Total 96 information technology job vacancies in Business Management / Project / Planning category in The Philippines

Responsibilities

• Collaborate with stakeholders across front office, operations, and technology teams to gather, analyse, and document business and system requirements
• Support the design and delivery of solutions across capital markets products, including trade lifecycle processes, position management, and reporting
• Analyse current workflows and systems to identify gaps, inefficiencies, and opportunities for improvement
• Contribute to system integration efforts, including API-based solutions and data flow optimisation
• Produce clear documentation such as functional specifications, process flows, and test cases
• Work closely with development teams to ensure requirements are understood and implemented effectively
• Support testing activities, including defining test scenarios and validating outcomes
• Ensure solutions align with internal governance, risk, and compliance standards
• Assist in identifying and mitigating risks related to system and process changes

Requirements

• Proven experience as a Business Analyst or similar role within capital markets or financial services
• Product knowledge in Structured Products is highly advantageous
• Strong understanding of financial products and trade lifecycle processes
• Experience working with middle office or operational systems is preferred
• Familiarity with Agile delivery methodologies (e.g. Scrum)
• Ability to work with technical teams, with some understanding of system architecture and integrations
• Experience with data analysis tools (e.g. SQL) and data formats such as JSON or XML is advantageous
• Strong analytical and problem-solving skills, with attention to detail
• Excellent communication and stakeholder management skills
• Ability to work independently in a fast-paced, collaborative environment
• Degree in a relevant field such as Finance, Technology, or Business

Our client, a leading player in providing IT Services and IT Consulting. Due to business needs, they are now recruiting a Business Development Executive be part of their Team for ongoing transformation projects. They are located in the East - easily accessible.

Salary: Basic + Commission


Responsibilities of Business Development Executive:

• Craft and submit compelling proposals, price quotations, and tender responses, driving successful sales outcomes.
• Explore and secure new business opportunities in interactive and experiential technology solutions, serving sectors such as marketing, events, exhibitions, and retails
• Design client-centric solutions that enhance user experiences and foster long-term loyalty.
• Collaborate with internal teams to ensure project delivery aligns with client goals and expectations.
• Coordinate with external partners and vendors to implement innovative and high-impact projects.

Requirements:

• Experience in multimedia, marketing, events/exhibition or technology industries.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R25157233 (Loh Pooi Keng)

Job Summary

The Assistant Manager, Business Support plays a key role in driving operational excellence and enabling sales effectiveness. This role oversees business support functions, ensures seamless coordination across stakeholders, and enhances internal processes to support revenue growth. You will work closely with the sales team, vendors, and customers while taking ownership of operational efficiency and continuous improvement initiatives.

Key Responsibilities

• Oversee daily sales support operations to ensure smooth, efficient, and scalable processes
• Lead and manage the end-to-end purchasing process, including vendor coordination, order tracking, and delivery fulfillment
• Act as a key point of contact for customer inquiries, ensuring timely resolution and high service standards
• Coordinate logistics and delivery schedules, ensuring adherence to timelines, cost efficiency, and quality standards
• Drive process improvements and streamline administrative workflows to enhance team productivity
• Manage documentation, reporting, and record-keeping systems, ensuring accuracy, compliance, and accessibility
• Provide guidance and support to junior team members (if applicable), ensuring consistency in operations and service delivery
• Collaborate with cross-functional teams (Sales, Finance, Operations) to support business objectives
• Prepare reports, dashboards, and insights to support management decision-making
• Handle escalations and resolve complex operational or customer issues
• Undertake additional projects and responsibilities as assigned by management

Requirements

• Minimum Diploma or Degree in Business Administration or related field
• At least 5 years of relevant experience, with exposure to sales support or business operations
• Proven ability to manage processes, vendors, and stakeholders effectively
• Strong interpersonal and communication skills with a customer-centric mindset
• Excellent organizational, multitasking, and problem-solving capabilities
• Ability to work independently while leading initiatives and supporting team performance
• High attention to detail with a proactive and solution-oriented approach
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with ERP/CRM systems is an advantage

