Job Overview

We are seeking a detail-oriented Business Analyst with experience in the insurance domain to bridge the gap between business and IT. You will play a key role in gathering requirements, improving processes, and ensuring successful delivery of IT solutions aligned with business goals and compliance standards.

Key Responsibilities

• Review product and functional specifications to identify system gaps and recommend process improvements
• Act as a liaison between business users and IT teams to gather, analyze, and document requirements
• Organize and facilitate meetings, workshops, and discussions with stakeholders to understand business needs
• Prepare Business Requirement Documents (BRD) and ensure proper walkthrough, review, and sign-off
• Assess feasibility, risks, and benefits of proposed IT solutions and ensure alignment with business objectives
• Ensure all changes comply with risk, governance, and regulatory standards
• Define test scope, create test plans, and support User Acceptance Testing (UAT)
• Document test results and ensure proper issue tracking and resolution
• Develop user guides and conduct training sessions for end users on new systems or enhancements
• Collaborate with cross-functional teams to ensure smooth project delivery

Required Qualifications

• Bachelor’s degree in Information Technology, Business Information Systems, or related field
• 2–5 years of experience in business analysis and UAT, preferably in the insurance domain
• Strong understanding of insurance operations and business processes (preferred)
• Proven experience in requirement gathering, documentation, and stakeholder management
• Experience in planning and executing UAT cycles

EA License Number: 23C2060 Registration ID is R22109715

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

6months Contract Business Analyst with JIRA Expertise

The Job:

User Requirements Gathering:

• Collaborate with users across 10 international locations to gather, analyse, and standardize user requirements for the enhancements needed core banking system.
• Ensure consistency and alignment of requirements with global banking standards and local regulatory needs
• Document current (as-is) business processes to identify inefficiencies and improvement opportunities

• Develop future (to-be) processes that align with the new core banking system, with a focus on long-term benefits to bank operations and core banking functionalities

• Review and provide detailed feedback on FSDs to ensure they accurately reflect standardized user requirements and business objectives
• Test Coordination and JIRA Management
• Coordinate testing activities including the development and execution of test scripts based on user requirements and FSD
• Manage JIRA tickets related to test cases, defects, and enhancements—track statuses such as blocked, in progress, and resolved until closure
• Facilitate defect triage meetings, prioritizing issues and coordinating with IT and business teams for timely resolution
• Monitor and report on testing progress and defect resolution status through JIRA dashboards and reports
• Assist in raising and documenting change requests, ensuring alignment with business goals and impact assessments
• Collaborate with stakeholders to evaluate change requests and support approval workflows
• Support planning and execution of post-production activities, including issue resolution and user support
• Act as a bridge between business users and IT counterparts to ensure efficient delivery and resolution of production issues
• Provide insights and recommendations to IT teams based on business impact and long-term process improvements

Qualifications:

• Bachelor’s degree in Information Technology, Business Analysis, or a related field.
• Minimum 3-5 years of experience as a Business Analyst or similar role, preferably in banking or financial services

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Job Description

• Industry/ Organization Type: IT
• Position Title: Business Analyst
• Working Location: Jurong East (5 mins walk from Jurong East MRT)
• Working Hours: 5 days (Mon to Thurs: 8:30am to 6:00pm, Fri: 8:30am to 5:30pm)
• Salary Package: Basic + Completion Bonus
• Duration: 12 months contract

Key Responsibilities

• Deliver insights that drive product results.
• Research the market to define problems and size opportunities.
• Review current solutions to find gaps and synergy opportunities.
• Interview users and turn findings into clear problem statements.
• Set success metrics and build dashboards to track them.
• Analyze performance after launch and recommend improvements.
• Assess change requests for impact, effort, and resource needs.
• Handle ad-hoc tasks and special projects as assigned.

APPLY NOW!!!

