Total 614 support analyst job vacancies in Business Management / Project / Planning category in The Philippines

About the Role

Our client is seeking a detail-oriented and analytical Business Analyst to support a key investment execution initiative. This role will focus on understanding business needs, improving processes, and delivering practical solutions that enhance operational efficiency.

The ideal candidate brings strong analytical thinking, stakeholder management skills, and the ability to translate complex business requirements into clear, actionable outcomes.

Key Responsibilities

• Requirements Gathering
  Engage stakeholders to gather, analyse, and document business requirements, ensuring alignment with project objectives
• Process Analysis & Improvement
  Evaluate existing workflows to identify inefficiencies and optimisation opportunities
  Develop process maps and future-state designs to support transformation initiatives
• Solutioning & Delivery
  Collaborate with cross-functional teams to design and implement practical, scalable solutions aligned with business needs
• Data Analysis & Insights
  Perform data analysis to support decision-making
  Develop reports and dashboards to communicate insights and track performance
• Project Support
  Assist in project planning and execution, ensuring timelines and deliverables are met
  Track progress and provide regular updates to stakeholders
• Documentation
  Maintain clear and comprehensive documentation, including business requirements, workflows, and project artefacts
• Stakeholder Management
  Act as a bridge between business and technical teams, ensuring alignment, clarity, and effective communication
• Training & Adoption
  Support end-users through training, documentation, and onboarding to ensure smooth adoption of new processes and systems

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline
• Minimum 5 years of experience in business analysis, solutioning, or process re-engineering
• Proven ability to translate business needs into functional and technical solutions
• Experience in process mapping, usability testing, and stakeholder engagement
• Strong skills in documentation and business analysis artefacts
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical thinking with a structured approach to problem-solving
• Proactive, self-driven, and adaptable with a strong learning mindset
• Familiarity with data quality practices and operational excellence frameworks
• Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Responsibilities

• Serve as the Business Analyst for trade and communications surveillance initiatives supporting regulatory compliance.
• Work closely with Compliance, Risk, Front Office, Operations, and Technology teams to define surveillance use cases.
• Participate in data mapping, user acceptance testing (UAT), and scenario validation.
• Analyse current surveillance operations and design improved processes for alert generation, investigation, and reporting.
• Support implementation and enhancement of surveillance tools, including vendor coordination and solution validation.
• Engage stakeholders to identify, clarify, and document business needs using appropriate elicitation techniques.
• Analyse and prepare data to improve consistency, accuracy, and usability across systems.
• Build strong working relationships with business and technical stakeholders to secure alignment and approvals.
• Partner with solution architects to ensure proposed designs are efficient and fit for purpose.
• Lead or support workshops to explore solution options and refine business requirements into functional designs.
• Support change management activities by providing inputs for stakeholder communication and training.
• Assist in audits and regulatory reviews by ensuring clear documentation and traceability of requirements and controls.
• Act as a point of contact during implementation, assisting users, resolving issues, and coordinating with vendors.

Requirements

• Possessed Bachelor’s degree or higher and Professional Business Analyst certification preferred
• Minimum 5 years of experience in a Business Analyst role within financial services (asset management experience is a plus)
• Familiarity with APAC regulatory environments is beneficial
• Understanding of trade surveillance concepts, including market abuse and trading behaviour monitoring
• Exposure to surveillance systems or vendors (e.g., Actimize, Smarsh, Behavox, SteelEye) is advantageous.
• Strong written and verbal communication skills.

Support data requests by extracting and preparing data from relevant systems for stakeholders

Analyse and validate data to ensure accuracy and highlight any issues for resolution

Assist in preparing reports and dashboards to support business decisions

Support ad-hoc analysis and special projects based on business needs

Maintain and improve reporting processes and data workflows

Work closely with stakeholders to understand requirements and deliver actionable insights

Identify data gaps, risks, and opportunities for process improvements

Ensure reporting aligns with internal policies and data governance standards

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for an experienced and detail-oriented Business / HR Support Executive to handle end-to-end HR operations and compliance matters. The ideal candidate should have strong knowledge of MOM regulations, CPF/IRAS submissions, with hands-on experience in work pass management.

Key Responsibilities:

HR Operations & Compliance:

• Manage all MOM-related activities including EP, S Pass, and Work Permit applications, renewals, cancellations, and quota management.
• Ensure compliance with MOM employment mandates, including TAFEP and TADM guidelines.
• Maintain accurate employee records in accordance with Singapore employment laws.
• Liaise with MOM, CPF Board, IRAS, and other government agencies as required.
• Stay updated with HR regulations and ensure the organization remains compliant with statutory requirements.

Payroll & Vendor Management:

• Prepare and validate monthly payroll inputs and coordinate with external payroll vendors for accurate and timely salary processing.
• Handle statutory contributions such as CPF, SDL, SHG funds, and IRAS submissions (IR8A, AIS).
• Reconcile payroll discrepancies and ensure accuracy in employee data.
• Manage HR-related vendor relationships (e.g., recruitment agencies, manpower suppliers).

HR Administration & Reporting:

• Maintain and update employee HRIS records.
• Prepare HR reports and analytics as needed.
• Support internal and external HR audits.

Requirements:

• At least 1 – 2 years of hands-on HR experience, preferably in a generalist or HR operations role.
• MOM management (EP, S Pass, WP handling)
• CPF and IRAS submissions
• TAFEP and TADM policy knowledge
• Payroll input management and vendor coordination
• Employee onboarding and exit processes
• Strong understanding of Singapore employment laws and HR compliance.

Nice to Have:

• Exposure to regional HR practices or multinational setups.

ABOUT THE ROLE

We are looking for a skilled and experienced ServiceNow Platform Business Analyst to join our client growing Technology & Digital Operations team. In this role, you will be the critical bridge between business stakeholders and technical delivery teams, ensuring that organisational needs are accurately captured, thoughtfully designed, and effectively implemented on the ServiceNow platform.

You will be expected to operate as a subject matter expert, driving platform adoption, process optimisation, and continuous improvement across the organisation.

CORE RESPONSIBILITIES

▸ Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

▸ Process Mapping & Design: Analyse existing business workflows and re-engineer them for optimisation on the ServiceNow platform, ensuring adherence to best practices.

▸ Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

▸ Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

▸ Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

▸ Workshop Facilitation: Facilitate stakeholder workshops to gather requirements and ensure alignment across cross-functional teams.

▸ Data Analysis: Utilise data analysis techniques to identify trends and inform decision-making.

▸ Cross-Team Collaboration: Engage with multiple teams and contribute to key decisions; provide solutions for your immediate team and across various teams.

QUALIFICATIONS & EXPERIENCE

▸ 4+ years of experience as a Business Analyst, with at least 2 years on ServiceNow-specific projects.

▸ Advanced proficiency in the ServiceNow Platform.

▸ Expertise in ITIL framework and ServiceNow modules including ITSM, HRSD, and CSM.

▸ Strong proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy.

▸ Demonstrated ability to manage and facilitate workshops with diverse stakeholder groups.

▸ Proven experience in Agile methodologies and working within Agile delivery teams.

▸ Excellent written and verbal communication skills.

DESIRED CERTIFICATIONS

▸ ITIL Foundation Certification (or higher)

▸ ServiceNow Certified System Administrator (CSA)

▸ Business Analysis certification (e.g., CBAP, PMI-PBA, or equivalent)

Job Summary

Perform comprehensive financial analysis and reporting to support business planning, budgeting, forecasting, and strategic decision-making across multi-entity operations in Malaysia, Indonesia, and Singapore.

Responsibilities

• Perform financial and variance analysis to track actual performance against budget and provide detailed variance commentary
• Prepare management reports to support business planning, budgeting, project costing, and forecasting activities
• Identify and communicate future risks and opportunities through rolling forecasts to relevant stakeholders
• Conduct P&L analysis by product to inform strategic and commercial decision-making
• Support cash flow planning to ensure effective liquidity management
• Continuously improve accounting processes, strengthen internal controls, and enhance reporting quality and efficiency
• Prepare a full set of management accounts accurately and timely
• Compile annual reports and coordinate the year-end audit process with auditors
• Collect and organize tax-related information for income tax computation and manage GST (Singapore) and SST (Malaysia) submissions in compliance with regulations
• Execute other finance-related and ad-hoc tasks as assigned

Required competencies and certifications

• Degree in Accounting, Finance, or equivalent
• Minimum 3 years of relevant experience in FP&A and finance business partnering
• Expertise in financial modelling, budgeting, forecasting, analytical skills, and project management
• Experience working in a multi-entity environment with regional exposure to Malaysia, Indonesia, and Singapore group accounting
• Proficiency in Advanced Excel and accounting systems

Preferred competencies and qualifications

• Hands-on experience in full set accounts and Singapore GST and Malaysia SST submissions

Other Information

N/A

about the company

A premier global technology consulting firm and digital transformation partner, recognized for delivering high-scale enterprise service management solutions and cloud-native integrations within Singapore’s public and private sectors.

about the job

Take a strategic lead role as a ServiceNow Platform Business Analyst, where you will bridge the gap between complex business requirements and high-performance technical implementation.

• Strategic Analysis: Analyze the organization’s business model and its integration with technology to evaluate current states and define future-ready solutions.

• Requirements & Design: Collaborate with stakeholders to translate business needs into detailed functional specifications, user stories, and acceptance criteria.

• Process Engineering: Lead the mapping and re-engineering of existing workflows for optimization on the ServiceNow platform, ensuring adherence to global best practices.

• Solution Leadership: Act as a subject matter expert and lead cross-functional workshops to ensure alignment between architects, developers, and business owners.

• Platform Evolution: Identify continuous improvement opportunities for existing ServiceNow modules and manage ongoing enhancement requests (BAU).

• Documentation & Governance: Maintain rigorous process documentation and training materials to drive platform adoption and ensure successful technology integration.

skills and experience required

• Experience: Minimum of 4 years of experience as a Business Analyst, with at least 2 years of dedicated experience in ServiceNow-specific projects.

• Technical Mastery: Advanced proficiency in the ServiceNow Platform and expertise in the ITIL framework.

• Domain Knowledge: Hands-on experience with ServiceNow modules, including ITSM, HRSD, or CSM.

• Methodology: Strong proficiency in Agile methodologies, including user story grooming and sprint participation.

• Process Tools: Advanced expertise in Business Process Analysis Tools, Business Process Design, and Requirements Analysis.

• Certifications: Must hold a ServiceNow Certified System Administrator (CSA) or ITIL Certification; Business Analyst-specific certifications are highly preferred.

• Leadership: Proven ability to manage teams, contribute to key architectural decisions, and provide solutions across multiple cross-functional departments.

Please click on the 'apply' button to apply online. For more information, please reach out to CONSULTANT NAME. (EA: 94C3609 / CONSULTANT CEI NUMBER)

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From the deployment of one person to the formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers the opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will research, gather, and synthesize information to support these activities. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions.

Advanced proficiency in ServiceNow Platform is required.

Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.

Facilitate workshops to gather requirements and ensure alignment among stakeholders.

Develop detailed documentation to support process improvements and technology integration.

Utilize data analysis techniques to identify trends and inform decision-making.

Collaborate with cross-functional teams to implement business solutions effectively.

Roles and Responsibilities:

o Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

o Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.

o Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

o Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

o Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

o Experience:

Typically 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.

o Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).

o Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.

o Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies

Only shortlisted applicants will be contacted. By submitting your application, you acknowledge and agree that your personal data will be collected, used, and retained in accordance with our Privacy Policy. This information will be used solely for recruitment and employment purposes.

Job Briefs:

As a business analyst, you will be joining a team of engineers and developers who are passionate aboutnew IT systems, software development and working with the Business units toroll out new products, offerings and improvements in customer experience.

Responsibilities

• Work closely with business units /product / functional team to understand new business needs
• Translate business requirements into technical requirements that encompass the end-to-end IT ecosystem
• Produce design impact analysis documentation that highlight changes in all impacted systems, and any potential changes on interface level
• Validate detailed design documents from engineers and developers, and oversee the implementation of the required changes from build, test to deployment
• Work with architect in building the solution roadmap and major changes to the stack
• Perform internal QA before releasing features to end-user for UAT
• Senior candidates may be asked to manage a team of junior business analysts and quality assurance engineers.

Requirements

• BSc/BA in Computer Science, Engineering or a related field
• Hands-on experience with software development and design documentation (such as sequence diagram, UML, ERD)
• Solid domain knowledge on BSS applications - which include portals, CRM, Billing, Order management with deep domain knowledge in portal/CRM. Additional knowledge in resource management and provisioning will be an added advantage.
• Familiarity with system integration via service bus or API management platform to external systems such as Billing, ERP, Payment Gateway and Enterprise Warehouse and Analytics
• Familiarity with Agile development methodologies
• Ability to articulate technical detail sto different group of people within the organization
• Familiar with standard frameworks such as TOGAF, TMF SID, eTOM and TAM
• Knowledge in fixed service provider products (MetroE, L2/L3 , Internet services, Managed Network/Security) and PaaS productization will be an added advantage

Job Description:

• As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems.
• This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution.
• You will research, gather, and synthesize information to support these activities.
• You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions.
• Engaging with multiple teams and contributing to key decisions will be essential, as will providing solutions to problems for your immediate team and across various teams.

Core Roles and Responsibilities:

• Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.
• Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.
• Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.
• Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.
• Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).
• Experience: Typically 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.
• Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).
• Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.
• Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies.

Requirements:

• Advanced proficiency in ServiceNow Platform is required.
• Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.
• Facilitate workshops to gather requirements and ensure alignment among stakeholders.
• Develop detailed documentation to support process improvements and technology integration.
• Utilize data analysis techniques to identify trends and inform decision-making.
• Collaborate with cross-functional teams to implement business solutions effectively.
• Continuously seek opportunities for process optimization and innovation.
• Minimum 5 Years of experience.

Job Summary

We are looking for a discovery-driven Business Analyst to support digital initiatives within aviation domain. This role involves driving the end-to-end requirements journey, from shaping ambiguous business problems into clear, structured solutions—requiring strong critical thinking, storytelling, and stakeholder communication skills to drive alignment across business and technical teams.

Mandatory Skill-set

• Bachelor’s Degree in IT, Computer Science, Engineering, or related field;
• Must have 2–5 years of experience as a Business Analyst or similar role;
• Must have strong experience in requirements gathering, analysis, and documentation (BRD, user stories, use cases);
• At least 1 year of experience in SIT/UAT and defect management;
• Hands-on experience with Agile (Scrum/Kanban) and tools such as JIRA or Confluence;
• Strong analytical thinking with the ability to structure ambiguous problems into clear solutions;
• Excellent communication and storytelling skills to engage and influence stakeholders.

Desired Skill-set

• Experience with Design Thinking and user-centric solutioning;
• Familiarity with UX/UI collaboration tools (e.g., Figma, Miro);
• Exposure to performance or non-functional requirement testing;
• Relevant BA certifications (CBAP, PMI-PBA, IIBA-AAC) are a plus;
• Experience in aviation or enterprise platforms is advantageous.

Responsibilities

• Gather, analyse, and translate business needs into clear functional and technical requirements;
• Structure vague problem statements into defined scope, solution approaches, and roadmaps;
• Develop BRDs, user stories, acceptance criteria, and process flows;
• Facilitate workshops and discussions to align stakeholders and drive decision-making;
• Apply Design Thinking to drive user-centric solutioning and validation;
• Collaborate with UX, developers, and architects to ensure solution feasibility and alignment;
• Define and support SIT/UAT, ensuring solutions meet business and user expectations;
• Act as the key bridge between business and tech teams, managing priorities and expectations;
• Participate in Agile ceremonies and support backlog refinement and delivery.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License No. 07C5639

IT Business Analyst (Workday) | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: Up to $9,000 + AWS

We are seeking a talented and experienced Business Analyst with a focus on Workday solutions to join our dynamic team. With a strong emphasis on innovation and delivering cutting-edge HR and enterprise technology solutions, we are committed to creating an inclusive and diverse workplace where everyone can thrive.

Responsibilities:

• Collaborate with business stakeholders to understand HR and enterprise needs, translating them into Workday-enabled solutions using human-centric approaches such as service journeys and business case development.
• Apply Design Thinking / Service Design methodologies to identify current state gaps and design future state processes leveraging Workday capabilities.
• Work closely with technical teams to develop user stories, functional/technical specifications, and acceptance criteria, particularly for Workday integrations (e.g., EIB, PECI, Workday Studio, RaaS).
• Evaluate and recommend appropriate Workday integration approaches and solutions, ensuring alignment with enterprise architecture, cloud strategies, and system modernization initiatives.
• Analyse integration patterns, data flows, and dependencies between Workday and downstream systems to ensure reliable and scalable solutions.
• Support and participate in Agile practices and ceremonies, and determine suitable delivery methodologies (Agile/Waterfall) based on project context.
• Collaborate with developers on integration design, including error handling, logging, security, and performance considerations.
• Facilitate communication between functional and technical teams, ensuring clear understanding of integration designs, risks, and dependencies.

Requirements:

• Minimum 5 years of experience in IT business analysis, with exposure to Workday implementations or integrations.
• Hands-on experience or strong familiarity with Workday integration tools such as EIB, PECI, Workday Studio, WECI, and RaaS.
• Experience participating in at least one full software or Workday implementation lifecycle, preferably using Agile methodology.
• Strong understanding of HCM processes and data mapping between Workday and external systems.
• Familiarity with Workday security concepts, reporting (RaaS), and integration governance is an advantage.
• Strong analytical, conceptualisation, and problem-solving skills, with the ability to troubleshoot integration issues and propose effective solutions.
• Excellent communication skills with the ability to bridge technical and non-technical stakeholders.
• A driven and motivated individual with the ability to learn and apply new concepts effectively.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

        Job Description

·      We are seeking an experienced ServiceNow Platform Business Analyst to bridge business needs with technical solutions.

·       The role involves analyzing business processes, gathering requirements, and designing optimized workflows on the ServiceNow platform. 

·      The ideal candidate will possess strong domain expertise in ITIL frameworks and ServiceNow modules, combined with excellent stakeholder management and analytical capabilities. 

Key Responsibilities

·       1. Requirements Gathering & Analysis Collaborate with business stakeholders to understand and document requirements. Translate business needs into functional specifications, user stories, and acceptance criteria. Conduct workshops and stakeholder interviews to ensure alignment and clarity. 

·      2. Process Mapping & Design Analyze current business processes and identify improvement opportunities. Design optimized workflows aligned with ServiceNow best practices. Develop process maps (AS-IS and TO-BE) to support transformation initiatives. 

·      3. Solution Definition Partner with architects and developers to design scalable and efficient ServiceNow solutions. Act as a liaison between business users and technical teams. Ensure solutions align with enterprise architecture and business strategy. 

