Total 5,946 contract manager job vacancies in Others category in The Philippines

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big - Be visionary, strategic, and open to innovation

Build great things - Work in service of our users, always improving and pushing higher

Operate like an owner - Take responsibility with bold decision-making and bias for action

Win like a sports team - Be trusting and collaborative while empowering others

Learn and grow fast - Never stop learning and iterate fast

Share our passion - Share ideas and practice enthusiasm and joy 

Be user obsessed - Empathetic, inquisitive, practical

About the role:

At Goodnotes, we're on a mission to create the best medium for human and AI collaboration. You will join a talented, distributed Growth Marketing team across Europe and Asia, looking after ASO, Performance Marketing, and CRM. You will work alongside other marketers, designers, and the wider Goodnotes team to acquire new users.

As our User Acquisition Manager, you will own the execution of our paid acquisition program across global markets — managing campaigns, measurement infrastructure, and experimentation. This role sits within a structured capital allocation framework - you’re expected to understand and contribute to market-level unit economics (payback windows, LTV/CAC, ROAS by market) that determines where we invest, not just how individual campaigns perform. You’ll work closely with Data Science, Product, and the broader Marketing team.

This role will initially be offered as a 1 year fixed-term contract

This is the role for you, if you’re excited to work on the things listed below:

• Plan, launch, and optimize paid campaigns across Google Ads, Apple Ads, Meta Ads, and other platforms — driving efficient user growth across global markets
• Own market-level unit economics reporting — tracking 1Y ROAS, payback period, and LTV/CAC — and translate insights into concrete optimization decisions
• Manage our MMP setup (Appsflyer or equivalent) and partner with Data Science on attribution models, including SKAdNetwork and multi-touch attribution
• Design and run incrementality measurement via geo holdout tests with Data Science
• Manage budgets within defined guardrails, reallocating capital across markets based on performance thresholds and pausing investment where markets fall below hurdle rates
• Drive a structured experimentation pipeline across ad platforms, from hypothesis through to verdict and next action

The skills you will need to be successful in the above:

• 4+ years of hands-on experience in user acquisition, with proven success scaling paid programs across global markets
• Hands-on expertise in Google Ads, Apple Ads, Meta Ads and other platforms (eg. TikTok, Snapchat)
• SaaS or app-based experience is a plus but not required
• Strong analytical skills, including experience working with attribution models, MMP platforms (Appsflyer preferred), and incrementality measurement
• Experience operating within a capital allocation framework — understanding market-level unit economics, not just campaign-level KPIs
• Excellent communication skills, with the ability to translate data into decisions for cross-functional stakeholders

Interview process:

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• Role-specific interview to discuss your skillset further in detail and to complete a live assessment
• Hiring Manager interview: A call with your hiring manager — the person you'll work with day to day. You'll discuss how the role operates, how they'll support your development, and what success looks like during this engagement.
• Panel interview – A meet the team call with 2 or 3 GoodPeople you’d be working closely with at Goodnotes

What’s in it for you:

• Customized Growth & Wellness Budgets: We provide dedicated stipends for the things that keep you at your best, including noise-canceling headphones for deep focus, professional training, personal development, and health and wellness activities.
• Global Connectivity: While we embrace flexible work, we love seeing each other. We provide sponsored visits to our beautiful office locations to foster face-to-face collaboration.
• Company-Wide Offsites: Once a year, we gather the entire global team in person to celebrate our wins, align on our vision, and build lasting connections.
• Comprehensive Health Coverage: Your well-being is our priority. We offer premium medical insurance for you and your dependents to ensure peace of mind for your whole family.

Wealth Management Consultant(Investment)

BENEFITS

• Competitive compensation package(Monthly allowance + Commission + Incentives + Quarterly Bonus + Year End Bonus)
• Various incentive trips
• Build a growing stream of recurring income
• Professional development and Mentorship to break barriers

ROLE

Become a part of our team and start a fulfilling career where you'll make a real difference in the lives of your clients. We are dedicated to delivering exceptional financial guidance and services, empowering our clients to reach their financial goals and ensure a secured future.

If you love making a positive impact and enjoy working in a client-focused environment, this is the opportunity for you.

RESPONSIBILITIES

1. Client acquisition through various prospecting strategies.

2. Review prospective/existing client portfolio.

3. Propose solutions and planning for client investment and insurance needs.

4. Client management and retention.

5. Attend and respond to customer queries professionally.

6. Service and review financial portfolios in maintaining a long-term customer relationship.

REQUIREMENTS

· Diploma or Degree from a recognized institution in any field

· Passionate to make a difference

· Adventurous, driven with entrepreneurial spirit; creative problem solver with an open mind

· Outspoken with excellent communication & interpersonal skills

· Equally motivated by working independently as well as collaborating in a team

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

Kelvin (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you’ll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
  
• Maintain oversight of operational vendor performance related to risk.
  
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
  
• Define and manage core metrics, SLAs, and performance of the organization.
  
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
  
• Ensure risk management efforts do not compromise the user experience. 
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
  
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
  
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
  
• Passion for delivering a user-centric experience while effectively managing risk.
  

Preferred qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  
• Strong proficiency sourcing and analyzing data using SQL.
  
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
  
• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.

Job Description & Requirements

• Assist with the efficient running of the laundry section as a Team Lead
• Operate and supervise the operation of laundry machinery as assigned
• Train and coach new laundry attendants
• Ensure and observe workplace safety practices
• Ensure and maintain cleanliness of working area
• Manage laundry attendants’ rosters and monitor the operation 
• Provide training to new staffs
• Perform laundry activities including (sorting linens, operate iron & folding machines, packing of cleaned linens)
• Loading and unloading of goods onto vehicle according to delivery order
• Perform pickups and collection for the company covering specific areas
• Ensuring safe receipt, retrieval and dispatching of goods
• Delivering goods to our branches in a safe, courteous, and timely manner
• Establishing and maintaining excellent service during delivery
• To perform duties as tasked

• Delivery when required or delivery man on leave or MC.

• Able to work ot on weekend and split shift.

Job Summary

The Food Safety Manager is responsible for leading, developing, implementing, and continuously improving the company's Food Safety Management System (FSMS) to ensure full compliance with Singapore regulatory requirements, international food safety standards, and company policies. The role is critical in safeguarding product quality, consumer health, brand reputation, and operational excellence throughout the manufacturing process.

Key Responsibilities

1. Food Safety Management System (FSMS)

• Develop, implement, maintain, and continuously improve the Food Safety Management System in accordance with HACCP, ISO 22000, FSSC 22000, GMP, and relevant food safety standards.
• Establish and monitor food safety policies, procedures, and standard operating procedures (SOPs).
• Ensure all food production activities comply with applicable regulatory and customer requirements.

2. Regulatory Compliance

• Ensure compliance with requirements of the Singapore Food Agency (SFA), relevant local authorities, and international food safety regulations where applicable.
• Act as the primary liaison with regulatory authorities during inspections, audits, investigations, and licensing matters.
• Monitor regulatory updates and implement necessary operational changes.

3. Hazard Analysis and Risk Management

• Lead HACCP studies, risk assessments, and food safety reviews.
• Identify potential food safety hazards and implement preventive and corrective measures.
• Conduct root cause analysis for food safety incidents and establish effective corrective action plans.

4. Quality Assurance and Auditing

• Plan and conduct internal food safety audits and inspections.
• Coordinate external certification and customer audits.
• Monitor corrective and preventive actions (CAPA) to ensure timely closure and effectiveness.

5. Training and Competency Development

• Develop and deliver food safety and hygiene training programs for all employees.
• Promote a strong food safety culture throughout the organization.
• Evaluate staff competency and ensure ongoing compliance with food safety requirements.

6. Supplier and Raw Material Management

• Approve and evaluate suppliers from a food safety perspective.
• Review supplier documentation, certifications, and audit reports.
• Ensure incoming raw materials meet established food safety and quality standards.

7. Product Quality and Recall Management

• Oversee product traceability, withdrawal, and recall procedures.
• Investigate customer complaints related to food safety and quality.
• Lead crisis management activities involving food safety incidents.