• Bachelor’s Degree or Diploma in Business, Information Technology, Engineering, or a related discipline.
• Minimum 5 years of Business Analyst experience, including delivery in Agile environments.
• PMP certification preferred or demonstrated hands-on project management experience.
• Proven experience across both system development and application maintenance, including UAT and QA activities.
• Experience working with outsourced vendors, including tracking, monitoring, and managing delivery milestones and deliverables.
• Proficient in requirements management and documentation tools such as JIRA and Confluence.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81987 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Lead end‑to‑end HRIS analysis, solution design, and implementation
• Drive HRIS integrations with payroll, benefits, finance, and compliance systems
• Ensure data integrity, security, and regulatory compliance (e.g., SOX, GDPR)
• Manage UAT cycles, stakeholder workshops, functional documentation, and reporting
• Collaborate with Regional HR COEs, IT teams, and third‑party vendors

Mandatory Skills& Experience

• 8+ years of HRIS experience
• Minimum 3 years in Banking / Financial Services
• Strong experience with Workday, SAP SuccessFactors, or Oracle HCM
• Proven HRIS integration and system enhancement experience
• Excellent stakeholder management and analytical skills
• In-depth knowledge of leading HRIS platforms (e.g., Workday, Oracle HCM, SAP SuccessFactors) and their application in the financial sector.
• Demonstrated success managing complex HRIS projects, system integrations, and process improvements.

Qualifications:

•Bachelor’s degree in Human Resources, Information Systems, Business Administration, or related field; advanced degree preferred

The Role

● Primarily conduct analysis and reviews of individual applications to validate Lumi’s automated decisioning process.

● Prepare and generate regular reports and develop clear and concise presentations to communicate insights and findings to stakeholders effectively.

● Analyse data, identifying trends, patterns and potential areas of concern. Provide valuable recommendations to enhance our risk management and automation strategies.

● Participate in initiatives to enhance our streamlined credit risk decisioning process, contributing to increased efficiency and accuracy in our credit risk function.

● Support various credit risk projects, including the enhancement of credit risk systems and automated decisioning processes.

What a Business Operation Analyst does at HP:

• Drive Material Assurance of Supply (AOS) analytics and risk mitigation to prevent factory disruptions and customer impact.

• Support NPI, product transitions, and EOL activities by identifying and mitigating material and supply risks.

• Enable supply chain resiliency initiatives through data‑driven insights on sourcing strategies, buffers, and risk diversification.

• Own Pumori data governance, ensuring data accuracy, consistency, and integrity across the material lifecycle.

• Analyze and support execution of material buffer strategies to balance supply protection and inventory exposure.

• Lead analytical support for Last Time Buy (LTB) planning and execution to ensure continuity of supply.

• Produce operational reports and dashboards, translating supply‑demand trends into actionable insights for leadership.

• Collaborate cross‑functionally with Planning, Factory Ops, Procurement, Engineering, and Finance to improve end‑to‑end processes.

• Support operational governance, reviews, and war rooms through structured analysis and clear communication.

Individuals who do well in this role at HP, usually possess:

• Education and Experience Required:

• First level university degree or equivalent experience

• Typically 2-4 years of experience in a supply chain function.

• Knowledge and Skills:

• Demonstrated understanding of supply chain processes (plan, source, make deliver).

• Strong analytical and data modeling skills.

• Strong interpersonal skills.

• Developed Microsoft Office skills (Excel, PowerPoint, etc.) and other analytical aids to help manage the operation.

• Developing Project Management Skills.

• Demonstrated business acumen and technical knowledge within area of responsibility.

• Proficient understanding of HP's overall supply chain strategy.

• Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

  HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

   

  Disclaimer
  • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Maltem Asia is seeking a Business Analyst for a Wealth Management Client based in Singapore.

Support ISPVM Investment Execution project

Summary:

Require a detail-oriented, analytical and experienced Business Analyst.

The ideal candidate will be responsible for analyzing business processes, identifying areas for improvement, and developing solutions to enhance operational efficiency. This role requires strong analytical skills, excellent communication abilities, and a thorough understanding of business operations.

Key Responsibilities:

- Requirements Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring a clear understanding of project goals and objectives.

- Process Analysis: Analyze existing business processes to identify inefficiencies and areas for improvement. Develop process maps and workflow diagrams to illustrate current and future states.

- Solution Development: Work with cross-functional teams to develop and implement solutions that address business needs and improve operational efficiency.

- Data Analysis: Conduct data analysis to support decision-making and provide insights into business performance. Develop reports and dashboards to communicate findings.

- Project Management: Assist in the planning and execution of projects, ensuring they are completed on time and within budget. Monitor project progress and provide regular updates to stakeholders.

- Documentation: Create and maintain comprehensive documentation, including business requirements, process maps, and project plans. Ensure all documentation is accurate and up-to-date.

- Stakeholder Communication: Facilitate communication between stakeholders, ensuring all parties are informed and aligned on project goals and progress.

• - Training and Support: Provide training and support to end-users, ensuring they understand new processes and systems. Develop training materials and conduct training sessions as needed.

Must have:

• Possess a degree in Computer Science, Engineering, or relevant technical discipline.
• At least 5 years of relevant experience in business analysis, solutioning, and process re-engineering.
• Ability to engage with business to understand business needs and translating them into technical and business solutions.
• Experience in usability testing and stakeholder management.
• Proficiency in technical and user documentation.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Possess strong learning agility, self-driven, pro-active, and great sense of purpose to relook on existing data usage.
• Comfortable in attaining new skills through use of new technology tools and systems.
• Good team player, with strong analytical skills and enjoy complex problem-solving.
• Knowledge of best practices for data quality and operational excellence.
• Excellent communication and interpersonal skills, with the ability to build relationships and work effectively with diverse stakeholders.

Business Analyst - 1 Year Contract (Renewable) - Singapore

We are seeking candidates with a minimum of 4 years hands-on experience in IT Business Analyst, be part of our new initiative as we embark on a major enhancement project and we are also integrating Gen AI into our ecosystem by 2027.

What's in it for you:

• Advanced technologies and Enterprise level projects
• Excellent Career Progression Opportunities awaits
• Built-from-Scratch environment
• In-house applications

Day-to-Day Responsibilities:

• Requirement Gathering: Work closely with stakeholders to gather and document business requirements for new features and enhancements.
• Analysis and Documentation: Analyze business processes and workflows, creating user stories, use cases, and functional specifications.
• Project Planning: Assist in defining project scope, objectives, and deliverables, supporting project management activities.
• Communication: Act as a liaison between business stakeholders and the development team, ensuring clear understanding of requirements and priorities.
• Solution Design: Collaborate with the development team to design solutions that meet business needs and technical capabilities.
• Testing and Validation: Participate in testing activities and facilitate user acceptance testing (UAT) to ensure solutions meet requirements.
• Continuous Improvement: Identify opportunities for process improvements and recommend solutions to enhance efficiency and business operations.

Requirements:

• At least 4 years of working experience as a Business Analyst in software development
• Bachelor Degree in Computer Science, Engineering, Information Systems or related disciplines.
• Strong analytical, problem-solving skills and attention to detail
• Familiar with SQL and writing SQL queries
• Experience in running agile projects is preferred.

Role: Functional Business Analyst
Duration: 12 Months (renewable)
Location: Singapore

Responsibilities:

Primary role is to manage small changes (CRs) following the Quarterly Release (QR) framework and budget for finance and data domains.

• Serve as single point of contact for all of business needs and manage all stakeholders (including various technical delivery teams) required for change requests
• Liaise with business users and formalize/capture requirements and upload in eRequest system
• Provide initial L0 estimates to Business User
• Liaise with system analyst to get efforts for change request
• Consolidate initial prioritised list of CRs from the Business User and update in eRequest system for Impact Analysis assessment
• Review Impact Analyst cost quotation with Business user for final prioritisation
• Formalize budget for business segments and work with QR Management Team for Tech allocation
• Prepare billing to business segment for CR done.
• Secondary role is to support departmental administrative activities such as onboarding/offboarding of resources, coordinate key meetings with various stakeholder for department head, prepare meeting deck, project dashboard, training arrangement.

Requirements:

• Bachelor’s degree in computer science or finance or engineering or data science.

• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Energetic, organized and analytical with an aptitude for details and able to work under pressure and independently.

• Previous experience in system analysis and PMO work preferred

Key Domain/ Technical Skills:

• Expert skills in MS excel, Excel Macros, MS power point, SharePoint.

• Experience in Software Development Cycle and JIRA

User Requirements Gathering:

• Collaborate with users across 10 international locations to gather, analyse, and standardize user requirements for the enhancements needed core banking system.

• Ensure consistency and alignment of requirements with global banking standards and local regulatory needs.

Business Impact Analysis (BIA):

• Document current (as-is) business processes to identify inefficiencies and improvement opportunities.

• Develop future (to-be) processes that align with the new core banking system, with a focus on long-term benefits to bank operations and core banking functionalities.

Functional Specification Document (FSD) Review:

• Review and provide detailed feedback on FSDs to ensure they accurately reflect standardized user requirements and business objectives.

Test Coordination and JIRA Management:

• Coordinate testing activities including the development and execution of test scripts based on user requirements and FSD.

• Manage JIRA tickets related to test cases, defects, and enhancements—track statuses such as blocked, in progress, and resolved until closure.

• Facilitate defect triage meetings, prioritizing issues and coordinating with IT and business teams for timely resolution.

