Total 81 technical support job vacancies in Manufacturing / Production category in The Philippines

Job Description:

• Able to provide production support onsite / offsite when production issue is escalated from L1 Support
• Investigate and recover production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Be able to document relevant knowledge articles for end-user to self-help as well as internal technical knowledge articles on recovery SOPs
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure recurring incidents are promoted to Problems and adhere to Problem Management to track and close Problem tasks
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
  16. To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill: -

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

OVERALL OBJECTIVES :                                                                                                                                   To 
The eQMS Application Administrator / Quality Systems Specialist provides day‑to‑day operational support, onboarding, and transactional data entry within enterprise Quality and Document Management Systems (e.g., ETQ / eQMS).

This role primarily supports IT Solutions staff and Quality Systems teams across multiple geographies, ensuring accurate execution of routine system activities that enable global quality system operations. The position is execution‑focused and operates under established procedures and direction from the eQMS Support Manager. This role does not manage system implementations, training programs, or validation ownership.

 SPECIFIC ASSIGNMENTS :

•  Perform routine system administration and data entry activities in ETQ / eQMS, including:
• User onboarding, account creation, role assignments, and access maintenance
• Document control metadata entry and document lifecycle updates
• Maintenance of system master data and reference data as assigned
• Ensure accuracy, completeness, and timeliness of all system records.
• Execute all activities in accordance with approved SOPs, work instructions, and governance standards.

OTHER ASSIGNMENTS :

• Support IT Solutions and Quality Systems teams during peak workload periods.
• Participate in system testing or user acceptance activities as assigned, without ownership responsibility.
• Perform additional administrative or system support tasks as needed.

EVOLUTION :

• In a fast‑growing organization, strong performance may lead to expanded system administration responsibilities, senior support roles, or specialization within eQMS or Quality Systems Support.

PERFORMANCE APPRAISAL CRITERIA :

• Accuracy and timeliness of onboarding and administrative system activities.
• Responsiveness to IT Solutions and global support requests.
• Adherence to SOPs, data integrity standards, and governance requirements.
• Audit readiness of maintained administrative records.

QUALIFICATIONS
Minimum Educational Qualifications
Bachelor’s degree or diploma

Minimum Experience

1–3 years of experience in system administration, quality systems support, or a regulated IT environment.
Experience performing transactional system administration or shared services support.

The Ideal Candidate Possesses

• Hands‑on experience with ETQ, eQMS, or similar enterprise systems preferred.
• Strong attention to detail and data accuracy.
• Ability to follow defined procedures consistently.
• Good organizational and time‑management skills.
• Experience working with IT Solutions or global support teams.

Our client is a leading provider of integrated automation solutions to the semiconductor industries worldwide. The Company primarily designs, develops and distributes a wide range of automated equipment that caters to the front and back-end processes of IC assembly. They are currently hiring for a Assembly Technical Specialist and will like to invite interested candidate to send your detailed resume to talent@asiasearch.com.sg

Assembly Technical Specialist
MAIN DUTIES AND RESPONSIBILITIES:

• Produce and modify metal parts as per detail and defined engineering drawings by operating on different types of machines like lathe turning machine, conventional milling machine, work bench drilling machine and work bench grinding.
• Ensure accuracy of machined parts by using measuring instruments like vernier caliper, micrometer, etc
• Maintenance of the machinery in the machine shop.

MAIN JOB SPECIFICATIONS / REQUIREMENTS:

• Minimum National Trade Certificate in Metal / Precision Machining or its equivalent. 
• Minimum 1 years relevant experience 
• Knowledge and experience in metal and precision machining
• Understand of technical drawings with geometrical tolerances

Responsibilities

●Responsible for managing cleanroom garments, consumables, cleaning agents and disinfectants purchase and inventory.

●Overseeing and coordinating external cleanroom garment laundry services.

●Assist in overseeing site cleaning and disinfection activities.

●Be responsible for production waste being generated during biopharmaceutical manufacturing processes, ensuring proper handling and disposal by contractor per EHS requirements.

●Conduct investigation of deviation that has been assigned by the team lead, supporting site internal/external audits and change control management.