8. Documentation and Reporting

• Maintain accurate food safety records, audit reports, corrective action reports, and compliance documentation.
• Prepare food safety performance reports for senior management.
• Analyze food safety data and identify opportunities for continuous improvement.

Qualifications

• Degree in Food Science, Food Technology, Microbiology, Biotechnology, or related discipline.
• Certified HACCP Team Leader or equivalent food safety qualification.
• Strong knowledge of HACCP, GMP, ISO 22000, FSSC 22000, and Singapore food regulations.
• Minimum 3–5 years of relevant experience in food manufacturing, food processing, or food service operations.

Key Competencies

• Leadership and team management
• Regulatory compliance expertise
• Food safety risk assessment
• Audit and inspection management
• Problem-solving and root cause analysis
• Excellent communication and stakeholder management skills
• Strong attention to detail and commitment to operational excellence

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Daughters Of Tomorrow Limited

Registered as a charity under the Charities Act of Singapore, Daughters Of Tomorrow (DOT) complements and supports existing training and workforce-related agencies by connecting volunteers and community resources to enable each woman on an individual level. By deep- diving into the practical day-to-day constraints of these women, we offer empathetic support and individual coaching to help each woman reach regular and sustained employment. Our clients are women aged 18 to 63 from low-income families, mostly living in government-subsidized rental flats, and facing multiple stressors in their families. Through sustained employment and a supportive ecosystem, women in our employment bridging program gain confidence in themselves, skills and a social support network that helps them achieve independence and enable social mobility for their families.

About the Role

We are looking for a partnerships-driven and strategic team player who believes in the power of women’s economic empowerment and is excited to help grow a community of donors, partners, and advocates around DOT’s mission.

This is a role that goes beyond conventional fundraising and transactions. At DOT, fundraising is deeply relational. It is about building trust, cultivating community, and helping donors and partners understand the very real human stories behind the work we do. Working closely with the CEO and Head of Advancement, you will help connect people to purpose, and partnerships to impact.

Responsibilities

Fundraising & Partnerships Development

·      Actively support the development and execution of fundraising strategies to grow sustainable income streams across but not limited to foundations, corporate donors, grant-makers, individual donors, legacy giving, digital fundraising campaigns, and community and peer-to-peer fundraising;

·      Identify and pursue new donor and partnership opportunities aligned with DOT’s mission and values, maintaining a healthy pipeline for sustained funding growth;

·      Support annual budgeting, forecasting and reporting, highlighting new or changing operational needs that require manpower, budgetary and strategic provisions to the Head of Advancement;

·      Track fundraising performance, prepare reports, and analyse donation and supporter insights to improve engagement strategies and for Board and Management reporting; and

·      Jointly manage fundraising budget in accordance with charity regulations

Donor & Partner Stewardship

·      Develop thoughtful donor and partner engagement journeys that strengthen retention and long-term support, including the conversion of volunteers into donors and advocates for DOT;

·      Ensure donors and supporters feel connected to DOT’s mission through authentic storytelling and impact communications;

·      Maintain accurate donor records and support CRM management and reporting, ensuring due compliance with the requirements of PDPA;

·      Manage fundraising campaigns and events with the view to build long-term partnerships with individuals and corporates;

·      Maintain proper records and conduct due diligence checks including setting up agreements with corporate and individual fundraisers as part of regulatory compliance; and

·      Proactive donor/funder relationship management including the provision of accurate and timely impact/grant reporting, engagement of funders in CSR activities, donor appreciation etc.

