Total 76 Manager operations engineer job vacancies in Business Management / Project / Planning category in The Philippines

Job Summary

Key Responsibilities

• Develop and execute sales strategies to acquire new clients through multiple channels and grow revenue for our commercial system software and workforce solutions.
• Lead client discovery sessions to understand business needs, operational challenges, and workforce requirements.
• Effectively communicate the company’s value proposition through proposals, presentations, product demos, and negotiations.
• Manage and respond to tenders, RFQs, and RFPs, providing commercial and technical input throughout the bid process.
• Monitor competitors, industry trends, and customer needs to refine sales strategies and solution offerings.
• Prepare regular reports on sales performance, pipeline, forecasts, and market insights.
• Gather and document technical and business requirements, working closely with theproduct and development teams to design cost-effective solutions.
• Drive the design and execution of Proof-of-Concept (POC) demonstrations to showcase solution value.
• Provide input on solution architecture, implementation approach, and best practices.
• Plan and execute system testing and UAT to obtain customer sign-off on technical requirements.
• Provide user experience and business insights to guide ongoing productenhancements.
• Guide new clients and platform members through registration, system onboarding, job requirements, payment processes, and benefits administration.
• Conduct interviews and assessments of prospective applicants, covering job responsibilities, grooming standards, salary, and benefits.
• Develop and maintain strong relationships with existing clients to ensure satisfaction, retention, and repeat business.
• Act as a key point of contact post-sales to support implementation, operational issues, and service optimisation.
• Mentor and guide junior sales, business development, or operations staff where applicable.
• Any other adhoc task assigned by Reporting Manager

Requirements / Qualifications

• Proven experience in software sales, preferably in IT solutions, SaaS, or workforce management systems.
• Strong product management experience or background, with the ability to translate technical features into business value.
• Excellent understanding of casual labour management systems or HR/workforce software is highly preferred.
• Strong interpersonal, negotiation, and communication skills.
• Ability to work independently, manage multiple priorities, and drive results.
• Bachelor’s degree in Business, IT, Engineering, or a related field. MBA is a plus.

We are looking for IT Project Manager to lead government ICT projects, ensuring timely, budget-compliant delivery, meeting business needs and IT governance, collaborating with stakeholders.

• Working Hours: Mon-Fri
• Working Location: Central
• Salary Package: Up to $9,000 (basic) + AWS
• Job Type: Contract

Responsibilities

• Oversee the entire project lifecycle, from initiation to closure, ensuring adherence to project goals and deliverables.
• Develop detailed project plans, including scope, timeline, budget, and resource allocation.
• Engage with key stakeholders, including business users, project team members, and external vendors.
• Conduct regular project status meetings and provide updates to stakeholders.
• Address and manage stakeholder expectations, resolving conflicts and issues promptly.
• Ensure cohesive collaboration and effective team dynamics.
• Ensure that user needs and feedback are in corporated into project deliverables.
• Ensure that all project activities comply with IT governance frameworks and standards.
• Implement quality control processes to ensure high standards of deliverables.
• Monitor project budgets, ensuring that expenditures are within approved limits.
• Identify, analyze, and resolve project-related issues and challenges.
• Make informed decisions based on data analysis, project requirements, and stakeholder input.

Requirements:

• Minimum of 5 years of experience in Project Management, experience participating in full software or product development cycles, preferably using Agile Methodology with past development experience.
• Strong analytical, conceptualization, and problem-solving skills.
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
• Project Management-related certifications such as CITPM, COMIT, or PMI is an added advantage.

Why Join Us:

• Innovative Environment: Work with leading-edge technologies in a dynamic team setting.
• Professional Growth: Opportunities for continuous learning and career development
• Impactful Work: Contribute to the digital transformation of public services.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy(scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Key Responsibilities

• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines

• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards

• Handle escalated cases and ensure prompt effective resolution

• Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience

• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Key Responsibilities

• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines

• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards

• Handle escalated cases and ensure prompt effective resolution

• Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience

• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Overall Positioning:

The Vice President, Business Relationship Manager(BRM) – Operations is responsible for understanding the business and system transformation needs of the Operations Office for Asia (OOA) as well as the related countries and locations, and for serving as the “single front door” within ASO. In this role, the incumbent s the entire process end to end—from intake of demand, clarification of business requirements, prioritization, initiative formulation, and support for investment decisions, to connecting with Delivery teams and confirming value realization after implementation.

