Total 673 support analyst job vacancies in Business Management / Project / Planning category in The Philippines

• 2-year contract, renewable
• Hybrid work arrangement
• Government project

Background
The NEA Hawker Centres Management System (HCMS) is an intranet-based web application integrated with an Internet-facing Digital Services portal, Hawkers Online (HO). Together, these platforms enable the NEA Hawker Centres Group (HCG) to manage stall tenancy operations and support its business processes effectively.

Role Overview
As a Senior Business Analyst, you will be at the forefront of driving transformative technology solutions that enhance citizen services and strengthen government operations. You will collaborate with GovTech teams and partner agencies to address the nation's most pressing digital challenges, serving as both a strategist and a hands-on leader.

Key Responsibilities

• Strategic Leadership & Stakeholder Engagement
• Lead multi-agency stakeholder engagement to elicit, analyze, and document complex business requirements.
• Design and facilitate strategic workshops with senior stakeholders to align vision and priorities.
• Drive enterprise-wide change management initiatives, assessing organizational impact and developing adoption strategies.
• Business Analysis & Solution Design
• Conduct deep analysis of business processes to identify systemic issues and design innovative, future-ready solutions.
• Translate requirements into functional specifications, epics, user stories, and acceptance criteria.
• Perform gap analysis and develop actionable roadmaps for solution design and implementation.
• Evaluate emerging technologies and industry best practices to recommend forward-looking solutions.
• Documentation & Communication
• Produce clear documentation including process flows, data flows, wireframes, and architectural diagrams.
• Establish and maintain requirements traceability across complex project lifecycles.
• Communicate risks, dependencies, and progress effectively to diverse stakeholders.
• Testing & Quality Assurance
• Design and oversee testing strategies covering functional, regression, integration, exploratory, and performance testing.
• Lead system integration testing and coordinate UAT with senior stakeholders across agencies.
• Champion defect management frameworks and continuous improvement in agile testing practices.
• Data Analysis & Insights
• Perform advanced data analysis to uncover trends, insights, and opportunities for innovation.
• Use data-driven insights to inform solution design and enhance citizen and business service delivery.
  Collaboration & Mentorship
• Partner with solution architects, engineers, and technical teams to ensure accurate implementation of requirements.
• Mentor junior analysts and QA team members, fostering professional growth and excellence.

What We're Looking For

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related fields.
• At least 7 years of progressive experience in business analysis, with proven ability to manage complex initiatives.
• Experience in consulting, software development, or solution design is advantageous.
  
• Strong track record in Agile, product-centric environments.
• Experience with Government Technology Stack and Microsoft Azure environments.
• Advanced analytical, facilitation, and problem-solving skills, especially in discovery and prototyping.
• Expertise in requirements elicitation, documentation, and management for large-scale projects.
• Proficiency in BPMN, UML, and enterprise architecture frameworks.
• Working knowledge of AI tools and concepts.
• Advanced data analysis skills with proven impact on strategic decision-making.
• Exceptional leadership and stakeholder engagement skills, with the ability to influence senior executives.
• Experience designing and facilitating strategic workshops and managing complex stakeholder dynamics.
• Background in project or product management is a plus.
• Proven ability to mentor and manage multiple priorities effectively
• Extensive experience designing test strategies, plans, and suites.
• Expertise in manual and automated testing for web, mobile, and API services.
• Deep understanding of agile testing methodologies (TDD, BDD, exploratory, shift-left).
• Strong track record in leading agile development environments.
• Proactive, resourceful, and self-motivated with a strong drive for excellence.
• Quick learner who thrives in dynamic environments.
• Passionate about innovation and delivering measurable business outcomes.
• Excellent communication, presentation, and negotiation skills for both executive and technical audiences.
• Strategic thinker focused on value creation and impact.
• Senior-level certifications (CBAP, PMI-PBA, IIBA-AAC, or equivalent).
• Expertise in data visualization platforms (Tableau, Power BI, etc.).
• Knowledge of government systems, policies, digital services, data governance, and cybersecurity frameworks.
• Strong understanding of cloud technologies, enterprise architecture, and modern application development.
• Proven success in leading public sector digital transformation initiatives.
• Proficiency in design thinking, service design, and user-centered design methodologies.
• Experience with performance testing tools (JMeter, Gatling, k6, Locust).
• Hands-on experience with complex case management systems and enterprise-level implementations.
• Background in vendor management and procurement processes.
• Demonstrated ability to drive organizational change and process improvement.