Advocacy & Communications

·       Understand, influence and synergize fundraising and communications plans;

·      Work closely with Communications to develop new ideas and effective strategies to improve lead generation for fundraising and provide support for advocacy topics;

·      Support Communications by providing contents for social media engagement, collaterals including Annual Reports and any communications activities, keeping engagement strong with our supporters and stakeholders;

·      Work closely with Programs & Operations and Communications to develop effective pitches for advocacy and fundraising, including the preparation of partnership proposals, pitch decks, impact reports, grant applications and any other stewardship materials as required; and

·      Represent DOT professionally at meetings, events, and networking opportunities

Campaigns and Events Management

·      Strengthen supporter relationships by planning appreciation gestures including corporate mixers, appreciation luncheons, etc.;

·      Conceptualize, plan and execute fundraising events including International Women’s Day, Mother’s Day Carnival, DOT Gala, DOT Golf Fundraiser or any other fundraiser that may be required or as directed, liaising with vendors and ensuring events are executed within approved budgets and in compliance with charity regulations; and

·      Support DOT events including poverty sensitization workshops to connect supporters to purpose and impact

Governance & Operations

·      Ensure fundraising practices and funds usage comply with statutory regulations, governance requirements, and donor confidentiality standards;

·      Work closely with Finance to ensure quotations, invoicing and tax- deductible receipts are done in accordance to governance and compliance requirements;

·      Establish good working relationships and collaborative arrangements across different teams internally and relevant external stakeholders to help achieve the goals of the organization;

·      Support the Head of Advancement in planning and organizing the Strategic Partnerships Development Committee meetings and preparing the relevant reports and minutes of the meetings;

·      Drive development and improvement of processes related to fundraising and impact reporting so that efficiency and productivity gains can be attained;

·      Manage the Charity’s accounts in the various fundraising platforms including downloading reports for Finance and donation management purposes, keeping campaigns updated and identifying new ways and campaigns to maximize community and peer-to-peer fundraising; and

·      Apply for various grants including Tote Board grants, and managing grant reporting and compliance

Direct Supervisor

·      Head of Advancement

Who we’re looking for

·      Someone who is warm, collaborative, thoughtful, organized, and comfortable balancing strategy with hands-on execution, including organizing events, data entry, direct liaison and follow ups

·      Equally at ease presenting to corporate partners, stewarding individual donors, planning campaigns, and working closely with program teams to bring impact stories to life

·      Proactive, resourceful, and comfortable navigating ambiguity in a growing organization

·      Passion to work in social service sector

·      Proficient in Microsoft Office, CRM systems, Canva and Google Suite

·      Knowledge in Singapore’s Charities Act and relevant regulations preferred

·      5–8 years of relevant experience in fundraising, partnerships, business development, marketing, or relationship management preferred

The Assistant Operation Manager will assist the Operations Manager in coordinating and managing the operation of the Coffeeshop.

Key Responsibilities

• Maintain smooth daily operations of the Coffeeshop
• Source for potential qualified tenants to fill any vacant food stalls
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
• Able to handle daily sales settlement
• To do stock take and order stocks based on healthy inventory level
• Source for suppliers with competitive pricing
• Keep up to date with market prices for all materials and ingredients
• Make sure safety and hygiene guidelines are being followed
• Supervise, lead & motivate the team
• Ensure fairness in scheduling work duty roster and off days for operation employees
• To Interview, assess and assist in hiring employee based on outlet manpower requirements
• Receive, review and act upon feedback and complaints received from customers
• Responsible for ensuring consistent quality of service
• Adept at handling a wide variety of customer and customer requests
• Able to perform ad hoc duties when required

Key Requirements

• Candidate must possess at least a Diploma from any field of studies
• Minimum of 2 years of working experience in Coffeeshop or Food court management role
• Able to work flexible schedule including shift work, weekends, public holidays and to perform additional ad hoc duties and tasks in case of any acute shortage of employees
• Prepared to work in a non-air-conditioned setting
• Possess strong communication and effective negotiation skills
• Fantastic team player
• Good knowledge of Microsoft office programme, especially in Word and Excel

*Only Suitable candidates will be shortlisted and notified.

Key Responsibilities

·       Serve as the primary liaison with suppliers, managing relationships, establishing business frameworks, driving performance improvements, and conducting overall business reviews

·       Monitor industry trends and supplier risk profiles to develop long-term supplier engagement strategies

·       Identify and source new business partners to meet the evolving needs of the organization

·       Develop strategies to continuously maximize cost savings for the organization while ensuring high quality and timely delivery

·       Understand the company’s long-term requirements and engage in strategic planning and collaboration with internal stakeholders to achieve key performance indicators

·       Lead cost structure analysis and negotiate with Suppliers to achieve the most desirable outcome for the company  

·       Lead the implementation of initiatives with relevant stakeholders to secure Total Cost of Ownership (TCO) reductions

·       Organize and lead Business Reviews and Category Review Meetings.