This position goes beyond the traditional role of an “IT request intake and coordination function.” As a strategic partner for the Operations domain, the BRM drives initiatives in operational efficiency, standardization, operational risk reduction, regulatory compliance, AI and data utilization, workflow improvement, and process optimization. The BRM leads demand shaping and prioritization and delivers outcomes across the full end-to-end lifecycle.

Job Responsibilities:

• Act as the single ASO front door for Operations-related technology, process improvement, regulatory, efficiency, and transformation demands from OOA, regional stakeholders, branches, and country teams.

• Understand Operations business issues and translate business needs into clear scope, expected outcomes, business value, feasibility, risk considerations, and prioritised demand items.

• Partner with Operations leadership and IT to translate strategic objectives into prioritized technology initiatives, based on business value, regulatory/risk impact, delivery capacity, and technical feasibility. 

• Manage the Operations demand pipeline, service backlog, and initiative inventory, ensuring alignment with ASO portfolio management, investment planning, and MTBP priorities.

• Shape practical Operations improvement initiatives by leveraging reusable capabilities such as AI, data, workflow tools, APIs, and existing enterprise platforms.

• Work with the AI & Data Team, Architecture, Risk/Compliance, and delivery teams to prioritise, pilot, govern, and operationalise AI/data use cases for Operations.

• Assess whether existing ASO capabilities, standard patterns, or shared platforms can be reused before Operations stakeholders pursue external vendors or bespoke solutions.

Job Requirements:

• Minimum 10 years' experience in financial services with a background in operations, project management, operations controls, or operational risk management.

• Strong knowledge of market products such as payments, deposits, loans, and understanding of front-to-back operations processes.

• Proven experience bridging business and IT teams, translating business needs into requirements, scope, priorities, and business cases.

• Experience driving system development, process improvement, digital transformation, regulatory change, workflow optimisation, or automation initiatives.

• Strong stakeholder management skills across business, technology, regional/country teams, vendors, Head Office, Risk/Compliance, Architecture, and other control functions.

• Good understanding of investment planning, cost-benefit analysis, prioritisation, budgeting, and project initiation/governance processes.

• Strong analytical and communication skills, with the ability to structure complex business issues and explain them clearly to senior management, business users, and technology teams.

• Sound judgement to balance speed and control within a regulated banking environment.

• Ability to act as a trusted advisor to Operations by proactively identifying issues, proposing improvements, and presenting practical alternatives.

Foundational Skills Requirements:

• Customer-first mindset: Starts from Operations’ real pain points, business outcomes, and user experience.

• Outcome-driven approach: Focuses not only on project completion, but on adoption, value realisation, risk reduction, and operational efficiency.

• Strategic partnership: Goes beyond receiving requests by proactively shaping improvement opportunities aligned to Operations strategy, ASO strategy, and MTBP.

• Analytical and critical thinking: Structures complex business, system, and risk issues and compares multiple solution options.

• Stakeholder orchestration: Aligns Business, IT, Risk, Architecture, Branch and Head Office stakeholders to enable decisions and delivery.

• Agility with control: Enables faster decision-making and delivery while maintaining banking-grade governance, risk, and regulatory discipline.

• Ownership and accountability: Drives clarity from demand intake to value realisation, avoiding unclear ownership boundaries.

• Continuous improvement: Uses post-go-live feedback, KPIs, and lessons learned to improve future initiatives and services.

• Inclusive collaboration: Works constructively across countries, functions, seniority levels, and specialist domains.

• Integrity: Consistently upholds MUFG standards for compliance, information management, and risk control.