• Minimum 5 years of relevant experience in Consulting or IT system implementation experience  Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications
• Proficient in Requirements Gathering, Configuration & Development, SIT, UAT, Training, Go-Live Support and Application support to users
• Experience with Low Code Platform as well as a thorough understanding of relational databases, SQL and web services
• Proficiency in tools like JIRA, Confluence.
• Experience with Agile methodologies and SDLC frameworks
• Conduct user requirement scoping, and analysis, involving functional, integration, and non-functional requirements
• Work closely with technical solution teams to assess feasibility, propose solution options and recommendation to address business and operational needs
• Deliver functional design including workflow analysis, prototypes, business logic flowchart and interface mapping
• Provide requirement and functional design clarifications to delivery team members throughout the delivery process
• Plan and conduct internal UAT based on business workflow and user scenarios
• Plan and conduct training to end users, and internal support teams as required

Our client, a leading player in providing IT Services and IT Consulting. Due to business needs, they are now recruiting a Business Development Executive be part of their Team for ongoing transformation projects. They are located in the East - easily accessible.

Salary: Basic + Commission

Responsibilities of Business Development Executive:

• Craft and submit compelling proposals, price quotations, and tender responses, driving successful sales outcomes.
• Explore and secure new business opportunities in interactive and experiential technology solutions, serving sectors such as marketing, events, exhibitions, and retails
• Design client-centric solutions that enhance user experiences and foster long-term loyalty.
• Collaborate with internal teams to ensure project delivery aligns with client goals and expectations.
• Coordinate with external partners and vendors to implement innovative and high-impact projects.

Requirements:

• Experience in multimedia, marketing, events/exhibition or technology industries.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R25157233 (Loh Pooi Keng)

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
The Technology Group (TG) is a key enabler to keep our business moving forward and is constantly exploiting state-of-the-art information technologies to enhance GIC’s ability to be the leading global long-term investment firm. We aim to provide users with empowering and transformational capabilities, and to create an inclusive, innovative and integrated work environment.

Business Partner & Solutions
You will help to explore new, and existing technology to support our strategic, and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.

What impact can you make in this role?
We are looking for potential talents to join our Technology Group as an AVP/VP, Lead Business Analyst with a focus on Enterprise Products in Digital Enterprise Solutions, such as CRM and relationship intelligence platforms, workflow platforms, analytics and reporting platforms. You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Business Analyst?

• Solution Design and Implementation: Collect requirements, design solutions, and ensure seamless implementation of features and integrations across custom-built, hybrid, and SaaS platforms. Make thoughtful platform-level decisions regarding architecture, security, and integration, collaborating with cross-functional teams to adhere to technology best practices and business requirements.
• Product Ownership and Lifecycle Management: Serve as a key product owner, understanding the design principles, roadmap, and feature set of SaaS and custom-built applications. Manage the full product lifecycle, prioritizing features and tasks, tracking and reviewing product direction frequently, and measuring product performance using appropriate tools and techniques.
• Stakeholder Engagement and Relationship Management: Build and maintain strong relationships with business and technical stakeholders. Actively engage with stakeholders to understand their strategic goals and needs, manage expectations, and ensure technology projects deliver intended value. Facilitate effective communication and alignment between technology initiatives and business objectives.
• Technical and Business Competency: Deep dive into products with a holistic understanding of both technical and business aspects. Leverage a deep understanding of SaaS platform capabilities to guide phased adoption of new features, focusing on user enablement, process optimization, and long-term sustainability
• Change Management and Adoption: Drive thoughtful change management efforts to ensure technology changes are managed effectively for optimal adoption. Establish feedback mechanisms with technology domains to continuously gather insights on performance and stakeholder satisfaction, driving iterative improvements.
• Strategic Planning and Budget Management: Support the strategic planning and budgeting process, monitoring expenditures to promote financial discipline and accountability.
• Market Research and Continuous Improvement: Stay abreast of industry trends and platform enhancements, conduct market research to identify emerging technologies and best practices, and recommend improvements to tech processes that drive innovation and efficiency. Incorporate insights into a continuous improvement plan for the platforms.
• Cross-Functional Collaboration: Work closely within and across teams, e.g., infrastructure, security, and engineering, to ensure alignment, support, and delivery of technology initiatives. Facilitate collaboration and knowledge sharing across cross-functional teams.

