Total 105 support analyst job vacancies in Manufacturing / Production category in The Philippines

OVERALL OBJECTIVES :                                                                                                                                   To 
The eQMS Application Administrator / Quality Systems Specialist provides day‑to‑day operational support, onboarding, and transactional data entry within enterprise Quality and Document Management Systems (e.g., ETQ / eQMS).

This role primarily supports IT Solutions staff and Quality Systems teams across multiple geographies, ensuring accurate execution of routine system activities that enable global quality system operations. The position is execution‑focused and operates under established procedures and direction from the eQMS Support Manager. This role does not manage system implementations, training programs, or validation ownership.

 SPECIFIC ASSIGNMENTS :

•  Perform routine system administration and data entry activities in ETQ / eQMS, including:
• User onboarding, account creation, role assignments, and access maintenance
• Document control metadata entry and document lifecycle updates
• Maintenance of system master data and reference data as assigned
• Ensure accuracy, completeness, and timeliness of all system records.
• Execute all activities in accordance with approved SOPs, work instructions, and governance standards.

OTHER ASSIGNMENTS :

• Support IT Solutions and Quality Systems teams during peak workload periods.
• Participate in system testing or user acceptance activities as assigned, without ownership responsibility.
• Perform additional administrative or system support tasks as needed.

EVOLUTION :

• In a fast‑growing organization, strong performance may lead to expanded system administration responsibilities, senior support roles, or specialization within eQMS or Quality Systems Support.

PERFORMANCE APPRAISAL CRITERIA :

• Accuracy and timeliness of onboarding and administrative system activities.
• Responsiveness to IT Solutions and global support requests.
• Adherence to SOPs, data integrity standards, and governance requirements.
• Audit readiness of maintained administrative records.

QUALIFICATIONS
Minimum Educational Qualifications
Bachelor’s degree or diploma

Minimum Experience

1–3 years of experience in system administration, quality systems support, or a regulated IT environment.
Experience performing transactional system administration or shared services support.

The Ideal Candidate Possesses

• Hands‑on experience with ETQ, eQMS, or similar enterprise systems preferred.
• Strong attention to detail and data accuracy.
• Ability to follow defined procedures consistently.
• Good organizational and time‑management skills.
• Experience working with IT Solutions or global support teams.

Visa’s Global Data Office develops and manages a portfolio of innovative data solutions powering multiple lines of business, government, and merchant clients. These products deliver actionable insights, improve operational efficiency, and unlock opportunities for growth and customer engagement. The Data Product Analyst plays a critical role in supporting data products across their lifecycle, with a strong focus on analytics, insights, and AI-driven recommendations

Key Responsibilities

• Collaborate with product managers on data products, supporting pipeline management, sales enablement, and cross-functional projects with marketing, sales, engineering, and operations.
• Own feedback tracking for all supported products: organize, manage, and synthesize client, user, and internal input to inform product improvements and prioritization.
• Manage client onboarding and workspace setup processes across the product portfolio, ensuring seamless experiences and accurate billing.
• Address client inquiries and product-related issues, working with marketing to create product collateral, case studies, and demo assets.
• Support development of AI-powered features and data-driven insights to enhance product value.
• Assist in analyzing product performance metrics and generating actionable recommendations for optimization.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Responsibilities

●Responsible for managing cleanroom garments, consumables, cleaning agents and disinfectants purchase and inventory.

●Overseeing and coordinating external cleanroom garment laundry services.

●Assist in overseeing site cleaning and disinfection activities.

●Be responsible for production waste being generated during biopharmaceutical manufacturing processes, ensuring proper handling and disposal by contractor per EHS requirements.

●Conduct investigation of deviation that has been assigned by the team lead, supporting site internal/external audits and change control management.

●Perform other tasks that have been assigned by the team lead.

Requirements:

• Minimum NITEC or equivalent technical school or diploma certification in life science, biological science, microbiology, chemistry with at least 3-4 years working experience in a biopharmaceutical or equivalent industry.

