Total 645 support analyst job vacancies in Business Management / Project / Planning category in The Philippines

Our client is Co-founded in 2019 by a leading US private equity company and management, the Company has rapidly grown to become the largest owner-operator of self-storage in Asia with nearly US$1.2 billion of AUM and over 370 locations: with operations in Singapore, China, Hong Kong, South Korea, Japan, Malaysia, Thailand, andAustralia. The Company is targeting to become the dominant self-storage platform in Asia-Pacific over the next five years through organic growth and strategic M&A. 

The Company is seeking to create a new Regional Head of Technology role to support the Company through its next phase of growth and beyond.

Role Summary:

The Systems Analyst will be responsible for managing and optimizing the company’s Call Center Solution, Property Management System (PMS), Online Booking Platform and CRM. This role ensures these platforms work seamlessly together through effective API integrations, data synchronization, and process automation. The analyst will serve as the bridge between business teams and technical teams to ensure system reliability, scalability and consistent customer experience across channels.

Duties & Responsibilities:

1. Systems Ownership & Support

• Act as system owner and subject matter expert for call center, PMS, online booking, and HubSpot platforms.
• Provide day-to-day support, troubleshooting, and issue resolutionfor system incidents.
• Maintain system configurations, user access, and documentation.
• Monitor performance and proactively recommend improvements or automation opportunities.

2. Business Analysis & Process Optimization

• Collaborate with business stakeholders (Customer Service, Sales,Operations, Marketing) to gather requirements and translate them into technical specifications.
• Analyze workflows and propose enhancements to improve customer engagement, lead management, and booking conversions.
• Lead testing, validation, and deployment of new system features or updates.

3. API Integration & Data Flow Management

• Design, document, and manage integrations between the PMS, HubSpot, online booking system, and call center platform.
• Collaborate with internal developers or external vendors to implement RESTful APIs or middleware solutions for real-time dataexchange.
• Ensure synchronization of key data such as customer profiles,leads, bookings, and property availability.
• Maintain data integrity, monitoring data flows and identifyingdiscrepancies across platforms.

4. CRM Management

• Manage CRM configuration, workflows, pipelines, andautomation rules.
• Ensure seamless lead capture, follow-up automation, and customer lifecycle tracking.
• Integrate CRM with booking and call center systems to createunified customer insights.
• Support marketing and sales teams with dashboard and report creation.

5. Vendor & Stakeholder Coordination

• Liaise with software vendors and service providers for enhancements, troubleshooting, and performance issues.
• Participate in vendor assessments and system upgrade planning.
• Communicate release notes, downtime, and changes to relevant stakeholders.

6. Governance, Security & Compliance

• Ensure all systems comply with IT security and data protectionstandards.
• Support internal and external audits related to system usage,access, and data management.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, or related discipline.
• 3–5 years of experience as a Systems Analyst, Application Specialist, or Technical Business Analyst.
• Hands-on experience with Zendesk/HubSpot CRM, Property Management Systems, Call Center Platforms, and Online Booking Solutions.
• Strong experience in API integration, RESTful services, and data flow management.
• Familiarity with SQL, data mapping, and middleware tools (e.g., Zapier, Make, or custom integration frameworks).
• Demonstrated ability to document processes, create system diagrams, and perform root-cause analysis.

Excellent communication skills with both technical and business stakeholders.

Skills& Competencies:

• Strong analytical and technical troubleshooting skills.
• Detail-oriented with a passion for clean data and scalable processes.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong project management and cross-functional collaboration skills.
• Growth mindset with a focus on automation and continuous improvement.

• Experience with systems such as Zendesk/Hubspot, Genesys,Opera PMS, or custom booking platforms.
• Exposure to APIs or CRM-to-ERP integrations.
• Understanding of automation tools, reporting dashboards,and workflow design.

For this role, the compensation package includes VB up to 3 months.

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

This role ensures the stability, performance, and effective utilisation of CRM to support digital services, including stakeholder engagement and feedback management. Customer Feedback Management System (CFMS) built on Microsoft Dynamics 365. CFMS is a system that consolidates and manages all feedback and enquires submitted through various channels like Phone, Email, Online feedback form etc. Staffs can also reply to the public via this system.