What makes you a successful candidate?

• Bachelor’s degree in Computer Science, Information Technology, Business, or equivalent experience.
• At least 6 to 10 years of relevant experience in IT project management, software development, business analysis, or product management.
• Proven experience in managing all aspects of a successful product or platform throughout its lifecycle.
• Proven ability to assess and implement complex platform architectures, balancing technical constraints and business objectives.
• Familiarity with IT governance, security requirements, and best practices for managing enterprise platforms.
• Demonstrated knowledge in application management, driving operational excellence, incident management, capacity planning, cost management, licensing and vendor relationships.
• Excellent communication and interpersonal skills with proven experience in project, stakeholder, and vendor management.
• Strong analytical, problem-solving, and decision-making skills to translate complex technical issues into actionable steps aligned with business needs.
• Self-motivated and adaptable, with the ability to manage multiple projects simultaneously, collaborate efficiently across cross-functional teams, and maintain clear documentation.
• Experience working with project management methodologies and tools, and with product management principles, including the ability to own a product, understand outcomes, use data to drive actions and recommendations, and gather user insights, is beneficial.
• Broad experience with cloud-based SaaS systems and internal custom-built systems is preferred.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

Flexibility at GIC 
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at:
https://career10.successfactors.com/sfcareer/jobreqcareerpvt?jobId=17061&company=gicprivate&st=FD7ADECD20AA5DA3C1E7148BE43881196AEAC39F

Our client, a leading player in providing IT Services and IT Consulting. Due to business needs, they are now recruiting a Business Development Executive be part of their Team for ongoing transformation projects. They are located in the East - easily accessible.

Salary: Basic + Commission


Responsibilities of Business Development Executive:

• Craft and submit compelling proposals, price quotations, and tender responses, driving successful sales outcomes.
• Explore and secure new business opportunities in interactive and experiential technology solutions, serving sectors such as marketing, events, exhibitions, and retails
• Design client-centric solutions that enhance user experiences and foster long-term loyalty.
• Collaborate with internal teams to ensure project delivery aligns with client goals and expectations.
• Coordinate with external partners and vendors to implement innovative and high-impact projects.

Requirements:

• Experience in multimedia, marketing, events/exhibition or technology industries.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R25157233 (Loh Pooi Keng)

Responsibilities:

• Assist the Project Manager on PUB pipeline rehabilitation project planning, execution and monitoring
• Liaise with team members, consultants, clients and other stakeholders on site activities
• Supervision of subcontractors, suppliers and site staff
• Attend project meetings, audits and joint inspections
• Assist project reports preparation, submission and documentation
• Assist implementation, compliance and auditing of company Workplace Safety and Health System and ISO standards.
• Candidate will be exposed to multiple roles within the project as part of their structured training.

Requirement:

• Minimum 0 - 2 years experience in building and construction or related field
• Computing Skill - Proficient in Microsoft Office, Knowledge of CAD software, Autocad/Microstation
• Bachelor's Degree in Civil Engineering
• Fresh graduate welcome to apply
• Possess positive working attitude

Role Overview

As a Senior Business Analyst, you will be at the forefront of driving transformative technology solutions that enhance citizen services and strengthen government operations. You will collaborate with GovTech teams and partner agencies to address the nation’s most pressing digital challenges, serving as both a strategist and a hands-on leader.

