About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Responsibilities
About the Team
The IT APAC-Service Operation team is the 2nd level at the forefront of supporting comprehensive IT services, with a primary focus on network, audio-visual, and system operations. Our mission is to provide reliable, efficient, and secure IT services to support the organization's operations and growth in the Asia-Pacific region while ensuring the highest standards of service and support. In line with our commitment to excellence, we are also actively seeking talented engineers to join our team and contribute to our mission.
Responsibilities
1. Lead technical expertise in the design, setup, and optimization of professional audio-visual systems for office expansions, including professional training rooms with combination features and large all-hands areas, ensuring seamless operation in complex environments.
2. Enhance AV Operations with independancy to develop visualization of AV operation and maintenance metrics using BI tools & dashboards, identifying issues, improving operational efficiency, and enabling proactive issue detection and boosting operational efficiency with preventive metrics.
3. Lead regional deployment of new AV technologies across APAC, ensuring consistent implementation and performance across multiple countries.
4. Perform risk assessments and develop scalable, stable technical solutions to maintain robust audio-visual system performance.
5. Streamline AV workflows by optimizing and automating processes, standardizing troubleshooting protocols, and refining issue escalation procedures; partnered with vendors to align maintenance within TikTok's global standards.
6. Excel in cross-functional collaboration, managing multiple projects concurrently while coordinating effectively with diverse teams and stakeholders.
Qualifications
Minimum Qualifications
1. Bachelor's degree or higher.
2. At least 5 years of professional experience in professional audio-visual system design, handover, maintenance, and operations.
3. Proven experience with SaaS platform video conferencing operations and Audinate DDM operations interoperability during live events. Exemplify experience with deployment, operating and supporting with these cross-interoptability with at least 3 years of hands-on in deployment.
4. Demonstrated experience applying audio quality and level standards (e.g., ITU-R BS.1770, AES, SMPTE) using professional measurement and monitoring tools (e.g., QLab, Dante Controller, Shure Wireless Workbench, or similar) for both in-room and far-end platforms. Minimally, with 5 years experience of performing testing & commissioning, working with key stakeholders to support troubleshooting & resolution methodologies.
5. Proficiency in using acoustic testing software, like Smaart, Systune, REW and/or in similar equivalent tools with at least 5 years of experience.
6. Familiar with leading & established brands in the audio and video industry, including but not limited to Audinate/Extron/Crestron/Biamp/QSC/Shure/Sennheiser/Sony/Logitech, etc.
7. Holds advanced audio-visual certifications such as CTS or equivalent certifications from recognized brands like Audinate, Extron, Crestron, Biamp, QSC, Shure, Sennheiser, Sony, Logitech, etc.
Preferred Qualifications
1. Successfully managed the operation and maintenance of over 500 conference rooms for large-scale MNC companies, ensuring seamless functionality.
2. Proficient in AV automation tools and concepts, with hands-on experience using PJlink Protocol, SSH, HID, and Zabbix to streamline operations.
3. Extensive experience in the global planning and deployment of audio-visual system infrastructures, ensuring consistency and high performance across multiple regions.
4. In-depth knowledge of program and UI design using Crestron, Extron, and AMX, and showcase expertise in designing guidelines for optimal user experience.
5. Proven ability to plan, construct, and optimize audio-visual systems globally, enhancing efficiency and system reliability through continuous improvements.