• Monitor and report on testing progress and defect resolution status through JIRA dashboards and reports.

Change Request Assistance:

• Assist in raising and documenting change requests, ensuring alignment with business goals and impact assessments.

• Collaborate with stakeholders to evaluate change requests and support approval workflows.

Post-Production Rollout Support:

• Support planning and execution of post-production activities, including issue resolution and user support.

Stakeholder Liaison:

• Act as a bridge between business users and IT counterparts to ensure efficient delivery and resolution of production issues.

• Provide insights and recommendations to IT teams based on business impact and long-term process improvements.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

We are seeking a Business Support Executive to provide comprehensive support to senior management, with a strong focus on budget reporting, management updates, and business operations support. This role goes beyond traditional administrative work — you will be actively involved in preparing business reports, coordinating management updates, and ensuring smooth communication across teams.

• Prepare budget reports, tracking expenses, and compiling updates for management.
• Coordinate executive meetings, including agendas, materials, logistics, and follow-ups.
• Manage schedules, correspondence, and preparing briefing decks for senior management.
• Maintain documentation and reporting systems to ensure smooth business operations.

Requirements:

• Diploma or degree in Business Administration or equivalent.
• Proven experience in business/management support in the Construction/Engineering sector.
• Strong skills in MS Excel and PowerPoint, with hands-on experience preparing reports and presentations.
• Excellent communication, organizational skills, and ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Prefer: Singaporean and previous CAT clearance

Project Start Date: July/Aug 2026

Looking for a season project manager to handle the entire life cycle of a project

The personnel shall be responsible to:

a. Provide project management services

b.                 Coordinate with all relevant parties (internal and execution) for smooth project execution

c. Participate and conduct reviews, surveys, integration and acceptance testing as the Organization's representative.

d.                 Arrange and manage meetings between the all parties (including sub-contractors )

e. Monitor and resolve project and integration issues

f. Establish necessary Non-Disclosure Agreements with third-party

g.                 Maintain independence by not becoming a sub-contractor to any other parties

h.                 Pursue the rectification of inadequacies whenever it appears

i.  Review and process the personnel security clearances for sub-contractor and related vendors.

Document Management& Review

The personnel shall be responsible to:

a. Consolidate and verify project documentation, including, but not limited to:

•          Certificate of completion

•          Requirements trace ability matrix

•          Review documents

•          Interface design documents

•          Safety reports

•          Installation control documents

•          Progress/status reports

•          Action item register

•          Acceptance test plans

•          Acceptance test procedures

•          Acceptance test reports

b.                 Submit verified documents to relevant parties for endorsement

c. Review and test eLearning and training content (if any)

Installation, Check-out, Integration and Testing Oversight

The personnel shall be responsible to:

a. Oversee and coordinate Installation, Check-out,

Integration and Testing (ICIT) works

b.                 Oversee logistics arrangements and equipment setup at

Organization premises

c. Oversee and ensure proper disposal of materials, including hazardous waste management

d.                 Oversee and support system integration testing and reviews

Training Coordination

The personnel shall be responsible to:

a.   Coordinate the logistics of the training courses provided by the

organization

b.  Review and manage the training content and processes, for example:

•          Scope of training

•          Quality of training materials and equipment

•          Quality of instruction

•          Topics requiring review or additional coverage

Logistics & Maintenance Support

The personnel shall be responsible to:

a.   Assist to draft and update system management reports:

•          Integrated Logistics Support(ILS) report where applicable

•          Post-acceptance operationalization and handover plans

•          Logistics Support Management Plan (LSMP) where applicable

b.  Assess and recommend:

•          Supply Support items, if any

c.   Ensure proper delivery of:

•          Documentations

•          Training materials

d.  Ensure proper maintenance plan to support the

System throughout the operational life span

e.   Review Maintenance Plan

f.    Review Maintenance Engineering Analysis and Level of Repair Analysis (where applicable)

