Total 2 tech support job vacancies in Business Management / Project / Planning category in D26 Springleaf, Upper Thomson

Job Summary
We are seeking a strategic and results-driven Business Operations Director to lead our operational teams and optimise company performance. The ideal candidate will streamline workflows, improve efficiency and ensure all departments operate in alignment with our long-term business goals.

Key Responsibilities

• Operational Leadership: Oversee day-to-day operations and manage department performance to meet productivity and quality goals.
• Strategic Planning: Collaborate with leadership to develop long-term business strategies, goals, and profitability plans.
• Process Improvement: Identify, develop, and implement operational policies and procedures to enhance efficiency.
• Financial Management: Develop and manage operational budgets, ensuring cost-effective practices.
• KPI Monitoring: Analyse operational metrics and KPIs, providing regular reports to senior management.
• Team Development: Lead and mentor operations staff, fostering a culture of high performance and continuous improvement.
• Cross-functional Collaboration: Liaise between to ensure cohesive operations. 

Required Skills & Qualifications

• Experience: Proven management experience in an operations role or similar leadership role.
• Education: Bachelor’s degree in Business Administration, Operations Management, or related field.
• Leadership: Strong leadership and team management skills.
• Analytical Skills: Ability to analyse data and make data-driven decisions.
• Communication: Excellent interpersonal and communication skills for stakeholder management.
• Technical Knowledge: Proficiency with operational software and industry regulations. 

Preferred Qualifications

• Master’s degree in Business Administration (MBA).

Desirable

• Experience in a growing SME

Your role as a Business Support Executive (Claims) is to ensure accurate and timely submission of clinic claims and reconciliation of payment from the insurance companies.

To provide administrative and billing support to the patient, facilitate the smooth running of the clinic environment, and support the delivery of quality patient care.

Job Responsibilities

Claims Submission

• Managing patient’s insurance claims [e.g. enquiries, documentation, verifying patient’s eligibility and coverage for procedures/ treatments, obtaining pre-authorizations and letter of guarantee (LOG)

• Ensuring the completeness of bills and relevant insurance forms and supporting documents for local and global insurance

• Preparing, reviewing, and transmitting claims using the claim portal, including electronic and paper claim processing

Claims Management & Accounts Receivables

• Following up with insurance companies on unpaid claims, discrepancies in payment, appeals, and resubmissions (where needed)

• Following up with patients to facilitate billing, co-payment & deductibles, and closure of claims, and maintaining an effective recording system

• Reconciling all payments and transactions for the day

• Handling patient feedback: including escalation where needed

• Processing offline payment and communications with patients/ payees for payment

• Ad-hoc duties as assigned

Skills and Abilities

• Diploma or Degree holders with at least two years’ experience in the healthcare, insurance, or hospitality industry

• Proven experience as a Claim Specialist or similar role handling insurance or medical claims/ case assessment

• Pleasant and confident disposition and excellent customer service orientation

• Exceptional written and oral communication skills

• Meticulous with the ability to multitask and stay organized

• Ability to independently follow clinic procedures and job instructions and use good judgment in determining when assistance is needed

• Experience in Plato (clinical software) will be an advantage

• Computer literacy and good analytical skills

• High empathy with a passion for patient care

Working Hours

• Monday to Friday: 9 AM to 6 PM
• Saturday: 9 AM to 1 PM (Alternate)