Total 5,096 customer experience manager job vacancies in Others category in The Philippines

Core Responsibilities

• Define and implement business development strategies aligned with the company’s growth roadmap.
• Lead market entry initiatives, strategic alliances, and high-value commercial negotiations.
• Oversee company-wide operations, ensuring efficiency, governance, and performance control.
• Manage P&L accountability, budgeting, and financial forecasting.
• Establish operational structures, policies, and performance management frameworks.
• Lead senior managers and teams, fostering accountability and results-driven execution.
• Act as a key representative of the company with external partners, suppliers, and stakeholders.

Candidate Profile

• Extensive senior leadership experience in business development, general management, or operations leadership roles.
• Strong commercial judgement with proven ability to scale businesses and manage complexity.
• Solid background in retail, trading, distribution, or consumer-related industries preferred.
• Capable of strategic decision-making while remaining operationally hands-on.
• Excellent leadership, negotiation, and stakeholder communication skills.
• Formal academic qualifications are not mandatory; senior-level experience and results are prioritised.

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Manage and coordinate daily administrative activities and office operations.

Supervise and support administrative staff, including scheduling, training, and performance monitoring.

Develop and implement office policies, procedures, and systems.

Maintain office supplies, equipment, and vendor relationships.

Prepare reports, presentations, and correspondence for management.

Coordinate meetings, travel arrangements, and company events.

Monitor budgets, expenses, and administrative costs.

Ensure compliance with company policies, health and safety regulations, and legal requirements.

Responsible for structural site construction labour production, arrangement supervision of construction site safty quality and progress, ensure construction in a green and safe environment. Organize and plan activities to ensure smooth fabrication and construction of structures within the stipulated schedule. Review technical drawings and advise engineering of any discrepancies before commencement of fabrication works

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Location: Queenstown
Salary: Up to $6000 (Depending on experience)

Job Scope:

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Escalate issues to Institution Lead, Group Hospitality if necessary
• Oversee daily operations, attend to user department requests and troubleshoot issues with vendor (if any)
• Raise Purchase Requests/ Purchase Orders for the procurement of institution specific purchases in accordance with Procurement Policy
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked, accounted for and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads on the actions to be taken for non-performance
• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Assist Institution Lead to collate required expenses during the annual and multi-years budgeting exercise
• Ensure budget is utilised according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations
• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Secondary Responsibilities and Duties (20%)

• Monitor and ensure all vendors and service providers adhere to the house rules.
• Take on and assist in projects and ad-hoc assignments.
• Develop and counsel staff.  Conduct briefings with department’s supervisors along with service partners, always maintaining open channels for communication and feedback.
• Supervise various operations as and when required.
• Perform any other duties assigned by the Reporting Officer.

Job Requirements:

• Min. Degree in any relevant field
• Min. 1-2 years relevant experience
• Preferably strong experience in contract management- healthcare/hotel setting
• Certified practicing Horticulturist (CPH)

If interested, please send updated resume via email  melissa@recruitexpress.com.sg 

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

melissa@recruitexpress.com.sg

We are hiring assistant contract manager to be outsourced to our clients

Job Responsibilities

• Provide contract/ operation/ service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution
• Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs
• Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention
• Effective employee management and ensure compliance with local government legislation
• Drive employee and customer engagement process and improvements
• Ensure all statutory compliance and being the primary contact in respect of all contracts services and undertake risk assessments, organising emergency procedures, liaising with clients by informing them of the developments
• Develop systems/ programs to improve quality, efficient utilisation of equipment and materials and the productive use of labour

Requirements

• Min Degree or Diploma in Management or relevant professional qualification or closely related field with minimum 2 or more years of progressive management experience working in a hospital environment services industry
• Able to excel in a dynamic and demanding hospital environment while effectively leading, organizing, and managing people for facility services projects
• Knowledge of contracts, documents, management of Systems/ methods/ tools/ equipment/ materials and administrative procedures in a business-focused environment
• Effective negotiating and influencing skills with a positive and forward looking proactive approach

Working Hours: Mon to Fri - 8am to 530pm, Sat - 8am to 12pm (Alt Sat)

Salary: up to SGD 5,000

Interested applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

Oversee daily administrative operations and office activities.

Develop, implement, and maintain administrative policies and procedures.

Ensure smooth functioning of office systems, processes, and facilities.

Manage office supplies, equipment, and vendor relationships.

Coordinate office maintenance, repairs, and facility management.

Responsibilities:

• Coordinating daily management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Able to work night shift

Requirements：

• Proven work experience or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills
• Acute financial management skills

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

A Manager is responsible for overseeing a team or department, ensuring smooth daily operations, achieving company goals, and maintaining employee productivity and morale. Core duties include hiring, training, delegating tasks, monitoring performance, and implementing strategies to drive efficiency and growth.

Team leadership: Set clear goals, delegate tasks, and motivate staff.

Hiring & training: Recruit new employees, onboard them, and provide coaching.

Performance management: Conduct evaluations, give feedback, and resolve conflicts.

Strategy implementation: Develop and execute business plans to meet objectives.

Operational oversight: Ensure compliance with policies, manage budgets, and monitor productivity.

Communication: Act as a bridge between staff and senior management.

Required Skills:

• Education: Typically a bachelor’s degree in business, management, or a related field.

• Leadership skills: Ability to inspire, coach, and resolve conflicts.

• Analytical ability: Evaluate processes, identify problems, and implement solutions.

• Communication: Strong interpersonal and presentation skills.

• Time management: Organize schedules and prioritize tasks effectively.

Roles & Responsibilities

1. Manage the daily operations of the mini mart and ensure smooth business activities.
2. Supervise sales assistants, cashiers, and store staff to maintain efficient customer service.
3. Monitor stock levels and coordinate inventory replenishment to prevent shortages.
4. Conduct regular stock checks, inventory audits, and expiry date inspections.
5. Ensure products are properly displayed, priced, and arranged according to store standards.
6. Handle customer inquiries, complaints, and service issues professionally.
7. Monitor daily sales performance and prepare sales and inventory reports.
8. Manage cash collection, cashier operations, and daily sales reconciliation.
9. Coordinate with suppliers for product ordering, delivery schedules, and stock management.
10. Ensure compliance with food safety, hygiene, and workplace safety regulations.
11. Train, guide, and evaluate staff performance to maintain operational efficiency.
12. Monitor store cleanliness, security, and maintenance of equipment and facilities.
13. Implement promotional activities and merchandising strategies to increase sales.
14. Control operational expenses and minimize stock losses, damages, and wastage.
15. Perform any other duties assigned by the Directors or Senior Management.

Requirements

• Diploma or Degree in Business Management, Retail Management, or related field.
• Minimum 3 years of retail, supermarket, convenience store, or mini mart management experience.
• Strong leadership and customer service skills.
• Good knowledge of inventory control and retail operations.
• Ability to work flexible hours, including weekends and public holidays.
• Proficient in POS systems and Microsoft Office applications.
• Strong communication, organizational, and problem-solving abilities.

• Working hours: Mon to Sat, 9am to 6pm
• Min 8 years experience in Wallpaper related business industry (strictly similar experience)
• You are consider as a Head and will be overall in charge in the daily operations, liaising with suppliers and manpower allocation
• Have at least 5 years hands on experience in Wallpaper installation and effect painting
• Possess own vehicle