Post-Implementation Support

The personnel shall be responsible to:

a.   Manage maintenance works, which commence upon

completion of On-Site Acceptance Test (OSAT)

b.  Handle defect rectification and warranty issues

c.   Act as Organization's representative in resolving inadequacies

Governance and Cybersecurity Management 

The personnel shall conduct internal audits (e.g. vulnerability, basic security) at the following frequency (where applicable):  

                       a. Internal audits: Once every year and continuous audit

remediations till closure of findings

The personnel shall also ensure comply to the Organization's policy, including but not limited to: 

a. Producing vulnerability management compliance reports and patch reports

b.                 Filing documents for audit purposes

c. Conducting logs review

d.                 Performing Vulnerability/Compliance Assessments

e. Respond to Request for Information (RFI)/ Polls from the

relevant staff organization

f. Perform reviews of privileged and non-privileged accounts

g.                 Manage waivers (CybersecurityAct, Circulars etc.) as required

h.                 Manage security notifications

System & Ops Support Management

The personnel shall be responsible to:

a. Manage contracts 

b.                 Monitor system health

c. Conduct security monitoring and tracking

d.                 Provide sites support

e. Manage patching

f. Review and implement Service Requests/Change Requests

(SR/CR)

g.                 Support procurement activities

h.                 Support power servicing operations

i.  Provide ops support for special events and exercises

j.  Manage obsolescence

Project Management

The personnel shall be responsible to:

a. Manage Technical Refresh activities

b.                 Handle ad-hoc hardware and software replacements

c. Manage and implement security enhancements and integrations

d.                 Manage services and    infrastructure         migrations   (where

applicable)

e. Oversee system decommissioning

Personnel Security Clearance and Supply Support Management

The personnel shall support the submission of security clearances for related vendors.

The personnel shall assess and review the supply support items provided (if any) regularly.

Modification &Configuration Management 

The personnel shall conduct annual reviews of operation and maintenance manuals. 

Engineering Support Management 

The personnel shall provide technical advice and recommendations as required. 

Budget Management 

The personnel shall be responsible to perform invoice verification, budget monitoring, and forecasting. 

The personnel shall undertake any additional project responsibilities or tasks as directed by the organization.

The personnel shall ensure that all deliverables as defined by the Organization based on the Scope of Work and furnish all necessary documentation as part of the deliverables. 

The personnel shall observe normal working hours from 0830 hrs to 1800 hrs, Mondays to Fridays, excluding weekends and Public Holidays.

The personnel shall be recallable for contingencies and other scheduled events outside of working hours, subject to reasonable compensations in terms of time off-in-lieu.  

Raffles Place

9am to 6pm (Mondays to Fridays)

Responsibilities

User Requirements Gathering:

• Collaborate with users across 10 international locations to gather, analyse, and standardize user requirements for the enhancements needed core banking system.
• Ensure consistency and alignment of requirements with global banking standards and local regulatory needs.

Business Impact Analysis (BIA):

• Document current (as-is) business processes to identify inefficiencies and improvement opportunities.
• Develop future (to-be) processes that align with the new core banking system, with a focus on long-term benefits to bank operations and core banking functionalities.

Functional Specification Document (FSD) Review:

• Review and provide detailed feedback on FSDs to ensure they accurately reflect standardized user requirements and business objectives.

Test Coordination and JIRA Management:

• Coordinate testing activities including the development and execution of test scripts based on user requirements and FSD.
• Manage JIRA tickets related to test cases, defects, and enhancements—track statuses such as blocked, in progress, and resolved until closure.
• Facilitate defect triage meetings, prioritizing issues and coordinating with IT and business teams for timely resolution.
• Monitor and report on testing progress and defect resolution status through JIRA dashboards and reports.

Change Request Assistance:

• Assist in raising and documenting change requests, ensuring alignment with business goals and impact assessments.
• Collaborate with stakeholders to evaluate change requests and support approval workflows.

Post-Production Rollout Support:

• Support planning and execution of post-production activities, including issue resolution and user support.

Stakeholder Liaison:

• Act as a bridge between business users and IT counterparts to ensure efficient delivery and resolution of production issues.
• Provide insights and recommendations to IT teams based on business impact and long-term process improvements.

Requirements

• Bachelor’s Degree in Information Technology, Business Analysis, or a related field.

• Minimum 3-5 years of experience as a Business Analyst or similar role, preferably in banking or financial services.
• Proven experience in requirements gathering, process standardization across multiple regions, UAT coordination, and system implementation.
• Hands-on experience managing JIRA tickets, test case management, and defect triage.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Role Overview

As a Data and Systems Business Analyst (Service Transformation & Planning), you will play a crucial role in overseeing and coordinating various aspects of data and technology initiatives within the business domain to support service delivery transformation.

Key Responsibilities

Data Governance & Data Sharing
• Support cross-organisation data sharing initiatives by defining clear data exchange processes, governance mechanisms, and technical standards in compliance with data privacy and regulatory requirements.
• Drive adoption, usage, and alignment of data systems to enable integration across systems and partner entities.
• Support the design and deployment of interoperable digital and data architectures that enable seamless and citizen-centric service delivery.

