Total 2 job vacancies by Nearsource Pte. Ltd.

• Investigate production issues, respond based on production defect severity SLAs

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Follow up on defect and incident closure and meet incident closure KPI

• Make sure system availability as per respective agreed SLA

• Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

• Provide support for annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

• Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

• Ensure application incident & task documentation is properly updated for each production release

• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

• Good to have understanding and experience of ITIL methodology [service operation]
Education:

• Bachelors’ Degree in Computer Science or related field.

Essential:

• Prior hand-on production support experience of OPEN Systems/AS4000

• Good support knowledge in either one of the retail or wholesale payment or customer information systems

• Willing to work in onsite shift-support model [24*7]

• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation

• Strong written, oral communication skills and able to manage user

• Ability to easily adopt to any technology / environment

• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

• Be able to work in fast pace and high-pressure working environment

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

• SQL, AS400, Control-M, Mainframe

• Unix, Shell Script, Geneos, Splunk

• Recent experience in working with Java J2EE applications

• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.

1. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

1.  Shift Timing

2. Morning shift 6am to 3pm
3. General shift 9am to 6pm.
4. Afternoon shift 2pm to 11pm
5. Night shift 10pm to 7am.

1. Need to support including night shift, weekends and public holidays