Total 603 information security analyst job vacancies in Business Management / Project / Planning category in The Philippines

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
The Technology Group (TG) is a key enabler to keep our business moving forward and is constantly exploiting state-of-the-art information technologies to enhance GIC’s ability to be the leading global long-term investment firm. We aim to provide users with empowering and transformational capabilities, and to create an inclusive, innovative and integrated work environment.

Business Partner & Solutions
You will help to explore new, and existing technology to support our strategic, and operational business needs across our Public Markets, Private Markets, Total Portfolio Risk, Corporate Services, and Enterprise Solutions.

What impact can you make in this role?
We are looking for potential talents to join our Technology Group as an AVP/VP, Lead Business Analyst with a focus on Enterprise Products in Digital Enterprise Solutions, such as CRM and relationship intelligence platforms, workflow platforms, analytics and reporting platforms. You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Business Analyst?

• Solution Design and Implementation: Collect requirements, design solutions, and ensure seamless implementation of features and integrations across custom-built, hybrid, and SaaS platforms. Make thoughtful platform-level decisions regarding architecture, security, and integration, collaborating with cross-functional teams to adhere to technology best practices and business requirements.
• Product Ownership and Lifecycle Management: Serve as a key product owner, understanding the design principles, roadmap, and feature set of SaaS and custom-built applications. Manage the full product lifecycle, prioritizing features and tasks, tracking and reviewing product direction frequently, and measuring product performance using appropriate tools and techniques.
• Stakeholder Engagement and Relationship Management: Build and maintain strong relationships with business and technical stakeholders. Actively engage with stakeholders to understand their strategic goals and needs, manage expectations, and ensure technology projects deliver intended value. Facilitate effective communication and alignment between technology initiatives and business objectives.
• Technical and Business Competency: Deep dive into products with a holistic understanding of both technical and business aspects. Leverage a deep understanding of SaaS platform capabilities to guide phased adoption of new features, focusing on user enablement, process optimization, and long-term sustainability
• Change Management and Adoption: Drive thoughtful change management efforts to ensure technology changes are managed effectively for optimal adoption. Establish feedback mechanisms with technology domains to continuously gather insights on performance and stakeholder satisfaction, driving iterative improvements.
• Strategic Planning and Budget Management: Support the strategic planning and budgeting process, monitoring expenditures to promote financial discipline and accountability.
• Market Research and Continuous Improvement: Stay abreast of industry trends and platform enhancements, conduct market research to identify emerging technologies and best practices, and recommend improvements to tech processes that drive innovation and efficiency. Incorporate insights into a continuous improvement plan for the platforms.
• Cross-Functional Collaboration: Work closely within and across teams, e.g., infrastructure, security, and engineering, to ensure alignment, support, and delivery of technology initiatives. Facilitate collaboration and knowledge sharing across cross-functional teams.

What makes you a successful candidate?

• Bachelor’s degree in Computer Science, Information Technology, Business, or equivalent experience.
• At least 6 to 10 years of relevant experience in IT project management, software development, business analysis, or product management.
• Proven experience in managing all aspects of a successful product or platform throughout its lifecycle.
• Proven ability to assess and implement complex platform architectures, balancing technical constraints and business objectives.
• Familiarity with IT governance, security requirements, and best practices for managing enterprise platforms.
• Demonstrated knowledge in application management, driving operational excellence, incident management, capacity planning, cost management, licensing and vendor relationships.
• Excellent communication and interpersonal skills with proven experience in project, stakeholder, and vendor management.
• Strong analytical, problem-solving, and decision-making skills to translate complex technical issues into actionable steps aligned with business needs.
• Self-motivated and adaptable, with the ability to manage multiple projects simultaneously, collaborate efficiently across cross-functional teams, and maintain clear documentation.
• Experience working with project management methodologies and tools, and with product management principles, including the ability to own a product, understand outcomes, use data to drive actions and recommendations, and gather user insights, is beneficial.
• Broad experience with cloud-based SaaS systems and internal custom-built systems is preferred.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

Flexibility at GIC 
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at:
https://career10.successfactors.com/sfcareer/jobreqcareerpvt?jobId=17061&company=gicprivate&st=FD7ADECD20AA5DA3C1E7148BE43881196AEAC39F

Key Responsibilities:

- Engage with business stakeholders, underwriters, and product owners to understand requirements.