Shaping Service Experience through Insights & Requirements
• Lead engagement with stakeholders to capture strategic requirements and feedback that shape future digital and data service delivery systems.
• Design and conduct user research, including surveys and focus group discussions, to better understand user needs.
• Translate operational needs and user behaviours into actionable system requirements and feature roadmaps.
• Elevate operational insights into long-term planning to anticipate demand and design future-ready solutions.

Programme Leadership & Governance
• Oversee and steer multiple project workstreams to achieve service transformation outcomes.
• Establish governance mechanisms and monitor programme health across delivery milestones.
• Anticipate risks and implement mitigation strategies to ensure alignment with organisational digital and service strategies.
• Provide oversight of project reporting, executive briefings, and progress updates for senior leadership and decision-makers.

Cross-Functional Collaboration & Strategic Partnerships
• Build and sustain strong partnerships with internal teams and stakeholders to co-create technology-enabled solutions that balance user experience, innovation, and operational efficiency.
• Act as a strategic integrator, aligning diverse priorities and fostering cohesive service delivery across teams.

Risk, Foresight & Continuous Improvement
• Develop clear, concise, and compelling reports, dashboards, and presentations for senior management.
• Ensure project learnings are captured and translated into insights to support continuous improvement and strategic planning.

Reporting & Documentation
• Prepare clear and concise reports, dashboards, and presentations for senior management.
• Ensure all key project information is accurately documented and easily accessible.

Requirements

Work Experience, Competencies & Personal Traits
We are looking for motivated individuals who are self-starters in a fast-paced environment and enjoy solving complex system challenges. You should be comfortable navigating ambiguity, driving large-scale change, and applying experimentation and prototyping to deliver innovative solutions.

Key Competencies

Working Effectively with Stakeholders
• Able to work closely with senior management and cross-functional teams to drive service transformation initiatives.
• Influence stakeholders towards a shared vision of seamless service delivery.

Thinking Clearly and Making Sound Judgements
• Strong analytical and critical thinking abilities.
• Able to work with ambiguity and synthesise information to propose and implement effective solutions.

Creative Thinking and Problem Solving
• Apply design methodologies to uncover insights and address service challenges.
• Demonstrate creativity in solving complex problems.

Technical and Data Acumen
• Strong understanding of data systems, governance frameworks, and integration processes.

Additional Requirements

• Experience in project management and Agile/Scrum methodologies will be advantageous.
• Experience with data infrastructure or technology projects is preferred.

Work Experience

Minimum 5 years of experience in at least two of the following areas:
• Data Governance and Management
• Service Design and Experience Management
• Service Strategy, Policy, and Planning
• Service Operations and Management
• Digital Transformation
• Product Management
• Project Management

Personal Traits

• Excellent communication, presentation, and stakeholder management skills.
• Ability to bridge strategic thinking with practical implementation.
• Ability to articulate complex technical concepts to non-technical audiences.

This role sits at the centre of our Business Line operations, providing critical support across reporting, governance, and strategic planning. Working closely with the RBLL, Growth Director, and Sector leadership, you will manage global and local reporting requirements, coordinate key governance forums (QBRs, MBRs), and track progress against growth and operational objectives. You will also play an important role in shaping Business Line communications, coordinating town halls, and partnering with the BL Executive Assistant to ensure consistent and high-quality execution across the team.

How you’ll make a difference

• Prepare accurate and timely global and local business line reports, compile and analyse performance data, and maintain a centralised repository for documents, registers, and reporting tools (e.g., App Matrix, SOFT Reports, Salesforce, Workbench).
• Manage inputs and logistics for QBRs, MBRs, and governance meetings; drive and attend key business line meetings and ensure timely follow-up on actions and decisions.
• In conjunction with the SPM, support client, market, and pursuit reporting; track progress against growth, market, and operational objectives; and assist in the delivery of strategic initiatives and business plans.
• Work closely with the RBLL, Growth Director, and Sector leadership to deliver high-quality reporting and strategic initiatives; collaborate with ANZ Strategy & Growth, Finance, P&C, and other enabling functions to streamline data flows.
• Draft and edit business line communications including LinkedIn content, plan and execute Business Line town halls, and provide day-to-day administrative support in partnership with the BL Executive Assistant and Administrative Assistant.