Total 105 support analyst job vacancies in Manufacturing / Production category in The Philippines

Job: Production Support Analyst

Duration: 12 months (extendable)

Key Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Follow up on defect and incident closure and meet incident closure KPI.

• Make sure system availability as per respective agreed SLA.

• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

• Provide support for annual Disaster Recovery (DR) exercise for supported applications.

• Provide support to System Engineers on server level patches / upgrade as and when applicable.

• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

• Ensure application incident & task documentation is properly updated for each production release.

• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

• Prior hand-on production support experience of OPEN Systems/AS400

• Good support knowledge in either one of the retail or wholesale payment or customer information systems

• Willing to work in onsite shift-support model [24*7]

• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.

• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

We are seeking for a proactive and detail oriented person to join our team on a contract basis. This role will provide administrative and operational support to the Product Management teams, ensuring smooth execution of daily activities and campaigns.

Key Responsibilities

• To support division in maintaining the operational aspects of sales & marketing activities.
• Assist Team leader to consolidate the monthly budget plan with the respective key account managers for budget planning and approval.
• Timely verification & processing of external Sales & Marketing invoices for claims submission.
• Support NPI(New Product Introduction)Product Creation for Channel listing & pricing registration/ updates in system
• Handle NPI(New Product Introduction) Launch, island-wide promotion communication to Channel partners.
• Conduct regular competitor product benchmarking to support business growth
• Any other Ad Hoc duties

Requirements

• Diploma in Business, Marketing or related field
• 1~3 years of relevant experience in adminstrative support or marketing coordination.
• Proficient in MS office skills (Excel, Powerpoint, Word)
• Good communication and interpersonal skills
• Able to work independently and meet tight deadlines
• Well-organized, Analytical and attentive to details
• Able to multi-task and immerse in a fast paced and dynamic environment.

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities:

• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning/night/weekend shifts- 24/7
• Production support of Java/microservices application

Mandatory Skills Description:

• 0.5-2 years of experience in production application support environment
• Ability to read unix logs for debugging and troubleshooting.
• SQL experience is needed to fetch data
• Experience in providing L1 & L2 application technical and functional support
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice-to-Have Skills Description:

• Control-m experience
• Experience with Murex

Job Responsibilities:

• Provides leadership to technicians(s) in daily operational functions
• Collaborates with cross-functional teams to attain both short and long term Fab automation milestones
• Streamlines control wafer management in bid to support and sustain daily Fab operations
• Collaborates with Production Control & Planning teams for the timely administration of wafer-starts
• Manages development and upkeeping of manufacturing peripherals so as to realize quality excellence towards hardware components
• Spearheads improvement projects pertaining to wafer containers as part of continuous improvement and cost reduction drive
• Cultivates Workplace Safety and 5S mindset in the Fab

Job Requirements:

• Bachelor degree in Manufacturing Engineering
• Minimum 1 year of semiconductor fab manufacturing background, fresh graduate with manufacturing engineering education background may apply
• Team leadership experiences is an advantage
• Independent contributor and robust self-starter with a strong inclination towards data-driven methodologies
• Adequate in relating to a varying demographical workforce
• Conversant with MS Windows software

Junior L2 Production Support (ref:120)

• Provide production support for systems and applications
• Monitor, troubleshoot, and resolve production issues
• Perform basic analysis using logs, SQL, and Unix/Linux
• Support batch jobs and system processes

Requirements:

• Possess IT background with intermediate knowledge or hands on experiences with SQL and Linux
• Open to work on shifting schedules
• Experience in application support or Developers who are willing to learn with good knowledge of Java, Unix, SQL
• Familiar with the following technologies: JAVA/J2EE, Linux, SQL
• Experience in Unix commands, SQL queries
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL, Shell

Please Indicate Job Code “120-L2 Prod” on the email subject

We regret that only shortlisted candidates will be notified.

John Bryan (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC

Responsibilities

●Responsible for managing cleanroom garments, consumables, cleaning agents and disinfectants purchase and inventory.