- Lead requirements elicitation workshops, interviews, and walkthroughs.

- Translate business needs into clear functional and non-functional requirements.

- Create and maintain BRDs, FRDs, user stories, use cases, and process flows.

- Work on underwriting workflows, rating, quoting, and policy lifecycle processes.

- Collaborate with UX/UI teams for portal design and user experience improvements.

- Support UAT planning, execution, and defect resolution.

- Act as a bridge between business and technology teams.

- Ensure traceability of requirements and alignment with business objectives.

Required Skills & Experience:

- 10+ years of experience as a Business Analyst.

- Strong experience in P&C Insurance, especially Underwriting.

- Hands-on experience with digital portals, broker portals, or customer portals.

- Expertise in requirements gathering and documentation.

- Strong understanding of Agile/Scrum methodologies.

- Excellent communication, stakeholder management, and articulation skills.

- Experience with tools such as JIRA, Confluence, Visio, and Figma.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Responsibilities:

• Gather and Analyze Data: Collect and interpret data to identify business opportunities and areas for improvement.
• Stakeholder Communication: Liaise with stakeholders to understand their needs and communicate findings and recommendations.
• Process Improvement: Analyze current business processes and workflows to identify inefficiencies and suggest improvements.
• Project Management: Assist in managing projects, ensuring they align with business goals and are completed on time.
• Documentation: Write clear and detailed business requirements and documentation.
• Reporting: Create reports, dashboards, and visualizations to help stakeholders understand business performance.
• Testing and Validation: Test business processes and recommend improvements based on findings.
• Collaboration: Work with various departments to implement solutions and improve productivity.

Skills and Qualifications:

• Experience: 3-5 years of experience in a similar role.
• Educational Background: Bachelor’s degree in Business Administration, Business Analytics, Management Information Systems, information technology, computer science or a related field.
• Analytical Skills: Strong ability to analyze data and make data-driven decisions.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders.
• Problem-Solving: Creative problem-solving skills to develop innovative solutions.
• Technical Proficiency: Familiarity with data analytics tools and software, such as SQL, Excel, and business intelligence tools.
• Project Management: Experience with project management methodologies, both traditional and Agile/Scrum.
• Attention to Detail: High attention to detail to ensure accuracy in analysis and documentation.
• Certifications: Certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) can be advantageous

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Job Summary

The Sales Project Manager will play a key role in bridging operational and sales functions within the company. Responsibilities include supporting sales acquisition efforts, overseeing the end-to-end execution of projects, coordinating across departments to ensure smooth delivery, and identifying opportunities to improve client experience and internal processes. The candidate will also be involved in client engagement, proposal support, and post-project follow-up to align project goals with business objectives.

Responsibilities

• Lead coordination between sales and operations teams to support sales acquisition efforts and secure new business opportunities
• Manage the full lifecycle of projects from initiation through delivery to ensure timely and quality execution aligned with client expectations
• Collaborate cross-functionally with internal departments to streamline project workflows and resolve operational challenges
• Engage directly with clients to understand their needs, provide project updates, and ensure satisfaction throughout the project duration
• Support the preparation and review of proposals to align project scope and deliverables with business objectives
• Conduct post-project evaluations to identify improvement opportunities for client experience and internal processes
• Monitor project progress and implement corrective actions to mitigate risks and ensure successful outcomes

We are looking for Business Analyst to join one of the government agency!

• Exciting opportunity to work with a team of professionals to deliver government applications
• Attractive salary package and employment benefits
• Great exposure to Agile, Design Thinking, Cloud, Data Analytics

Responsibilities:

• Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.
• Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.
• Evaluate and recommend technologies (including AI tools), aligning with company technology directions and WOG central solution, through hands-on experimentation.
• Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.
• Ensure system readiness for deployment and analyze the impact of changes.
• Assist the CIO in identifying digital transformation opportunities.
• Define product vision, roadmap, and objectives aligned with business strategy.
• Communicate product strategies and use data to inform decisions.