●Perform other tasks that have been assigned by the team lead.

Requirements:

• Minimum NITEC or equivalent technical school or diploma certification in life science, biological science, microbiology, chemistry with at least 3-4 years working experience in a biopharmaceutical or equivalent industry.

• Familiar with using SAP system is a must, basic cleaning agents and disinfectants, GMP cleanroom and contamination control knowledge.
• Experience in biopharmaceutical or healthcare industry operation is preferred.
• Good teamwork ability, strong sense of responsibility, communication ability and execution.
• Demonstrate good communication and comprehension abilities.
• Able to work independently with limited supervision in a fast-paced environment.
• Possess good multi-tasking and prioritization skills.

6 months contract, subject to extension     

Job Objectives:
The specialized First Recovery IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during a bank’s green zone.

Key Responsibilities:

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Key Responsibilities

• Develop, maintain, and enhance applications using PowerBuilder
• Design and improve user interfaces to support business requirements
• Provide production support, including troubleshooting, incident resolution, and root cause analysis
• Manage and implement change requests in accordance with established processes
• Develop and enhance Sybase stored procedures and support backend database operations
• Monitor system performance and implement improvements where necessary
• Prepare and maintain technical documentation, including system and process flows
• Work closely with internal stakeholders to ensure timely delivery of enhancements and fixes

Job Requirements

• Minimum 3 years of relevant experience in PowerBuilder development
• Strong experience in PowerBuilder UI design and enhancement
• Proven experience in production support and incident troubleshooting
• Good understanding of change request and release management processes
• Hands-on experience with Sybase stored procedures and database architecture
• Experience in backend development and database performance tuning
• Ability to document technical processes and workflows clearly

Preferred Skills

• Experience working in legacy system environments
• Exposure to system migration or modernisation projects
• Familiarity with structured development and governance processes

Additional Information

• This is a 1-year contract position
• Role involves a combination of development, maintenance, and production support responsibilities

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Job Summary

As a Manufacturing Support 1, you will be working in a team to ensure that the manufacturing line are up and running especially for debagging and packaging process.

Role and Responsibilities:

- Handle, cut ,dump and pack bags weighing as much as 25kg into blenders /mixers or bags as many 8MT per shift.

- Handle drums and related equipment.

- Utilize weighing scales and floor scales to properly weigh the required material.

- Document the material / lot number.

- Operate forklift , hand pallet jacks and hand trucks.

- Print and label packaging

- Fabricate boxes / supersack for packaging of finished products.

- Assist in cleaning other areas within the department.

- Complete any other assignment given by the Supervisor.

Job Requirements:

• Possess Forklift License is at advantage but not necessary

• Able to read, speak and understand basic English

• Strong Communication Skills

• Must be able handle bulky items

• Ability to perform duties under specific time requirements

• Ability to adapt to changing duties and responsibilities

• Able to work rotating shift, overtime or weekend (if required )as assigned

• Ability to work in a dusty, hot and humid environment

• The job is require to bend, stoop, and lean over for a period of time

Working pattern:
5 days work week in 3 rotating shifts.

7am-3pm

3pm-11pm

11pm -7am

Job Description
Able to provide production support onsite / offsite when production issue is escalated from L1 Support

Investigate and recover production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

Be able to document relevant knowledge articles for end-user to self-help as well as internal technical knowledge articles on recovery SOPs

Follow up on defect and incident closure and meet incident closure KPI

Share production defect support learning with QA team and development team to improve application quality and minimize future defects

Make sure system availability as per respective agreed SLA

Support EOD batch run

Perform annual Disaster Recovery (DR) exercise for supported applications

Provide support to System Engineers on server level patches / upgrade as and when applicable

Ensure proper knowledge transfer (KT) from project / development team before enhancement release

Ensure recurring incidents are promoted to Problems and adhere to Problem Management to track and close Problem tasks

To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
16. To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill: -

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

Responsibilities:

• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents

• Act as the focal point for critical/high impact incident resolution for application systems that are in production

• Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.

• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.

• Correlate events across multiple systems to narrow down potential root causes of problems.

• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue

• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues

• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation

• Manage and respond to users on timely manner for reported production issues/clarification

• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives

• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year

• Generate one time report as per user request/audit request

• Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved

• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Requirements:

Education:

• Bachelors’ Degree in Computer Science or related field.

• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Minimum 6-9 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk

• Hands-on experience in IT Operations/Production support L2/L3.

• Experience in ITIL process and tools like Control-M is a plus.

• Strong analytical & trouble shooting skills required.

• Experience in Disaster Recovery planning and test execution.

• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.

• Experience working in financial services industry supporting mission critical applications is a big plus.

Key Domain/ Technical Skills
• Programming Languages:

• Java, J2EE, JMS, Webservices, Micro Services,

• UNIX (Shell Scripting),

• Database & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

• Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

As a Product Manager (Technical), you will need to:

• Drive business outcomes by taking on a product from end (problem definition) to end (release and continuous improvement):
• Interview stakeholders and users to understand problem space and define problem statement.
• Craft proposals to justify resource allocations and secure funding.
• Define success measures and set up dashboards to monitor progress.
• Identify hypotheses, develop product strategy, and devise initiatives to drive product outcomes.
• Create product roadmap and work with team to ensure timely achievement of goals.
• Work with designers, software engineers to develop, test and release product.
• Measure outcomes and continuously iterate product to drive outcomes.
• Engage with and support users to drive product adoption.

EXPERIENCE AND SKILLS NEEDED

As a Product Manager (Technical), you need to have:

• Proven record of driving business outcomes.
• End to end experience working with design and engineering teams to build products.
• Strong written and verbal communication skills.
• Ability to effectively manage high level stakeholders.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Experience with platforms like Confluence, JIRA, Balsamiq are a plus.
• Computer science, product management related degrees or diplomas are a plus

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

·  Minimum 6-9 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk

· Hands-on experience in IT Operations/Production support L2/L3.

· Experience in ITIL process and tools like Control-M is a plus.

· Strong analytical & trouble shooting skills required.

·Experience in Disaster Recovery planning and test execution.

· Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.

Experience working in financial services industry supporting mission critical applications is a big plus.

Responsibilities

1. Platform Operations & Day 2 Support

•   Provide Day 2 operational support for Informatica platforms, including Informatica PowerCenter, Intelligent Data Management Cloud (IDMC), Data Quality, and Master Data Management (MDM)

•  Monitor platform health, availability, and performance of Informatica domain services, integration services, repository services, and associated infrastructure

•    Perform routine operational checks and maintenance activities across Informatica nodes, domains, and connected systems

•   Support platform upgrades, hotfixes, and patching (EBFs) in accordance with change management processes

2. User & Project Onboarding / Offboarding

•  Execute user onboarding and offboarding activities across Informatica platforms (user accounts, groups, roles, privileges, folder-level permissions)

•  Support project and environment onboarding, including setup of folders, repositories, connections, workflows, and deployment groups

•   Ensure access provisioning follows least-privilege and security policies across Informatica domain, repository, and application tiers

•    Maintain accurate access and entitlement records for all Informatica platform users and service accounts

3. Service Requests (SR) & Change Requests (CR)

•   Handle Service Requests (SRs) such as access requests, connection configuration changes, workflow scheduling adjustments, and operational queries

•  Support Change Requests (CRs) including platform configuration changes, workflow tuning, session/mapping performance optimisation, patching, and controlled enhancements

•  Participate in impact assessments, implementation planning, and post-change validation for Informatica platform changes

•    Ensure changes follow agreed ITSM, governance, and approval workflows

4. Platform Maintenance & Housekeeping

•    Perform regular platform housekeeping activities (repository log management, session/workflow log cleanup, storage management, license usage checks, certificate renewals where applicable)

•    Support backup and restore procedures for Informatica repositories, metadata, and platform configurations, and assist with DR readiness activities

•    Maintain platform configuration documentation and operational runbooks for Informatica environments

•    Assist in audits, compliance checks, and evidence collection when required, including data lineage and metadata reporting

5. Security, Compliance & Regulated Environments

•    Operate within air-gapped, on-premises environments with strict security and operational controls

•    Adhere to client security standards, SOPs, and access controls across Informatica domains, repositories, and connected data sources