●Overseeing and coordinating external cleanroom garment laundry services.

●Assist in overseeing site cleaning and disinfection activities.

●Be responsible for production waste being generated during biopharmaceutical manufacturing processes, ensuring proper handling and disposal by contractor per EHS requirements.

●Conduct investigation of deviation that has been assigned by the team lead, supporting site internal/external audits and change control management.

●Perform other tasks that have been assigned by the team lead.

Requirements:

• Minimum NITEC or equivalent technical school or diploma certification in life science, biological science, microbiology, chemistry with at least 3-4 years working experience in a biopharmaceutical or equivalent industry.

• Familiar with using SAP system is a must, basic cleaning agents and disinfectants, GMP cleanroom and contamination control knowledge.
• Experience in biopharmaceutical or healthcare industry operation is preferred.
• Good teamwork ability, strong sense of responsibility, communication ability and execution.
• Demonstrate good communication and comprehension abilities.
• Able to work independently with limited supervision in a fast-paced environment.
• Possess good multi-tasking and prioritization skills.

6 months contract, subject to extension     

Provide technical manufacturing support to Operations and Engineering.

Key Responsibilities:
• Set-up and execute feasibility studies, experiments, and tests - both creating and following established protocols - to develop findings for the validation and improvement of equipment and manufacturing processes/methods based on engineering principles; analyze results, make recommendations, and develop reports for Engineering review. Operate a variety of test equipment to assess characteristics of the manufacturing environment
• Consult with Engineers, Technicians, and Assemblers on processes to execute experiments and/or production runs. Support related to equipment investigations, testing, objective evidence of product dispositions and rework support work necessary.
• Review documentation and take appropriate actions to ensure that information is appropriately catalogued and follow through to validation and qualification of equipment, including transferring information to appropriate locations, e.g., ECRs, SOPs, drawings, and tooling, for Engineering approval
• Utilize manufacturing software (e.g., JDE, QMS,PLM) to update documentation in systems
• Follow through with development of training and documentation materials, based on collaboration with Engineering, including identifying opportunities for modification and making recommendations, enabling the seamless knowledge transfer of project and manufacturing processes; applying knowledge of processes to devise process changes in collaboration with Engineering
• May lead projects related to new equipment validation, equipment investigations, testing, objective evidence of product dispositions and rework
• Identify potential improvement opportunities and propose solutions to optimize process and/or equipment, e.g., re-design/design of basic equipment, tools, fixtures, etc. to improve manufacturing processes, for Engineering review
• Provide coaching and guidance to technicians
• Other incidental duties (e.g. report writing and/or data collection)

Education and Experience:
• Diploma or equivalent with 3 years of previous related experience, such as GMP, clean room, medical device, and experience with automated equipment required

Additional Skills:
• Excellent computer skills required, including experience with MS Office Suite; ERP/MRP systems experience preferred
• Ability to read, comprehend, write and speak English, and good communication skills required
• Knowledge of and adherence to Edwards Environmental Health and Safety and Quality guidelines as they relate to department clean room medical device manufacturing
• Knowledge of Good Manufacturing and Good Documentation Practices supporting a medical device environment
• Strict attention to detail
• Ability to provide feedback in a professional, direct, and tactful manner
• Must be able to work in a team environment and with minimum supervision
• Proven success adhering to project schedules and managing small projects
• Substantial knowledge of validation and improvement of automated equipment
• Ability to troubleshoot manufacturing equipment
• Knowledge of material compatibility in the proposed use environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

• Participate in the end to end implementation for new product launches, campaigns, funds on-boarding and product implementation-related projects
• Perform Product UAT testing to ensure product related requirements are tested successfully
• Understand product features and prepare product test cases/scenarios to ensure UAT testing scope is clear with proper documentation
• Drive and facilitate UAT daily stand-up between IT and Business users to ensure UAT progress is on track for sign off as per timeline
• Ensure proper documentation for all implementation activities (i.e. Business Requirements submission, UAT testing results)
• Support post deployment activities (i.e. communication, business verification with proper closure)
• To support any ad-hoc tracking/implementation activities

Requirements

• 2 - 3 years of relevant working experience
• Experience with product launches within insurance space

Qualified candidates are invited to submit their applications in (MSWord) format to

to Shaun Quek Yew Meng R1660732

shaunquek@recruitexpress.com.sg

Recruit Express Pte Ltd

EA Licence No: 99C4599

Only shortlisted applicants will be notified.