Key Responsibilities

Strategic Leadership & Stakeholder Engagement

• Lead multi-agency stakeholder engagement to elicit, analyze, and document complex business requirements.

• Design and facilitate strategic workshops with senior stakeholders to align vision and priorities.

• Drive enterprise-wide change management initiatives, assessing organizational impact and developing adoption strategies.

Business Analysis & Solution Design

• Conduct deep analysis of business processes to identify systemic issues and design innovative, future-ready solutions.

• Translate requirements into functional specifications, epics, user stories, and acceptance criteria.

• Perform gap analysis and develop actionable roadmaps for solution design and implementation.

• Evaluate emerging technologies and industry best practices to recommend forward-looking solutions.

Documentation & Communication

• Produce clear documentation including process flows, data flows, wireframes, and architectural diagrams.

• Establish and maintain requirements traceability across complex project lifecycles.

• Communicate risks, dependencies, and progress effectively to diverse stakeholders.

Testing & Quality Assurance

• Design and oversee testing strategies covering functional, regression, integration, exploratory, and performance testing.

• Lead system integration testing and coordinate UAT with senior stakeholders across agencies.

• Champion defect management frameworks and continuous improvement in agile testing practices.

Data Analysis & Insights

• Perform advanced data analysis to uncover trends, insights, and opportunities for innovation.

• Use data-driven insights to inform solution design and enhance citizen and business service delivery.

Collaboration & Mentorship

• Partner with solution architects, engineers, and technical teams to ensure accurate implementation of requirements.

• Mentor junior analysts and QA team members, fostering professional growth and excellence.

What We’re Looking For

Education & Professional Background

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related fields.

• At least 7 years of progressive experience in business analysis, with proven ability to manage complex initiatives.

• Experience in consulting, software development, or solution design is advantageous.

Technical & Analytical Expertise

• Strong track record in Agile, product-centric environments.

• Experience with Government Technology Stack and Microsoft Azure environments.

• Advanced analytical, facilitation, and problem-solving skills, especially in discovery and prototyping.

• Expertise in requirements elicitation, documentation, and management for large-scale projects.

• Proficiency in BPMN, UML, and enterprise architecture frameworks.

• Working knowledge of AI tools and concepts.

• Advanced data analysis skills with proven impact on strategic decision-making.

Leadership & Stakeholder Management

• Exceptional leadership and stakeholder engagement skills, with the ability to influence senior executives.

• Experience designing and facilitating strategic workshops and managing complex stakeholder dynamics.

• Background in project or product management is a plus.

• Proven ability to mentor and manage multiple priorities effectively.

Testing & Quality Assurance

• Extensive experience designing test strategies, plans, and suites.

• Expertise in manual and automated testing for web, mobile, and API services.

• Deep understanding of agile testing methodologies (TDD, BDD, exploratory, shift-left).

• Strong track record in leading agile development environments.

Personal Attributes

• Proactive, resourceful, and self-motivated with a strong drive for excellence.

• Quick learner who thrives in dynamic environments.

• Passionate about innovation and delivering measurable business outcomes.

• Excellent communication, presentation, and negotiation skills for both executive and technical audiences.

• Strategic thinker focused on value creation and impact.

Preferred Qualifications

• Senior-level certifications (CBAP, PMI-PBA,IIBA-AAC, or equivalent).

• Expertise in data visualization platforms(Tableau, Power BI, etc.).

• Knowledge of government systems, policies, digital services, data governance, and cybersecurity frameworks.

• Strong understanding of cloud technologies, enterprise architecture, and modern application development.

• Proven success in leading public sector digital transformation initiatives.

• Proficiency in design thinking, service design, and user-centered design methodologies.

• Experience with performance testing tools (JMeter, Gatling, k6, Locust).

• Hands-on experience with complex case management systems and enterprise-level implementations.

• Background in vendor management and procurement processes.