We regret to inform that only shortlisted applicants will be notified.
(Job ID:10076942)

Key Responsibilities

• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines

• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards

• Handle escalated cases and ensure prompt effective resolution

• Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience

• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Product area

Know the user. Know the magic. Connect the two. At its core, marketing at Google starts with technology and ends with the user, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems--from the everyday to the epic, from the mundane to the monumental. And we approach marketing in a way that only Google can--changing the game, redefining the medium, making the user the priority, and ultimately, letting the technology speak for itself.

Job description

As a part of the APAC Strategy and Operations team in Asia-Pacific with focus on company priorities AI, search and social helping to run the business cadence (budgeting, Objectives and Key Results (OKRs), planning, reviews), run strategic projects, and communicate strategy and decision-making to key stakeholders. You will help lead key business programs and forums to help drive awareness, education and adoption of Google AI products in marketing’s work. In this role, you will work closely with global, regional and local teams and collaborate cross-functionally with key leaders across marketing, product, sales and finance to solve issues, lead projects, and drive greater operational success within marketing.

Qualifications

Job responsibilities

• Bring the science to establishing marketing’s priorities, conduct data-driven business analytics to support and make recommendations.
• Partner with leadership to set consumer apps and brand social’s APAC marketing’s annual strategic plan, articulating critical priorities and corresponding investment. Coordinate director and vice president level deliverables.
• Develop relationships and support the wider consumer app and brand social marketing teams and cross-functional stakeholders to identify new strategic opportunities.
• Improve overall marketing efficiency and effectiveness by applying a disciplined approach to marketing’s operational processes.
• Support team and executive communication by defining the message and creating internal communications materials.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in tech marketing, brand management, or strategy consulting.
• 2 years of experience working with executive stakeholders.
• 2 years of experience developing business strategies or managing cross-functional initiatives.

Preferred qualifications

• Master's degree or MBA.
• Experience working in a strategy consulting firm.
• Understanding of Google's products and technology industry.
• Ability to navigate ambiguity and work in a fluid, changing environment, with an entrepreneurial approach.
• Excellent problem-solving, analysis, business judgment, planning and operational execution skills.
• Excellent communication skills.

Job Scope:

• Plan and schedule work sequences for construction operation.
• To study tender / construction drawings, specifications and contracts to understand project requirements.
• Planning and deployment of resources such as manpower, machinery, equipment and material
• Preparation of progress report, Method Statements and technical submissions
• Prepare daily and monthly progress report, perform and maintain inspection record.
• Team player with a positive attitude as well as the ability to work independently
• Excellent presentation skill as well as verbal and written communication skills
• Proven ability to lead and work under pressure

Requirement:

• With A&A project or Building Contractor experience
• At least Diploma or Degree Holder in Civil/Structure, Mechanical, Electrical Engineering, Architecture, Building or equivalent
• At least 5 years of working experience in the related field is required

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No.1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Plan and oversee the Local Settlement MX Migration project following the official announcement expected in early 2026, including requirements confirmation, impact analysis on operations and systems, system development, and testing.
• Coordinate with branches to ensure ownership of planning tasks, including potential buddy bank testing if requested by local authorities.
• Manage the ISO20022 Hybrid Address Format System Enhancement and SWIFT Standards Release2026 projects, monitoring timelines, deliverables, and dependencies across branches.
• Identify, escalate, and resolve delays or risks, while preparing and consolidating weekly or monthly project status reports for stakeholders.
• Facilitate communication and issue resolution by coordinating cross-functional teams such as IT, Compliance, and APAC branches.
• Create clear and impactful deliverables in PowerPoint and Excel to visualize project progress and provide stakeholders with concise reporting materials.
• Organize issues and discussion points, compare potential solutions, and prepare decision-support materials for clients.
• Analyse information required for decision-making and present findings using graphs, charts, and other visual formats.

