Responsibilities
1. Platform Operations & Day 2 Support
• Provide Day 2 operational support for Informatica platforms, including Informatica PowerCenter,
Intelligent Data Management Cloud (IDMC), Data Quality, and Master Data Management (MDM)
• Monitor platform health, availability, and performance of Informatica domain services, integration
services, repository services, and associated infrastructure
• Perform routine operational checks and maintenance activities across Informatica nodes, domains, and
connected systems
• Support platform upgrades, hotfixes, and patching (EBFs) in accordance with change management processes
2. User & Project Onboarding / Offboarding
• Execute user onboarding and offboarding activities across Informatica platforms (user accounts, groups,
roles, privileges, folder-level permissions)
• Support project and environment onboarding, including setup of folders, repositories, connections, workflows, and deployment groups
• Ensure access provisioning follows least-privilege and security policies across Informatica domain,
repository, and application tiers
• Maintain accurate access and entitlement records for all Informatica platform users and service accounts
3. Service Requests (SR) & Change Requests (CR)
• Handle Service Requests (SRs) such as access requests, connection configuration changes, workflow scheduling adjustments, and operational queries
• Support Change Requests (CRs) including platform configuration changes, workflow tuning, session/mapping performance optimisation, patching, and controlled enhancements
• Participate in impact assessments, implementation planning, and post-change validation for
Informatica platform changes
• Ensure changes follow agreed ITSM, governance, and approval workflows
4. Platform Maintenance & Housekeeping
• Perform regular platform housekeeping activities (repository log management, session/workflow log
cleanup, storage management, license usage checks, certificate renewals where applicable)
• Support backup and restore procedures for Informatica repositories, metadata, and platform configurations, and assist with DR readiness activities
• Maintain platform configuration documentation and operational runbooks for Informatica environments
• Assist in audits, compliance checks, and evidence collection when required, including data lineage and
metadata reporting
5. Security, Compliance & Regulated Environments
• Operate within air-gapped, on-premises environments with strict security and operational controls
• Adhere to client security standards, SOPs, and access controls across Informatica domains, repositories,
and connected data sources
• Work closely with infrastructure, security, database, and governance teams to resolve operational
issues
• Ensure operational activities comply with client and regulatory requirements, including data handling and privacy obligations
6. Consulting & Stakeholder Collaboration
• Work as part of a multi-project consulting delivery team, supporting multiple Informatica platforms and clients
• Communicate clearly with project managers, data architects, ETL developers, and client operations teams
• Escalate risks, incidents, and operational concerns in a timely and structured manner
• Contribute to continuous improvement of operational processes and standards
Required Experience & Skills
Experience
• Minimum 2 years of relevant experience in platform administration, production support, or operations for Informatica data integration and/or data management platforms
Data Integration
Informatica PowerCenter (domains, repositories, integration services, workflows)
Cloud Integration
Informatica Intelligent Data Management Cloud (IDMC) / Cloud Data Integration
Data Quality
Informatica Data Quality (IDQ) — profiling, cleansing, standardisation
Master Data
Informatica MDM (Hub, SIF, entity management, match/merge)
Databases
Oracle, SQL Server, PostgreSQL, or other relational databases used as sources/targets
Infrastructure
Linux/Unix environments, scheduling tools (Autosys, Control-M), basic scripting