Total 673 support analyst job vacancies in Business Management / Project / Planning category in The Philippines

Key Responsibilities:

• Gather, analyze, and document business and functional requirements from stakeholders

• Work closely with business, technology, and operations teams to deliver banking solutions

• Translate business needs into clear functional specifications and user stories

• Participate in solution design for corporate banking and payments platforms

• Support UAT, SIT, and production rollout activities

• Ensure compliance with banking regulations and internal standards

• Collaborate with cross-functional teams for end-to-end delivery

• Identify process improvements and optimization opportunities

Requirements:

• Proven experience in Corporate Internet Banking or Payments domain

• Strong knowledge of payment systems (e.g., SWIFT, RTGS, NEFT, FAST, etc.)

• Excellent stakeholder management and communication skills

• Experience with Agile/Scrum methodologies

• Ability to work in a fast-paced, client-facing environment

·Bachelor's degree in Information Systems, Computer Science, Engineering, or related fields.

·At least 7 years of progressive experience in business analysis, with proven ability to manage complex initiatives.

· Experience in consulting, software development, or solution design is advantageous.

· Strong track record in Agile, product-centric environments.

· Experience with government technology stack and Microsoft Azure environments.

· Advanced analytical, facilitation, and problem-solving skills, especially in discovery and prototyping.

· Expertise in requirements elicitation, documentation, and management for large-scale projects.

· Proficiency in BPMN, UML, and enterprise architecture frameworks.

· Working knowledge of AI tools and concepts.

· Advanced data analysis skills with proven impact on strategic decision-making.

• Application and Data Management: Collating and managing detailed information about applications within your assigned business vertical, including system interfaces, data content, and data storage.

• Data Analysis: Performing in-depth data discovery and comparing data against existing reports to conduct thorough analysis to identify any data gaps.

• Project Scope and Impact Assessment: Understanding project scope and changes, and supporting the Data PO in impact assessments to existing Production system and ensuring proper documentation for all decisions.

• Requirements Management: Gathering, rationalizing, and communicating stakeholder requirements to the team.

• Solutioning and Design: Collaborating with the team on solution design, focusing on long-term viability, standardization.

• Data Mapping: Basing on Data Analysis work and User requirements, to deliver data mapping specifications from source files to the target tables / reports / metric / dashboard.

• Testing Strategy and Execution: Assessing and proposing appropriate testing approaches and sign-off criteria, and actively performing User Acceptance Testing (UAT). Able to create Test Cases and perform the Testing using SQL scripting and excel is mandatory.

• Documentation: Creating comprehensive documentation for data flow, design, business solutioning, and testing approaches, adhering to predefined templates.

• Domain Knowledge: Basic banking products knowledge. Understanding of Wealth products/system (AVALOQ), Collaterals, Limits is an advantage.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

Responsibilities

• Collaborate with Business Unit Specialists to elicit, review, and validate business requirements.
• Analyse and document “to-be” business and operational processes based on agreed requirements and/or function points.
• Define detailed functional and non-functional requirements, ensuring alignment with business goals.
• Conduct impact assessments and manage risks/issues related to requirements and scope creep.
• Prepare business functional release notes and contribute to deployment planning

Requirements

• Minimum 8-10 years of experience in functional business analysis, with a strongfocus on SWIFT and payments systems.
• Domain Payments, Cross-border payments, SWIFT standards, Cross border payments via blockchain network a plus
• Strong business domain knowledge in corporate banking and payments.
• Bachelor’s degree in engineering/ business/ finance or equivalent.
• Strong quantitative, analytical, problem solving and process design skills thatcan translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions /departments in the bank/market.
• Familiar with change management processes and project management fundamentals.
• Strategic forward-thinking approach to challenges with outstandingcommunications, influencing, negotiating and persuasion skills.
• Passionate, diligent and resilient individual with ability to thrive in ambiguity.
• Ability to push initiatives forward and work collaboratively across teams.

• Venture into an end-user environment with direct business impact
• Apply Agile methodologies throughout SDLC implementation
• Work life balance with hybrid work arrangement

Our Digital Transformation team is looking for an experienced Product Owner/Business Analyst to drive our digitalization projects for Singapore Government agencies.

• Salary up to $10,000 + AWS
• Up to 21 days of Annual Leave, Birthday off, etc

Responsibilities:

1. Collaborate with stakeholders to elicit and document business requirements and translate them into user-stories.
2. Analyze requirements to drive the design or review of test cases/business model/processes.
3. Elaborate user stories with storyboard, story map, wireframes, business process flow and acceptance criteria.
4. Working closely with UX designers to plan and organize research activities such as product conceptualization workshops and usability testing.
5. Engage with Quality Engineer and business users to plan UAT, coordinates and monitor progress and acceptance of UAT.

Requirements:

• min. Degree in Computer Science / Information Technology or any relevant discipline
• Experience in Agile methodologies 
• Strong communicator and good in stakeholder management

If you’re ready to lead impactful government projects and advance your career in a forward-thinking environment, submit your resume today! 
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Ng Kee Hung (Vickus) - R2091423
ScienTec Consulting Pte Ltd - 11C5781

As a Senior Business Analyst, you will be at the forefront of driving transformative technology solutions that enhance citizen services and strengthen government operations. You will collaborate with GovTech teams and partner agencies to address the nation’s most pressing digital challenges, serving as both a strategist and a hands-on leader.

Key Responsibilities:

Strategic Leadership & Stakeholder Engagement

•Lead multi-agency stakeholder engagement to elicit, analyze, and document complex business requirements.

•Design and facilitate strategic workshops with senior stakeholders to align vision and priorities.

•Drive enterprise-wide change management initiatives, assessing organizational impact and developing adoption strategies.

Business Analysis & Solution Design

•Conduct deep analysis of business processes to identify systemic issues and design innovative, future-ready solutions.

•Translate requirements into functional specifications, epics, user stories, and acceptance criteria.

•Perform gap analysis and develop actionable roadmaps for solution design and implementation.

•Evaluate emerging technologies and industry best practices to recommend forward-looking solutions.

Documentation & Communication

•Produce clear documentation including process flows, data flows, wireframes, and architectural diagrams.

•Establish and maintain requirements traceability across complex project lifecycles.

•Communicate risks, dependencies, and progress effectively to diverse stakeholders.

Testing & Quality Assurance

•Design and oversee testing strategies covering functional, regression, integration, exploratory, and performance testing.

•Lead system integration testing and coordinate UAT with senior stakeholders across agencies.

•Champion defect management frameworks and continuous improvement in agile testing practices.

Data Analysis & Insights

•Perform advanced data analysis to uncover trends, insights, and opportunities for innovation.

•Use data-driven insights to inform solution design and enhance citizen and business service delivery.

Collaboration & Mentorship

•Partner with solution architects, engineers, and technical teams to ensure accurate implementation of requirements.

•Mentor junior analysts and QA team members, fostering professional growth and excellence.
Education & Professional Background

QUALIFICATION

•Bachelor’s degree in Information Systems, Computer Science, Engineering, or related fields.

•At least 7 years of progressive experience in business analysis, with proven ability to manage complex initiatives.

•Experience in consulting, software development, or solution design is advantageous.

•Senior-level certifications (CBAP, PMI-PBA, IIBA-AAC, or equivalent).

•Expertise in data visualization platforms (Tableau, Power BI, etc.).

•Knowledge of government systems, policies, digital services, data governance, and cybersecurity frameworks.

•Strong understanding of cloud technologies, enterprise architecture, and modern application development.

•Proven success in leading public sector digital transformation initiatives.

•Proficiency in design thinking, service design, and user-centered design methodologies.

•Experience with performance testing tools (JMeter, Gatling, k6, Locust).

•Hands-on experience with complex case management systems and enterprise-level implementations.

•Background in vendor management and procurement processes.

•Demonstrated ability to drive organizational change and process improvement.

Join Our Team at Appvantage in Singapore!

We are dedicated to leading the future of enterprises with transformative digital solutions that not only redefine application design but also revolutionize e-commerce and enhance user and customer experiences.

Job Description

As we continue to drive innovation and strengthen our operations, we are seeking a dynamic Project Support Executive to join our team in Singapore. In this role, you'll be supporting live digital products deployed across markets in Asia Pacific and Latin America for a globally recognized premium automotive brand — so your work has real, visible impact from day one.

You'll sit at the intersection of client support, quality assurance, and digital operations, working alongside a cross-functional team of developers, designers, product owners, business analysts, and scrum masters to keep mission-critical systems running smoothly and continuously improving. The ideal candidate has a solid understanding of digital products and applications, strong collaborative skills, and a genuine passion for customer satisfaction. You will also be expected to contribute beyond your defined scope as business needs evolve — bringing flexibility and a problem-solving mindset to the team.

Here's a glimpse of your responsibilities:

1. Stakeholder Management

• Foster and maintain strong, professional relationships with clients, vendors, and partners.
• Support seamless communication and collaboration across stakeholders.
• Ensure that all project implementations are aligned with company quality standards and client expectations.

2. Operation Support

• Manage day-to-day support operations for our in-house product, ensuring timely and accurate issue resolution.
• Monitor support tickets and maintain a high standard of customer service and satisfaction.
• Investigate and triage production incidents reported by markets, working closely with the development team to drive timely resolution and root cause analysis.
• Coordinate and arrange product deployments in collaboration with the development team, ensuring releases are communicated and executed smoothly across markets.
• Design and refine support processes to improve efficiency and response times.
• Track and analyze key performance indicators (KPIs) to evaluate support effectiveness and implement corrective actions.
• Work closely with the product team to relay customer feedback and contribute to product roadmap discussions.
• Create and maintain clear, user-friendly support / training documentation (e.g., FAQs, troubleshooting guides, knowledge base).
• Stay informed of best practices in digital product support, customer service, and user experience.

3. Quality Assurance

• Plan, develop, and execute test plans, test cases, and scripts to validate product functionality and quality.
• Collaborate with product owners, designers, and developers to understand feature requirements and ensure alignment with user needs.
• Verify backlog items and confirm that development meets business and customer expectations.
• Conduct and lead User Acceptance Testing (UAT) for new features or product updates.
• Provide clear feedback to the development team on usability, bugs, and potential improvements.
• Maintain accurate documentation of UAT scenarios, test results, and backlog verification status.
• Communicate QA progress and results to stakeholders in a timely and structured manner.

4. Versatile Contributor

• Embrace a growth mindset and contribute beyond your immediate role as organisational needs evolve.
• Support cross-functional initiatives, ad-hoc assignments, and projects that may span different areas of the business.
• Adapt readily to shifting priorities, new processes, or expanding responsibilities as the business grows.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 2-3 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential. Able to communicate issues clearly to stakeholders, and comfortable liaising with regional client teams.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude. Organised, meticulous, and always approaches tasks with a positive and proactive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.
• AI & Productivity Tools: A genuine curiosity and willingness to explore AI tools (e.g. ChatGPT, Claude, Copilot) to improve personal and team efficiency. Prior experience using AI in a work context is a plus.

Join us at Appvantage, where every day brings meaningful challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

We are looking for a motivated Graduate Business Intelligence & Data Analyst to join our team based in Singapore. 

This is an entry-level role designed for recent graduates who are interested in financial markets, data analysis and workflow automation 

You will work closely with a commercially driven team across Strategy, Sales and Product development to build relevant data sets and market analyses to empower stakeholders for both branding and revenue generation.  

Key Responsibilities 

• Perform data analysis to support reporting, operational insights, and decision-making via dashboard and visual presentations to various internal stakeholders. 
  

• Support automated data collection from internal systems and external data sources whilst keeping a mindset of continued data optimization and reducing manual processes. 
  

• Build and analyse bespoke data sets alongside the product development team and take part in project related analyses with the business development and strategy functions. 
  

• Assist in gathering and documenting business and data requirements under the guidance of senior stakeholders. Help map business processes and data flows from various sources to help grow data sets as per required. 
  

• Assist with testing and validating data pipelines and automated workflows 
  

• Collaborate with technology teams, data engineers, and business users on assigned initiatives 
  

• Build an understanding of derivatives markets and exchange operations with the potential of external interactions if desired. 
  

• Follow established data governance and security standards 
  

Required Skills & Qualifications 

• Bachelor’s degree (or expected completion) in Finance, Economics, Mathematics, Computer Science, Engineering, Data Science, or a related discipline 
  

• Basic understanding of derivatives and commodity markets and basic understanding of fundamentals of price correlations and asset prices. 
  

• Understanding of data concepts (e.g., databases, datasets, data quality) 
  

• Exposure to SQL, Python, R, or similar tools through coursework or internships 
  

• Familiarity with Excel, data visualization, or reporting tools 
  

• Good written and verbal communication skills with an entrepreneurial and collaborative mindset. 
  

• Strong analytical and problem-solving skills 

We are seeking an experienced Business Analyst Lead to drive high-quality business analysis across large-scale projects. In this role, you will lead a team of Business Analysts, ensure alignment between business needs and solutions, and support successful project delivery from planning to implementation.

You will work closely with stakeholders, Product Owners, and technical teams to translate business requirements into clear, actionable deliverables.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent quality and best practices
• Oversee requirements gathering, analysis, and documentation across projects
• Translate business needs into user stories, workflows, and functional specifications
• Collaborate with Product Owners and Project Managers to manage priorities, scope, and timelines
• Plan and drive business analysis activities across project phases
• Lead User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Engage stakeholders, including senior and external clients, to align on expectations
• Facilitate workshops, discussions, and requirement gathering sessions
• Establish and maintain standards, governance, and best practices for business analysis
• Drive continuous improvement in processes, tools, and documentation

Requirements

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 8 years of experience in Business Analysis, preferably in large-scale or government projects
• Proven experience leading and mentoring Business Analyst teams
• Strong experience in requirements gathering, process modelling (e.g. BPMN), and Agile methodologies
• Experience with tools such as Jira, Confluence, Visio, or similar

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

Business Analyst (12 month contract / potentially renewable)

• Collate and manage all the details regarding the application for the assigned business vertical– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.

• Support user community on business queries and guidance on better usage of the system on daily BAU activities.

• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.

• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.

• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team

• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.

• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.

• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.

• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

Responsibilities:

• Act as Subject Matter Expert (SME) to key stakeholders
• Resolve production issues by providing accurate solutions and educating stakeholders
• Influence the adoption of continuous improvement initiatives to enhance performance and efficiency.
• Guide the launch of new systems and processes by creating documentation and providing training.
• Work with Business Partnering, Project Managers, and Solution Architects to implement business-led changes.
• Deliver analysis documentation that can be easily reused and contribute to overall quality improvement.
• Contribute to the development and maintenance of the strategic technical roadmap for the domain.
• Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders  

Requirements:

• 5-10 years of relevant work experience (preferably in Insurance)
• Prior Project management experience, business analysis and improvement experience.
• Knowledge in Software Development Lifecycle, Agile Methodology, and General Insurance
• Claims experience in Insurance will be considered an added advantage.

Qualified candidates are invited to submit their applications in (MSWord) format to

to Shaun Quek Yew Meng R1660732

shaunquek@recruitexpress.com.sg

Recruit Express Pte Ltd

EA Licence No: 99C4599

Only shortlisted applicants will be notified.

We are looking for a motivated Fresh Graduate to support our factory’s digital transformation initiatives. This role focuses on data analysis, dashboard development, and digital process improvement within manufacturing operations. The candidate will work closely with senior engineers and project leads to develop digital tools, automate reporting, and improve operational visibility. This position offers structured learning exposure in manufacturing analytics, automation, and cross-functional collaboration.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Support development of dashboards and automated reports for production KPIs (UPH, OEE, Yield, Downtime).
• Assist in collecting, cleaning, and validating production data from multiple systems.
• Support automation of manual reporting processes using Excel, Power Automate, or similar tools.
• Perform data analysis to identify trends and highlight improvement opportunities.
• Assist in system testing, documentation, and user training materials for digital tools.
• Support project tracking activities (update status, follow up on action items).
• Participate in cross-functional meetings to understand manufacturing requirements.
• Contribute to continuous improvement initiatives using data-driven methods.

Key Mandatory Competencies

1. Possesses foundational knowledge of Java, JavaScript, SQL, and AWS Cloud
2. Clear & Confident Communication: Demonstrate the ability to translate complex technical concepts into clear, non-technical language for clients and business users, supporting workshops, discussions, and client communications.
3. Strong Business Analysis & Ownership: Able to independently manage assigned BA tasks, collaborate with cross-functional stakeholders, and piece together fragmented requirements into holistic, well-structured solutions for business problems

Way of Working

• Collaborate with senior consultants and stakeholders to gather, analyze, and clarify business and technical requirements.
• Translate business needs into functional and technical specifications, workflows, and solution designs.
• Support solution development through data analysis, documentation, and requirement validation.
• Contribute to stakeholder workshops, presentations, and project communications, ensuring clarity and alignment across technical and non-technical audiences.

Good-to-Have Skills

• Experience with event-driven architecture (Kafka), legacy system migration, client-facing workshops, SDLC knowledge, and strong documentation or problem-decomposition skills will be advantageous but are not mandatory.

Job Description

We are seeking an experienced Business Analyst Lead to drive high-quality business analysis across large-scale projects. In this role, you will lead a team of Business Analysts, ensure alignment between business needs and solutions, and support successful project delivery from planning to implementation.

You will work closely with stakeholders, Product Owners, and technical teams to translate business requirements into clear, actionable deliverables.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent quality and best practices
• Oversee requirements gathering, analysis, and documentation across projects
• Translate business needs into user stories, workflows, and functional specifications
• Collaborate with Product Owners and Project Managers to manage priorities, scope, and timelines
• Plan and drive business analysis activities across project phases
• Lead User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Engage stakeholders, including senior and external clients, to align on expectations
• Facilitate workshops, discussions, and requirement gathering sessions
• Establish and maintain standards, governance, and best practices for business analysis
• Drive continuous improvement in processes, tools, and documentation

Requirements

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 8 years of experience in Business Analysis, preferably in large-scale or government projects
• Proven experience leading and mentoring Business Analyst teams
• Strong experience in requirements gathering, process modelling (e.g. BPMN), and Agile methodologies
• Excellent communication and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Ability to work with stakeholders across different levels
• Experience with tools such as Jira, Confluence, Visio, or similar

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

Business supports for Treasures and Treasures International

Regional Treasures

• Managing regional Control tower including collecting data from market stakeholders (monthly)

• Prepare Regional Treasures quarterly newsletter update (Treasures monthly report)

• Support and represent Regional Treasures for Pweb discussion (incl. migration to 3.0 components)

• Support in preparation of data for 2027 budget review and consolidation of market inputs for 2027 strategic priorities

• 2027: (1) Building of Regional Control Tower for 2027 including T&B files, (2) PMA Exercise

Treasures MtJ and Scorecard

• Consolidate PMAs for Treasures MtJ (mid-year, year-end, ad-hoc reviews if applicable)

• Prepare and populate scorecard for mid-year and year-end submission

Treasures International

• Treasures International monthly newsletter update (TRI email circular update)

• Support to prepare RM One Bank Recognition results (quarterly, mid-year, full year)

Admin

• Set up weekly/monthly cadence (including booking of meeting rooms)

• Weekly Department Meetings

• Twice a week Treasures Internal Catchup

• TRI MVP 2.0 Bi-weekly

• Quarterly Treasures Forum

• Monthly Treasures Performance

• Bi-weekly Project SPEED Taskforce

• Ad-hoc meetings

Raise manual payment requests

• Regional Treasures support for acquisition

• Treasures International team award

EDMs/Decks

• Prepare EDM for RM One Bank Recognition program

• Prepare EDM for Best Treasures Award

• Providing support to prepare committee/senior manager forum discussion material (both Regional Treasures and TRI)

Department admin

• Seating and lockers

• Staff appreciation (Jul-Aug)

• CNY procurement (Q3-Q4)

BCP

• Attend BCM conference

• Submission of all BCP related documents

• Staff recall exercise

• Submission of attestation

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)