Requirements:

• Bachelor's degree in any related fields.
• Minimum 5 years of experience in similar roles involving stakeholder coordination within a financial institution, preferably banking.
• Demonstrated proactive communication and relationship-building skills, actively engaging with bank staff, local site personnel, and stakeholders to maintain frequent communication and foster strong working relationships that support consultation and alignment.
• Proven self-driven project management capability, independently identifying key issues, engaging stakeholders, driving tasks forward, and preparing materials to support decision-making, even when counterparts are not deeply involved in daily operations.
• Ability to prepare structured materials tailored for multiple audiences, including progress reports for management, operational documentation for staff, and coordination materials for stakeholders.
•  Strong issue structuring and problem management skills, with the ability to analyze background, root causes, impacts, action plans, and decision points beyond simple task tracking.
• Business-oriented PMO and project execution capability, ensuring alignment of system-related tasks with user-side and operational requirements to drive projects in line with business operations.
• Effective review and quality assurance capability, providing clear instructions to junior staff, reviewing deliverables, ensuring quality, and supplementing external communication when necessary.
• Good communication skills in English are required. Proficiency in Japanese language will be an added advantage to support coordination and reporting with headquarters, FCCD, and Japanese-speaking stakeholders across different regions.
• A business process improvement mindset, with the ability to identify improvement opportunities, prioritize issues, and propose solutions beyond basic operational support.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

• Well Established Company
• Basic Salary $5000 to $7000 + AWS + VB
• Working location: North-East Singapore
• Career progression opportunities
• Exposure to large-scale infrastructure and industrial automation projects

About the role

Manage and deliver SCADA, PLC, telemetry and industrial automation projects from initiation to completion, coordinating engineering design, procurement, installation, testing and commissioning activities across large-scale infrastructure and industrial automation projects.

Key responsibilities

• Manage and deliver SCADA, PLC, telemetry and industrial automation projects from initiation to completion.

• Coordinate engineering design, procurement, installation, testing and commissioning activities.

• Liaise with clients, consultants, subcontractors and internal stakeholders to ensure project objectives are achieved.

• Monitor project schedules, budgets, resource planning and project risks.

• Review technical documentation including control philosophies, I/O lists, network architecture and engineering drawings.

• Lead Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), commissioning and system handover activities.

• Ensure compliance with project specifications, quality standards and safety requirements.

• Prepare project progress reports and provide regular updates to management and clients.

• Manage variation orders, claims, project documentation and commercial matters.

• Support troubleshooting, system integration and operational readiness activities.
  

About you

• Degree or Diploma in Electrical Engineering, Electronics Engineering, Control & Instrumentation, Mechatronics or related discipline.

• Experience in SCADA, PLC, telemetry, industrial control systems, automation or ELV projects.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Get to Know the Team

The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab, from driver and delivery-partners to merchant-partners and consumers. As a member of this team, you'll be collaborating across teams and contributing to the strategic advancement of the platform's quality and experience.

You will report to Manager, Platform Quality & Experience; this role is based Petaling Jaya.

Get to Know the Role

This is a high-impact role within Grab, focused on improving marketplace and operational efficiency across the platform, with a mandate to make that experience faster, more reliable, and more efficient for all parties involved.

You will use deep analytical rigor to diagnose inefficiencies and translate findings into concrete, actionable changes — while leading those changes end-to-end with cross-functional stakeholders.

If you are someone who is energized by complex, ambiguous problems, loves getting into the details of data, and can translate analysis into action, you will thrive in this role.

The Critical Tasks You Will Perform

• Data-Driven Insight Generation: Own the analytical workstream — independently build queries, construct dashboards, and conduct deep dives to surface insights that drive decision-making. You are expected to be hands-on with data, not just a consumer of reports.
• Policy Development & Optimization: Identify gaps and inefficiencies in existing platform policies through data analysis, and develop or iterate on policies that are fair, operationally sound, and improve outcomes for users on the platform.
• Project Leadership: Lead cross-functional projects from problem framing through to implementation and measurement. Align stakeholders across teams such as Strategy, Commercial, Operations, Product on problem definitions, proposed solutions, and success metrics.

Project & Client Representation

• Act as the client-side Project Manager for a Build‑to‑Lease procurement model, overseeing the full development lifecycle.
• Provide overall leadership and governance across design, procurement, construction, commissioning, and handover.
• Serve as the primary interface between client stakeholders, developers, consultants, contractors, and authorities.

Pre‑Contract & Commercial Management

• Lead and manage pre‑contract activities, including feasibility support, scope definition, programme development, cost planning, and risk management.
• Support procurement strategies, tender evaluations, and contract award processes.
• Ensure alignment to client technical, operational, and MRO requirements.

Post‑Contract & Construction Delivery

• Oversee post‑contract administration, including contractor performance, change control, payment certification, claims management, and schedule control.
• Ensure construction works comply with approved design, MRO standards, and safety regulations.
• Maintain strong on‑site presence during construction to manage delivery risks and stakeholder coordination.

Technical Oversight

• Provide technical oversight with a strong focus on MEP systems, particularly those relevant to aviation and turbine MRO facilities.
• Ensure MRO‑critical systems (utilities, workshops, hangar services, testing facilities, etc.) meet operational and regulatory expectations.
• Support commissioning, testing, and readiness for operations.

Reporting & Governance

• Provide regular progress reporting on cost, schedule, risk, and quality to client and leadership.
• Proactively identify issues and implement mitigation strategies.

Role Overview

We are seeking a high-caliber Project Manager to join our team at the strategic Tender Stage. The successful candidate will be instrumental in securing Projects by leading the technical proposal and cost optimization strategies. Upon award, you will transition into the lead operational role,taking full ownership of site execution, authority management, and P&L responsibility.

Key Responsibilities

Phase I: Tender & Strategy (Pre-Award)

• Technical Writing: Lead the preparation of the Technical Proposal, including detailed Method Statements, Site Management Plans, and Project Schedules.
• Cost Optimization: Collaborate with the Tendering/Contracts team to identify "Value Engineering" opportunities to make our bid more competitive without compromising quality.
• Site Reconnaissance: Conduct thorough site visits to identify potential risks (e.g., utility clashes, traffic constraints, neighborhood concerns) and incorporate mitigation strategies into the bid.
• PQM Management: Ensure the proposal scores high on the Price Quality Method (PQM) framework by highlighting safety records and innovative construction techniques.

Phase II: Project Leadership (Post-Award)

• Authority Liaison: Act as the Project representative to LTA, BCA, NEA, and PUB. Secure all necessary clearances and Temporary Occupation Licenses (TOL).
• Project Governance: Oversee the master construction programme (P6) to ensure timely completion of all civil, structural, and architectural milestones.
• Contractual Management: Manage all contractual matters, including the identification of Variation Orders (VOs), Extension of Time (EOT) claims, and negotiation with subcontractors.
• Financial Accountability: Monitor project budget, cash flow, and resource allocation to ensure the project meets or exceeds its profit margins.
• Safety & Quality: Implement a robust WSH framework and Quality Assurance plan.

Experience & Qualifications

• Educational Background: Degree in Civil Engineering or Building (must be recognized by the Professional Engineers Board (PEB) or BCA).
• LTA Track Record: Minimum 10 years of experience in Singapore construction, with at least 5 years specifically managing infrastructure or architectural term contracts.
• Tender Expertise: Proven experience in contributing to or leading successful tender submissions for LTA / HDB projects.
• Software Proficiency: Expert knowledge of Primavera P6, Microsoft Project, and BIM (Building Information Modelling) workflows.
• Leadership: Demonstrated ability to lead a diverse team of Site Engineers, Supervisors, and Subcontractors under tight deadlines.

Job Summary:

The Manager Project Operations will oversee and manage new and existing hotels development projects, ensure efficient operation of all the front and back of the house functions in the hotel. This person will play a crucial role in improving service quality, and ensuring that the hotel delivers exceptional experiences to its guests. The position collaborates with cross-functional teams to plan and execute guest-centric projects and initiatives, and contribute to the overall operational efficiency and service standard of COMO Hotels.

Key Responsibilities:

Project Planning

• Develop project plans and strategies to enhance the guest experience, aligning with COMO’s brand positioning and objectives.
• Collaborate with hotel management and other stakeholders to identify guest experience improvement opportunities and define project scope, objectives, and deliverables.
• Conduct feasibility studies, research and analysis to gather guest feedback, identify trends, and potential impacts on hotel operations.

Project Execution and Management:

• Coordinate and oversee all aspects of project implementation, ensuring adherence to project plans, timelines and budget.
• Collaborate with cross-functional teams to execute project activities, such as process improvements, technology implementations, and service enhancements.
• Monitor project progress, identify and resolve issues, and proactively manage project risks.
• Conduct regular project meetings, provide updates to stakeholders, and facilitate effective communication among team members.

Stakeholder Engagement:

• Establish and maintain effective relationships with internal and external stakeholders, including hotel management, team members, guests, suppliers, and consultants.
• Collaborate with Planning Committee to gather insights and ideas, ensuring alignment and buy-in for guest experience projects and expectations.
• Act as a liaison between departments, facilitating communication and collaboration to drive guest-centric initiatives.
• Manage stakeholder feedback and concerns, promptly addressing issues and implementing appropriate solutions.

Quality Assurance and Compliance:

• Ensure that all projects meet quality standards, regulatory requirements, and brand guidelines.
• Monitor Guests feedback, review customer satisfaction scores and address any issues or concerns raise by guest.
• Review and analyze hotel LQA scores, offer support to hotels to ensure all meet the minimum goal set by the company.
• Collaborate with relevant departments, such as engineering and procurement, to ensure compliance with safety protocols and industry standards.
• Perform site inspections on the facilities and in the areas of guest service delivery and presentation, and address any deficiencies or deviations.
• Ensure all Operational Department Head have the SOP structure established

Training and Communication:

• Collaborate with the Learning department to develop and deliver training programs related to guest service and experience improvements.
• Provide guidance, support, and coaching to ensure that team members possess the necessary skills to deliver high-quality service.
• Inspire the hotel team to take extra step in creating a memorable COMO journey to our guests.
• Ensure effective communication of project objectives, progress, and outcomes to team members through various channels, such as meetings, newsletters, and training sessions.
• Promote a guest-centric culture throughout the organization by fostering awareness, enthusiasm, and commitment to delivering exceptional guest experiences.

Industry Research and Innovation:

• Stay updated on industry trends, emerging technologies, and best practices related to guest experience and hospitality.
• Conduct research and benchmarking to identify innovative approaches and strategies to enhance the guest experience.
• Collaborate with the marketing department to integrate new technologies and digital solutions that improve guest engagement and satisfaction.

Requirements:

• Bachelor's degree in hospitality management, business administration, project management or a related field (preferred).
• Proven experience as a project manager in hotel operations or in a guest experience-focused role within the luxury hospitality industry.
• Strong project management skills, including planning, execution, and evaluation.
• Excellent organizational and multitasking abilities, with attention to detail and a focus on results.
• Strong analytical and problem-solving abilities, with the ability to make informed decisions and manage project complexities.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Strong customer-centric mindset and a passion for delivering exceptional guest experiences.
• Knowledge of guest service principles, industry trends, and best practices.
• Flexibility to travel and work on-site as required for project management activities

Key Responsibilities

• Lead end-to-end claims verification and audit service delivery in accordance with SOPs issued by the Government Agency
• Ensure compliance with SSRS 4400, SSA standards, and grant administration guidelines
• Oversee verification of claims, ensuring completeness and accuracy of supporting documents
• Manage preparation and submission of verification and audit reports
• Ensure SLA compliance and manage escalation of complex and ageing cases
• Conduct monthly progress meetings with Government Agency representatives
• Oversee use of finance systems for claim submission and documentation uploads
• Maintain tracking systems (Excel or equivalent) for claims status monitoring

Requirements

• Degree in any discipline
• Minimum 5 years’ experience in administration, finance, operations, or verification/audit services
• Strong leadership and stakeholder management skills