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

This role serves as a key liaison between stakeholders, technical teams, and business units leading complex business analysis initiatives, identifying solutions, to improve processes, enhance operational efficiency and support decision-making through data driven insights.

Key responsibilities

• Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications, and process flows whilst ensuring alignment with organisational objectives and technical constraints
• Analyse complex business problems and processes through data analysis, workflow mapping, and impact assessments to identify opportunities for improvement and innovation whilst providing recommendations backed by quantitative and qualitative evidence
• Develop and maintain detailed documentation including product requirements documents, user stories, process maps, and technical specifications whilst ensuring clarity and traceability throughout the project lifecycle
• Design and execute user acceptance testing strategies, coordinating with stakeholders to validate that solutions meet business requirements whilst maintaining quality standards and compliance requirements
• Together with development team, provide post-production monitoring and support, and track customer feedback to iterate the product.
• Identify and develop innovative opportunities through strategic analysis, the use of platform business models and an inclusive digital ecosystem
• Evaluate new ways of thinking through learning government digital products to interpret data, connect ideas and guide collaborative decision-making to solve complex problems
• Evaluate analysis tools and techniques to identify and justify portfolio initiatives that can fully support the organisation's strategic goals

Required Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science or related field
• 6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects
• Strong proficiency in business process modelling, requirements engineering
• Experience in configuration of low-code/no-code products. Familiarity with Whole-of-Government tools like GatherSG, ApplySG, FormSG and Opus will be advantageous.
• Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa.
• Excellent problem-solving, analytical, and critical-thinking skills, with attention to detail, able to break down complex problems, identify patterns, and draw insightful conclusions from diverse data sources.
• Excellent stakeholder management and communication skills
• Expert knowledge of business analysis methodologies and best practices
• Excellent documentation and technical writing abilities
• Proficiency in tools like JIRA, Confluence.
• Experience with Agile methodologies and SDLC frameworks
• Ability to quickly learn new domains, technologies, and methodologies as business needs evolve.

· Bachelor's degree in Business, information technology, computer science, or a related discipline.

· 5–8 years of experience in business analysis, with demonstrated experience workingon enterprise-scale, technology-driven systems.

· Strong experience as a technical business analyst working closely with engineering and cloud teams.

· Solid understanding of cloud technologies and cloud hosting concepts (e.g.SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).

· Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artifacts.

· Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.

· Familiarity with low-code / no-code platforms and Whole-of-Government platforms (e.g.Singpass/Corppass/Myinfo, Govt commercial cloud) is an advantage.

· Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.

· Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.

· Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms.

·   Ability to learn new domains and technologies quickly and to operate effectively in complex, evolving environments.

We are seeking an experienced Senior Business Intelligence Analyst to join our Data & Analytics team. In this role, you will partner closely with business and technology stakeholders to design, deliver and continuously enhance analytical solutions. You will also help strengthen self-service analytics capability while ensuring strong governance, quality and consistency.

Income Insurance is undergoing a strategic transformation across its business and technology landscape, with Business Intelligence playing a critical role in translating data into timely and actionable insights to support business growth, operational efficiency and informed decision-making.

Responsibilities:

• Partner with business stakeholders to understand objectives, KPIs and analytical requirements and translate them into effective BI solutions
• Lead and own end-to-end delivery of BI initiatives across multiple BI workstreams, encompassing prioritization, dependency management, requirements definition, implementation and continuous enhancement to ensure timely outcomes aligned with business objectives 
• Design, develop and maintain dashboards and reports to support enterprise reporting and analysis needs
• Analyse and interpret complex datasets to generate actionable insights and support data‑driven decision‑making 
• Create clear, intuitive data visualisations using Tableau to enable effective data storytelling 
• Enable and promote self‑service BI by delivering trusted data sources and well‑designed analytical products
• Provide guidance to stakeholders on BI tools, metrics, and best practices 
• Collaborate with data engineers, data office, and governance teams to ensure data quality, consistency, and lineage 
• Drive BI governance activities, including access management, usage monitoring and documentation
• Drive continuous improvement of BI standards, platforms and processes.