Requirements:

• Singaporean only
• Min 3+ years of experience in IT business analysis, solution design, and testing.
• Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms
• Experience in Agile, Knowledge Management, or Service Design

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email dpo@scientecconsulting.com.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Liew Chien Hui (Vivian) - R2090138
ScienTec Consulting Pte Ltd – 11C5781

• Minimum 5 years of experience as BA or PMO in bank's payment operation/system.
• Having work experience as consultant in Consulting Firm or as PMO or PM in bank project.
• Experience in ISO20022 project and having good understanding of End to End transaction process.
• Strong consulting skillset, including logical and structured thinking, issue identification and resolution, clear communication, effective meeting facilitation, and high‑quality documentation using Microsoft Excel and PowerPoint. 
• Project planning and management capabilities, covering progress tracking, issue/risk management, scope and change control, and vendor coordination.
• Perform detailed element‑level analysis of MX message formats (e.g., Pain.001, Pacs.008/009/009CV, and other ISO 20022 messages).
• Develop comprehensive mapping matrices to support the design and build of message‑conversion tools.
• Utilize advanced Excel and Macro/VBA capabilities to automate, validate, and streamline mapping and analysis work.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business processautomation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Business Analyst (Avaloq/ Wealth management)

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-yearRenewable Contract

Responsibilities

* Lead detailed business analysis to understand, define, and document requirements for complex customer journeys anddigital capabilities across investment and advisory products (e.g., Funds, Bonds, FX, Structured Products, Equities, Digital Assets, Portfolio Management, Rebalancing, Risk).

* Facilitate workshops and engage with various stakeholders, including product managers, business users, legal, compliance, and technology teams, to elicit, analyze, and validate business requirements.

* Translate high-level business needs into detailed functional and non-functional specifications, user stories, use cases, and process flows, ensuring clarity and completeness for engineering squads.

* Drive the agile delivery lifecycle, actively participating in sprint planning, backlog grooming, daily stand-ups,and retrospectives, ensuring continuous alignment between business objectives and technical implementation.

* Analyse and document current state processes and target state processes, identifying gaps and opportunities foroptimization and digital transformation.

* Oversee and actively participate in system integration analysis, ensuring seamless data flow and functionality across various platforms and applications.

* Conduct market research and competitive analysis to identify industry trends and best practices in wealth management technology and digital capabilities.

* Support quality assurance activities, including reviewing test plans and cases, and performing user acceptance testing (UAT) to ensure delivered solutions meet business requirements and quality standards.

* Act as a subject matter expert for assigned business domains, providing guidance and clarification to engineering teams throughout the development cycle.

* Contribute to the continuous improvement of business analysis practices, tools, and methodologies within the Wealth Management Technology department.

Requirements:

* Proven experience as a Business Analyst at a senior level or equivalent, preferably within the banking or financial services industry, with a strong focus on wealth management or investment products. (Project management experience)

* Deep understanding of business domains related to investment products (e.g., Funds, Bonds, FX, Structured Products, Equities, Digital Assets) or advisory domains (e.g., Portfolio Management, Construction, Rebalancing, Risk).

* Demonstrable experience in the agile delivery of complex customer journeys and digital products from conceptualization to launch.

* Solid experience in analyzing and documenting requirements for system integrations and complex IT landscapes.

* Proficiency in various business analysis techniques and tools, including process mapping, data modelling, use casedevelopment, user story writing, and requirements management.

* Strong analytical, problem-solving, and critical thinking skills, with the ability to break down complex problems into manageable components.

* Excellent communication (verbal andwritten), presentation, and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.

* Experience working closely with engineering squads and product managers in a fast-paced, agile development environment.

* Ability to work independently and manage multiple priorities in a dynamic environment.

• A Bachelor's or Master's degree in Business Administration, Finance, Information Technology, or a related field.

WHAT’S ON OFFER

You will be remunerated with an excellentbase salary and entitled to attractive company benefits. Additionally, you willget the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word formatto preethi@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

About:

We are seeking a Financial Planning Analyst to support the organization’s financial management and planning activities. This role will contribute to financial transparency, business decision-making, and ensure compliance with accounting standards and regulatory requirements.