·       Supporting innovation and digitalization plans within the procurement space to enhance operational efficiency and performance

Requirements

·      Bachelor’s degree in Engineering, Supply Chain, Business Administration or related field

·      Minimum 10 years of experience in strategic sourcing, procurement or supply chain management

·      Prior experience in semiconductor, OSAT, electronics manufacturing or high-tech industries is highly preferred

·      Experience managing direct materials (e.g., substrates, lead frames) or capital equipment is an advantage

·      Proven track record in strategic sourcing, category management, supplier negotiation and contract management

·      Experience working with global suppliers and cross-regional teams

·      Excellent negotiation, communication and stakeholder influencing skills

·       Strong analytical skills with experience in cost modelling and pricing analysis

   

Job Description:

• Prepare and analyze cost comparison
• Obtaining quotations, liaising and negotiate with sub-contractors and suppliers
• Responsible for measuring quantities and taking off
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments
• All other contracts management related job

Job Requirements:

• Degree / Diploma in Building or its equivalent
• Min 5 years and above experience as deputy contracts in main-con companies
• Proven ability in contract negotiation, contract administration & variation orders
• Able to work independently, be meticulous, analytical with excellent problem-solving skills, proactive, a good team player & able to meet tight deadlines

Job Highlight:

• Hospital, Public setting
• Monday - Friday, 830AM - 6PM
• AWS & VB up to 4 months
• West/Central Region

Key Responsibilities

• Ability to interpret contracts, enforce terms, monitor KPIs, and ensure vendor compliance with policies and standards.
• Preferably with experience in healthcare, hospitality, or horticulture environments, with understanding of operational and compliance requirements in these settings.
• Experience managing daily operations, resolving issues with vendors, and ensuring smooth service delivery in a fast-paced environment.
• Strong capability in validating reports, auditing KPIs, tracking performance data, and ensuring accuracy in documentation and compliance checks.
• Strong communication and collaboration skills with stakeholders and vendors, coupled with leadership ability, initiative, and interest in supporting operations through innovative and sustainable practices.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to martin@mci.com.sg

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Toh Cheng Jie (Martin)

Registration Number: R23117397

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

This role is a senior group-level hospitality leadership position responsible for the overall success of all restaurants, bars, and hospitality businesses within PleasureCraft Group. The General Manager reports directly to the Founder & Managing Director and oversees outlet leaders across the group.

Core Mission

The General Manager must ensure every business delivers:

1. Excellent guest satisfaction
2. Sustainable revenue growth
3. Strong profitability and financial discipline

Main Responsibilities

1. Multi-Outlet Operations

• Oversee daily operations of all restaurants, bars, and hospitality concepts.
• Maintain service, cleanliness, safety, compliance, and operating standards.
• Conduct regular site visits and management reviews.
• Resolve operational issues and ensure SOPs are followed.
• Coordinate departments including operations, kitchen, bar, finance, HR, and marketing.

2. Financial Performance

• Own revenue, profit, and EBITDA targets.
• Review P&L statements and budgets.
• Monitor food cost, beverage cost, payroll, and operating expenses.
• Improve profitability through pricing, menu engineering, labour planning, and cost control.
• Work with finance on forecasts and capital expenditure planning.

3. Sales & Revenue Growth

• Set outlet revenue targets.
• Develop strategies for events, private dining, corporate bookings, partnerships, and promotions.
• Analyze sales trends and underperforming periods.
• Improve guest retention and repeat visitation.

4. Guest Experience

• Ensure each concept delivers its intended guest experience.
• Monitor reviews, complaints, and customer feedback.
• Lead service recovery and complaint resolution.
• Implement systems to recognize and retain repeat guests.

5. Leadership & Team Development

• Directly manage outlet GMs and Restaurant Managers.
• Conduct performance reviews and coaching.
• Develop leadership capabilities and succession plans.
• Hold managers accountable for results.

6. Training & Service Standards

• Establish onboarding and training programs.
• Ensure staff have strong service, menu, POS, and guest-recovery knowledge.
• Maintain standards in grooming, professionalism, and customer service.

7. HR & Recruitment

• Support hiring, retention, workforce planning, and performance management.
• Monitor turnover and employee engagement.
• Work closely with HR on disciplinary and development matters.

8. New Restaurant Openings

• Lead pre-opening planning and execution.
• Coordinate with designers, contractors, suppliers, chefs, and consultants.
• Oversee recruitment, training, procurement, licensing, and launch readiness.

9. Systems & Technology

Responsible for selecting and managing:

• POS systems
• Reservation systems
• Inventory systems
• Procurement systems
• CRM platforms
• Payment gateways
• Workforce management software
• Reporting tools

10. Procurement & Supplier Management

• Negotiate supplier agreements.
• Control purchasing processes.
• Improve group buying power while maintaining quality.

11. Menu & Culinary Collaboration

• Work with chefs on menu design, pricing, profitability, and execution.
• Review menu performance and guest appeal.
• Support menu launches and staff training.

12. Design, Events & Marketing

• Review restaurant layouts and operating equipment.
• Oversee events and collaborations.
• Ensure marketing campaigns are operationally achievable and commercially effective.

13. Reporting

• Provide weekly and monthly performance reports.
• Present risks, opportunities, corrective actions, and recommendations to ownership.

Key Performance Indicators (KPIs)

Success will be measured by:

• Revenue growth
• Profitability and EBITDA
• Food & beverage cost control
• Labour productivity
• Guest satisfaction scores
• Repeat customer rates
• Employee retention
• Training completion
• New outlet performance
• Compliance with operating standards

Candidate Requirements

Education

• Bachelor's degree (or higher) in Hospitality, Hotel, Restaurant Management, or related field.
• Strong business and financial education preferred.
• MBA or postgraduate qualifications are advantageous.

Experience

Minimum:

• 5+ years in a multi-outlet restaurant group.
• Senior operational leadership experience.
• P&L responsibility.
• Experience opening new venues.
• Experience managing restaurant managers and outlet leaders.
• Experience with POS, reservations, inventory, procurement, and reporting systems.

Preferred:

• Hotel F&B background.
• Luxury/lifestyle hospitality.
• Experience in competitive markets such as Singapore, Hong Kong, or Bangkok.

Ideal Candidate Profile

The successful candidate is:

• Commercially driven
• Financially literate
• Hands-on and operationally focused
• Strong leader and coach
• Calm under pressure
• Detail-oriented
• Guest-centric
• Able to balance hospitality excellence with profitability
• Passionate about building successful hospitality brands

In One Sentence

This is essentially a Group Director of Operations / Group General Manager role responsible for all operational, financial, commercial, people, and guest-experience performance across a portfolio of restaurants and hospitality businesses, with full accountability for growth, profitability, and standards.

Job Summary

Lead and coach employees to achieve daily, weekly, and monthly objectives while managing workflow, enforcing safety standards, and driving shop KPIs. You will identify efficiency issues and implement improvements to ensure operational excellence.

Responsibilities

• Set clear daily, weekly, and monthly objectives and communicate them effectively to employees
• Organize workflow by assigning tasks and preparing detailed schedules to optimize productivity
• Oversee employee performance and provide coaching to enhance skills and work quality
• Identify operational inefficiencies and recommend actionable improvements to increase effectiveness
• Enforce strict adherence to safety guidelines and company standards to maintain a safe work environment
• Manage and drive shop Key Performance Indicators (KPIs) to meet business goals
• Work extended hours and stand for prolonged periods as required
• Work on weekends and public holidays as part of operational needs

Required competencies and certifications

• Proven experience as a Supervisor or in a similar leadership role

Preferred competencies and qualifications

• Strong organizational and leadership abilities
• Effective communication and interpersonal skills
• Self-motivated with a results-driven approach
• Problem-solving skills