Position: Production Support – Data & Reporting

You will be part of a globally distributed team of Support Analysts providing follow-the-sun coverage across AMR, EMEIA, and APAC regions. In this role, you will:

Deliver Cross-Platform Subject Matter Expertise: Develop and maintain deep working knowledge across two reporting platforms — Horizon (Total/B2C Consumer Markets)and Business & Education 360 (B2B) — including data definitions, businesslogic, pipeline behavior, and differences in reporting structures between Consumer and Institutional Sales.

·      Operate a Tiered Support Model: Function as Tier 1 support for requests thatcannot be resolved through automation — including missing or incorrect datainvestigations, cross-report discrepancies, metric interpretation, and platformlogic clarification. Function as Tier 2 oversight for automated workflows(Slack forms, Accord bot, HCL), intervening when automation fails, requests areincomplete, or unusual patterns require manual review.

·      Manage the Slack Support Workflow: Monitor and triage incomingSlack support requests across five categories — Access Requests, Report DataInaccuracy, Report Other Problems, Enhancement Requests, and general questions— ensuring accurate categorization, timely response, and clear user communicationincluding request status and resolution ETA.

·      Conduct Data Investigation & Reconciliation: Investigate and resolvecomplex data questions, including reconciling metric discrepancies between Horizon and B&E 360, validating report accuracy, diagnosing unexpected reporting behavior, and identifying data pipeline or logic issues. Determine whether an issue reflects user misunderstanding, expected platform behavior,data latency, or a true defect requiring escalation.

·      Guide Users on Data Interpretation: Provide clear, accurate explanations of metric definitions, data availability, reporting limitations,and platform-specific logic to ensure users correctly interpret data across both B2C and B2B ecosystems.

·      Ensure Operational Continuity & Escalation: Collaborate with thePlatform Operations Lead, Data Engineering (GBI), and Reporting Product Owners to escalate platform defects, broken data pipelines, and systemic reporting issues. Support executive-level inquiries requiring deeper analysis.

MinimumQualifications

·      Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company.

·      Demonstrated ability to support business-critical BusinessIntelligence platforms in an operational capacity.

·      Experience querying data sources to investigate, validate, and explain data to business users.

·      Experience working with BI platforms and tools such as Tableau,ThoughtSpot, Business Objects, or equivalent.

·      Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness.

·      Strong written and verbal communication skills, with the abilityto translate technical findings into clear business language.

·      Bachelor's degree or equivalent experience required.

PreferredQualifications

·      Familiarity with B2B and B2C sales reporting structures, includingInstitutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.

·      Experience operating within automated support workflows (e.g.,Slack-based intake, chatbots, or ticketing systems) and managing exceptionhandling when automation is insufficient.

·      Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations.

·      Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation.

·      Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Role Overview: The Product Analyst ensures the accuracy, consistency, and usability of Panel‑based templates and deliverables within the Discover platform. This role focuses on validating template logic, data outputs, and user workflows—especially for Category Managers—and partnering closely with development teams to confirm that product requirements are fully met. 

Key Responsibilities: 

• Validate Panel‑based templates (Homescan, Omnishopper, and related assets) to ensure calculations, logic, and outputs align with defined requirements 

• Review new or updated templates during development cycles, confirming that business rules and user expectations are accurately implemented 

• Collaborate with Product, Engineering, and Data Science teams to clarify requirements, resolve discrepancies, and ensure high‑quality delivery 

• Conduct structured testing of template behavior, edge cases, and user workflows within Discover 

• Document validation findings, track issues, and support resolution through release 

• Monitor template performance post‑launch to identify quality risks or user‑reported issues 

We are seeking a detail-oriented and analytical Product Costing Analyst to join our team. In this role, you will be a key player in managing our product costs and ensuring the financial health of our manufacturing operations. You will collaborate extensively with cross-functional teams to drive our quarterly costing process, analyze cost variances, and provide critical insights that directly impact our profitability.