Qualifications:

• Degree in Maths / Statistics / Analytics / Technology / Business or a relevant discipline 
• Minimum 7 years’ working experience in business intelligence or analytics role
• Advanced proficiency in SQL; experience with Python or similar technologies is an advantage
• Experience working with data warehouses and cloud platforms (AWS preferred)
• Strong expertise in Tableau and other modern BI tools, with solid data visualization and storytelling skills
• Proven experience applying analytics in insurance, banking, financial services or multi-national corporations with large enterprise data environments
• Analytical, detail-oriented, ability to manage timelines and adapt to business needs 
• Strong communication and stakeholder management skills, with ability to work effectively across business and technology teams
• Experience leading multiple analytics initiatives or workstreams
• Demonstrated ability to influence stakeholders on priorities and KPI definitions

Key Responsibilities:

•Lead end-to-end analysis, design, and implementation of HRIS enhancements, integrations, and new functionalities specific to banking and finance.

•Act as a subject matter expert on HRIS best practices, data security, and regulatory compliance (e.g., SOX, GDPR) for financial institutions.

•Support large-scale HRIS implementation, including system migrations, upgrades, and integrations with payroll, benefits, and compliance platforms.

•Drive data conversion and ensure the highest standards of data integrity, confidentiality, and compliance with industry regulations.

•Develop, interpret, and present complex HRIS reports and analytics to support workforce planning, compensation, and strategic HR initiatives.

•Provide expert-level support, training, and documentation for HRIS users across HR, payroll, risk, and compliance teams.

•Collaborate with external vendors and internal IT teams to resolve technical issues, optimize system performance, and drive innovation.

•Identify, recommend, and implement process improvements and automation opportunities within HRIS and related HR functions.

•Stay abreast of industry trends, emerging technologies, and regulatory changes to ensure HRIS solutions remain compliant and competitive.

Qualifications:

•Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field; advanced degree preferred.

•Minimum 8 years of progressive HRIS experience, with at least 3 years in banking or financial services.

•In-depth knowledge of leading HRIS platforms (e.g., Workday, Oracle HCM, SAP SuccessFactors) and their application in the financial sector. Workday implementation experience preferred.

•Demonstrated success managing complex HRIS projects, system integrations, and process improvements.

•Strong analytical, problem-solving, and project management skills.

•Expertise in regulatory compliance, data security, and risk management within financial services.

•Excellent communication, stakeholder engagement, and leadership abilities.

·        A Bachelor's or Master's degree in Business Administration, Finance, Information Technology, or a related field.

·        Proven experience as a business analyst at a senior level or equivalent, preferably within the banking or financial services industry, with a strong focus on wealth management or investment products.

· Deep understanding of business domains related to investment products (e.g., funds, bonds, FX, structured products, Equities, digital assets) or advisory domains (e.g., portfolio management, construction, rebalancing, Risk).

· Project management experience

· Demonstrable experience in the agile delivery of complex customer journeys and digital products from conceptualization to launch.

· Solid experience in analyzing and documenting requirements for system integrations and complex IT landscapes.

· Proficiency in various business analysis techniques and tools, including process mapping, data modeling, use case development, user story writing, and requirements management.

· Strong analytical, problem-solving, and critical thinking skills, with the ability to break down complex problems into manageable components.

Business Analyst - 1 Year Contract (Renewable) - Singapore

We are seeking candidates with a minimum of 4 years hands-on experience in IT Business Analyst, be part of our new initiative as we embark on a major enhancement project and we are also integrating Gen AI into our ecosystem by 2026.

What's in it for you:

• Advanced technologies and Enterprise level projects
• Excellent Career Progression Opportunities awaits
• Built-from-Scratch environment
• In-house applications

Day-to-Day Responsibilities:

• Requirement Gathering: Work closely with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows, creating user stories, use cases, and functional specifications.
• Project Planning: Assist in defining project scope, objectives, and deliverables, supporting project management activities.
• Communication: Act as a liaison between business stakeholders and the development team, ensuring clear understanding of requirements and priorities.
• Solution Design: Collaborate with the development team to design solutions that meet business needs and technical capabilities.
• Testing and Validation: Participate in testing activities and facilitate user acceptance testing (UAT) to ensure solutions meet requirements.
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance efficiency and business operations.