Responsibility

• Oversee day-to-day BAU operations of the Customer Feedback Management System, ensuring high availability, performance, and reliability
• Act as the primary point of contact for business users on CRM-related issues, service requests, and enhancements
• Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
• Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
• Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365
• Oversee system configuration, release management, and change control for Microsoft Dynamics 365
• Ensure data quality, integrity, and proper usage across the system
• Recommend continuous improvements
• Enforce governance and compliance with relevant policies
• Ensure adherence to data protection requirements under the Personal Data Protection Act
• Support enhancements and releases, including requirement analysis, testing, and deployment coordination
• Maintain system documentation, SOPs, and knowledge base articles
• Drive data quality, reporting, and analytics to support policy-making and operational insights
• Strong analytical, troubleshooting, and stakeholder management skills is preferred
• Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
• Proficiency with requirements management tools (e.g., JIRA, Confluence).

Requirement:

• Bachelor’s degree in IT, Computer Science, Business, or related field
• 3 years of experience as a Business Analyst
• Experience in public sector will be advantageous

Job Description

We are seeking an experienced Business Analyst Lead to drive high-quality business analysis across large-scale projects. In this role, you will lead a team of Business Analysts, ensure alignment between business needs and solutions, and support successful project delivery from planning to implementation.

You will work closely with stakeholders, Product Owners, and technical teams to translate business requirements into clear, actionable deliverables.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent quality and best practices
• Oversee requirements gathering, analysis, and documentation across projects
• Translate business needs into user stories, workflows, and functional specifications
• Collaborate with Product Owners and Project Managers to manage priorities, scope, and timelines
• Plan and drive business analysis activities across project phases
• Lead User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Engage stakeholders, including senior and external clients, to align on expectations
• Facilitate workshops, discussions, and requirement gathering sessions
• Establish and maintain standards, governance, and best practices for business analysis
• Drive continuous improvement in processes, tools, and documentation

Requirements

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 8 years of experience in Business Analysis, preferably in large-scale or government projects
• Proven experience leading and mentoring Business Analyst teams
• Strong experience in requirements gathering, process modelling (e.g. BPMN), and Agile methodologies
• Excellent communication and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Ability to work with stakeholders across different levels
• Experience with tools such as Jira, Confluence, Visio, or similar

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

We are seeking an experienced Business Analyst Lead to drive high-quality business analysis across large-scale projects. In this role, you will lead a team of Business Analysts, ensure alignment between business needs and solutions, and support successful project delivery from planning to implementation.

You will work closely with stakeholders, Product Owners, and technical teams to translate business requirements into clear, actionable deliverables.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent quality and best practices
• Oversee requirements gathering, analysis, and documentation across projects
• Translate business needs into user stories, workflows, and functional specifications
• Collaborate with Product Owners and Project Managers to manage priorities, scope, and timelines
• Plan and drive business analysis activities across project phases
• Lead User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Engage stakeholders, including senior and external clients, to align on expectations
• Facilitate workshops, discussions, and requirement gathering sessions
• Establish and maintain standards, governance, and best practices for business analysis
• Drive continuous improvement in processes, tools, and documentation

Requirements

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 8 years of experience in Business Analysis, preferably in large-scale or government projects
• Proven experience leading and mentoring Business Analyst teams
• Strong experience in requirements gathering, process modelling (e.g. BPMN), and Agile methodologies
• Experience with tools such as Jira, Confluence, Visio, or similar

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

As a Digital Business Analyst, you will support the Chief Information Officer and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives.  You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills.  You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

What You Will Be Working On

· Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.

· Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.

· Evaluate and recommend technologies (including AI tools), aligning with GovTech's technology directions and WOG central solution, through hands-on experimentation.

· Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.

· Ensure system readiness for deployment and analyze the impact of changes.

· Assist the CIO in identifying digital transformation opportunities.

· Define product vision, roadmap, and objectives aligned with business strategy.

· Communicate product strategies and use data to inform decisions.

What We Are Looking For

· Degree in a relevant IT field with 3+ years of experience in IT business analysis, solution design, and testing.

· Experience in at least one full software/product development cycle (Agile preferred).

· Strong analytical, problem-solving, and influencing skills.

· Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions.

· Proactive, motivated, and inquisitive mindset.

· Ability to code and iterate during planning sessions and conduct workshops.

· Singaporean only.

Preferred Skills:

· Business Analysis certification (e.g., CBAP).

· Past development or consulting experience.

· Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

· Experience working with Agile tools such as Figma, Miro, or JIRA.

· Experience facilitating workshops, focus groups, and sprint reviews.

· Knowledge of data analytics and product metrics.

· Certification such as Scrum Master or Product Owner is a plus.

· Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration.

· Experience to rapid application development platforms such as OutSystems.

· Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms.

Job Description

• Industry/ Organization Type: IT
• Position Title: Business Analyst
• Working Location: Jurong East (5 mins walk from Jurong East MRT)
• Working Hours: 5 days (Mon to Thurs: 8:30am to 6:00pm, Fri: 8:30am to 5:30pm)
• Salary Package: Basic + Completion Bonus
• Duration: 12 months contract

Key Responsibilities

• Deliver insights that drive product results.
• Research the market to define problems and size opportunities.
• Review current solutions to find gaps and synergy opportunities.
• Interview users and turn findings into clear problem statements.
• Set success metrics and build dashboards to track them.
• Analyze performance after launch and recommend improvements.
• Assess change requests for impact, effort, and resource needs.
• Handle ad-hoc tasks and special projects as assigned.

APPLY NOW!!!

• Bachelor’s Degree or Diploma in Business, Information Technology, Engineering, or a related discipline.
• Minimum 5 years of Business Analyst experience, including delivery in Agile environments.
• PMP certification preferred or demonstrated hands-on project management experience.
• Proven experience across both system development and application maintenance, including UAT and QA activities.
• Experience working with outsourced vendors, including tracking, monitoring, and managing delivery milestones and deliverables.
• Proficient in requirements management and documentation tools such as JIRA and Confluence.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81987 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Role: Functional BA
Duration: 12 months (extendable)
Singapore

Responsibilities:

• Collaborate with Business Unit Specialists to elicit, review, and validate business requirements.
• Analyse and document “to-be” business and operational processes based on agreed requirements and/or function points.
• Define detailed functional and non-functional requirements, ensuring alignment with business goals.
• Conduct impact assessments and manage risks/issues related to requirements and scope creep.
• Prepare business functional release notes and contribute to deployment planning.

Requirements:

• Minimum 8-10 years of experience in functional business analysis, with a strong focus on SWIFT and payments systems.
• Domain: Payments, Cross-border payments, SWIFT standards; Cross-border payments via blockchain network a plus.
• Strong business domain knowledge in corporate banking and payments.
• Bachelor’s degree in engineering, business, finance, or equivalent.
• Strong quantitative, analytical, problem-solving, and process design skills that can translate analysis into solutions that meet business objectives.
• Understanding of technology and operational processes across functions/departments in the bank/market.
• Familiar with change management processes and project management fundamentals.
• Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating, and persuasion skills.
• Passionate, diligent, and resilient individual with ability to thrive in ambiguity.
• Ability to push initiatives forward and work collaboratively across teams.

Key Domain / Technical Skills (Indicate up to 3 areas)

• SQL

Job Description

We are seeking an experienced Business Analyst Lead to drive high-quality business analysis across large-scale projects. In this role, you will lead a team of Business Analysts, ensure alignment between business needs and solutions, and support successful project delivery from planning to implementation.

You will work closely with stakeholders, Product Owners, and technical teams to translate business requirements into clear, actionable deliverables.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent quality and best practices
• Oversee requirements gathering, analysis, and documentation across projects
• Translate business needs into user stories, workflows, and functional specifications
• Collaborate with Product Owners and Project Managers to manage priorities, scope, and timelines
• Plan and drive business analysis activities across project phases
• Lead User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Engage stakeholders, including senior and external clients, to align on expectations
• Facilitate workshops, discussions, and requirement gathering sessions
• Establish and maintain standards, governance, and best practices for business analysis
• Drive continuous improvement in processes, tools, and documentation

Requirements

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 8 years of experience in Business Analysis, preferably in large-scale or government projects
• Proven experience leading and mentoring Business Analyst teams
• Strong experience in requirements gathering, process modelling (e.g. BPMN), and Agile methodologies
• Excellent communication and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Ability to work with stakeholders across different levels
• Experience with tools such as Jira, Confluence, Visio, or similar

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to

chally@talentsis.com.sg

for immediate processing.

Only shortlisted candidates will be notified.

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

We are looking for a Business Analyst to manage Business-As-Usual (BAU) support, governance and continuous improvement for the Procurement Policies Department (PPD) systems and applications built using Microsoft .NET and Azure technologies.

Responsibility:

• Oversee day-to-day BAU operations of the PPD, ensuring high availability, performance, and reliability
• Act as the primary point of contact for business users on CRM-related issues, service requests, and enhancements
• Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
• Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
• Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365
• Oversee system configuration, release management, and change control for Microsoft Dynamics 365
• Ensure data quality, integrity, and proper usage across the system
• Recommend continuous improvements
• Enforce governance and compliance with relevant policies
• Ensure adherence to data protection requirements under the Personal Data Protection Act
• Support enhancements and releases, including requirement analysis, testing, and deployment coordination
• Maintain system documentation, SOPs, and knowledge base articles
• Drive data quality, reporting, and analytics to support policy-making and operational insights
• Strong analytical, troubleshooting, and stakeholder management skills is preferred
• Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
• Proficiency with requirements management tools (e.g., JIRA, Confluence).

Requirement:

• 3 years of experience as a Business Analyst supporting BAU operations, incident management, and change requests in an SLA-driven environment.
• Strong knowledge of Microsoft Dynamics 365 CRM configurations (e.g., workflows, business rules, forms, dashboards) and familiarity with .NET and Azure-based systems.
• Experience in requirements gathering, system enhancements, testing, and release management, including coordination with IT teams, vendors, and stakeholders.
• Good understanding of data governance, data quality management, and compliance requirements (e.g., PDPA), with ability to enforce policies and standards.
• Strong analytical, troubleshooting, and stakeholder management skills, with proficiency in tools such as JIRA and Confluence.

Full Job Description

Job Title: Business Support Administrator

Company Overview: Distinct Professional Group (DPG) is a company of driven, dedicated individuals that provides financial assistance to clients. We're on the lookout for a proactive and detail-oriented Business Support Administrator to assist in day-to-day operations, coordination, and client support functions. This role is ideal for someone who enjoys working in a fast-paced environment and being the backbone of a smooth-running business.

If you would like to learn more about the company, do check out ourwebsite: https://distinctpro.com.sg.

Location: Vibrant office located at a prime mall, Singpost Center! Nearby is Paya Lebar Square and Paya Lebar Mall, offering plenty of great dining and entertainment options.

Job Description:

Schedule: Monday to Friday, 9:00 AM - 5:30 PM (In-person presence at the office is largely required although some days of remote work is possible with prior discussion and mutual trust!)

Pay: 3k - 4k is the range for the pay, but is negotiable depending on ones' qualifications and/or skills.

Role & Responsibilities:

As a Business Support Administrator, you will play a vital role in supporting various business functions and ensuring operational efficiency.

Your key responsibilities will include:

• Providing administrative and operational support to managers and team members
• Assisting with documentation, data entry, and report preparation
• Coordinating internal processes and ensuring timely follow-up on tasks and deadlines
• Helping maintain and organize internal records and project documentation
• Supporting client servicing efforts through follow-up communication, scheduling, and query handling
• Assisting with coordination of meetings, internal events, or training sessions
• Collaborating with cross-functional teams to improve workflows and efficiency
• Handling basic research or reporting tasks related to business needs

What we are looking for in a candidate:

• Qualifications: University students, fresh graduates, A-level holders preferred (any discipline welcome – HR, Business, Admin, or related fields a bonus!)
• Committment: Able to commit to the role for at least 1 year, with growth opportunities available

If you are driven, eager to learn, and ready to grow in a supportive and dynamic environment, we’d love to meet you!

Why Work at DPG:

• Prime Location: Our office is located in a vibrant mall, surrounded by restaurants, entertainment, and shopping.
• Flexible Hours: We offer flexible working hours with an option to work from home on some days, providing flexibility to fit your needs.
• Corporate Experience: Opportunity to gain valuable exposure in the corporate world, to help you achieve your future career aspirations.
• Friendly Work Environment: A supportive, friendly, and open work culture which strives to make everyone feel at ease and supported.
• Vibrant Office
• Fun Company Culture: Our company is driven and yet values having fun, if you were to join, look forward to enjoyable team-building activities such as archery, Hydrodash at Sentosa, and more.
• Office Perks: Enjoy free beverages and drinks in the office to stay refreshed throughout the day, from our pantry!

Next Steps:

If you're a proactive and organized individual looking to grow, we’d love to hear from you!

If your resume is suitable, we will reach out to you for a first interview.

Job Type: Full-time

Benefits:

• Flexible schedule
• Professional development

Work Location: In person

Job Description:

• Support end-to-end delivery of new product launch initiatives, ensuring timely implementation with high quality.
• Actively participate in product launch discussions with stakeholders, proposing solutions that meet business objectives.
• Collaborate closely with stakeholders and team leads to ensure agreed delivery timelines are met and risks are proactively managed.
• Document clear and comprehensive business requirements and business rules.
• Serve as Person-in-Charge (PIC) for assigned business requirements, ensuring clarity, completeness, and alignment across stakeholders.
• Provide guidance and mentoring to peers to support capability uplift and delivery excellence within the team.
• Translate business requirements into detailed test scenarios, conditions, and expected results for User Acceptance Testing (UAT).
• Accountable for UAT planning, execution, coordination, and documentation of results.
• Organise, track, and manage defects, and lead checkpoint discussions with Technology teams to ensure timely resolution.
• Act as PIC for UAT activities, coordinating closely with assigned team members and stakeholders.
• Perform post-deployment verification.
• Develop and maintain Standard Operating Procedures (SOPs), user guides, and training materials.
• Conduct training sessions for stakeholders where required.

Requirements:

• Minimum 1 year of experience in Project Management or Business Analyst or UAT Testing in the insurance industry.

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572

ID: R1547641

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will play a strategic role in delivering excellent service to our partner brands by leading advanced analytics initiatives, guiding junior analysts, and translating complex data into clear business actions.

You will be responsible for:

• Lead end-to-end data analytics initiatives, from problem definition and data extraction to insight generation and business recommendations.
• Design, own, and continuously enhance enterprise-level dashboards, scorecards, and performance frameworks to track KPIs and SLAs across programs.
• Act as a strategic analytics partner to cross-functional stakeholders (Operations, WFM, QA, L&D, Sales Enablement, and Leadership), translating business objectives into scalable data solutions.
• Conduct complex deep-dive and root-cause analyses to identify performance gaps, risks, and growth opportunities, and present clear, actionable recommendations to senior stakeholders.
• Support and influence forecasting, capacity planning, and performance modelling to enable proactive and data-driven business decisions.
• Drive automation and optimisation of reporting processes to improve efficiency, accuracy, and sustainability at scale.
• Ensure high standards of data governance, integrity, security, and compliance across all analytics deliverables.
• Provide thought leadership through data storytelling, guiding stakeholders to interpret insights and take decisive action.
• Mentor, coach, and review the work of Business Analysts, ensuring quality, consistency, and capability uplift within the team.
• Collaborate closely with management to shape analytics roadmaps and contribute to continuous improvement initiatives that enhance operational excellence and the Quality Management System of TDCX.
• Perform any other duties and responsibilities assigned by management from time to time, within the scope of employment and in support of organisational objectives.

Who are we looking for?

• Diploma or Bachelor’s Degree in an analytics-related discipline; Post Graduate Diploma or Professional Degree in any field is also acceptable.
• Preferably with 5 years of relevant working experience in analytics, business intelligence, or a related field.
• Strong hands-on experience in conceptualising, designing, developing, testing, implementing, and supporting data solutions that drive business outcomes.
• Demonstrated ability to analyse complex and diverse datasets and translate insights into compelling, executive-ready visualisations and narratives.
• Experience in managing, mentoring, or leading a team of analysts, with the ability to guide priorities, review outputs, and uplift analytical capabilities.
• Proactive and inquisitive mindset, with the confidence to challenge assumptions and influence decisions constructively.
• Excellent stakeholder management, communication, and presentation skills, including the ability to engage senior leadership.
• Highly detail-oriented, independent, and capable of managing multiple priorities under pressure.
• Strong proficiency in advanced Excel and Google Sheets for analytics is required.
• Proficiency in analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, or Python.
• Adaptable and comfortable working across different stakeholders, business models, and fast-changing project environments.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

As a SAP Functional Consultant, you will be responsible to configure, design, develop, implement and maintain projects; provide consultancy services; specialize on ERP products; ensure the quality of services and achieve customer satisfaction.

Job Description

• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently.
• Propose effective work-around or alternative solution, oversee the selection of solutions and estimate resources/cost required to implement the proposed solution to meet customer’s requirements
• Manage changes to configurable items. It covers configuration management planning, configuration identification, configuration controls & audits.
• Conduct review & integration testing to ensure the quality of deliverables before handing over to users for UAT.
• Develop technical design specification & translate design into specifications.
• Develop test package, execute test and document test results to ensure the quality of the program.
• Prepare & maintain up-to-date system documentation.
• Ensure overall customer satisfaction.

Requirements

• Degree in Computer Science or related disciplines
• Good knowledge with hands-on experience in managing IT incidents and problems.
• Good analytical skills with ability to quickly establish cause of system issue reported.
• Good interpersonal skills with ability to work with others to resolve problems.
• Ability to communicate information well to co-workers and management verbally and in writing.
• Able to work independently as well as an excellent team player
• Critical thinking and problem-solving skills
• Able to handle multiple tasks simultaneously, time-management skills
• Ability to work in a fast-paced environment with minimal supervision
• Sense of ownership and pride in your work

We regret to inform you that only shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to EVO Outsourcing Solutions Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at evo-sg.com/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Role Overview

We are seeking a confident and driven Business Analyst with strong experience in regulatory trade reporting. The role focuses on analysing, documenting, and delivering precise regulatory reporting requirements for funds and portfolios across multiple jurisdictions, particularly Singapore (MAS), European jurisdictions (EMIR), Hong Kong jurisdictions (HKMIR) and related regulatory regimes.

The ideal candidate is hands-on, detail-oriented, and able to lead analysis workshops, clearly document specifications, and work closely with stakeholders to ensure regulatory accuracy.

Key Responsibilities

• Analyse and define regulatory trade reporting requirements
• Support regulatory reporting submissions for:Singapore funds and portfolios reporting to MASEuropean jurisdictions under EMIRHong Kong jurisdictions under HKMIR
• Perform issue analysis, tuning, and bug fixing related to regulatory reporting workflows and data
• Identify gaps between regulatory requirements and current solutions, ensuring all required fields and rules are fully met
• Produce clear, precise documentation, including:Business requirementsFunctional specificationsField-level mappingsRegulatory rules and annotations
• Lead and facilitate requirements workshops, walkthroughs, and stakeholder discussions
• Work closely with technology, operations, compliance, and external vendors to drive solutions
• Ensure regulatory outputs are accurate, complete, and defensible to regulators

Required Skills & Experience

• Strong Business Analyst skill set with proven experience in: Requirements gatheringFunctional analysisClear and structured documentation
• Solid understanding of trade regulatory reporting
• Experience with MAS and/or EMIR regulatory reporting and/or HKMA regulatory reporting
• Deep appreciation for precision in regulatory reporting — specifications must be explicit, rule-based, and unambiguous
• Ability to lead workshops and confidently explain requirements to both technical and non-technical audiences
• Strong stakeholder management skills, including dealing with senior business and regulatory stakeholders
• Confident communicator who can clearly articulate what has been learned and applied

Personal Attributes

• Self-driven and self-motivated
• Strong sense of ownership and accountability
• Confident and proactive
• Professional attitude — reliable, engaged, and consistently shows up
• Comfortable working in a regulated, high-precision environment

We regret to inform that only shortlisted candidates will be notified.

EA Registration No.: R23116829, Neo Si Qi Faith

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544

Job Description

• Act as the Trading Domain SME to understand, support and deliver strategic imperatives to meet business objectives and goals. This includes Business-IT roadmap planning and tracking to ensure good progress made in strategic initiatives.
• Lead solutioning effort and help define end-to-end solutions to meet the desired business objectives and/or gain competitive advantage in the industry.
• Conduct in-depth analysis of business processes, requirements, market trends and industry best practices to influence the desired outcomes.
• Collaborate / Work with Product Owners and IT Teams to produce high quality project deliverables and support post-implementation issues.
• Stay up to date on the latest trends, regulatory changes and technology to continuously monitor the business needs and identify opportunities to innovate / enhance the products and services to clients.

Role Requirement

• Proven product, business analysis and digital transformation experience in Trading Products & Solutions – Global Equities, Futures & Forex Markets etc.
• Well-versed in industry developments and trends.
• Strong analytical skills – able to assimilate information quickly and gain consensus from multiple stakeholders.
• Strong communication skills (both verbal and written) – able to present complex concepts in a clear and concise manner.
• · Strong interpersonal skills – able to liaise with stakeholders to provide creative / alternative solutions to address business problems and generate new ideas.
• Strong team player – able to take ownership and deliver independently in a dynamic and fast-paced environment.
• Experience in negotiation and conflict resolution.
• Experience in Agile and Waterfall software development methodologies.
• Experience driving digital initiatives with Business and Operations as a Scrum Master or Product Owner will be an advantage.
• Note that this role requires 100% work in office

We seek individuals who possess initiative, drive, and attention to details, who can bring a fresh perspective to our team. If you believe you fit this description, we encourage you to apply. Let's deliver innovative solutions together.