth end-to-end operational flow.
• Liaise with external vendors, warehouse operators, freight forwarders and service providers to support daily operations.

Team Leadership

• Lead, supervise, coach and develop logistics personnel.
• Conduct manpower planning, performance management, employee training and capability development.
• Foster a culture of accountability, teamwork and continuous improvement within the logistics team.

Facilities, Safety & Compliance

• Ensure compliance with workplace safety, food safety and company policies within warehouse and logistics operations.
• Coordinate workplace safety initiatives, including fire drills and liaison with relevant authorities and service providers.
• Coordinate inspection, servicing and maintenance of fire protection equipment, including fire extinguishers.
• Coordinate preventive maintenance and repair activities for cold room facilities to ensure operational reliability and product integrity.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration or a related discipline.
• Minimum 5 years of experience in logistics, warehousing, transportation, supply chain operations or a manufacturing environment (FMCG or food industry experience preferred).
• At least 2 years of experience in a supervisory or managerial capacity.
• Strong knowledge of warehouse operations, inventory management and FEFO/FIFO inventory control principles.
• Experience managing delivery operations, freight forwarders, third-party logistics providers (3PL) and container shipments.
• Proficient in Microsoft Office ,particularly Excel, and logistics, warehouse or inventory management systems.
• Strong leadership, communication,stakeholder management, problem-solving and decision-making skills.
• Familiarity with workplace safety, food safety and operational compliance requirements will be an advantage.
• Hands-on, proactive and able to thrive in a fast-paced operational environment.

• Assist Marketing & Communications team
• Manage day to day marketing & promotion matters for restaurant outlets
• Manage marketing & promotion campaigns for Catering & Event Sales
• Responsible for the coordination and execution of marketing communications and advertising
• Media relations and media monitoring
• Manage presence in social media platforms, including Facebook, Instagram, etc
• Plan and develop marketing materials with Restaurant Managers to generate sales leads
• Work closely with copywriters and designers in producing marketing materials of visual impact and within brand guidelines
• Copyedit, proof read and revise communication materials and menus
• Handle customer feedback and respond promptly
• Establish and maintain excellent public relations with external partners and stakeholders
• Create marketing and promotional materials, both print and electronic
• Work with Managers and Sales to determine budgets and manage expenses within allocated budget
• Promote products and services through various marketing channels and public relations initiatives
• Support operations team and perform operational duties whenever necessary
• Provide support for special projects
• Perform any other job tasks assigned by the management

Requirements:

• Bachelor's degree in Marketing or related field
• Minimum 2 years experience in similar role in Chinese restaurant
• Knowledge in Microsoft Office is mandatory
• Good knowledge of Marketing techniques and application
• Creative skills in press ads, design and other marketing collaterals
• Strong consumer and product awareness
• Meticulous with an eye for details
• Excellent communication and interpersonal skills
• Proficient in Mandarin (spoken and written) to coordinate event requirements and communicate kitchen orders accurately with the Chefs
• Team player who is also able to work independently
• Able to multi-task and handle high volume of work in fast paced environment
• Able and willing to work on weekends and PH when necessary