• Demonstrated ability to drive organizational change and process improvement.

Job Responsibilities:

• Assist the Assistant Project Manager in planning and managing project timelines, delivery of materials & resources.
• Coordinate with internal departments and clients to ensure smooth project execution.
• Maintain and prepare accurate and up-to-date project documentation, reports & progress updates.
• Monitor project progress and identify potential risks or delays, proposing corrective actions.
• To be on site execution, supervision, coordination & general project management including attending meetings.
• Submission of drawings for customer approvals.
• Risk assessment and method statement submission.
• Ensure compliance with company standards, safety procedures & client requirements.
• Any other responsibilities as assigned.

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Engineering -Civil/Construction/Structural or equivalent.
• Possess own transport will be an advantage.

Role Summary

We are seeking an experienced Business Analyst with strong banking / financial services domain knowledge and hands‑on experience using JIRA and Confluence. The role involves requirement gathering, documentation, stakeholder coordination, and supporting delivery across finance‑related initiatives.

Key Responsibilities

• Act as a Business Analyst supporting banking and financial services projects
• Gather, analyze, and document business and functional requirements
• Use JIRA for requirement tracking, user stories, backlog management, and defect tracking
• Use Confluence for documentation including BRDs, FRDs, process flows, and functional specifications
• Facilitate workshops and discussions with business, operations, and IT stakeholders
• Act as a bridge between business users and technology teams
• Support UAT activities, including test case preparation, execution, and defect coordination
• Ensure alignment with regulatory, audit, and compliance requirements
• Support go‑live, hypercare, and post‑implementation activities

Must‑Have Skills & Experience

• 5-8 years of experience as a Business Analyst
• Strong experience in Banking / Financial Services domain
• Hands‑on working experience with:JIRA (user stories, backlog, defect management)
• Confluence (requirement and functional documentation)

Strong experience in:

- Requirement gathering & analysis
- Functional documentation (BRD, FRD, user stories)
- Stakeholder management
- UAT coordination and support

• Experience working in Agile / Scrum and/or Waterfall environments
• Experience working on public sector / government projects is a plus

RESPONSIBILITY

• Drive product outcomes by delivering actionable insights.

• Conduct market analyses to identify problem space and opportunity size.

• Evaluate existing solutions to identify unique opportunities or areas of synergies.

• Conduct user interviews and gather insights to inform formulation of problem statement.

• Define key success factors, identify relevant metrics, and build dashboards to track metrics.

• Analyse results post- release to identify areas of improvement.

• Analyse impact of requested changes, assess reasonableness of resource requirements.

Experience and skills needed:
• Computer science, product management related degrees or diplomas are a plus.

• Proven record of collecting and synthesizing data to derive actionable insights

• Excellent written and verbal communication skills to pitch ideas and influence stakeholders.

• End to end experience working with product team to build products.

• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.

Additional Requirements:
• Strong Business Analyst experience.

• Preferably have experience in hands-on configurations of ServiceNow.

• Willing and prepare to have some hands-on jobscope such as configurations on SaaS/ COTS products like ServiceNow.

We are not looking for a traditional “assistant.”
We are looking for someone who can own problems, withstand pressure, and move things forward.

You will work directly with the CEO in a high-intensity environment —managing information flow, complex scheduling, last-minute changes, and cross-functional execution.

If you only “execute tasks,” this role is not for you.
We need someone who can think, prioritize, and drive outcomes.

What you’ll actually be doing

1. Manage time — not just calendars

• The CEO’s time is a scarce resource — your job is to optimize it, not fill it
• Know what to prioritize, what to block, and what to delay
• Multi-timezone scheduling is basic — judgment is the real skill

Job Summary:

We are seeking highly skilled and experienced Project Managers to manage complex infrastructure, hardware, networking, cloud, and security projects. In this role, you will be responsible for managing multiple IT Systems Integration projects across various industries, ensuring successful delivery within budgeted resources and time.