Responsibilities

• Assist in the preparation of financial statements, including Profit & Loss, Balance Sheet, and Cash Flow statements.
• Support the budgeting and financial forecasting process, providing insights to support strategic financial planning.
• Analyze financial data to evaluate company performance, trends, and potential improvement opportunities.
• Maintain accurate financial records and prepare management reports for internal review.
• Ensure financial reporting complies with accounting standards, regulatory requirements, and corporate policies.
• Prepare financial reports and documentation in English and Korean when required by the regional headquarters.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related discipline.
• Minimum 2 years of experience in accounting, financial analysis, or financial planning.
• Proficiency in Korean and English (written and spoken) to effectively communicate with Korean-speaking stakeholders at the headquarters.
• Experience with SAP will be an advantage.
• Strong analytical, financial modeling, and quantitative skills.
• Good communication and presentation abilities with the ability to explain financial data clearly.

Remuneration Package:

• Up to $6,000 with Variable Bonus
• Location: Tanjong Pagar

Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Job Description

• Industry/ Organization Type: Information Technology Consulting
• Position Title: Business Analyst (Data Policy)
• Working Location: Outram Park (near MRT station)
• Working Hours: 5 days, Mon – Fri (8:30 AM – 6:00 PM, Fri 8:30 AM - 5:30 PM)
• Salary Package: Basic Salary + Completion Bonus
• Duration: 2 years contract (renewable)

Key Responsibilities

• Review and create data standards, policies for data access and protection, data sharing frameworks, processes, and guidelines tailored to the organization’s needs.
• Define the tools and strategies needed and collaborate with relevant stakeholders to implement them to ensure effective data governance and compliance. This may include areas such as AI governance, data classification, data lifecycle management, third-party management, privacy, consent management, and data sharing governance.
• Provide leadership and advice to internal teams on applying data protection laws and policies to various projects and data-sharing activities.
• Develop materials, plan, and lead initiatives to raise awareness among staff about the latest data management policies and best practices.
• Serve as the main point of contact for data management and policy-related questions and requests from external parties.
• Any ad hoc duties assigned

APPLY NOW!!!

• A Bachelor’s Degree in Computer Science, Engineering, Business Analytics, Business Management, Law, Information Management, or a related field.
• At least 7 years of experience in data governance, protection, management projects, policy creation, data lifecycle management, data modelling, master data management, and data risk assessments.
• Strong analytical, problem-solving, and critical thinking skills, with the ability to connect details to the bigger picture.
• Excellent communication skills for explaining complex policies and technical requirements to business stakeholders.
• Strong collaboration, stakeholder management, and negotiation skills, with the ability to thrive in a fast-paced environment.
• Project or program management experience is essential.
• Certifications in data governance, protection, privacy, data analytics, or related fields, and experience in AI governance, data/cybersecurity, or third-party management, are beneficial.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83177 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Role Overview

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for the organisation's website modernisation and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organisational objectives and user experience goals.

Your primary focus will be analysing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Key Responsibilities

Business Requirements Analysis Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.

Process Mapping and Optimisation Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimised workflows that leverage AI capabilities and self-service functionalities.

CRM System Analysis and Design Analyse existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.

Website and Knowledge Management Requirements Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyse information architecture requirements and design intuitive user journeys for parents and educators.

Data Analysis and Insights Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyse user behaviour data to inform design decisions and optimisation strategies.

Solution Design and Documentation Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.

Testing and Quality Assurance Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.

Stakeholder Engagement and Training Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Essential Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernisation projects
• Proven experience analysing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact centre operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams

About the Company

Our client is a leading provider of document solutions and digital imaging services, specializing in secure document management, archiving, and workflow processing. You will provide professional, timely,and accurate operational support to the services and solutions team. The role is responsible for reporting, administrative coordination, and operations support, including maintaining  internal reporting systems built on Power Apps and Power BI (e.g., Productivity Dashboard, Utilization Dashboard). You play a critical part in ensuring that the team's operational processes, deployment activities, and service delivery to customers run smoothly and efficiently.

Responsibilities
Business Support – Reporting & Monitoring:

• Manage and provide monthly reports to key stakeholders: Consolidated Oracle Time and Labor (OTL) report for internal review and submissions for project cost allocation. Labour Utilisation Dashboard for delivery resources relating to the services and solutions projects and for the senior leadership team
• Manage highly confidential project financials in compliance with corporate information security policies
• Support project cost management for identified key projects by monitoring actual vs planned expenditures to ensure accountability and cost efficiency

Business Support – Service Deployment Activities:

• Coordinate and track online software and professional services deployment through the operations hub for all business solutions portfolios
• Manage customer inventory assets (e.g., card readers, media kits, software media) including proper identification, tracking, and stock drawdown support for engineers.

Departmental Digital Transformation Initiatives:

• Participate in business process improvement initiatives and crossfunctional operations projects.
• Serve as a system administrator and validator for the team's OneConnect (OneInvoice: eApproval module for 3rd party invoices / OneTime).
• Administer and support the team's digital systems using PowerApps, PowerBI and Power Automate

Programme and Events Management:

• Coordinate logistics for internal events, meetings, and workshops, including venue arrangements, participant communications, and preparation of materials.
• Ensure compliance with internal policies, processes, and audit requirements.
• Support additional stretch assignments as part of professional development and exposure across the organization (as required).

Requirements

• NITEC in Business Administration, Information Technology
• Must have prior experiences in Power BI, Power Automate and Power Apps
• Proficiency in Microsoft Office applications
• Strong analytical, organizational, and problemsolving skills.
• Good written, verbal, and interpersonal communication abilities.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Demonstrated discretion with handling confidential information.
• Ability to exercise judgement and initiative in response to enquiries.
• Proficiency in data analytics tools and techniques to identify trends and support department objectives.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at kaixinnchew@morganmckinley.com for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

Responsibilities:

• Conduct business requirements analysis for CRM, website, and customer service transformation initiatives by engaging stakeholders across headquarters and schools.
• Perform process mapping and optimisation, identifying inefficiencies and designing improved workflows leveraging AI and self-service capabilities.
• Analyse existing CRM systems, identify capability gaps, and define requirements for AI-enabled customer service features and system integrations.
• Gather and document requirements for internet-facing applications and knowledge management systems, including user stories, functional specifications, and user journeys.
• Perform data analysis to identify trends, define KPIs, and support improvements in customer service performance and website usage.
• Produce key documentation including BRDs, functional specifications, process flows, and traceability matrices.
• Support testing and quality assurance, including developing UAT scenarios and validating solutions against business requirements.
• Facilitate stakeholder workshops, training, and change management to support system adoption and process improvements.

Requirements:

• Minimum 4 years of business analysis experience in digital transformation or system modernisation projects
• Experience analysing CRM systems, customer service processes, and internet-facing applications
• Strong knowledge of requirements gathering, process mapping, and solution design
• Experience in data analysis, performance metrics, and UX/customer journey mapping
• Understanding of AI/automation technologies, data governance, security, and compliance
• Excellent analytical, communication, and stakeholder management skills
• Proficiency in business analysis tools, documentation, and requirements management
• Experience with CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow)
• Knowledge of knowledge management systems and information architecture
• Familiarity with Singapore Government Tech Stack and integration frameworks
• Exposure to AI-powered customer service solutions, chatbots, or contact centre operations
• Business analysis certification such as CBAP or CCBA is an advantage.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Job Description:

• In charge of leading and directing projects and ensure they are directed towards a common objective
• Responsible for engaging and communicating with stakeholders to deliver project milestones and comply with strict deadlines
• In charge of ensuring client satisfaction and manage escalations, acting as single point of contact to the client
• In charge of ensuring that the project delivers as-sold solution, remains within the baseline budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
• Take charge of proper documentation is in order
• Any other duties as assigned

Job Requirement:

• Minimum Diploma in Electronics & Communication Engineering or related field
• Minimum with 2 years’ relevant work experience in Security Industry
• Basic technical knowledge on ELV, Automation, Networking and Security Systems (CCTV, Card Access, Alarm System) will be an advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900