·      4. Documentation & Training Create and maintain comprehensive documentation including: Business requirements documents (BRD) Functional specifications User guides and training materials Conduct training sessions and workshops to drive adoption of ServiceNow solutions. 

·      5. Platform Support & Enhancement (BAU) Manage enhancement requests and continuous improvement initiatives. Identify gaps in existing ServiceNow implementations and recommend solutions. Support ongoing platform optimization and governance. 

·      6. Stakeholder & Team Collaboration Engage with cross-functional teams to deliver business solutions. Contribute to key decision-making processes. Provide guidance and mentorship within the team where required. 

·      7. Data Analysis & Continuous Improvement Utilize data analysis techniques to identify trends and inefficiencies. Recommend data-driven improvements to processes and systems. Promote innovation and continuous optimization. 

Required Qualifications & Experience Experience 

·      Minimum 4+ years as a Business Analyst At least 2+ years of hands-on experience with ServiceNow projects 

·      Domain Knowledge: Strong understanding of ITIL framework Experience with ServiceNow modules: ITSM (IT Service Management) HRSD (HR Service Delivery) CSM (Customer Service Management) 

·      Certifications (Preferred/Required): ITIL Certification ServiceNow Certified System Administrator (CSA) Business Analysis certifications (e.g., CBAP, CCBA)

Job Brief

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities & Duties

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition. 
• Support data gathering and report generation requirements to support various reporting requirements for each project.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform transactional task and provide assistance in resolving employee center tickets.

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

What's the Role

We are seeking a dynamic and innovative Senior Business Analyst, based in Singapore, to drive process improvement, data transformation and AI adoption initiatives, and support daily finance operations within Global Operations (GOPS). The ideal candidate is highly energetic, detailed and hands on. This position requires a solution-oriented candidate with a combination of business acumen, knowledge of financial best practices, and an analytical mindset. The candidate must have the ability to draw key findings from a large data set and provide data driven solutions that are organized and simple to understand. The candidate must have the ability to work well with diverse stakeholder groups across the globe to solve business problems; good communication skills are a must. This is an individual contributor role and reports into Director, Business Control. He/she expects to work very closely with GOPS Finance Business Partners and various other stakeholders in GOPS organization, Finance Shared Service team and other Business Units/Service Units. 

Accountabilities include but are not limited to:

• Act as a backfill for quarterly and yearly standard cost review/update and perform ad-hoc standard cost revision and cost roll requests. 
• Responsible for the actual cost calculation of systems / products and analysis of the variance between the pre and post calculations.
• Responsible for monthly forecast of systems / products and review with Business Unit(s).
• Support month-end activities and prepare journal entries.
• Develop and maintain “expert-level” knowledge around various business processes and operational and financial data.
• Identify opportunities for process improvement and automation within process areas to drive scale and efficiency.
• Drive the adoption of AI tools and technologies to automate routine tasks, enhance financial planning, forecasting, and analysis processes.
• Lead, support or manage ad-hoc global finance projects and key workstreams that may arise in line with business requirements, as needed from a finance perspective. 

What Will Make You Successful?

• University graduate and above in Finance, Accounting, Data Science or a related field.
• Minimum 5-8 years of costing and analysis experience preferred from manufacturing background.
• Familiar with product costing in a manufacturing environment / process.
• Strong analytical and problem-solving abilities, with a keen eye for detail and a passion for leveraging data to drive business outcomes.
• Proven experience of working in a hands-on role and in a changing environment.
• Proficiency in financial modeling, data visualization tools (e.g., Power BI), financial planning tools (e.g. Anaplan, TM1 and etc) and AI technologies (e.g., machine learning, predictive analytics).
• Possess some data programming skills for data extraction like SQL, Python and etc.
• Strong influencing skills that deliver collaborative outcomes.
• Experience in system implementation / planning tools / process improvement.
• Organized and methodical; Possess project management skill.
• Excellent knowledge of corporate finance and accounting principles.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.