We are looking for candidates who has:

Project Management Experience

• Extensive experience in implementing large complex infrastructure, hardware, networking, cloud, security projects as Project Manager in SI/Vendor/Product Principal environments (main experience)
• Project Management experience in projects such as SaaS business applications, Infrastructure as Code (IAC), ETL, analytics and custom development as secondary project management experience
• Ability to project manage multiple IT Systems cut across multi-industry clients
• Sound decision making, continuous improvement mindset and calm leadership of project team under the pressures of resource, budget and time constraints
• Work closely with technical leads, engineers, partners to manage project delivery

Project Management Best Practice

• Confidence and strength in articulating and leading members to follow project management methodologies Waterfall / SCRUM / Agile
• Strong and consistent in using PMO Project Management Best practices, tools and techniques for client projects
• Efficient in management of time, scope, cost, quality issues, risks, change requests and internal/external/client escalations
• Proven ability to manage project budgets effectively and experienced in project financial reporting

Project Management Pre-Sales Engagement

• Work closely with Sales and Pre-Sales Solution Architects to document and present solutions during proposal stage
• Tender response, SOW, project planning, project roadmaps, project effort estimation, project organization chart

Excellent stakeholder management, communication and presentation skills

• Strong interpersonal and stakeholder management skills with ability to coordinate between technical, business teams and executive “C” level clients
• The ideal candidate will project a professional image, demonstrating excellent written/verbal communication skills and a customer-centric approach.
• Client Interaction: Interact with clients in a courteous and professional manner, addressing their needs and inquiries
• Demeanour: Maintain a polished appearance and exhibit confidence during client interactionsCommunication: Clearly convey information, build rapport, and foster positive relationships with clients
• Problem-Solving: Handle client concerns and resolve issues promptly

Qualifications:

• Bachelor’s degree in computer science / computer engineering or a technology equivalent
• Compulsory: PMI PMP Project Management Professional, CSM Certified Scrum Master / Agile certifications. ITIL Foundation Certification.
• Good to have: PMP Program Management Professional Certifications, MSP Managing Successful Programs
• At least 8+ years of project management experience with majority of years in Infrastructure/Hardware/Networking & Monitoring/Cloud/Security Systems projects
• Majority of Project Management experience from SI/Consultancy/Technology Product Vendor environments

Project Management Experience in one or more of these Infrastructure/Cloud areas:

• Cloud ecosystems / IaaS Project Management
• AWS Cloud, Microsoft Azure Cloud, Huawei Cloud, Alibaba Cloud, Google Cloud, RedHat, Snowflake, On Premise to Cloud Migration
• On-Premises technology Project Management
• Data centres, virtualization, hyper-converge - Nutanix, VMware
• Infrastructure Project Management
• Windows, Linux, storage, networking, firewall, routers, WI-FI desktops/laptops/devices, servers, backup, system management solutions, observability, security, tech refresh projects
• CISCO, Checkpoint, Paolo Alto network, Dell, Fujitsu, Hitachi, Huawei, IBM, Lenovo, Veeam Backup, Dynatrace, SolarWinds, CyberArk, Aquasec, Terraform, Ansible, KONG, ROSA

Role Overview

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for the organisation's website modernisation and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organisational objectives and user experience goals.

Your primary focus will be analysing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Key Responsibilities

Business Requirements Analysis Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.

Process Mapping and Optimisation Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimised workflows that leverage AI capabilities and self-service functionalities.

CRM System Analysis and Design Analyse existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.

Website and Knowledge Management Requirements Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyse information architecture requirements and design intuitive user journeys for parents and educators.

Data Analysis and Insights Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyse user behaviour data to inform design decisions and optimisation strategies.

Solution Design and Documentation Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.

Testing and Quality Assurance Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.

Stakeholder Engagement and Training Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Essential Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernisation projects
• Proven experience analysing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact centre operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams