Total 112 tech support job vacancies in Manufacturing / Production category in The Philippines

Job Description:

• Able to provide production support onsite / offsite when production issue is escalated from L1 Support
• Investigate and recover production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Be able to document relevant knowledge articles for end-user to self-help as well as internal technical knowledge articles on recovery SOPs
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure recurring incidents are promoted to Problems and adhere to Problem Management to track and close Problem tasks
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
  16. To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill: -

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

Job Responsibilities:

• Developing and implementing test and functionality check procedures on customer products.
• Co-ordinating with customers and in-house engineers, to develop Board Assembly and Mechanical drawings.
• Developing training aids and guides for department staff.
• Troubleshooting and debugging of Burn-In Boards, and test hardware.
• Creating & troubleshoot of test programs with Automatic Test System.
• Determining and developing quality requirements.
• Day-to-day production duties will involve organizing operators on assembly and troubleshooting for both conventional and SMT PCB assembly.
• Liaising with planning/scheduling team to meet delivery requirements.
• Implementing and maintaining safety standards and ensuring adherence tocompany policies, safety standards, and good housekeeping practices.
• Any other duties assigned by the Management

Requirements

• Diploma / Degree in Engineering; Electronics Engineering / Electrical Engineering / Mechanical Engineering / Materials Science / Manufacturing / Industrial Engineering.
• With experience in manufacturing / Electronics / Semicon industry.
• Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams.

Be part of a global Japanese materials company that develops advanced engineering plastics used in automotive, electronics, industrial and consumer products. Grow your career in polymer application development and support in a global, innovative materials company.

JOB DESCRIPTION

Sales achievement of assigned territories.

• Meets or exceeds established annual sales quota.

• Initiates sales process by prospecting, scheduling of appointments, conduct sales presentations, understanding business

needs, develop

proposals and sales closure.

• Expands sales in existing accounts by introducing additional solutions and services and /or develop new and innovative

applications.

• Closes sales by building rapport with potential customers, expounding on the benefits of BU solutions and service

capabilities; overcoming

objection, etc.

• Proactively keeping up to date on product knowledge and market trend by participating in educational opportunities

offered by S&N or

other appropriate channels.

Maintenance of customer database.

• To update key customer data

• Identifies market potential by qualifying accounts

• Contributes information to market strategy by monitoring competitive products and feedback

from end users

Maintain good relations with all external and internal stakeholders.

• Accountable for customer satisfaction and providing high quality service

• Identifies market potential by qualifying accounts

• Responsible for keeping commitments in a timely manner and resolving issues promptly

Thorough knowledge on competitors’ activities.

• Be familiar with competitors’ strategies and product features/benefits and contributes

information to market strategy by monitoring competitive products and feedback from end users

• Provide feedback on market information with regards to competitors activities, product pricing, SWOT in reports and

sales meetings.

Effective planning and execution of action/promotional plan.

• Good territorial and sales management of all assigned accounts

• Operating expenses to be kept to budget.

Code of Conduct – Compliance training

• Complete mandatory compliance training by the defined dates as required

• Training and review on all new guidelines, SOPs and revised version of Code as issued.

• Uphold good image of company and take care of its assets.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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• Lead and motivate line leaders and operators to achieve daily production targets and maintain quality standards.
• Conduct shift handovers and address operational or process issues promptly.
• Plan manpower, overtime, and consumable usage for smooth operations.
• Ensure strict adherence to manufacturing procedures and safety guidelines.
• Drive continuous improvement initiatives to enhance efficiency and reduce errors.

Requirements:

• Diploma or Degree in Engineering, Science, or Manufacturing-related disciplines.
• At least 2 years of experience in high-tech/high-volume manufacturing environment.
• Strong leadership abilities with clear communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

OVERALL OBJECTIVES :                                                                                                                                   To 
The eQMS Application Administrator / Quality Systems Specialist provides day‑to‑day operational support, onboarding, and transactional data entry within enterprise Quality and Document Management Systems (e.g., ETQ / eQMS).

This role primarily supports IT Solutions staff and Quality Systems teams across multiple geographies, ensuring accurate execution of routine system activities that enable global quality system operations. The position is execution‑focused and operates under established procedures and direction from the eQMS Support Manager. This role does not manage system implementations, training programs, or validation ownership.

 SPECIFIC ASSIGNMENTS :

•  Perform routine system administration and data entry activities in ETQ / eQMS, including:
• User onboarding, account creation, role assignments, and access maintenance
• Document control metadata entry and document lifecycle updates
• Maintenance of system master data and reference data as assigned
• Ensure accuracy, completeness, and timeliness of all system records.
• Execute all activities in accordance with approved SOPs, work instructions, and governance standards.

OTHER ASSIGNMENTS :

• Support IT Solutions and Quality Systems teams during peak workload periods.
• Participate in system testing or user acceptance activities as assigned, without ownership responsibility.
• Perform additional administrative or system support tasks as needed.

EVOLUTION :

• In a fast‑growing organization, strong performance may lead to expanded system administration responsibilities, senior support roles, or specialization within eQMS or Quality Systems Support.

PERFORMANCE APPRAISAL CRITERIA :

• Accuracy and timeliness of onboarding and administrative system activities.
• Responsiveness to IT Solutions and global support requests.
• Adherence to SOPs, data integrity standards, and governance requirements.
• Audit readiness of maintained administrative records.

QUALIFICATIONS
Minimum Educational Qualifications
Bachelor’s degree or diploma

Minimum Experience

1–3 years of experience in system administration, quality systems support, or a regulated IT environment.
Experience performing transactional system administration or shared services support.

The Ideal Candidate Possesses

• Hands‑on experience with ETQ, eQMS, or similar enterprise systems preferred.
• Strong attention to detail and data accuracy.
• Ability to follow defined procedures consistently.
• Good organizational and time‑management skills.
• Experience working with IT Solutions or global support teams.

Responsibilities

●Responsible for managing cleanroom garments, consumables, cleaning agents and disinfectants purchase and inventory.

●Overseeing and coordinating external cleanroom garment laundry services.

●Assist in overseeing site cleaning and disinfection activities.

●Be responsible for production waste being generated during biopharmaceutical manufacturing processes, ensuring proper handling and disposal by contractor per EHS requirements.

●Conduct investigation of deviation that has been assigned by the team lead, supporting site internal/external audits and change control management.

●Perform other tasks that have been assigned by the team lead.

Requirements:

• Minimum NITEC or equivalent technical school or diploma certification in life science, biological science, microbiology, chemistry with at least 3-4 years working experience in a biopharmaceutical or equivalent industry.

• Familiar with using SAP system is a must, basic cleaning agents and disinfectants, GMP cleanroom and contamination control knowledge.
• Experience in biopharmaceutical or healthcare industry operation is preferred.
• Good teamwork ability, strong sense of responsibility, communication ability and execution.
• Demonstrate good communication and comprehension abilities.
• Able to work independently with limited supervision in a fast-paced environment.
• Possess good multi-tasking and prioritization skills.

6 months contract, subject to extension     

Job Objectives:
The specialized First Recovery IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during a bank’s green zone.

Key Responsibilities:

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe