Total 2 information analyst job vacancies in Manufacturing / Production category in The Philippines

We are looking for a motivated Business Analyst to support a live production system. This is a hands-on role that combines process analysis with day-to-daysystem support. You will work closely with stakeholders, understand how existing processes work, identify areas for improvement, and help keep the system running smoothly.

Key Responsibilities

•       Understand current processes through discussions, interviews, and data review

•       Identify gaps and recommend practical improvements to existing workflows

•       Work with stakeholders and vendors to define and document future-state processes

•       Produce clear process documentation using standard tools (e.g. Visio, Confluence, draw.io)

System Support& Operations

•       Handle L2 support tickets and perform basic system troubleshooting

•       Manage small enhancements and change requests from intake through to delivery

Requirements

Experience

•       Minimum 3 years of relevant experience with someone having experience working on or supporting a live production or operational system

•       Hands-on experience handling L2 support tickets or basic system troubleshooting

•       Familiarity with ticketing or ITSM tools (e.g. Jira, ServiceNow)

•       Exposure to Agile or ITIL practices

•       Basic SQL or data querying skills

•       Good communication skills — comfortable running meetings and writing requirements

NextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and universal enforcement solutions enable centrally managed information security control policies across all applications, data and digital business processes.

We are looking for a motivated Product Business Analyst to support our product and delivery teams. The candidate will work closely with stakeholders, product owners, developers, QA, and customers to help gather requirements, document user stories, support Agile ceremonies, and assist in User Acceptance Testing (UAT).

Key Responsibilities include but are not limited to:

• Assist in gathering and understanding business requirements from internal stakeholdersand customers
• Convert requirements into clear user stories with acceptance criteria
• Maintain requirement documentation in tools such as JIRA and Confluence
• Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews,and retrospectives
• Act as Scrum Master backup when required, supporting meeting facilitation and follow-ups
• Assist in preparing UAT test scenarios and test cases
• Ensure business requirements are met before release
• Work closely with developers and QA to clarify requirements during development
• Support communication between business users and technical teams
• Help with customer onboarding and knowledge transfer activities

Required Skills & Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Business or equivalent
• 1-3 years of experience
• Basic understanding of SDLC and Agile/Scrum concepts 
• Familiarity with IT systems and software development processes
• Ability to write clear requirements and user stories
• Strong written and verbal communication skills
• Good analytical and problem-solving abilities
• Familiarity with tools like JIRA, Confluence, or similar is a plus

Interested candidates may send resume to jobs.sg@nextlabs.com or use our online format https://www.nextlabs.com/career.