Key Responsibilities

• Quarterly Cost Review:Coordinate quarterly internal cost review exercise by collaborating with Global Supply Management, Program Management, Materials, and Finance teams.
  Ensure the timely collection and validation of data from all stakeholders to maintain accurate product costing.
  
• Variance Analysis & Forecasting:
  Develop detailed forecasts and track the plant's Purchase Price Variance (PPV), providing actionable insights into material cost fluctuations.
  Perform root cause analysis on cost variances, identify key drivers, and present findings and recommendations to management for corrective action.
• Cost Management & Recovery:
  Actively monitor the plant's cost recovery programs to ensure all eligible expenses are accurately tracked, documented, and reclaimed.
  Partner with the Finance team to validate and reconcile cost recovery claims, maximizing financial returns for the facility.

Job Requirements

• Degree in Business Administration, Supply Chain Management, Engineering or equivalent.
• 2 to 4 years of experience in Cost Accounting, Materials, Program Product Costing, or a similar role, preferably within a manufacturing environment.
• Proficiency in Microsoft Excel is essential (e.g., complex formulas, pivot tables, data modeling) and other MS Office applications.
• Hands-on experience with an ERP system (such as SAP, Oracle, or equivalent) is highly desirable.
• Strong data analysis and financial modeling capabilities.
• Excellent communication and interpersonal skills, with a proven ability to work effectively across multiple departments.
• A highly analytical mindset with strong problem-solving abilities and meticulous attention to detail.
• Exceptional organizational skills and the ability to manage multiple priorities under tight deadlines.

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The position requires engineer to carry out tasks related to the support of broadcast and broadcast IT related equipment and systems, including activities such as manning of support hotline, system diagnosis, remediation and monitoring, system administration, patching and preventive maintenance. In addition, the position is required also to support the planning and implementation of broadcast IT system projects.

• Provide technical support to broadcast equipment and systems in News Studios & News Post Production and asset management system, Outside Broadcast production van, News Room Computer System and etc.
• Document, communicate, collaborate, and handle fault incidents
• Assess system vulnerabilities and provide guidance, remediate and mitigate any reliability and security risks
• Perform troubleshooting and repair of broadcast equipment and system.
• Perform preventive and corrective maintenance broadcast and IT equipment.
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Evaluate and recommend new broadcast IT equipment and system.
• Support project implementation of broadcast IT system and infrastructures including the support in drafting of technical specifications and costings documentations.
• Perform shift and standby duty to support broadcast system and infrastructures.

• Degree in Information Technology, Information Systems, IT Security or equivalent. CCNA, Certification in Information Technology networking field is an advantage.
• Candidate without the required academic qualifications but with at least 3 years of relevant experience in IT, Broadcast or Media Production related field are welcome to apply.
• Microsoft certifications such as MCSA preferred
• Project management experience preferred.
• Basic understanding of cloud / enterprise system architecture
• Network troubleshooting skills of IT devices maintenance and experience with management and configuration of networking devices (switches, routers, firewalls) will be preferred.
• Perform shift and standby duty to support broadcast system and infrastructures.

Responsibilities

• Create and maintain project documentation, including steering committee presentations.
• Engage in strategic planning to achieve long-term efficiencies and success.
• Facilitate a smooth transition to the application support team, addressing any pending open items and issues.
• Develop change management documentation and communication plans for end-users.
• Managing Service Requests; Incident Management; Problem Management, Change management and Relationship Management
• Ensuring continual Service Management Process Improvement; Disaster Recovery Planning and Testing.
• Handling user incident tickets and ensuring that affected users are informed as to resolution, (updating knowledge base as appropriate), this will involve supporting our applications on the trading floor as well as with back-office users.
• Handling escalated incident tickets and working with members of the team and developers.
• Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls).
• Owning problem tickets that have been raised for your application set.
• Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing so.
• Working with project managers on the introduction and supportability of new services and systems.
• Handling escalated incident tickets and working with members of the team and developers.
• Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls).

Skills Requirement

• Bachelors Degree in Engineering/Information Technology/ Computer Science
• 4-6 years of experience in banking domain.
• Exposure in Prem Fabric technology, end-to-end analytics and data platform designing for enterprises.
• Should be a Subject matter expert in Unix Scripting and hands on experience in automating the manual activities to reduce TOIL.
• Need to have debugging knowledge of all on Prem Fabric logs like system logs, application logs, security logs, event logs, error logs, access logs, audit logs, and debug logs.
• Exposure in GCP related technologies.
• Good in implementing and maintaining network architecture within GCP, including load balancers, VPNs, and connectivity with on-premises networks. Ensuring data security and compliance with industry standards by configuring IAM roles, service accounts, and access policies.
• Good in Oracle related technologies especially in SQL, PLSQL, Oracle Forms and Oracle Reports, Performance tuning.
• Need Realtime experience in Database migration activities like DB2 to Oracle Migration, on Prem to GCP Migrations.
• Exposure in Double-Take Cloud technology and experience in config of replication set and troubleshooting using logs.
• Familiarity with Jira or similar tools for backlog grooming, managing user stories, bugs, fixes, and test results.
• Hands on experience in Ansible with knowledge of Installing, configuring, provisioning, updating, upgrading, monitoring, mitigating, and troubleshooting systems.
• Exposure in ITRS Geneos – Experience in Gateway creations and Sampler creations

Be part of a global Japanese materials company that develops advanced engineering plastics used in automotive, electronics, industrial and consumer products. Grow your career in polymer application development and support in a global, innovative materials company.

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Grab Support team supports Grab's Partners, including drivers, passengers, and merchants, in using our products. The team is responsible for delivering exceptional customer service for our drivers, passengers, and merchant partners. As a Senior Product Analyst, you'll have the opportunity to collaborate with experts in technology, analytics, and business operations to drive the vision and growth of our platform.

Get to Know the Role

We are looking for a Senior Product Analyst with great analytical skills to help product teams be more data-driven and objective and guide the design of controlled experiments. You will work closely with different teams within a business line (Product, Business, Engineering, Design and Data Science) to understand data requirements, identify key metrics, and provide data-driven insights. You will also work with stakeholders to evaluate the feasibility of new business/product ideas and provide appropriate recommendations.

You will report to the Product Analytics Manager, and work onsite at the Grab Singapore One North office.

The Critical Tasks You Will Perform

• Dive deep into data to align with business objectives, recommending novel, data-driven solutions, including AI/ML strategies, to address key customer challenges.
• Define, track, and measure critical business metrics. Develop analytical frameworks and sophisticated models to examine product configurations and validate hypotheses.
• Design, implement, and analyze rigorous A/B tests and experiments to guide product decisions, ensuring findings lead to clear, data-backed recommendations.
• Proactively define and monitor key metrics, performing root cause analysis on metric shifts or anomalies to quickly deliver actionable insights.
• Transform complex data into concise, high-quality insights via reports and dashboards for executive decision-making, and contribute to data pipeline and custom data science model development.

What Essential Skills You Will Need

• You have at least 4 years of experience in data-related or quantitative fields such as Analytics, Data Science, Statistics, or Mathematics.
• You are fluent with SQL, Python, R or other scripting/programming languages.
• You are experienced in handling large datasets and maintaining complex Extract, Transform and Load (ETL) processes.
• You have solid statistical knowledge and hands-on experience running and analysing controlled experiments.
• You are proficient in creating dashboards using Tableau, PowerBI or other visualisation tools.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.