Total 692 support analyst job vacancies in Business Management / Project / Planning category in The Philippines

Your new company

Be apart of an exciting new government related project.

Your new role

·      Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.

·      Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.

·      Evaluate and recommend technologies (includingAI tools), aligning with technology directions and WOG central solution, through hands-on experimentation.

·      Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.

·      Ensure system readiness for deployment and analyze the impact of changes.

·      Assist the CIO in identifying digital transformation opportunities.

·      Define product vision, roadmap, and objectives aligned with business strategy.

·      Communicate product strategies and use data to inform decisions

What you need

·      Degree in a relevant IT field with 3+ years of experience in IT business analysis, solution design, and testing.

·      Business Analysis certification (e.g., CBAP).

·      Past development or consulting experience.

·      Experience in Agile, Knowledge Management, or Service Design.

·      Experience in at least one full software/product development cycle (Agile preferred).

·      Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, call or whatsapp Eric at Hays on +6586789212 or email Eric.liung@hays.com.sg for a confidential discussion.

Referrals are welcome.

EA Reg Number: R26160884

EA License Number: 07C3924 | Company Registration No:200609504D

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About The Team

We are hiring a Strategy Analyst to support a high-performing Strategy team that works directly with the CEO. You will work across a wide range of topics -- long-term corporate strategy, investment analysis, financial performance, market research, and organizational priorities -- providing the research, data, and analytical foundation that the team builds on.

This is an early-career role designed for someone who is sharp, structured, and hungry to grow fast. You will be exposed to the most consequential decisions in the company from day one.

Responsibilities

• Conduct market research, industry analysis, and competitive benchmarking across a wide variety of strategic topics
• Build and maintain data models, financial trackers, and analytical frameworks that support ongoing strategy work
• Develop a working understanding of Amartha's P&L, business model, and financial drivers to support investment and performance analyses
• Produce first-draft slides, data summaries, and written sections for review by the Senior Strategy Manager and VP Strategy
• Turn raw data and research into clean, insight-ready charts, tables, and executive-friendly visualizations
• Support preparation for high-stakes meetings with C-suite and senior stakeholders across the organization
• Respond to ad hoc requests from VP Strategy with fast, accurate, and well-structured outputs

• S1 from a reputable Indonesian university (UI, ITB, UGM, UNPAD, Prasmul, BINUS or equivalent)
• Economics, Management, Engineering, or quantitative disciplines preferred; strong academic record expected
• 1 to 3 years of experience in consulting, investment banking, corporate finance, or a structured analytical role
• Strong quantitative skills -- Excel proficiency, financial modeling basics, and comfort with data analysis
• Ability to structure ambiguous problems and communicate findings clearly in both written and slide format
• Exposure to or genuine interest in financial services, fintech, or lending businesses
• Fast learner who takes feedback well, improves quickly, and takes initiative without being asked
• Ambition to grow into a Senior Strategy Manager role over time

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

Business Analysis & Requirements Management

•           Collaborate with Business Unit Specialists to elicit, review, and validatebusiness requirements.

•           Perform impact assessments and analyze the "to-be" business andoperational processes based on agreed requirements.

•           Define detailed functional and non-functional requirements aligned withbusiness objectives.

•           Monitor and manage risks / issues related to requirements and scope creep.

•           Perform impact assessments and estimations for project change requests.

Functional Design & Solution Alignment

•           Transition requirements to System Analysts, ensuring clarity and completeness.

•           Maintain traceability of functional specification to business requirements.

Testing

•           Review test plan and functional test scope prepared by testing team.

•           Support SIT and UAT, including defect prioritisation, tracking and resolution.

Must have:
·       Wholesale banking

·       Customer experience

·       Customer Onboarding and servicing workflow
- AI experience

Dear Applicant,

If you or someone you know is interested, please send the CV directly to VeronicaE@evolutionjobs.sg (most preferred, as I may overlook some CVs due to the high volume).

Please note that visa sponsorship is not available at this time.

JD

Key Responsibilities:

• Collaborate with stakeholder departments in business, operations, technology, regulators, etc and co-ordinate execution by respective owners
• Execute projects according to plan, scope, budget & timeline
• Ensure project execution adhere to policies, procedures and criterias
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Understand interdependencies between business, operations and technology
• Analyze risk and propose mitigation plan
• Assist in Test Progress, Defects Analysis
• Analyze current business processes to identify AI integration opportunities.
• Collaborate with business sponsors, product managers, data scientist, technology partners to realize business needs into actual solution.
• Conduct data analysis to support decision-making and validate AI model readiness.
• Familiar with Associative data modeling, predictive & text analytics, classification, data exploration, summarization.
• Work with relevant stakeholders to develop use case benefits explanation, business requirement documents (BRDs), process maps, data dictionaries, client journey, user stories..etc

Job Description

We are seeking a detail-oriented and independent Business Analyst to support the delivery of technology solutions by bridging business requirements and technical implementation. The role involves close collaboration with stakeholders to analyse business needs, define requirements, and contribute to solution design.

Key Responsibilities

• Gather and analyse business requirements and translate them into functional and technical specifications
• Collaborate with stakeholders to identify and propose solutions to business problems
• Support solution design, including workflows and system requirements
• Perform data analysis to support decision-making and business insights
• Prepare project documentation such as reports, specifications, and status updates
• Assist in stakeholder discussions, workshops, and presentations
• Work closely with cross-functional teams to support delivery of solutions

Requirements

Must Have

• Strong ability to work independently and manage assigned BA tasks with attention to detail
• Good understanding of technical requirements, including basic debugging and code-level concepts
• Exposure to Java, JavaScript, SQL, and AWS Cloud
• Strong communication skills with ability to translate technical concepts into business-friendly language

Good to Have

• Experience facilitating client or stakeholder workshops
• Strong analytical and problem-solving skills
• Ability to break down complex problems and propose solutions
• Familiarity with Software Development Life Cycle (SDLC)
• Experience in writing clear technical and functional documentation

Location: Toa Payoh

Employment Type: 1-Year Contract

Key Responsibilities:

- Engage with business stakeholders, underwriters, and product owners to understand requirements.

- Lead requirements elicitation workshops, interviews, and walkthroughs.

- Translate business needs into clear functional and non-functional requirements.

- Create and maintain BRDs, FRDs, user stories, use cases, and process flows.

- Work on underwriting workflows, rating, quoting, and policy lifecycle processes.

- Collaborate with UX/UI teams for portal design and user experience improvements.

- Support UAT planning, execution, and defect resolution.

- Act as a bridge between business and technology teams.

- Ensure traceability of requirements and alignment with business objectives.

Required Skills & Experience:

- 8+ years of experience as a Business Analyst.

- Strong experience in P&C Insurance, especially Underwriting.

- Hands-on experience with digital portals, broker portals, or customer portals.

- Expertise in requirements gathering and documentation.

- Strong understanding of Agile/Scrum methodologies.

- Excellent communication, stakeholder management, and articulation skills.

- Experience with tools such as JIRA, Confluence, Visio, and Figma.
When you apply, youvoluntarily consent to the disclosure, collection and use of your personal datafor employment/recruitment and related purposes in accordance with the TechAalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured,and only shortlisted candidates will be notified for interviews.

·        Degree in a relevant IT field with 3+ years of experience in IT business analysis, solution design, and testing.

·        Experience in at least one full software/product development cycle (Agile preferred).

·        Strong analytical, problem-solving, and influencing skills.

·        Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions

·        Proactive, motivated, and inquisitive mindset.

·        Ability to code and iterate during planning sessions and conduct workshops.

• Minimum 5 years of relevant experience in Consulting or IT system implementation experience  Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications
• Proficient in Requirements Gathering, Configuration & Development, SIT, UAT, Training, Go-Live Support and Application support to users
• Experience with Low Code Platform as well as a thorough understanding of relational databases, SQL and web services
• Proficiency in tools like JIRA, Confluence.
• Experience with Agile methodologies and SDLC frameworks
• Conduct user requirement scoping, and analysis, involving functional, integration, and non-functional requirements
• Work closely with technical solution teams to assess feasibility, propose solution options and recommendation to address business and operational needs
• Deliver functional design including workflow analysis, prototypes, business logic flowchart and interface mapping
• Provide requirement and functional design clarifications to delivery team members throughout the delivery process
• Plan and conduct internal UAT based on business workflow and user scenarios
• Plan and conduct training to end users, and internal support teams as required

We are seeking an organized and detail-oriented Business Support Executive to join our team. In this role, you will be responsible for efficiently supporting the HR and payroll for our contracting and Payroll Process Outsourcing (PPO) business.

Key Responsibilities:

1. Client/Employee on-boarding and documentation.

2. Employee benefits management like administering and managing health insurance policies and claims and monitoring service quality of external vendors

3. Client/Employee engagement ie; responding to inquiries and concerns.

4. Support the management of grievance and disciplinary processes.

5. Assist in managing the annual performance appraisal process.

6. Validate attendance and leave reports for accurate payroll processing.

7. Work pass administration and processing when required.

8. Generate monthly client billing through ERP system and prepare customer reports and other relevant financial documentation.

9. Management of training and government claims:

10. Payroll Support:

• Processing of monthly and ad-hoc payroll for high volume of contract staff for multiple clients
• Ensuring compliance with statutory regulations and resolve any discrepancies.
• Reconciling payroll accounts and prepare necessary reports.

Qualifications and Skills:

1. Diploma or Bachelor's degree in Human Resources or related field (or equivalent experience).
2. 1-2 years of HR operations (including payroll) within a high volume headcount. Experience in handling outsourced manpower, contract staffing is advantageous.
3. Possesses strong knowledge of Singapore employment laws and regulations.
4. Able to work in a lean environment.
5. Excellent communication and interpersonal abilities and able to communicate effectively with internal and external stakeholders.
6. Ability to prioritize tasks and meet deadlines.
7. Problem-solving and conflict resolution skills.
8. Able to speak Mandarin in order to communicate with stakeholders in China

If you are a proactive individual with a passion for HR operations and a commitment to ensuring a positive employee experience, we encourage you to apply for this role. Join our team and play a vital role in supporting our employees' journey within the organization.

Company Description

HRnet Technologies, also known as Octomate, is the HR technology arm of HRnetGroup, a Singapore-listed recruitment and staffing firm established in 1992. Octomate provides workforce management and HR technology solutions that support organisations in managing scheduling, timesheets, leave, claims, and other HR processes.

We are looking for interns who can start August 2026 for a minimum of 3 months, 6 months preferred.

Job Description

The Business Analyst Intern supports the analysis, documentation, and delivery of system modules within the Octomate platform. You will work with stakeholders and developers to translate business needs into clear functional requirements and support testing and rollout activities.

Key Responsibilities

• Assist in gathering and documenting business and system requirements
• Support translation of requirements into functional specifications and user stories
• Assist in analysing workflows and system processes for module enhancements
• Work with developers to clarify requirements and support implementation
• Support system testing activities, including SIT and UAT coordination
• Assist in preparing user guides, training materials, and documentation
• Support deployment, rollout, and post-implementation activities
• Maintain organised documentation of requirements, processes, and changes

Job Requirements

• Strong analytical and problem-solving skills
• Good communication skills to work with technical and non-technical stakeholders
• Comfortable with documentation, process mapping, and system workflows
• Detail-oriented, organised, and willing to learn
• Prior exposure to systems, data analysis, or software-related projects is an advantage

What You Will Gain

• Hands-on exposure to real-world software delivery and system implementation
• Experience working on production systems used by organisations and employees
• Practical understanding of requirements gathering, testing, and documentation
• Mentorship from experienced product and technology team members

Responsibilities:

Direct Responsibilities

• Assist the Team Lead or Lead Business Analyst as a Functional Analyst 
• Perform business and functional analysis (end to end) for Cash Management services wrt to the reporting platform and products for Asia Pacific countries; 
• Provide viable solutions that improve operational efficiency, user experience, and delivers business initiatives that is inline with Solution 
• Strong verbal and written communication skills, attention to details, strong work ethic, team spirit, exceptional customer serving attitude. Operations experience will be added advantage 
• Produce requirements in the form of Users Story to vendors and review vendor FS (where applicable), review and sign-off the artefacts and solutions produced by the vendor (where applicable). Drive User Story grooming with vendor and closes all doubts from vendor. 
• To identify and map information requirement between BNPP internal systems and external parties i.e. Clearing House, Partner Banks, Local Service Providers or Outsourced Service Providers. Continuous update of the Application Interface Specification 
• Escalate issues in an effective manner and resolve these in conjunction with the rest of the team and/or the vendor 
• Review designs from Technical Teams/Vendor (where applicable) 
• Review solutions from Technical Teams/Vendors (from functional view point that it fulfils the requirements objectively) 
• To review SIT cases, analyse defect(s) raised by Test team; Liaise with internal Product Owner and/or vendor on fixes delivery date 
• To define UAT cases/plan and be a liaison between project stakeholders and testing team during Testing Phase. Ensure defects reported are tracked, follow-up and closed timely. Establish and maintain close communication with Business and Operation to support day-to-day operation 

• Provide support on clarification during SIT/UAT, Regression testing and Rehearsal testing 

• To working independently to resolve issues and/or identify solutions and escalate in timely manner. 

• To supports and plan for users’ participation in Deployments and Implementation Users Sanity and/or Penny Testing (PVT)

Contributing Responsibilities

• Develop new products jointly with other application/project teams
• Contribute towards the end-to-end solutioning for these new products
• Contribute towards defect leakage and quality improvement initiatives 
• To share support and expertise by providing training and knowledge sharing sessions

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

As a Digital Business Analyst, you will support the Chief Information Officer and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives. You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills. You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

What You Will Be Working On

• Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.
• Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.
• Evaluate and recommend technologies (including AI tools), aligning with GovTech's technology directions and WOG central solution, through hands-on experimentation.
• Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.
• Ensure system readiness for deployment and analyze the impact of changes.
• Assist the CIO in identifying digital transformation opportunities.
• Define product vision, roadmap, and objectives aligned with business strategy.
• Communicate product strategies and use data to inform decisions.

What We Are Looking For

• Degree in a relevant IT field with 3+ years of experience in IT business analysis, solution design, and testing.
• Experience in at least one full software/product development cycle (Agile preferred).
• Strong analytical, problem-solving, and influencing skills.
• Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions
• Proactive, motivated, and inquisitive mindset.
• Ability to code and iterate during planning sessions and conduct workshops.

Preferred Skills:

• Business Analysis certification (e.g., CBAP).
• Past development or consulting experience.
• Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

• Experience working with Agile tools such as Figma, Miro, or JIRA
• Experience facilitating workshops, focus groups, and sprint reviews
• Knowledge of data analytics and product metrics
• Certification such as Scrum Master or Product Owner is a plus
• Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration
• Experience to rapid application development platforms such as OutSystems
• Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

Introduction to the role:

As they embark on global transaction services transformation, the Singapore-based regional team of one of the largest American retail banks, is looking to expand their team of Business Analysts.

The Business Analyst is responsible for documenting business and functional requirements, including file mappings, process and data flows, business logic and rules, and use cases/ stories and support delivery of migration based projects predominantly in the payments domain (SEPA, ISO formats and instant payment related standards) on global platforms.

The Position:

• Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests.
• Determines the impact of modifications and enhancements on the application.
• Acts as the subject matter expert to support scope and requirement decisions related to Real Time Payments (SEPA, Faster Payments etc.)
• Ensures changes to the application are compliant with bank standards and policies.
• Liaises with business partners to build the business requirement documents and coordinate approval and concurrence. Document and review HLD and hold good knowledge on NFR.
• Serve as liaison between business and technical aspects of projects.
• Work on enhancement projects that improve the operational landscape for the Global Transaction Services, as well as internal company projects that enhance Straight Through Processing
• The candidate should be comfortable in an environment with mixed delivery methodologies depending on the project (Agile, Waterfall) and able to adapt to new technologies, products, and processes quickly.
• Document business and functional requirements, including process and data flows, business logic and rules, and use cases/ stories.
• Support executive requests for reports etc.
• Liaise with global project teams consisting of business sponsors, developers, designers and testers.
• Manage deliverables and priorities with management and business stakeholders
• Coordinate and conduct testing cycles; acceptance criteria, unit testing, QA and user acceptance testing.
• Support production delivery rollouts during releases

The Candidate:

• Strong Business Analyst experience in Global Payments and Core banking
• Experience with instant payments projects
• Expertise with SEPA and ISO formats
• Very strong communication skills – speak confidently on a global platform
• Excellent presentation and documentation skills ; having the ability to explain solutions and approach
• Strong quantitative skills, attention to detail, critical thinking, and the ability to support multiple projects simultaneously and independently in fast paced environment.
• Excellent technical and analytical skills; Analyze existing capabilities and identify priority gaps and opportunities.
• Strong communication and presentation skills
• Proficiency in JIRA and Confluence Tools.
• Microsoft Office product suite

We regret to inform that only shortlisted candidates will be notified.

EA Reg No: R25157796, Lau Wan Ying

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544

Business Analyst-OM

GENERAL DESCRIPTION

The candidate will be a member of the IT PM/BE Asia team, which manages and delivers the business project portfolio to support the Bank’s growth strategy. Key features of the role and responsibilities include business analysis, requirements gathering, stakeholder management, project management for smaller initiatives and change management. The Business Analyst works closely aligned with the Product Owner / Business stakeholders / Scrum Master or IT Project Leads and Developers to deliver projects end-to-end.

kEY FEATURES OF THE POSITION

• A clear, structured communicator who can present complex topics simply to diverse audiences
• Ability to navigate unknowns, business needs into clear functional specifications for developers
• Engage and align stakeholders across management, front office, think in the lens of risk and compliance
• Ability to put across a high-level understanding of trading workflows (pre-trade, execution, post-trade) and demonstrate a curiosity in the topic 

SKILLS REQUIREMENTS OF THE POSITION

Professional and Technical

Professional

• Minimum 8 years to Maximum of 15 years of experience in banking, preferably private banking and/or asset management 
• Thorough understanding of private banking value chain; key focus is on business understanding
• Good understanding of business processes, process design, and process re-engineering 
• Good understanding of Business project life cycle in addition to System Development Life Cycle
• Knowledge of SQL will be added advantage 
• Knowledge of software quality process would be an advantage 
• Knowledge of Agile methodology and experience of partnering with IT in Scrum model would be an advantage 

Personal and Social

• Strong knowledge of private banking business; should be able to speak and understand technical / business language 
• Strong analytical and problem-solving skills 
• Ability to analyse, prioritize, and resolve issues with a proficiency in taking decisions during challenging times 
• Good communication and stakeholder management skills 
• Able to interact with C-Level Executive (if situation demands), functional leads, SMEs, Technical leads, Application Managers and Other IT teams and communicate in language that they understand 

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the TechAalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured,and only shortlisted candidates will be notified for interviews.

Role: Functional Business Analyst

Job Requisition Number: IS-79430

Job Level:  6-9 years of relevant experience (L3)

Location: Singapore

Key Responsibilities:

Business Analysis &Requirements Management

      Collaborate with Business Unit Specialists to elicit, review, and validate business requirements.

      Perform impact assessments and analyze the "to-be" business and operational processes based on agreed requirements.

      Define detailed functional and non-functional requirements aligned with business objectives.

      Monitor and manage risks /issues related to requirements and scope creep.

      Perform impact assessments an destinations for project change requests.

Functional Design & Solution Alignment

      Transition requirements to System Analysts, ensuring clarity and completeness.

      Maintain traceability of functional specification to business requirements.

Testing 

      Review test plan and functional test scope prepared by testing team.

      Support SIT and UAT, including defect prioritization, tracking and resolution.

Key Requirements:

Education:

       Bachelors’ Degree in Computer Science or related field.

Essential:

      Minimum 8 years of business analysis experience in financial and banking industry

      Understand wholesale banking domain knowledge and products such as customer onboarding & servicing and data management

      Skilled in MS Excel and PowerPoint for analysis and reporting.

      Experienced in change management and project management fundamentals.

      Strong team player with leadership skills, able to drive collaboration and resolve complex issues.

      Passionate, diligent, and resilient, with the ability to work through ambiguity and deliver under pressure.

      Excellent interpersonal and communication skills, with a focuson building strong stakeholder relationships.

      Confident presenter, able to explain complex topics clearly andeffectively.

Technical Skills:

Customer Onboarding and servicing workflow