Total 33 technical support job vacancies in Maintenance / Repair category in The Philippines

Key Responsibilities:

• SLA-Driven Incident Management: Respond to and resolve hardware and software alerts (Storage, Servers, Backups) within the client’s contracted response times.
• Preventative Maintenance (PM): Execute scheduled health checks, firmware updates, and physical hardware audits at client data centers to prevent unplanned downtime.
• Storage Administration: Perform routine storage tasks across platforms (e.g., LUN provisioning, volume expansion, mapping/masking, and snapshot management).
• Client Communication & Reporting: Provide clear, professional updates to clients during and after maintenance activities.
• Root Cause Analysis (RCA): Assist the Technical Lead in investigating RCA reports after major incidents to identify the underlying cause and prevent recurrence.

Requirements:

• Diploma or above in IT, Engineering, or related field.
• 3–5 years in a Field Engineer, Data Center Technician, or MSP Engineer role.
• Hands-on with server hardware
• Understanding of storage fundamentals: LUN, RAID, SAN/NAS, iSCSI.
• Proficient in using iBMC, SmartKit, or similar diagnostic tools.
• Willingness to work on-call or during non-business hours.
• Good written and spoken English; able to read technical documentation.

Key Responsibilities:

• Infrastructure Oversight: Manage the end-to-end maintenance of Enterprise Storage (SAN/NAS/Flash), server hardware, and virtualization layers.
• Preventative Strategy: Shift the team from "reactive" to "proactive" by implementing robust monitoring, firmware patch management, and predictive failure analysis.
• Incident Management: Lead the technical response during "Severity 1" outages, performing deep-dive Root Cause Analysis (RCA) to prevent recurrence.
• Risk & Lifecycle Management: Manage end-to-end Hardware Lifecycle Management (LCM), including proactive identification of EoL equipment.
• Capacity Planning: Monitor storage growth and compute trends to ensure the business maintain in optimal performance buffers.
• Team Mentorship: Supervise a team of technicians/engineers, conducting code reviews, technical training, and performance evaluations.

Requirements:

• Diploma or above in Computer Science, Electronics, or related field.
• 7+ years in IT infrastructure with at least 2 years in a leadership
• Deep knowledge of Storage Area Networks (SAN), iSCSI, Fiber Channel, and high-availability clusters.
• Strong Linux/Windows administration and automation skills (Python, PowerShell, or Bash).
• Good communication skills; able to coordinate with customer IT teams.
• Relevant certs such as HCIE-storage certificate is value added

• Well Established Company
• Basic $2800 - $3200 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices
• Any other ad hoc duties as assigned

Job Requirements:

• Possess relevant technical certification with minimum 1-2 years relevant working experience
• Possess Class 3 and forklift driving license will be an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492