• Familiar with using SAP system is a must, basic cleaning agents and disinfectants, GMP cleanroom and contamination control knowledge.
• Experience in biopharmaceutical or healthcare industry operation is preferred.
• Good teamwork ability, strong sense of responsibility, communication ability and execution.
• Demonstrate good communication and comprehension abilities.
• Able to work independently with limited supervision in a fast-paced environment.
• Possess good multi-tasking and prioritization skills.

6 months contract, subject to extension     

Job Objectives:
The specialized First Recovery IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during a bank’s green zone.

Key Responsibilities:

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Key Responsibilities

• Develop, maintain, and enhance applications using PowerBuilder
• Design and improve user interfaces to support business requirements
• Provide production support, including troubleshooting, incident resolution, and root cause analysis
• Manage and implement change requests in accordance with established processes
• Develop and enhance Sybase stored procedures and support backend database operations
• Monitor system performance and implement improvements where necessary
• Prepare and maintain technical documentation, including system and process flows
• Work closely with internal stakeholders to ensure timely delivery of enhancements and fixes

Job Requirements

• Minimum 3 years of relevant experience in PowerBuilder development
• Strong experience in PowerBuilder UI design and enhancement
• Proven experience in production support and incident troubleshooting
• Good understanding of change request and release management processes
• Hands-on experience with Sybase stored procedures and database architecture
• Experience in backend development and database performance tuning
• Ability to document technical processes and workflows clearly

Preferred Skills

• Experience working in legacy system environments
• Exposure to system migration or modernisation projects
• Familiarity with structured development and governance processes

Additional Information

• This is a 1-year contract position
• Role involves a combination of development, maintenance, and production support responsibilities

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Job Description:

• Support the delivery and ongoing management of AN enterprise digital platform.
• The role focuses on backlog management, coordination with technical teams, and operational support, making sure that product changes are delivered in a controlled, secure, and timely manner across non production and production environments.

Key Responsibilities:

• Support product strategy execution through backlog grooming, prioritisation, and requirement clarification.
• Work closely with development, infrastructure, and operations teams to translate business needs into actionable user stories and tasks.
• Participate in Agile ceremonies, including sprint planning, daily stand ups, reviews, and retrospectives.
• Track delivery progress, dependencies, and risks across sprints and releases.
• Assist with stakeholder communication during deployments, incidents, and operational changes.
• Support production operations, including coordination during go lives, incident response, and post deployment reviews
• Ensure deliverables and changes align with governance, security, and audit requirements.

Requirements:

• Experience supporting IT product delivery in a structured environment.
• Working knowledge of Agile delivery practices and backlog management.
• Ability to collaborate effectively with technical teams (developers, infra, ops).
• Exposure to production support activities, including deployments and incident coordination.
• Strong communication skills with the ability to engage both technical and non technical stakeholders.
• Availability to support after hours activities for planned deployments or critical incidents, as required.

Certifications (Optional)

• Agile / Scrum certifications
• ITIL Foundation or equivalent
• Cloud fundamentals

Job Description
Able to provide production support onsite / offsite when production issue is escalated from L1 Support

Investigate and recover production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

Be able to document relevant knowledge articles for end-user to self-help as well as internal technical knowledge articles on recovery SOPs

Follow up on defect and incident closure and meet incident closure KPI

Share production defect support learning with QA team and development team to improve application quality and minimize future defects

Make sure system availability as per respective agreed SLA

Support EOD batch run

Perform annual Disaster Recovery (DR) exercise for supported applications

Provide support to System Engineers on server level patches / upgrade as and when applicable

Ensure proper knowledge transfer (KT) from project / development team before enhancement release

Ensure recurring incidents are promoted to Problems and adhere to Problem Management to track and close Problem tasks

To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
16. To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill: -

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

Responsibilities:

• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents

• Act as the focal point for critical/high impact incident resolution for application systems that are in production

• Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.

• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.

• Correlate events across multiple systems to narrow down potential root causes of problems.

• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue

• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues

• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation

• Manage and respond to users on timely manner for reported production issues/clarification

• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives

• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year

• Generate one time report as per user request/audit request

• Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved

• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Requirements:

Education:

• Bachelors’ Degree in Computer Science or related field.

• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Minimum 6-9 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk

• Hands-on experience in IT Operations/Production support L2/L3.

• Experience in ITIL process and tools like Control-M is a plus.

• Strong analytical & trouble shooting skills required.

• Experience in Disaster Recovery planning and test execution.

• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.

• Experience working in financial services industry supporting mission critical applications is a big plus.

Key Domain/ Technical Skills
• Programming Languages:

• Java, J2EE, JMS, Webservices, Micro Services,

• UNIX (Shell Scripting),

• Database & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

• Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

Job Summary

As a Manufacturing Support 1, you will be working in a team to ensure that the manufacturing line are up and running especially for debagging and packaging process.

Role and Responsibilities:

- Handle, cut ,dump and pack bags weighing as much as 25kg into blenders /mixers or bags as many 8MT per shift.

- Handle drums and related equipment.

- Utilize weighing scales and floor scales to properly weigh the required material.

- Document the material / lot number.

- Operate forklift , hand pallet jacks and hand trucks.

- Print and label packaging

- Fabricate boxes / supersack for packaging of finished products.

- Assist in cleaning other areas within the department.

- Complete any other assignment given by the Supervisor.

Job Requirements:

• Possess Forklift License is at advantage but not necessary

• Able to read, speak and understand basic English

• Strong Communication Skills

• Must be able handle bulky items

• Ability to perform duties under specific time requirements

• Ability to adapt to changing duties and responsibilities

• Able to work rotating shift, overtime or weekend (if required )as assigned

• Ability to work in a dusty, hot and humid environment

• The job is require to bend, stoop, and lean over for a period of time

Working pattern:
5 days work week in 3 rotating shifts.

7am-3pm

3pm-11pm

11pm -7am

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

​

Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Responsibilities

About the Team
TikTok Design Team is dedicated to delivering first-class user experiences for hundreds of millions of users worldwide. We empower people to create and express freely, discover the diversity and beauty of the world, and build bridges across cultures and communities.

We are a global, multidisciplinary design team made up of Product Designers, Creative Designers, Visual Designers, Content Designers, and Localization Experts. We work closely with Product, Engineering, Data, and Operations partners to turn complex challenges into intuitive, delightful experiences at scale.

Responsibilities
- Responsible for drafting and iterating policies related to content ecosystem governance, especially Account Policy, ensuring clear, actionable frameworks that promote a healthy platform ecosystem.
- Convert high-level policy guidelines into practical and executable standards for content annotation, outputting operational guidelines and supporting the operational teams in policy implementation.
- Analyze case studies, data, and industry trends to optimize policy coverage and governance strategies, enhancing the platform's ability to identify and manage risks effectively.
- Track key performance indicators and gather feedback to evaluate the impact of ecosystem policies and make recommendations for improvement.
- Work closely with Product, Data Science, Algo, Operations, and other relevant teams to ensure the seamless integration of policies into product features and operational workflows.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with 4+ years of experience in the internet platform industry, including but not limited to content governance, policy strategy, platform operations, or related fields.
- Strong understanding of the internet content ecosystem and platform governance logic, with the ability to identify potential risks and devise appropriate governance strategies.
- Excellent communication skills, with the ability to convey complex policies to diverse stakeholders and effectively measure and improve policy implementation by human and model.
- Critical thinking and problem-solving ability: Strong analytical skills to assess complex challenges and develop creative, practical solutions for policy-related issues.

Preferred Qualifications
- Expertise in account policy and governance.
- Project management experience in driving cross-functional initiatives and coordinating resources to execute complex projects.
- Results-oriented with strong self-motivation, able to thrive in a fast-paced, dynamic work environment and continuously drive process improvements.

About the Role
We are looking for a highly curious and analytical Competitor & Product Intelligence Analyst to support our Product and Growth teams. This role is centred on deep research and insight generation—uncovering competitor strategies, analysing market trends, and identifying opportunities to drive better business decisions.

If you enjoy exploring products, thinking critically, and uncovering insights others might miss, this role offers a unique opportunity to directly influence product and growth strategies in a fast-paced environment.

Key Responsibilities

• Conduct in-depth research on competitor products, including features, pricing, user journeys, and market positioning

• Monitor and analyse competitor activities, product launches, and industry trends

• Develop structured competitor analysis reports and actionable insights

• Evaluate internal products from a user perspective to identify gaps and opportunities

• Perform exploratory research beyond predefined scopes to uncover hidden insights

• Translate research findings into recommendations for product and growth strategies

• Maintain clear documentation of research findings and insights

• Proactively identify new areas for analysis and challenge existing assumptions

Requirements

• Strong analytical, research, and critical thinking skills with the ability to translate insights into business impact

• Excellent written and verbal communication skills

• Experience in competitor research, product analysis, business analysis, or exploratory QA
  

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  All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

  Lua Zhi Chin (Jeanette) - R1873831

  ScienTec Consulting Pte Ltd – 11C5781

·  Minimum 6-9 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk

· Hands-on experience in IT Operations/Production support L2/L3.

· Experience in ITIL process and tools like Control-M is a plus.

· Strong analytical & trouble shooting skills required.

·Experience in Disaster Recovery planning and test execution.

· Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.

Experience working in financial services industry supporting mission critical applications is a big plus.

The Production Support Specialist is responsible for creating, managing, and optimizing production schedules and warehousing to ensure efficient use of resources while meeting customer demand, delivery timelines, and quality standards. This role coordinates closely with procurement, manufacturing, logistics, and sales to maintain smooth production flow and minimize downtime or shortages.

Key Responsibilities

• Develop and maintain daily, weekly, and monthly production schedules
• Analyse demand forecasts, sales orders, and inventory levels to plan production
• Coordinate with procurement to ensure raw materials and components are available
• Monitor production progress and adjust schedules as needed to address delays or changes
• Optimize capacity utilization, labor, and equipment efficiency
• Communicate production plans clearly to manufacturing and operations teams
• Track key performance indicators (KPIs) such as output, lead times, and inventory levels
• Identify and resolve production bottlenecks or inefficiencies
• Maintain accurate production records and reports in MRP systems
• Support continuous improvement initiatives and cost-reduction efforts

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Plan, schedule, and coordinate technology releases across multiple systems, ensuring smooth deployment, proper rollback planning, and minimal risk to production services.
• Enforce release management policies, role segregation, and regulatory standards, ensuring all releases are reviewed, approved, and executed in line with BCS and industry requirements.
• Work closely with development, QA, operations, project managers, and external parties to align dependencies, resolve conflicts, and communicate release plans and status clearly.
• Track release KPIs, perform post-implementation reviews, analyse trends, and drive improvements to release management processes to enhance system resilience and service stability.

Requirements:

• At least 3 years of hands-on experience in release management or IT service management.
• Strong understanding of ITIL / ITSM frameworks, software development life cycles, and release methodologies (Agile, DevOps, CI/CD).
• Experience using release and change management tools such as ServiceNow, JIRA, and code repositories / DevSecOps pipelines (e.g. GitHub, Bitbucket, AWS CodePipeline).

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

• Conduct comprehensive research on laws, regulations, and legal precedents relevant to specific projects, products, or the entire product portfolio.
• Analyze and interpret legal documents, including laws, briefs, amendments, and regulations, across various topics such as licensing, conformity declarations/certifications, international trade, labeling, product safety, product conformity, ect. to identify requirements and insights relevant to the products.
• Collaborate with the global legal team and project stakeholders, including project managers, sysengineers to provide status updates on legal analyses and address inquiries.
• Maintain up-to-date knowledge of regulatory trends and ensure alignment with organizational goals.