Requirements:

• At least 4 years of working experience as a Business Analyst in software development
• Bachelor Degree in Computer Science, Engineering, Information Systems or related disciplines.
• Strong analytical, problem-solving skills and attention to detail
• Familiar with SQL and writing SQL queries
• Experience in running agile projects is preferred.

Job Summary:

We are seeking a skilled professional to join our team for the Aladdin Implementation and Configuration role. The position holder will be responsible for providing support and coordinating activities across various workstreams within the Aladdin implementation and configuration channel. This includes facilitating communication and collaboration between teams involved in implementation, configuration processes, promoting proper change management for configurations, monitoring progress, and assisting in resolving any configuration-related challenges that may arise. Additionally, the role will encompass configuring and supporting Aladdin for our Front Office traders and portfolio managers.

Key Responsibilities:

• Own and manage the implementation and configuration work of Aladdin.

• Own and maintain the implementation and configuration design project artifact.

• Collaborate with stakeholders to track the configuration implementation progress, such as requirement gathering for configuring portfolios, securities, private assets, benchmarks, and other relevant data within Aladdin.

• Act as the single point of contact from vendors for configuration related queries

• Ensure proper execution of the configuration processes, maintaining accurate, traceable, and up-to-date configuration data within the system.

• Perform data validation and quality checks to ensure the integrity and accuracy of Aladdin configuration.

• Assist users in performing UAT on all the front office modules within Aladdin.

• Troubleshoot and resolve configuration-related issues, working closely with the vendor implementation team and internal workstreams.

• Develop and maintain documentation related to implementation, configuration processes, guidelines, and best practices.

• Collaborate with cross-functional teams to ensure seamless integration of Aladdin configuration with other systems and processes.

Preferred Skills:

• Prior experience working on Aladdin implementation projects is a must.

• Strong experience in implementing and configuring the Aladdin system, including portfolio setup, security setup, and other related configuration processes.

• Understanding of the full end-to-end investment process for asset manager.

• Prior experience in supporting traders / portfolio managers of any financial institution will be a definite advantage.

• In-depth understanding of financial concepts, investment products, and industry standards.

• Proficiency in data management and thoroughness in maintaining accurate and reliable data within Aladdin.

• Familiarity with other financial information systems and their integration with Aladdin will be a strong plus.

Qualifications and Education requirements:

• 5 to 10 years of direct Aladdin Implementation and Configuration experience.

• Excellent problem-solving and analytical skills with the ability to identify and resolve configuration-related issues.

• Strong attention to detail and a commitment to delivering high-quality work.

• Effective communication skills to collaborate with stakeholders, technical teams, and project managers.

• Ability to work in a fast-paced environment, managing multiple tasks and priorities.

• Highly effective leadership, interpersonal and communication skills

• Excellent multi-vendor management skills

• Excellent influencing /negotiation and planning skills to work with business teams to agree on scope, requirements, and priorities.

SUMMARY

The Business Support Executive provides administrative and operational support to the Sales team to ensure smooth sales processes and excellent customer service. This role is responsible for preparing quotations and tenders, coordinating customer requests, maintaining accurate databases, and generating reports to support business performance.

RESONSIBILITIES

• Prepare accurate and timely quotations to support sales initiatives and tender submissions
• Follow up on sales orders to ensure smooth processing and customer satisfaction
• Generate detailed reports and maintain up-to-date databases to support decision-making and operational tracking
• Build and maintain positive relationships with customers to enhance client retention and satisfaction
• Utilize Microsoft Office tools to create documents, presentations, and spreadsheets that support marketing and sales activities
• Collaborate effectively within the team to achieve shared goals and deliverables
• Demonstrate meticulous organization and attention to detail in managing administrative tasks
• Leverage knowledge of SAP/SAGE systems, when applicable, to support sales and inventory management

REQUIREMENTS

• Minimum a Diploma or Bachelor in Business, Science, Engineering, or a related field, with at least 3 years of experience in sales support, order management or business operations
• Prior experience in the scientific or medical equipment, devices, or consumables industry is an advantage
• Strong communication skills with proficiency in spoken and written English
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
• Meticulous, well-organised, and detail-oriented
• Positive attitude with a strong willingness to learn and grow
• Familiarity with SAP or other ERP systems is preferred
• A collaborative team player with the ability to work effectively across departments

Thank you for your interest in this role and your time to apply. We regret to inform you that only shortlisted candidates will be notified.