•   Work closely with infrastructure, security, database, and governance teams to resolve operational issues

•     Ensure operational activities comply with client and regulatory requirements, including data handling and privacy obligations

6. Consulting & Stakeholder Collaboration

•     Work as part of a multi-project consulting delivery team, supporting multiple Informatica platforms and clients

•    Communicate clearly with project managers, data architects, ETL developers, and client operations teams

•     Escalate risks, incidents, and operational concerns in a timely and structured manner

•     Contribute to continuous improvement of operational processes and standards

Required Experience & Skills

Experience

•      Minimum 2 years of relevant experience in platform administration, production support, or operations for Informatica data integration and/or data management platforms

Data Integration

Informatica PowerCenter (domains, repositories, integration services, workflows)

Cloud Integration

Informatica Intelligent Data Management Cloud (IDMC) / Cloud Data Integration

Data Quality

Informatica Data Quality (IDQ) — profiling, cleansing, standardisation

Master Data

Informatica MDM (Hub, SIF, entity management, match/merge)

Databases

Oracle, SQL Server, PostgreSQL, or other relational databases used as sources/targets

Infrastructure

Linux/Unix environments, scheduling tools (Autosys, Control-M), basic scripting

As a member of the Regional Marketing team within the Large Format Graphics (LFG) Department, you will be part of a team delivering all product marketing activities relating to the total product lifecycle for LFG portfolio.

What we Offer to you

With Canon, you'll enter a High-Tech World where Innovative and Leading Solutions are created and sold in Professional B2B environments. You’ll be part of a dynamic, creative and passionate Marketing team which is giving guidance and support to our Country organizations within the South- and East Asia Region.

On a personal level, we actively coach, support and encourage your ambition to grow in your role, done by professionals who share your ambition. We'll invest in your development to help you learn and progress in your professional career together with us. You'll find leaders who actively coach you, give you the freedom to explore & develop new ideas and a transparent and highly motivated team where knowledge is shared openly.

Your Job & Responsibilities

In your role as “Product Marketing Assistant” within the Regional Large Format Graphics team, you will be part of a team responsible for the total “LifeCycle” of the Large Format Graphics portfolio.  Your day-to-day activities will include liaising with our HQ in Europe, Channel Partners across the Region, Marketing Team and Application Specialists. You will assist in fulfilling Marketing deliverables such as updating product information, market & competitive analysis, budgeting & forecasting activities, organizing and/or supporting events in the region, and some digital marketing activities within the LFG portfolio.

What we Ask from you

We need colleagues with passion, who can achieve the exceptional by working collaboratively, who have the courage to risk and not being afraid to make mistakes, finding new ways of doing things and having the ability to see the world the way our customers experience it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

·       At least 1-2 years’ work experience

·       Diploma or equivalent

·       Basic Computer & IT Skill (Microsoft Office)

·       A strong willingness to take personal responsibility of projects and the drive to make it successful

·       Effective communicator, with good written and interpersonal skills

·       Highly organized and efficient

·       Problem Solving

·       Open minded

·       Languages – English

You will need to

·       Act as a Team Player

·       Communicate Effectively

·       Focus on the Customer

·       Apply High Standards of Accuracy

·       Plan & Organize Effectively

The Production Support Specialist is responsible for creating, managing, and optimizing production schedules and warehousing to ensure efficient use of resources while meeting customer demand, delivery timelines, and quality standards. This role coordinates closely with procurement, manufacturing, logistics, and sales to maintain smooth production flow and minimize downtime or shortages.

Key Responsibilities

• Develop and maintain daily, weekly, and monthly production schedules
• Analyse demand forecasts, sales orders, and inventory levels to plan production
• Coordinate with procurement to ensure raw materials and components are available
• Monitor production progress and adjust schedules as needed to address delays or changes
• Optimize capacity utilization, labor, and equipment efficiency
• Communicate production plans clearly to manufacturing and operations teams
• Track key performance indicators (KPIs) such as output, lead times, and inventory levels
• Identify and resolve production bottlenecks or inefficiencies
• Maintain accurate production records and reports in MRP systems
• Support continuous improvement initiatives and cost-reduction efforts