About:

We are seeking a Financial Planning Analyst to support the organization’s financial management and planning activities. This role will contribute to financial transparency, business decision-making, and ensure compliance with accounting standards and regulatory requirements.

Responsibilities

• Assist in the preparation of financial statements, including Profit & Loss, Balance Sheet, and Cash Flow statements.
• Support the budgeting and financial forecasting process, providing insights to support strategic financial planning.
• Analyze financial data to evaluate company performance, trends, and potential improvement opportunities.
• Maintain accurate financial records and prepare management reports for internal review.
• Ensure financial reporting complies with accounting standards, regulatory requirements, and corporate policies.
• Prepare financial reports and documentation in English and Korean when required by the regional headquarters.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related discipline.
• Minimum 2 years of experience in accounting, financial analysis, or financial planning.
• Proficiency in Korean and English (written and spoken) to effectively communicate with Korean-speaking stakeholders at the headquarters.
• Experience with SAP will be an advantage.
• Strong analytical, financial modeling, and quantitative skills.
• Good communication and presentation abilities with the ability to explain financial data clearly.

Remuneration Package:

• Up to $6,000 with Variable Bonus
• Location: Tanjong Pagar

Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Company / Role Overview

A leading global financial services group is hiring Business Analysts as part of a team transformation toward a product-led, AI-assisted delivery model. This role sits within a cross-functional squad working closely with product, engineering, and delivery leads to translate business requirements into actionable outputs. The environment is evolving rapidly with the adoption of AI tools to accelerate delivery, and this role is suited for individuals who are comfortable operating at the intersection of business analysis, technology, and AI-enabled workflows.

Key Responsibilities

• Engage with stakeholders to gather, validate, and translate business requirements into structured documentation, including user stories, acceptance criteria, and functional specifications
• Produce both business and technical artefacts such as process flows, API interaction diagrams, system integration maps, and data flow documentation
• Maintain and prioritise backlogs in collaboration with product and delivery leads, ensuring clarity and readiness for development
• Identify dependencies, risks, and edge cases early, proactively raising potential delivery issues
• Support delivery activities including sprint planning, refinement, UAT coordination, and validation of outputs against requirements
• Manage change governance processes, including preparation of change documentation, impact assessments, and coordination of approvals
• Work closely with engineering teams to ensure requirements are technically feasible and clearly understood
• Leverage AI tools to accelerate BA deliverables (e.g. documentation, flows, test scenarios), while reviewing and refining outputs for accuracy and completeness

Job Requirements

Must-Have:

• 3-6 years of experience as a Business Analyst in a digital or technology delivery environment
• Strong grounding in SDLC with exposure to agile delivery practices
• Experience working with APIs, including understanding request/response structures and documenting integration flows
• Proven ability to produce both business process and technical documentation (e.g. system flows, data flows, integration diagrams)
• Hands-on experience with change governance processes, including managing approvals and documentation for releases
• Exposure to or experience using AI tools within delivery workflows (e.g. GenAI, AI-assisted documentation, automation tools)
• Comfortable working in cross-functional teams with developers, QA, and product stakeholders
• Strong communication skills with the ability to bridge business and technical audiences

Nice-to-Have:

• Experience in financial services, insurance, or other regulated environments
• Exposure to AI-assisted development workflows or emerging AI delivery methodologies
• Familiarity with tools such as Jira, Confluence, Figma, or similar collaboration platforms

If this role aligns with your experience and career goals, please send your application to AviralBhargava@argyllscott.sg.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Key Responsibilities:

• Gather, analyze, and document business and functional requirements from stakeholders
• Work closely with business, technology, and operations teams to deliver banking solutions
• Translate business needs into clear functional specifications and user stories
• Participate in solution design for corporate banking and payments platforms
• Support UAT, SIT, and production rollout activities
• Ensure compliance with banking regulations and internal standards
• Collaborate with cross-functional teams for end-to-end delivery
• Identify process improvements and optimization opportunities

Requirements:

• Proven experience in Corporate Internet Banking or Payments domain
• Strong knowledge of payment systems (e.g., SWIFT, RTGS, NEFT, FAST, etc.)
• Excellent stakeholder management and communication skills
• Experience with Agile/Scrum methodologies
• Ability to work in a fast-paced, client-facing environment

Key Responsibilities:

• Gather, analyze, and document business and functional requirements from stakeholders

• Work closely with business, technology, and operations teams to deliver banking solutions

• Translate business needs into clear functional specifications and user stories

• Participate in solution design for corporate banking and payments platforms

• Support UAT, SIT, and production rollout activities

• Ensure compliance with banking regulations and internal standards

• Collaborate with cross-functional teams for end-to-end delivery

• Identify process improvements and optimization opportunities

Requirements:

• Proven experience in the corporate internet banking or Payments domain

• Strong knowledge of payment systems (e.g., SWIFT, RTGS, NEFT, FAST, etc.)

• Excellent stakeholder management and communication skills

• Experience with Agile/Scrum methodologies

• Ability to work in a fast-paced, client-facing environment

As a Digital Business Analyst, you will support the Chief Information Officer and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives.  You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills.  You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

RESPONSIBILITIES

·      Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.

·      Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.

·      Evaluate and recommend technologies (including AI tools), aligning with GovTech's technology directions and WOG central solution, through hands-on experimentation.

·      Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.

·      Ensure system readiness for deployment and analyze the impact of changes.

·      Assist the CIO in identifying digital transformation opportunities.

·      Define product vision, roadmap, and objectives aligned with business strategy.

·      Communicate product strategies and use data to inform decisions.

QUALIFICATIONS

·      Degree in a relevant IT field with 3+ years of experience in IT business analysis, solution design, and testing.

·      Experience in at least one full software/product development cycle (Agile preferred).

·      Strong analytical, problem-solving, and influencing skills.

·      Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions

·      Proactive, motivated, and inquisitive mindset.

·      Ability to code and iterate during planning sessions and conduct workshops.

Preferred Skills:

·      Business Analysis certification (e.g., CBAP).

·      Past development or consulting experience.

·      Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

·      Experience working with Agile tools such as Figma, Miro, or JIRA

·      Experience facilitating workshops, focus groups, and sprint reviews

·      Knowledge of data analytics and product metrics

·      Certification such as Scrum Master or Product Owner is a plus

·      Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration

·      Experience to rapid application development platforms such as OutSystems

·      Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

Responsibilities:

• Coordinate regional projects of International Freight Forwarding (IFF) including implementation, new product launch, and development campaign.
• Ensure timely execution of monthly production processing for your assigned locations.
• Execute stringent pre/post month-end checks to continuously improve data quality.
• Improving processes by recommending operational changes.
• Maintain a high standard of data integrity.
• Perform Root Cause Analysis and Procedures to continuously improve import/export activities to deliver better results in customers satisfaction and expectation as well as company bottom lines.
• Perform/ prepare a diverse range of business analysis tasks aimed at driving business growth for IFF business in SSEA.
• Provide support regarding management data, processes and systems to business partners, Operations, SSEA countries and HQ.
• Provide support in administrative matters and ad-hoc tasks assigned by HOD from time to time.
• Simplify and enhance the current processes to improve efficiency, reduce manual work and decrease risks.
• Support Business Controller and Regional Director on any tasks or projects handling requirements.
• Work closely with cross departments to understand their data needs and devise relevant solutions.
• Work closely with IT to ensure any issues are prioritised and any impact to data is minimised.

Requirements:

• Minimum degree in logistics or supply chain management
• Minimum 2 years of relevant working experience in similar industry
• Possess Team Management Experience is an added advantage
• Proficiency in SQL (Postgres is a plus)
• Analytical and details oriented
• Collaborate with team to optimize processes
• Team player